Date Received: 2021-05-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XXXX I lost my bluebird card while out walking my dog, later find out it was found and used in multiple places that day. I moved the remaining funds XXXX stimulus $ XXXX {$1400.00} XXXX into a set-aside " goal account '' to protect it. I called bluebird and there was a really unusual and suspicious vibe being created. The phone automated XXXX was asking strange questions about my age. After I pushed XXXX to answer under XXXX, the XXXX hung up saying it can't help me in my service area. I'd never experienced that before. So I called the international number associated with bluebird next to the national XXXX .... they transfered me to the fraud dept. They sent declaration of fraud documents again. I filled them out and faxed them back on the XXXX. Then I got no response for XXXX weeks and I started the dispute process again. They declined my dispute. Because they said it was authorized. And then they closed my account with over {$1000.00} inside of it. They are telling me the only way I can open my account up again is to write and send their fraud department by physical mail. I don't even know what to write. But this is not the first time they have shorted me from my own money. I've had an account with bluebird since 2012.
Company Response:
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2021-05-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I filed several complaints against American Express for a business credit card that they tried for years to pass as a personal credit card. I received in the mail today, XX/XX/2021 the attached letter from American Express that appears to confuse the reasons for the original complaint where American Express letter implies that I claim a third party committed fraud against me when i never made such allegations in any of my complaints. what I have alleged is that American Express collection employees are the ones who have committed fraud by passing a business credit card account as if it was a personal credit card account because they could not recover the payment against the business after the business closed down. it is the dishonesty and unlawful conduct of the American Express employees that need to be addressed and should be questioned and fired for knowingly committing fraud by claiming a business credit card issued under a business name and tax ID number made the leap to somehow be a personal credit card. i have attached proof that this account is a business account issued to a corporation using an account statement from American Express that shows the account owner was a business and the card was a business XXXX XXXX.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2021-05-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-03
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: It took me 4 months to apply for an AE credit card, and I am glad I got him. But I used it for 10 days, and the customer service cancelled the credit card because of a failed payment. I immediately called to explain the reason. The payment failed because my XXXX bank was closed. And I immediately changed another bank account to pay the money, and now I dont owe any money, and the credit card customer service at the time said in person that as long as I paid the money, she could help me reopen the credit card. I can continue to use it, but I didnt expect it to be closed the next day. I called in and asked. They only told me to re-apply, but my re-application was rejected. I only used it for 10 days and paid the {$150.00} annual credit card fee. I was very angry and felt that it was unfair to me, and the credit card customer service personally said that I can continue to use it! But it did not materialize. Need to be able to get help from your company again! Thank you
Company Response:
State: CA
Zip: 91007
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: on XXXX my XXXX XXXX american express was taken it was taken out of my wallet along with other bank cards and my XXXX XXXX credit card my cards where taken to a XXXX XXXX at XXXX XXXX, XXXX XXXX NY XXXX at about XXXX XXXX and used to purchase {$310.00} of stuff and also at XXXX XXXX at XXXX XXXX XXXX XXXXXXXX XXXX XXXX NY XXXX {$28.00} was used for food all the cards where used but some cards had better security than others and i was able to get the money back from the companies and vendors it was a pretty easy case to solve it was clear cut fraud but for some reason my XXXX american express card will not do anything they will not refund my money that is why i am asking for help
Company Response:
State: NJ
Zip: 07631
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: unlawful credit card claims made by American Express for passing business credit cards ending in XXXX and XXXX and engaging their law firm in collecting a false claim. I requested evidence of credit cards being personal credit cards and taken into my name with consumer credit card applications and consumer credit card agreements, none was produced since they do not exist. Instead piles of credit card statements were sent that proved American Express engaged in Unfair Debt Collection practices in violation of the Federal Fair Debt Collection Act and New York State Fair Debt Collection Practices law. The piles of statements show that the credit cards were XXXX XXXX, a business credit card for businesses with large cash flow an Simple Business Cash Card issued to XXXX XXXX XXXX XXXX, a XXXX corporation and XXXX XXXX XXXX. American Express own credit card statements are proof that the credit cards are business credit cards and not personal credit cards. Additionally a doctored letter with a XXXX date was sent as somehow it is a debt validation letter when debt validation can only be done by actual signed consumer credit card application application and consumer credit card agreement and not a disgraceful doctored letter with a XXXX date about card ending in XXXX referencing credit card agreement when card ending in XXXX was issued in XXXX, four years earlier. I have attached these proofs to show American Express unlawful conduct
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2021-05-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: unlawful credit card claims made by American Express for passing business credit cards ending in XXXX and XXXX. I requested evidence of credit cards being personal credit cards and taken into my name with consumer credit card applications and consumer credit card agreements, non was produced. Instead piles of credit card statements were sent that proved American Express engaged in Unfair Debt Collection practices in violation of the Federal Fair Debt Collection Act and New York State Fair Debt Collection Practices law. The piles of statements show that the credit cards were XXXX XXXX a business credit card for businesses with large cash flow an Simple Business Cash Card issued to XXXX XXXX XXXX XXXX, a C corporation and XXXX XXXX XXXX. American Express own credit card statements are proof that the credit cards are business credit cards and not personal credit cards. Additionally a doctored letter with a XXXX date was sent as somehow it is a debt validation letter when debt validation can only be done by actual signed consumer credit card application application and consumer credit card agreement and not a disgraceful doctored letter with a XXXX date about card ending in XXXX referencing credit card agreement when card ending in XXXX was issued in XXXX, four years earlier. I have attached these proofs to show American Express unlawful conduct.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2021-05-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I called American Express about a week and a half ago to make two payments. The representative took my request over the phone for {$600.00} and {$400.00} and I was told later that my payment was returned for insufficient funds which was not true I had sufficient funds .I tried to make the payment again this time for {$1500.00} this next rep only confirmed the last few digits of the account so I never would have known that the first rep failed by not typing in one of the beginning XXXX digits. That then got returned both times American Exoress put a 4 day hold on the payment so I was not able to use my card. Now that it is a week and a half later I tried to call them to make a payment again and they say not only will the hold days increase to another 6 day hold even though it was their error that caused this they tell me that every payment I make going forward no matter which account I pay from will be a 6 day hold. This is the worst credit card Ive ever had. They refuse to compensate me for all the pain, suffering and damages Ive endured from their error
Company Response:
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2021-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-01
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: This is a complaint against XXXX XXXX and I am sure it is one of many similar ones. It is absolutely inexcusable that one has to wait literally hours, at times up to XXXX XXXX, to speak with a XXXX representative on the phone. An error was made when I was booking a flight on XXXX 's web page. On XX/XX/XXXX I thought that I had made and paid for a reservation for a friend to fly from XXXX to XXXX XXXX. I was surprised when an email confirming the transaction did not come through immediately but since I usually use another airline I thought this just might be peculiar to XXXX. However when I had not received any confirmation the following day I checked my VISA credit card and although the charge was pending, there was no reservation on my XXXX page. I waited another day and saw that the charge was still pending on my cc but since I needed to have the ticket another one assuming that the charge would be deleted from the cc since it was obvious that XXXX had no reservation for me. This time I used used my XXXX American Express card to make the exact same reservation as I had a couple of days ago. The confirmation came through immediately. Since I could find no reservation in my XXXX reservations on-line I was certain that the " pending '' credit card charge wold cease to appear on my Visa card. However, on XX/XX/XXXX the charge was posted on the Visa card for the original purchase but there was still no ticket or any record for it.. I have tried for a week to get this resolved but have been unable to get through to a XXXX rep. I have waited a total of XXXX XXXX on the phone and finally gave up and drove to the airport yesterday XXXX XX/XX/XXXX ). The agent was unable to resolve the issue. She did, however, find the 2 records and printed the receipts for me. The first charge was on a visa card XXXX XXXX XXXX XXXX XXXX for XXXX. I had a {$100.00} e-credit that I used with that ticket. On XX/XX/XXXX, the second charge was on my American Express/XXXX card for {$550.00}. I am requesting a full refund of {$550.00} to be returned to my American Express card Yesterday at the XXXX airport I was given another phone number to use. Again NO success. When I started that phone call at XXXX last night the computer said the wait would be less than XXXX. After sitting with the phone to my ear for XXXX XXXX, I gave up. This is totally unbelievable and unacceptable. When the airlines receive bail out funds they should be required to provide decent service to their customers. I am at a loss as to what to do but am unwilling to me kept on hold anymore for HOURS with XXXX nor to simply let the airline retain my money.
Company Response:
State: NC
Zip: 28792
Submitted Via: Web
Date Sent: 2021-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-01
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: Hello, My name is XXXX XXXX. I am contacting you all concerning the Bluebird card by American Express. They suspended/ closed my card due to some member agreement being violated. They done this exact thing to be about 8 months ago with a sub account I had on my account saying the member agreement was violated. They have still yet to give me the money out of the account. Well I let that go because it was just {$20.00}. Now today XXXX they suspended my main account for the exact same reason and saying they can't do anything about it. Unlike the other account this one has over {$500.00} in it plus my spouse and my checks go to it weekly. We literally have no way to pay our bills now because they done this. I seen where many different people said they done the exact same thing to them. I just want my money and they can leave it closed I do not care. But that's alot of money they are taking for no reason. PLEASE XXXX I AM BEGGING YOU TO HELP ME.
Company Response:
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2021-05-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-01
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: Hi, I lost my American express card ending with XXXX on XX/XX/XXXX. I reported the same to bank within 2 hours and they said they have blocked the old card and dispatched the new card to me. I got the new card on XX/XX/XXXX and i activated on the same day. On XXXX I realized that there has been three transactions made on my blocked credit card to buy something on XXXX. I notified the same to American express and they said no worries everything will be taken care of. But on XX/XX/XXXX one of the charge went through and i got email from American express that they have rejected my dispute request and i am responsible for those charges. I am still not sure, as a customer I have asked them to blocked the card and they confirmed me the same but still the person who found my card is able to make purchase with that card. I filled the police complaints and Notify the XXXX also about this. XXXX was able to cancel 1 order and notified 2 different 3p sellers to cancel the same I don't understand how Amex handles customers data and security. Still I don't have any answers from American express!! Amex were not even of any help in the whole issue which was created by them.
Company Response:
State: WA
Zip: 98007
Submitted Via: Web
Date Sent: 2021-05-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A