Date Received: 2023-10-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I still can not access via XXXX phone number to dispute transactions with a live agent. Nor am I able to dispute transactions on their website or my account via their website. I forgot to look further into the dates previous to the week prior to XX/XX/XXXX. In any case, upon looking further, I am filing a dispute regarding transactions for a refund to card ending in XXXX for the following : XX/XX/XXXX - XXXX charge for XXXX XXXX {$370.00} XX/XX/XXXX - XXXX charge for XXXX XXXX {$51.00} XX/XX/XXXX - XXXX charge for XXXX XXXX {$29.00} XX/XX/XXXX - XXXX charge for XXXX XXXX {$3.00} XX/XX/XXXX - XXXX charge for XXXX XXXX XXXX, XXXX {$29.00}
Company Response:
State: MN
Zip: 55025
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: AMERICAN EXPRESS RECIEVED CHARGES FROM A FRUADULENT XXXX ACCOUNT THAT WAS OPENED WITH OUT MY PERMISSION. MY ACCOUNTS WERE COMPROMISED AS A RESULT OF FRAUD ACTIVITY. I the XXXX charges that are being billed from XXXX are not valid charges, they are fruad made by someone else.
Company Response:
State: CA
Zip: 90604
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: AMEX put a debit on my personal AMEX card on XX/XX/XXXX for {$1000.00}. According to AMEX this was for a balance transfer of {$1000.00} to another of my AMEX accounts. This was totally incorrect. The credit balance was transferred to another of my accounts but it had nothing to do with this account. I had a negative balance on another account which was transferred properly ; however, it had NOTHING to do with this account. In addition, after my 5th phone call about this issue to AMEX, a supervisor ( who was supposed to be firing my problem ) actually put a 2nd debit on my card for $ XXXX on XX/XX/XXXX. Therefore, now AMEX owes my $ XXXX now instead of just $ XXXX.
Company Response:
State: SC
Zip: 29579
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: I recently won a $ XXXX {$9.00} XXXX default judgment against the XXXX XXXX XXXX XXXX from The Honorable Judge XXXX XXXX in the State of Mississippi XXXX XXXX for XXXX XXXX XXXX No. XXXX. I sent AmEx the Default Judgement award at the XXXX email. I am a Platinum Card holder at XXXX, and I have to financial hardship primarily because of my environment and future career prospects. I am hoping because of my Platinum status that AmEx advertises and contracts for is like no other and a card that I can never loose, like all similarly situated customers, that my Platinum card membership would remain active, even I can not have new charges on it. Although, I think the Platinum card allow up to $ XXXX in charges before being frozen or sent to collection. XXXX, XXXX XXXX XXXX XXXX
Company Response:
State: IN
Zip: 46219
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have tried during several occasions the past few months to make a purchase with this card or add the card to paypal including recently on XX/XX/2023 for a {$93.00} purchase and today XX/XX/2023 I attempted to add it to my paypal to be used for a purchase but it is declined by the bank for an unknown reason.
Company Response:
State: TX
Zip: 75052
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have XXXX XXXX AmEx gift cards that don't work for any online purchases or bill pay. It's ridiculous that I can't use these cards online when 99 % of my purchases and bill pay are done online and all my information is correct to balance the gift card information and me as the payor. Why can't I use these cards to pay my own bills?? They don't work at stores online or bill paying and no one at Amex can explain why. I'm requesting the funds on my XXXX AmEx gift cards be issued to me via a check as I'm tired of trying to jump through hoop after hoop to use these cards. Is this how they get people to not use the cards so they can keep the funds? That's WRONG!
Company Response:
State: NV
Zip: 89509
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I redeemed an Amex Giftcard with a value of {$500.00}. I made a purchase on XXXX, XXXX, XXXX, and XXXX and all were declined even though i have {$500.00} to use. I called the number on the back of the card and was not able to speak to a customer representative. All they had was automatic response that did not help resolve my issues.
Company Response:
State: MD
Zip: 20723
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX, I was charged {$2500.00} and {$4500.00} from a merchant called XXXX XXXX XXXX. I had my physical card so it had to have been charged through manual entry. I did not see the charges until the following day and immediately called American Express at XXXX on XX/XX/XXXXXXXX to figure out the best course of action. I understood it to be filing a dispute on the charges so that is the action I took. I also attempted to contact the merchant, but there is no contact information on their website and the contact information I was able to access through the AMEX app was directly to North Carolina XXXX XXXX XXXX, and not the merchant. I live far from North Carolina. I asked the customer representatives of AMEX if I needed to provide anything and they told me there was nothing I needed to do besides to wait to hear from them. After filing the dispute, I was given a credit for the amount and American Express closed the dispute. On XX/XX/XXXX, American Express reopened the dispute and charged me for both transactions. I did not see this until the night of XX/XX/XXXX when I received a message that I spent over my {$8000.00} credit limit, something I never get close to. I called American Express at XXXX on XX/XX/XXXX and spoke to a representative. At this point, they informed me that the merchant provided documents showing that I purchased the product and used it, and that I need to reopen the dispute and provide documentation. At this time, I felt misguided because I could have provided documentation from the beginning, but was told there was nothing I needed to do other than filing the dispute. I then looked deeper into everything and found documents. I made a purchase from XXXX XXXX XXXX back in XX/XX/XXXXXXXX which I assume is how they were able to access all of my information and use it to make it look like I made another purchase. I provided all documentation showing this and that I had no access to the alleged products the merchant claimed I used. One of the documents included one of the merchants products being nothing other than posts about XXXX XXXX and links to scams. After this, American Express is still siding with the merchant and claiming I am responsible for the charges. I escalated the issue to the fraud department on XX/XX/XXXX which seems to be what I should have done from the start. That is still in process.
Company Response:
State: KS
Zip: 67226
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I received an American Express gift card for XXXX. I tried to use it online for a purchase of XXXX and it was declined. I was able to use it after a few tries at different online vendors to add XXXX $ to my XXXX account, but after that transaction, the card is declined everywhere I try it. There's XXXX left on the card that I can not use at all.
Company Response:
State: FL
Zip: 32563
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I received AMEX pre paid gift card from work on XX/XX/2023 for {$150.00} USD but after activating it, I am unable to process successful transaction with any merchant - Ive tried XXXX, XXXX, XXXX, and also attempted to add to my XXXX wallet following the instructions AMEX provided but have not been able to get it to accept it and says to contact card issuer and they simply tell me to try again.
Company Response:
State: NC
Zip: 27613
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A