Date Received: 2023-11-06
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: vehicle was totaled XX/XX/2023 was paid off by XXXX and primary insurances company 's I continue to get letters saying XXXX due so we pay it and the decline the payment then send me numerous emails and letters saying the car in paid in full And title is released. Then today I get a bill saying due by XX/XX/XXXX XXXX due again as they are continually charging me. Th XXXX XXXX dealership even tried to make the payment I am tired of weekly calling Ally auto to get this corrected and now they are reporting the amount to the credit bureau
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Cfpb Unauthorized Inquiries letter XXXX XXXX XXXX XX/XX/2023 Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX, Iowa XXXX Attn : Consumer Complaint Division Subject : Formal Complaint against XXXX for XXXX XXXX XXXX Dear Consumer Financial Protection Bureau, I hope this letter finds you well. I am writing to file a formal complaint against XXXX XXXX XXXX XXXX, XXXX XXXX, and XXXX, the three major credit reporting agencies, regarding unauthorized credit inquiries listed on my credit reports. These inquiries were conducted without a permissible purpose, thus violating the Fair Credit Reporting Act ( FCRA ) and adversely affecting my creditworthiness. The unauthorized credit inquiries in question are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ALLY FINANCIAL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have taken the necessary steps to address this issue directly with the credit reporting agencies by sending a pre-litigation dispute letter, which is attached for your reference. However, as my concerns remain unresolved, I am turning to the Consumer Financial Protection Bureau for assistance and intervention in rectifying this matter. As you are aware, the FCRA, under section 604 ( a ) ( 3 ) ( C ), mandates that a permissible purpose is required for a credit inquiry to appear on a consumer 's credit report. Permissible purposes include, but are not limited to, credit transactions initiated by the consumer, employment purposes, and with written consent of the consumer. I can affirmatively state that I did not initiate these inquiries, nor did I provide my written consent for any of them. These unauthorized credit inquiries have had a detrimental impact on my credit score and creditworthiness, hindering my ability to secure credit, employment, and housing opportunities. I am left with no choice but to seek the assistance of the Consumer Financial Protection Bureau to ensure that my rights under the FCRA are upheld. I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly and take appropriate action against XXXX, XXXX, and XXXX for their willful noncompliance with the FCRA. I ask for your assistance in ensuring that these unauthorized inquiries are promptly removed from my credit reports, as well as any other necessary actions to rectify this situation. I am willing to provide any additional information or documentation that may aid in your investigation of this complaint. Please keep me informed of the progress and outcome of your investigation. Your intervention in this matter is crucial to protecting consumers ' rights and upholding the integrity of credit reporting agencies. Thank you for your attention to this matter, and I look forward to a swift resolution. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Hello my Complaint is the Bank involved Ally Bank mainly i Lost my Job a long while ago when i had the account and i Stupidly overdrafted some and ended up owing Ally bank XXXX XXXX because my account was overdrafted for a long time and i had no income the amount was acctually higher until my state income tax return came and my amount owed was reduced for XXXX XXXX and my Problem is me owing them XXXX XXXX has my ability to Open A bank with Some/many/or All banks is now either hard or next to impossible thanks to me owing ally XXXX! XXXX only XXXX XXXX and possibly my XXXX account is mixed up in it as well closing out owing them XXXX XXXX because i was using Privacy the virtual card service and forgot privacy charges take a long time to go through and what i probably did with XXXX is spend the money before paying XXXX but i dont know if its on the same report so i recently applied to some banks and was rejected by both XXXX credit union and XXXX XXXX and this XXXX XXXX a Small amount mind you which im happy to pay is ruining my chances of opening any account and prepaid/debit card accounts charge annoying fees on anything id rather have a bank and im pretty sure if i apply to most banks i will get denied i would totally understand if i Owed tXXXX XXXX XXXX but its XXXX XXXX if XXXX is actually in the report i owe probably XXXX together this is crazy and i lost the letter ally gave me stating this but when i applied to XXXX XXXX for an account they sent me this letter saying my early warning score is high risk
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19151
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: My car was purchased in XX/XX/XXXX at XXXX XXXX, they got me financing through Ally Financial, also purchased XXXX XXXX, my payments were outrageous with good credit XXXX a month for a used XXXX XXXX. Purchased insurance from XXXX and thought everything was fine, not to mention the XXXX XXXX. On XXXX XXXX my car was stolen and found in XXXX, Maryland Totaled, XXXX is telling me did not have coverage to pay for stolen when I called to make sure it was Full coverage for a Financed Car, the coverage that was renewed went from XXXX to over XXXX a month, I called them, they said I was covered, my mother who offered to help since the expense of having my used car was over XXXX dollars a month also called XXXX and they said everything was fine, she said I hope so for over XXXX a month, than she said I need to make sure it is faxed to Ally Financial, so she faxed it over. I deserve an explanation from both Financial and Insurance why it is my responsibility to pay for a stolen car and why all of a sudden I do not have the proper coverage, something is fraudulent and I am livid. Ally and XXXX should have communicated with me and each other, but all I heard was Crickets. So I need someone to explain how the insured was at fault for the torn-up vehicle when he was not driving and conclude that the insured was negligent. The liability should be sufficient in a stolen car situation because the insured was not the driver, and it was property crime was with uninsured motorist driver, apparently now in Maryland it is a Property crime.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21229
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: To Whom It May Concern, I am writing to file a formal complaint against Ally Financial concerning the inaccurate reporting of my auto account status. The said account has been deemed as charged off by Ally Financial, and subsequently, a 1099-C was issued. I hereby request that the reported balance on my credit report be accurately reflected as {$0.00}, or alternatively, be removed in accordance with the Fair Credit Reporting Act ( FCRA ) laws. As per the FCRA laws ( 15 U.S. Code 1681 ), it is mandated that consumer reporting agencies provide fair and accurate information about consumers ' credit. Specifically, under the FCRA, Section 623 states that information reported to credit bureaus must be accurate and complete. Furthermore, Section 611 allows consumers to dispute inaccurate or incomplete information directly with the furnisher of the information. I believe that Ally Financial 's reporting of the charged-off account with an outstanding balance is misleading and inaccurate as the debt has been discharged or forgiven according to the 1099-C issued. As per the guidelines outlined in the FCRA, I am within my rights to request accurate reporting or removal of such inaccurate information from my credit report. I kindly request that Ally Financial takes the necessary steps to ensure compliance with the FCRA by either accurately reporting the balance as {$0.00} or removing this account from my credit report entirely. Failure to rectify this inaccurate reporting will compel me to escalate this matter to higher regulatory authorities. Please acknowledge receipt of this complaint and provide a timeline for action in rectifying the credit report in accordance with the FCRA laws. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20852
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: XXXX XXXX XXXX XXXX I cosigned a vehicle for a friend. We had a verbal agreement for him to refinance the car after making on time payments for 6 months to 1 year. The first contract that was created had fraudulent information furnished upon the documents just so that the loan will be accepted by the creditors. There was an error in the first contract it was not accepted by creditors so we had to go back and resign another contract to get accepted by another creditor. The second contract created also had fraudulent information furnished upon the documents so the loan will be accepted by the creditors which also shown up on my personal credit report which caused me personal issues with my landlord as far as income, income proofs like documents ECT. The second contract that was created also had fraudulent vehicle amounts and information because of that made the loan more than with the car was actually worth which resulted in higher loan, interest, and payments.The dealership also required a warranty protection plan that had to be purchased in order to get the loan to be accepted which was an additional {$2000.00} but it didn't cover anything that needed to be fixed or repaired on the vehicle. That {$2000.00} could have been used towards an additional down payment on the vehicle instead of getting the warranty which was a waste of money. Now 30 days to 60 days down the line things started falling apart on the vehicle and the warranty that was purchased does not cover the repairs for the failing parts on the vehicle.Here it is one year later payments were made on time for a total of 12 months and the creditor the dealership sold the loan agreement to does not have a cosigner release form. So if the cosigned fails to pay the car payments in the event of the car breaking down or having additional failing parts that falls on my responsibility I can not afford.I called the dealership and asked them to recreate the loan and resubmit to the creditor they denied. I contacted the creditor they claim they do not have a cosigner release form and I may be stuck in a fraudulent vehicle finance contract. The person I co-signed for refuses to address the issues with refinancing the vehicle so it is solely in their name after all of these fraudulent issues. I took so long to write a complaint because I didn't know who to report it to and how to go about the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX of XXXX, I purchased a used vehicle and Ally Financial was the chosen financial company. Every since I have started making my payments, I have gone online and schedule my payments, the funds leave my account 3 days later and it is posted on my account page with this company as being completed. Since I am refusing to talk to them to schedule my payments, they have been sending false information to the 3 credit bureaus ' stating that my payments are 30, 60 and 90 days late. When I reported them to XXXX, I was sent a letter telling me that even though it shows on my account on their website as my payments being completed, they are trying to tell me that they didn't receive my payments until 3 months later. That is false. I have tried to trade this vehicle in so that I can get out from under them, they block me by reporting false information about my payments. When I tried to refinance my vehicle through another company, they block me by reporting that I have missed payments, that I am behind in my payments, knowing that these companies will turn my request down. I have tried to straighten this out with the company through XXXX but again, they are refusing to correct their false information and they continue to harass me by calling my phone twice a day, leaving messages wanting me to call them about my past due payments. They some how got my XXXX phone number and started calling and leaving messages on his phone. He is XXXX XXXX XXXX. If I was behind like they claim, why do I still have my vehicle? The proof of their lies is on my account under " Transaction History '' but they all need to be fired at this company since none of them can see the truth that is on my account page. I want their lies, harassment and false information to be corrected so that I can get out from under them. This company doesn't need to be in business at all. I have also found other people that was under them stating that they were done the same way. I will continue scheduling my payments online until they block me from that way again. I want out from under this company and if I have to hire an attorney to sue them, I will.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28052
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Repossession
Subissue: Company explaining amount owed
Consumer Complaint: On XXXX, Ally Financial had my car wrongfully repossessed. They claimed in a chat I had with them that I owe them over {$1500.00}. When asked why I owe this amount, they claimed I owed monthly payments from XXXX, XXXX, and XXXX of this year. One of the screenshots provided shows this. The other screenshot shows that this is false and I indeed made the payments for XXXX, XXXX, and XXXX of this year. There is no easy way to get in contact with this company. They hang up on chats and are rude and extremely unprofessional. I tried to log in to make my XXXX monthly payment, couldn't do it because of the repossession status on the car. I emailed them time and time again to let me make my payment and they said they would and never did. And then they don't respond to any emails.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I have a complaint about Ollo Credit card and Ally. Ally has taken over Ollo, and interest rates on this card has gone up to 30.49 % in the past couple of months from like 25 %. Is anybody regulating these credit card companies? XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 535XX
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Repossession
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: The company has initiated a repossession of my property with no notice. The peace was broken with XXXX officers surrounding me at my house. They trespassed on private property. Speaking of property, I was unable to get out expensive tools in the amount of roughly XXXX $ due to the hostility of the tow truck driver and police.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A