Date Received: 2021-07-06
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: Purchased a 2021 XXXX XXXX and agreed to finance XXXX through Ally Financial in XXXX of this year. The terms of the loan were {$680.00} for 72 months. However after making three payments of {$680.00}, equaling {$2000.00} the loan has actually gone up from the amount I agreed on. The payoff today XXXX XXXX 2021 is XXXX, which is {$180.00} more than I even financed. I contacted Ally Financial and was told that {$13.00} was added to my account every day on top of the {$680.00}. So Ally financial is charging me {$1000.00} and my payments are only {$680.00}. So basically the loan is progressively going up instead of down and I did not agree to or sign a contract with these terms. It will literally be impossible to pay the vehicle off under these terms and the company has to know this and is deliberately taking advantage of consumers. I am also a XXXX veteran and feel as if I have been taken advantage of because of my XXXX status. I know I did not agree to this and Ally Financial should be investigated for illegal business practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30680
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I Do Not recognize this Inquiry from this company and have not given permission for this company to have access to my credit Report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23324
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have been going back-and-forth in between the credit bureaus and Ally financial as far as correctness problem with an account that is listed as close when in all actuality it is open I have tried to fix this numerous times the dates of the account are incorrect as far as it goes pertaining to the payment history and the current status of the account I have tried to fix this numerous times over the telephone with both the credit bureaus and also with Ally financial
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28117
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-05
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: Application number:XXXX I hereby inform you that I do not agree with your decision to refuse to extend my credit, I also inform you that this decision violates the Truth In Lending Act. and The Fair Credit Act, Regulation z. I am the consumer, 15 USC 6809 ( 9 ). 15 USC 1692a ( 3 ). 12 CFR 1026.2 ( 11 ). I am the natural person. One of the services of a financial institution is to extend consumer credit and communicate that they could not complete the credit transaction on my behalf because an XXXX agency, XXXX, alleged credit reporting agencies that do not have any legal authorization to use alleged information without my consent, this is in full violation of 15 USC 1692b ( 1 ) ( 2 ) ( 3 ). They smear my name with their system that is not contained in any of the federal fair credit laws. The Score is not a federal law and much less should be taken into account when making a credit extension since this is only an invention of the banks to control consumer credit. this is neither contained in the Truth in lending Act, Fair Credit reporting Act. I totally repudiate this deduction from Ally Bank as their decision is not supported by any federal law, any federal code. It is not contained in the fair credit law, nor the Equal credit opportunity Act. Add that I complete a credit application, do not apply to create a loan and less fill out a loan application, complete a credit application to make an Extension Credit to my name 15 USC 1602 ( I ). And according to 15 USC 1602 ( h ) I did not give authorization for any agency, non-federal, without authority to decide for me, to issue a defamation judgment against my name and this would result in the refusal to complete the Credit Extension. That is a misrepresentation. The Score and the credit score is not a federal law and it is not sustainable to deny a Credit Extension, the score is an invention that banks adopted to confuse the consumer with what really is credit. 15 USC 1602 ( f ) The term credit means the right granted by a creditor to a debtor to defer payment of debt or to incur debt and defer its payment. I do not recognize what you call a credit report, much less a credit score. Both are just a camouflage so as not to show what credit really is. Consumer ( 11 ) Consumer means a cardholder or natural person to whom consumer credit is offered or extended. However, for purposes of rescission under 1026.15 and 1026.23, the term also includes a natural person in whose principal dwelling a security interest is or will be retained or acquired, if that person 's ownership interest in the dwelling is or will be subject to the security interest. ( 11 ) Consumer means a cardholder or natural person to whom consumer credit is offered or extended. However, for purposes of rescission under 1026.15 and 1026.23, the term also includes a natural person in whose principal dwelling a security interest is or will be retained or acquired, if that person 's ownership interest in the dwelling is or will be subject to the security interest. For purposes of 1026.20 ( c ) through ( e ), 1026.36 ( c ), 1026.39, and 1026.41, the term includes a confirmed successor in interest. ( 12 ) Consumer credit means credit offered or extended to a consumer primarily for personal, family, or household purposes. Nothing prevented them from completing the transaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01841
Submitted Via: Web
Date Sent: 2021-07-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-04
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I sent in my Payoff check on XX/XX/XXXX, Ally claimed they lost the check for over a month I sent overnight XX/XX/XXXX and they claimed they never received until they I provided the tracking and they found the check. they told me it would take 7-10 business days to process. I called after the deadline and they stated they never received the check again after confirming they had it. They then asked me if my previous check was still active as they made it seem they now all of a sudden found that check. It has been over the deadline and they still have not processed my payment and threatening to put a late payment on my credit report and saying I will need to be responsible for fees even though they are refusing to cash my check. They also took away my access to document and send notes on my account as I kept documenting all of my communication with them. They told me to call my new financier to see when they cashed my check when thats not their responsibility.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2021-07-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/2021 I had a pre-approved letter from XXXX XXXX XXXX for a autoloan. XXXX did not honor this request initially and I had to escalate to corporate before it was resolved. XXXX claimed they were not a pre-approved dealer by XXXX XXXX XXXX when they were. As a result I had multiple inquiries from unknown sources on my credit report that I did not authorize. Wish to have this inquiry removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28786
Submitted Via: Web
Date Sent: 2021-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion XXXX Equifax XXXX and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The Better Business Bureau, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C. 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. XXXX XXXX XXXX {$0.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27617
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: My buyout for my lease is {$48000.00} and Ally bank is charging the dealership {$53000.00} to get out of the lease and into a new vehicle which is more than the balance of my contract. How is this legal?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This complaint is against Ally Financial Inc., for unlawful and deceptive patterns of wrongdoing followed by Ally regarding collection, enforcement, repossession and disposition of collateral, and collection of alleged deficiencies. Ally Financial Inc. ( Ally ) repossessed my vehicle around XXXX, XXXX. My auto loan was paid on-time and paid as agreed at the time of repossession. I had the auto loan for a year and a half, and never had a late payment. Due to circumstances beyond my control, I was unable to retrieve my vehicle from the police impound. I notified Ally by written correspondence that I would retrieve my car in approximately sixty ( 60 ) days and I will continue to pay on time and will pay any storage and impoundment fees. Historical Record My last payment was on XX/XX/XXXX, via ACH. I was approved to defer XXXX payment. This resulted my next payment due date in XX/XX/XXXX. 1. I called Ally in XX/XX/XXXX, to make payment. The customer service representative informed no payment was due for XXXX. 2. I called Ally in XX/XX/XXXX, to make payment. The customer service representative informed no payment was due for XXXX. 3. I called Ally in XX/XX/XXXX, to make payment. The customer service representative informed no payment was due for XXXX. At this juncture, this seemed unusual. I escalated to a supervisor. The supervisor promised I would not have any late payments, repossessions or negative items because 1. I never had late payments and, 2. I called Ally each month to promptly make payment. For whatever reason, Ally was intentionally and deliberately refusing to accept payments. I had on-time payment history. Refusing my payments was egregious and improper. I was not informed by Ally that my vehicle was sold until late XXXX, XXXX. I indicated I would continue to make payments on-time as agreed, even though Ally sold my car. My excellent credit rating is important for me to keep. As of XX/XX/XXXX, I didnt have any negative items reporting on my credit reports. One negative item could lower my credit scores by XXXX points and negatively affect my credit for seven ( 7 ) years. Around XX/XX/XXXX, I learned Ally reported repossession and charged-off on my credit reports, lowering my credit scores over XXXX points and negatively affecting my credit scores for seven ( 7 ) years. Ally also purported the property in my vehicle was destroyed and was not returned to me. Ally never informed how I could have retrieve my personal property. I had cash, ounces of gold bullion coins in my vehicle and documents with my personally identifiable information ( Drivers license, social security card and certified copy of birth certificate ) that was never returned to me. Ally is negligent and put me at-risk of identity theft. On or around XX/XX/XXXX, I sent written correspondence to Ally via certified mail/return receipt with the US Postal Service. This provides evidence of delivery in the form of a postcard signed by the recipient and an e-mail with an electronic copy of the recipients signature. Below is a copy of my letter : Ally Financial XXXX. XXXX XXXXXXXX XXXX, MN XXXX RE : XXXX XXXX XXXX, License # XXXX Account no. : XXXX To Whom It May Concern, On or about XX/XX/XXXX, the above-referenced vehicle was repossessed from the police impound yard : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX Due to circumstances beyond my control, I did not receive any of the legally required notices regarding the repossession of my vehicle or how I might have reinstated my loan or redeemed my vehicle. Nor did I receive any notice regarding the potential or subsequent sale of my vehicle. By this letter, I am requesting that you promptly within seven ( 7 ) days send me copies of any and all notices that are required by law to be sent to me regarding this matter. I would also like you to send me a copy of my retail installment sales contract ( loan agreement ), as my copy of this document was in the vehicle when it was repossessed. Very truly yours, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ... Ally failed to comply with my written request. Ally did not send a copy of my retail installment sales contract ( loan agreement ) or presale notices under the Uniform Commercial Code ( UCC ). Rather, Ally sent a summary of my loan balance. Moreover, California Attorney General XXXX XXXX, as part of a coalition of22 attorneys general, sentletters to the nations three largest credit reporting agencies ( CRA ) XXXX XXXX and XXXX remindingthe companies of their continued obligation during the COVID-19 pandemic to comply with the Fair Credit Reporting Act ( FCRA ). The COVID-19 pandemic has created an economic disruption. In relevant part : In XX/XX/XXXX, Congress enacted the Coronavirus Aid, Relief, and Economic Security Act ( the CARES Act ), which extends relief to struggling consumers and amends the FCRA to enable consumers to obtain CARES Act relief without incurring lasting harm to their credit scores. To prevent such harm, the CARES Act requires furnishers to report a credit obligation as current if the obligation was current prior to the grant of a CARES Act accommodation. 2This CARES Act provision is critically important both to individual consumers and to the overall recovery of the economy because it ensures that consumers obtain essential relief without jeopardizing their future ability to secure employment, rent or buy a home, obtain a credit card, or purchase a car. For Ally to do this during a deadly pandemic is disheartening and unthinkable. Litigation is always a measure of last resort. We do not undertake it lightly. It is unfortunate that events have compelled us to consider litigation at all. I am considering opting out of the class action lawsuit against Ally and suing individually.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90044
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I had a lease with Ally for my XXXX XXXX XXXX, XXXX XXXX, Account Number : XXXX, Contract Date : XX/XX/XXXX. The lease and car was paid off by my credit Union, XXXX XXXX XXXX, but I never did receive the title for my vehicle from Ally in the mail because I relocated from my previous address which was : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, to my current address. I moved from XXXX in XX/XX/XXXX to XXXX So thats why I didnt receive my car title for my vehicle. I need my title to get a car title from the state of XXXX Full Name : XXXX XXXX XXXX, DOB : XX/XX/XXXX, SSN : XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55343
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A