Date Received: 2022-01-31
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I'm absolutely livid with the experience so far with Ally/XXXX They bait and switch on their rates and credits/points. I downloaded my purchase agreement with a rate lock indicating 3.375 % with a {$240.00} credit. However, after the download into their system, to my disbelief, I locked in at 3.375 % with a {$300.00} charge. It really irks me when i get baited and switched, especially since I have had a banking relationship with Ally for several years. That bait and switch would of never happened with a live person. In addition, they do not respond. I have emailed and called into the aforementioned complaint. They're quick to get an appraiser out to the house to get your hard-earned money. and they simply ignored my request to delay the appraisal for 10 days. In addition, I requested them to send me an invoice of the cost of the appraisal because their policy is to refund the difference if it is less than the initial charge. I received an email from their employee. XXXX XXXX that it is the bank 's policy not to send you an invoice of the charge. That is simply unbelievable and there is a class action suit going on in regard to that. I expect better from this bank.
Company Response:
State: TX
Zip: 785XX
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: ALLY FINANCIAL sent me a notice of repossession for a XXXX XXXX. ( I cured it by selling the car and paying off the balance IN FULL ). However, prior to me doing so, they repossessed the car ILLEGALLY by having the company they hired illegally walk onto our private property and break into our closed locked garage door... then removed the car! This is absolutely illegal. Repossession agents are not allowed to break into private property ( open a garage door ) to repossess a car. They then proceeded to act unethically and without any care in the world for how it affected my credit scores ... by inaccurately reporting it for years on ALL XXXX CREDIT BUREAUS, first as repossessed, then after many years they put redeemed repossession, both wrong. An illegal repossession can not be reported on one 's credit bureaus, the account MUST BE REMOVED ENTIRELY, or changed to ONLY positive reporting. I have written them for years, wasted so much time, emailing letters, mailing physical certified letters, and calling them requesting they remove my account entirely since it is inaccurately reported and has caused me serious credit damage. They REFUSE to correct my credit report and are still reporting it as repossessed. Please make them remove the entire account. They should also pay me damages for causing me credit damage. Sincere thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 840XX
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I was consignor on a vehicle lease. Ally financial indicated a payment was late and reported that to the credit bureaus. I was not notified of the presumed late payment. I contacted Ally financial several times to get specifics, ie date received and amount to compare to the Signor on the lease. Somewhere the lease must have been renegotiated due to Covid. I was not aware of that. Ally financial has been uncooperative in my attempt to obtain information, yet left negative actions on my credit report. Bank statements indicate a different payment status than Ally.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WY
Zip: 82009
Submitted Via: Web
Date Sent: 2022-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The auto loan accounts are displaying inaccurate and inconsistent information. Some credit bureaus are reporting late payments and others are reporting current. The car loans were paid off in XX/XX/XXXX and XX/XX/XXXX. The accounts are paid off and they are closed, resulting in an inaccurate credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36117
Submitted Via: Web
Date Sent: 2022-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-29
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Ally Bank is not honoring the pricing on the commitment letter for a Mortgage refinancing despite the issue being a bank error. Details are below : I was given until XX/XX/XXXX EOB to upload documents showing sufficient reserves The application was prematurely denied on XX/XX/XXXX prior to the deadline set forth in the attached email I submitted documents showing sufficient reserves in the morning of XX/XX/XXXX which were accepted and my application was approved. Because the application was prematurely denied without allowing sufficient time for me to upload documents, when they were in fact uploaded by the XX/XX/XXXX deadline, my application was conditionally approved but not at the pricing set forth in the commitment letter. This is a violation of the terms set forth in the commitment letter by which the lender is obligated to make a mortgage loan at the pricing set forth in the document. Original commitment letter pricing for XXXX XXXX XXXX locked through XX/XX/2022 : .25 % points, 2.875 % fixed for 360 Months which Ally Bank has denied the request to honor. Instead they are offering the current market rate which is substantially higher costing me thousands of dollars more. In addition, I was informed at the time of applying, sales of collectible assets would be qualified as reserves as long as an audit trail was submitted. For this reason, I did not apply with any other institution as I was told a number of times that those assets would qualify as reserves. I was later told after processing my application that those assets would not qualify. The bank admitted to miscommunication but never moved to resolve the issue despite their error. Continued violation of bait and switch, miscommunication, and premature denial of application resulting in thousands of dollars in potential consumer losses.
Company Response:
State: CA
Zip: 91214
Submitted Via: Web
Date Sent: 2022-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This account was opened fraudulently. Ive informed all parties of the issue & provided the necessary documentation to support my claim. The ALLY FINANCIAL XXXX account is not complying with federal law in regards to identity theft. Additionally, the creditor have not provided me with any evidence of an open contract, signed contract or any valid proof this was opened, authorized or created by me. Since this is a strict violation of FCRA laws I need the account removed from my file. ALLY FINANCIAL XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33825
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: In approximately XXXX of XXXX I cosigned on a vehicle for my son with Ally Financial. The vehicle was stolen and wrecked in the beginning of XXXX. The stolen vehicle was not covered under the liability insurance he had, and the vehicle was totaled. Not sure why there was no full coverage on the vehicle, that remains unclear. He eventually fell behind on the payments and I was not made aware of the situation until the vehicle was repossessed in XXXX of XXXX. To get the vehicle released I had to pay the balance due ( {$1300.00} ) according to their records plus {$400.00} fee to get the vehicle out of repossession. When I looked at the Ally statements my son was behind a partial payment for XXXX and the XXXX payment and the due date for the next payment In XXXX had not come due, which means he was two months behind when they repossessed the vehicle. I was notified in XXXX of XXXX my son had fell behind over the course of the previous 4 months and I again had to step in and catch up the payments in XXXX of XXXX, when I went to make the payment a miscellaneous charge of {$1300.00} was on the bill. When I inquired as to what the charge was for the Ally Financial department said they didn't know, and they would look into it. During that same phone call, I asked that Ally send me a breakdown of the payments on the vehicle over the last 12 months because I could not access all the statements online. A month went by and I heard nothing, so I again inquired to Ally about the miscellaneous charge, and they said it was from their repo department and gave me a number to call. I called the number and an automated answering system asked for my information and then told me I had nothing in repo and to call back in two hours and the system hung up. I tried calling several times and the same thing happened each time. I engaged Ally again when I made the XX/XX/XXXX payment and asked about the miscellaneous charge of {$1300.00} and again, they said they would get back to me after transferring me to 6 different people. I went online and checked the account in the beginning of XX/XX/XXXX, and it said my XXXX payment was past due although a payment was shown to have been made, except instead of applying the payment to the vehicle it was applied to the miscellaneous charge. I contacted Ally AGAIN and they just kept sending me from one person to the next and I it was getting nowhere, and my credit is being affected very negatively. On XX/XX/XXXX I contacted the XXXX XXXX XXXX regarding the matter and on XX/XX/XXXX Ally sent me an email with the Customer Relations agents contact information and directed me to call them. I tried many times to reach the agent and just got voicemail. Finally on XX/XX/XXXX I was able to reach the Ally agent and she talked with me about my complaint and said she would investigate it and call and/or email me back with her findings. I did not hear from the Ally agent and tried many times to reach her leaving a voicemail each time. After not being able to reach her, I followed up with the XXXX and let them know I rejected Allys response. I requested, via email, from Ally that they send me all the statements since the inception of the loan because I can not access but a few of the statements online. The partial set of statements I have for XXXX has a lot of questions that need to be answered. In the statements for XXXX, XXXX, XXXX, and XXXX of XXXX the payments all went to an Other Charge section of the statement instead of to the loan payment, this also occurred in XXXX of XXXX. Each time the payment was applied to this Other Charge the total balance due went up and was being reported to the credit bureau as behind. In addition to the credit impact Ally told be they were going to repossess the vehicle in XXXX of XXXX if I did not pay them {$3300.00} of which {$1300.00} was a miscellaneous charge as indicated on the Ally web account. I refused to pay the {$1300.00} unless they told me what it was for, outlined in the early part of my writeup. This brings me to today in which I am requesting assistance on this issue with Ally. I have had nothing but issues with Ally and there shady billing tactics and it needs to be investigated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 764XX
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: YOU BROKE THE LAW!! To whom this may concern, I XXXX XXXX Attempted to do business with your agency unfortunately your agency was not able to accept doing business with me because of them violating my consumer rights! Due to insufficient credit history as well as lack of funds to make a down payment as you are well aware youve broke the law & discriminated against me due to the reports you pulled from third party agencies Let me explain to you.. 15 usc 1681 ( a ) ( c ) ( i ) following 15 usc 1681 ( 2 ) ( b ) Youve committed FRAUD following 15 usc 1692 ( a ) ( i ) Pursuant to 1681 ( g ) ( h ) Disclosure to consumers, following 15 usc 1681 ( m ) Duties of users taking ADVERSE ACTION Following 15 usc 1611 Criminal liability 15 usc 1681 ( a ) ( 8 ) Authorization or Approval of a specific Extension of Credit directly or indirectly by the issuer of a credit or similar device should be excluded from a consumer report, When you ran my credit there was a finance charge involved and which ever agency in charge got paid but i was still denied & still with out a vehicle so with me explaining how you have violated me as a federal protected consumer! As my right Following 15 usc 1635 I wish to rescind on any & all contracts! I DEMAND YOU TAKE ACCOUNTABILITY FOR YOUR ACTIONS!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19023
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I entered into a contract agreement with XXXX XXXX OF XXXX XXXX on XXXX XXXX, 2022. I was given false and deceptive information ( violation of 1692e ) as I was told that a down payment of {$7000.00} was needed in order to drive off the lot. Pursuant to 15 USC 1605 a finance charge is the sum of all charges. The Finance Charge on the contract was {$12000.00} I have reason to believe that XXXX XXXX OF XXXX XXXX willingly and knowingly took advantage of me and my consumer credit. Pursuant to 15 U.S. Code 1605 the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges which was never disclosed to me by your organization in direct violation of this law.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33404
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Was divorced in XX/XX/2018, in which the exhusband was awarded the truck loan and I was not to be held financially accountable any longer. He allowed this loan to default and it has appeared on my credit report. I have attached the divorce decree which provides the court proof of this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A