Date Received: 2022-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened an account at Ally Bank. I deposited {$1000.00} from my XXXX XXXX XXXX checking account via ACH. Ally says they tried to contact me for identity verification. Since, they say, I didn't respond, they closed the account and locked the funds. When I called, I was told that the only way they'd release the funds is back into my XXXX XXXX XXXX account, on XXXX request. XXXX says they have no ability to do this. I have spent hours talking to or waiting on hold with both banks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27103
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-21
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: My vehicle was involved in a car accident ally financial reached out to me and insisted that they send some one from there company go to check vehicle out before we move forward ally never did so which caused the claim to lapse they wouldnt contact me after words because of there wrongs this has been going on for 8 + months every time I try to call till this day my calls are forwarded in can never speak to the case manager that was assigned to me once she told me 2 different stories she started doging me every call is recorded in they violated my rights several times.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60652
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-21
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: Car was totaled out from a car accident. The insurance company XXXX told me that they paid off my vehicle. I started receiving calls from the XXXX XXXX Ally Financial saying that I still owed {$100.00}. XXXX says that they paid the car off and that I shouldn't have owed anything. They keep harrassing me raising the cost each month. I am a victim of Hit and Run with internal injjuries and don't have the extra funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48331
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: I asked Ally financial and XXXX XXXX XXXX about my denied application and they refused to talk to me or discuss anything that I wanted to talk about. They stated that ally financial We can not provide credit to you on the terms you requested. I have not requested any terms other than no down payment but instead charge all charges to the finance charge. They stated there was a finance charge and that they were in compliance with truth and lending. so why havent i been given the vehicle i paid for? In accordance with my last complaint, a finance charge covers ALL charges and that it does not include charges of a type payable in a cash transaction. So why was I charged a downpayment? It is illegal to charge a downpayment in a consumer credit transaction according to the FDIC 15 USC 1662 They also stated we generally sale or lease vehicles on credit only. If a third-party like a bank or finance company will agree to buy the contract from us on terms that are financially acceptable to us. This is proof that they have furnished me with a deceptive form creating the belief that there is a debt that i would owe Legal definition of debt means that there is a credit liability owed to me ( which there now is ) The application they provided me is really a financial asset ( promissory note, which is a form of payment ) that they have made me sign, unknowingly giving them my permission to access my assets from XXXX XXXX que trust account with the US Treasury Then after telling me that my application was denied, They sell the securities & promissory note to the secondary market. My signature on the deceiving application granted them the right to purchase my assets on my credit. They are now obligated to repay me the credit liability. I am the grantor of the trust and they are supposed to be the agent ( trustee ) Who execute my transaction but instead of doing that they have deceived me and withheld me from the receipt of my transaction/trade for my benefit. Then had the nerve to sell it for their benefit. This is clearly a pawn transaction according to law that they have willingly and knowingly deceived me into signing and then refused to give me the car that I paid for simply because I didnt want to put a down payment which is clearly ILLEGAL in a transaction that uses consumers credit UNLESS they charge the SAME down payment to EVERY customer! They clearly do not charge a downpayment in the same amount to EVERY customer/consumer. They have also told me they generally sell leaves vehicles on credit only According to the law 12 CFR S 1002.2 Credit means The right granted by a creditor to an applicant to deferred payment of a debt, incur debt and defer its payment, or purchase property or services and defer payment therefore. In broader terms credit means ; the creditors decision to delay payment of a financial obligation, become liable to the delayed financial obligation and delay payment, OR purchase property or services and delay payment thus-for. This means that the creditor passes their debt down to you while withholding payment on their debt. Then they make you sign a deceiving application ( promissory note; turned into monies after signing ) giving them your authorization to access your assets. ( XXXX XXXX tXXXX ) This is why they ask for the Social Security number in my signature and also failed to disclose what a finance charge is required by law. I, XXXX : XXXX XXXX did NOT authorize upsell. Promissory note- promise to deposit of monies signed by the marker ( consumer ) According to the FDIC Adverse action is when the applicant applied IN ACCORDANCE with the creditors procedures, A refusal to refinance or extend the term of a business or other loan is adverse action. Applicant- request to assume loan if a mortgagor sales or transfer is the mortgaged property and the buyer makes an application to the creditor to assume the mortgage loan the mortgagee must treat the buyer as an applicant unless its policy is not to permit assumptions. this means that the creditor is requesting me to assume their loan. It is unlawful to request assumption of a loan in a deceiving way. They stated the factoring decisions to deny me a extension of my own credit was that I didnt want to put down the down payment & that my credit score had no comp or auto installment loan. However those are factors, but NOT Deciding Factors! Why was I charged a down payment when all other applicants have not been charged that SAME AMOUNT? That is illegal. According to the FDIC procedures used states The term procedures refers to the actual practices followed by a creditor for making credit decisions as well as its stated application procedures for example if a creditor stated policy is to require all applications to be in writing on the creditors application form, but the creditor also makes credit decisions based on oral request, The creditors procedures are to except both oral and written application. Legally they have to have procedures that charge the same down payment to every customer! So why do I have to pay a XXXX down payment if everyone else has not paid that same amount but on top of me not paying a down payment the finance charge covers everything so there is nothing for me to pay as everything has already been paid for with my signature on the deceiving application ( promissory note ) Also according to the IRS Exempt transactions states The law exams some transactions from being prohibited transactions. For example, if you are a disqualified person and receive any benefit to which you are entitled as a plan participant or beneficiary ( such as a participant loan ), this is not considered a prohibited transaction. However, the benefit must be ON THE SAME TERMS AS FOR ALL OTHER PARTICIPANTS AND BENEFICIARIES. I am the beneficiary and I have not received my benefit they, the fiduciaries/creditor, have acted only in THEIR best interest ( upselling and stealing my assets from my Cestui que trust ) and then refused to give me the benefit that I participated for!! This is also a prohibited transaction according to 26 USC S 4975 prohibited transaction states General rule for purposes of this section, the term prohibited transaction means any direct or indirect sale or exchange, or leasing, of any property between a plan and a disqualified person lending of money or other extension of credit between a plan and a disqualify person furnishing of goods services or facilities between a plan and a disqualify person transferred to or use by or for the benefit of a disqualify percent of the income or assets of a plant act by a disqualified person who is a fiduciary whereby he deals with the income or assets of a plan in his own interest or for his own account or receipt of any consideration for his own personal account by any disqualify person who is a fiduciary from any party dealing with the plan in connection with a transaction involving the income or assets of the plan. When I signed the promissory note/deceiving application they accepted a fiduciary obligation ( contract ) acting as my Trustee of the trust. Because they excepted the application they are supposed to do what is in the beneficiaries best interest but instead they have deceived me and did the exact opposite- acting in only their best interest. this complaint has been sent by overnight express mail to the US Department of treasury. They will confirm weather ally financial accessed my XXXX XXXX trust account. Check attachments for proof.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44121
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I had a recurring bill payment set up within Ally for my XXXX XXXX account. In the payment history I can see I changed the amount from {$1100.00} on XX/XX/XXXX to {$1200.00} on XX/XX/XXXX. For an unknown reason, this reverted back to {$1100.00} on XX/XX/XXXX, leading me to become late on my mortgage payment.
Company Response:
State: GA
Zip: 30340
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I received and email at approx XXXX XXXX On XX/XX/22 from Ally bank stating that my account had possible fraudulent activity and my access to my account was blocked and to give them a call. I called answered all the questions was then told by the loss prevention department they could not tell me why my account was blocked at the moment but someone would call me back and one to two business days and in the meantime I was not able to use my account. I then called back to speak to somebody else were they informed me they were closing my account I then informed them I had two direct deposits totaling close to {$600.00} that would be hitting my account that day their response was they are sorry money could come into the account but could not leave my account. I then asked could they please close my account at that moment so the direct deposit would get kicked back to the sender and I could reroute them to a different account. I was then told there was a process they had to go through in order to close my account and that once my account was closed they would send me all my remaining funds. I was also told this could take up to 90 days. I am a single mom on one income and that money that was going into my account today was to pay my rent I now have to deal with a very upset landlord and no money to feed my family as all my money is in that account. This put a very bad hardship on me. It is also very upsetting that the people I spoke to you were very rude and were not helpful. Could not give me a reason for them no longer wanting me to have an account. I also have no online access to even see exactly what was in my account at the time of them taking away my access.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33772
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: 9-19-2022 Tried to transfer money to another bank. I couldnt do it. I called customer service. After being on hold for over 2-1/2 hours. I talked to 3 different people who finally told me my account was frozen because. It was dormant. Ally claimed I never went on line or I never returned to questionnaires they sent me, with their pre-addressed and postage paid envelope! I have done both! Now they claim I have to wait until they take my account our dormancy and if I cant do it on line, I will have to call them back. They are holding my money hostage!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60540
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: Ally Auto reported me tot he credit bureau inadvertently. I did not receive any information of a balance due from Ally. We have recently moved our mailing address and notified Ally of the address change. Nevertheless, they kept sending mail to the old address, which has been forwarded to me by the post office. We even received checks from them of reimbursement of leased vehicles which we had credit due to us, but nothing about a balance due. Ally could have contacted us by phone or by my email ( which hasn't changed for three years ), but decided arbitrarily to report the balance due to the credit bureaus for 90 days! The worst is that I was only made aware of the outstanding balance because the lender of my new house informed me when pulling my credit report. Please note I have excellent payment history with Ally, never missed a due date, since 2019 when my company started during business with them. They even had access to automatic account withdraw for their payments. By Ally reporting me to the credit bureau as delinquent my credit score was affected. THis is unacceptable especially at a moment my wife and I are closing on our new home and this situation has dramatically damaged my credit score while applying for a loan. I contacted Ally as explained the situation and paid the balance due the same day I was informed of the issue. I called back and they verified I had paid the full amount but the supervisor wasn't helpful to remove the derogatory remarks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33967
Submitted Via: Web
Date Sent: 2022-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: We have disputed the late payments that Ally bank has been continually reporting incorrectly to the Credit bureaus who have continued to keep reporting while we were in XXXXXXXX XXXX bankruptcy even though we have disputed it more than 20 times in the past XXXX XXXX XXXX. We filed XXXX XXXX Bankruptcy on XX/XX/2020 : ( # XXXX ) Bankruptcy was dismissed on XX/XX/2020. During that time, Ally Bank continued to report late payments on account # XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XX/XX/2020 payment late XX/XX/2020 payment late XX/XX/2020 payment late XX/XX/2020 payment late XX/XX/2020 payment late XX/XX/2020 payment late. During that time we were under the bankruptcy umbrella and according to law should not be reported. We have requested countless times for the late payments to be removed during and after bankruptcy and they continue to keep the information on our credit report. We are so frustrated and dont know what to do- thank you in advance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2022-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Me an my wife XXXX XXXX Purchased a XXXX XXXXXXXX XXXX from XXXX XXXX XXXX XXXX XXXX Kentucky and it was Financed thur ally financially it take the dealership over 60 day to get them the payoff check to them XXXX XXXX sent them a payoff check and it was no good so they sent them a second one and take Ally over 60 day to get there money for the payoff from XXXX XXXXSo Ally reported us to credit Bureau that me and my wife was over 30day late on are payment so now it show we have XXXX late payments on are credit report and it was not are Fault it was the dealership fault.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 456XX
Submitted Via: Web
Date Sent: 2022-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A