Date Received: 2022-10-22
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: This dealership is full of CROOKS!! I bought a truck with XXXX miles on it, the transmission blows after just 2 months, they just wash their hands taking no accountability saying they only cover 1 month, XXXX miles to pass me off to their incompetent Ally insurance company, and nightmare of roadside assistance that was called, I have had the Ally Warranty company lied to me no less than 3 times as their representative yells at me over the phone to hang up! The roadside assistance lied just as many times, and failed to retrieve my truck at least 3 times. They were never even the one to tow my vehicle as it was finally given a tow 4 days later, after I was informed it would be towed within 50 mins. These people are dishonest, and have zero credibility behind their word! They just wash their hands of you have any issues with their hobbeled vehicles as I call them first with my issues while they just shuffle me off to others! I have lose 2 days of work calling them, having them give me no issues, as my truck is now out for 2 weeks and still not repaired!!! The loan, and product they sold me are an absolute scam!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-22
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: My name is XXXX XXXX and i am the only first-hand competent witness to these events that have taken place. see attachment below
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11413
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: Our vehicle is in the process of being repurchsed by the manufacturer. In order for the manufacturer to pay off the loan, we need a " Payoff Quote '' with the vehicle VIN Number and Account Number. The " Payoff Quote '' on the Ally Financial Website does not provide this information. We have called Ally Financial 4 Times, and each time they state that they will fax a " Payoff Quote '' to us. They have not done so. We can not get the loan paid off until they provide us an accurate " Payoff Quote. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85383
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I just recently pulled a copy of my latest credit report. I saw that I had some unauthorized hard inquiries and I do not know where they came from. I believe I am a victim of identity theft and these inquiries are hurting my credit report. I am in the process of purchasing a home for my family and this is hurting my chances of being approved. Please remove the listed inquiries that I did not authorize.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30319
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I called Ally Auto around XX/XX/XXXX and spoke with an agent about creating a deferment since I lost my income but have another job Im about to start. He told me that I would have a payment due XX/XX/30 of XXXX and then XX/XX/30 XXXX. He then told me to try to make a payment within ten days of XXXX. I told him I probably wouldnt be able to make the payment, but asked if it would affect my agreement if I couldnt. He said no thats fine. I then received a letter in the mail stating my agreement was canceled because they didnt receive the XXXX. So I called and told the agent that I had spoken to someone and they said it was fine if I didnt make the XXXX payment. The new agent told me that was incorrect and the first payment wouldve been required. I asked them to listen to the call because an agreement was made on the recorded line and they said they would call me back within 24-48 hours. Instead, I receive ghost calls where they hang up as soon as I answer. Ive sat on hold for hours but only get agents that seem to not be able to hear me or just hang up. Ive tried numerous times to handle this matter with the company directly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23233
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The account is not reporting accurately. The balance is off by {$14000.00}. Which as we both know is a very large discrepancy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Communication tactics
Subissue: Called before 8am or after 9pm
Consumer Complaint: This is a debt collector trying to collect a debt my mother in law allegedly owes. I have told them I am no longer in contact with her. They have called me twice this morning before XXXX. I just want them to stop calling me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85040
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Threatened to contact someone or share information improperly
Subissue: Talked to a third-party about your debt
Consumer Complaint: Ally financial is contacting my ex husband and who knows what other people they are contacting connected to me but I told them the only number they can call is me. Ive already paid them half the balance due for this month and set up a payment scheduled to be taken out for the remainder due for this month next week. They are harassing me and anyone previously connected to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14217
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I am filing this complaint and asking for your help to help me. I a a victim of Identity Theft. There are accounts that are being reported on my credit file. One of those is ALLY FINANCIAL which was opened XX/XX/2016 with a balance of {$700.00}. I also have reached out the the 3 major credit bureaus and filed a dispute with them. This account is clearly not mine. I already have filed an FTC affidavit and a police report regarding this matter. I am attaching those documents I mentioned to verify and authenticate my claims. This fraudulent account is taking toll on my credit standing. Please help me.
Company Response:
State: TN
Zip: 38017
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Stated complaint 1. Ollo Card Services is delaying and/or refusing to apply my lawful tender of payment. a. On XX/XX/XXXX I ( XXXX XXXX XXXX ) sent by mail a lawful tender of payment in the amount of XXXX which was more than the stated balance on the statement that was included in the mailing. Payment, along with the supporting documents were mailed to OLLO Card Services XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXXXXXX. This address was stated in the Terms and Conditions as the proper address for correspondence and payments other that the regular payments. b. After the allotted time allowed for mailing time and processing time, OLLO Card services has as of this morning XX/XX/XXXX still has my account marked as past due and has applied late fees. c. Congressional record 73rd congress of 1933, page 79 states We have provided that any direct obligations of the United States or any notes, drafts, bills of exchange, or bankers ' acceptances acquired by Federal Reserve banks may be de- posited with the Treasurer of the United States or with the Federal Reserve agents, and upon these securities Federal Reserve bank notes may be issued. In case of the deposit of the obligations of the Government, the issue of Federal Reserve bank notes may be for the entire amount of such securities. 2. Violation of the Presidential Proclamation 2039 a. By failure to apply my lawful tender of payment OLLO Card Services has violated the Presidential Proclamation 2039 by violating the XXXXXXXX XXXX XXXX act. b. Whereas it is provided in Section 16 of the said Act " That whoever shall willfully violate any of the provisions of this Act or of any license, rule, or regulation issued thereunder, and whoever shall willfully violate, neglect, or refuse to comply with any order of the President issued in compliance with the provisions of this Act, shall, upon conviction, be fined not more than {$10000.00}, or, if a natural person, imprisoned for not more than ten years, or both... " ; 3. Violation of Fair Credit Reporting Act sub section 603 ( 2 ) ( A ) ( iii ) - 15 USC SS 1684a ( 2 ) ( A ) ( iii ) failed to inform me how to opt-out of reporting a. In the letter dated XXXX, XXXX XXXX, it states, We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. b. The letter does not contain any information as to how I can opt-out of said third party reporting as allowed by the Fair Credit Reporting Act. c. 15 USC SS 1684a ( 2 ) ( A ) ( iii ) communication of other information among persons related by common ownership or affiliated by corporate control, if it is clearly and conspicuously disclosed to the consumer that the information may be communicated among such persons and the consumer is given the opportunity, before the time that the information is initially communicated, to direct that such information not be communicated among such persons ;
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85741
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A