Date Received: 2023-03-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I initiated an ACH withdrawal from my ALLY bank savings account to my Chase checking account. The delivery date of the transfer was XX/XX/XXXX. On XX/XX/XXXX I received a notice from ALLY bank that they have suspended my transfer. Agents on the phone at ALLY bank are unable to help me complete the transfer and have told me the transfer was frozen due to insufficient funds which is clearly not true if you know how to read numbers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 075XX
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: This is the second complaint about Ally Bank making unauthorized withdrawals on my account. They answered the 1st complaint a week ago and stated they had stopped the unauthorized withdrawals. But, Ally has now made another unauthorized withdrawal. See prior complaint # XXXX, SUBMITTED ON XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 032XX
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Ally Bank is reporting my loan account in charge-off status. That is not correct. I have made all of the payments as agreed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78250
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Ally Bank XX/XX/XXXX : submitted echeck deposit for {$1300.00} from the US Treasury. They lock my account the next day. I'm without access all weekend. XX/XX/XXXX : I call and speak with fraud dept. I answer all questions. I am told the check would be cleared I would have access to my account by Wednesday XX/XX/XXXX. XX/XX/XXXX : I am still locked out. I call and am told there is no timeframe at all for investigations and I just have to wait indefinitely. I called again 30 minutes later. This time I was told it always takes 10 business days. So I still have no access to my money. This is my only bank account and no one can tell me anything. I can not log in to see a statement so I don't even know my account number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 179XX
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Ally bank sent me promotional email Want a cash bonus up to {$500.00} on XXXX XXXX XXXX In order to receive 1 % cash bonus, I have to enroll my account in promotion, move new money, and keep new money through XX/XX/XXXX. I enrolled my Ally saving account, moved {$30000.00} from external bank and kept the balance. Ally sent me email stated Im enrolled. My account is in good standing, but I still do not receive {$300.00} bonus, which should be paid on XX/XX/XXXX. I spoke numerous times with Customer Service by phone, opened case # XXXX in XXXX, and finally received message from Ally on XX/XX/XXXX. Please read attachment. It takes more than 1 month to tell me that the issue is still investigated and there is no resolution end date. I hope this complaint can help me to solve the problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48331
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I have submitted the request previously. Ally Financial was the loan company that financed the truck I purchased back in XXXX. I was very ill during the purchase and basically had no recollection of the purchase. I brought the truck back to the dealership because I could not afford what they had financed me for. Apparently they financed me for almost {$70000.00}. The sticker price of the truck was only {$56000.00}. They paid off my XXXX XXXX for {$13000.00} and tacked that onto my loan, financed me at 17.9 % and didn't give me any money for the XXXX. They in turn sold it for almost {$21000.00}. I would never agree to this kind of financing and do not know how I could get it being on XXXX. I am now reporting Ally Financial as they have given me a poor credit rating.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 04106
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I was shopping for a new car and my credit was pulled without my authorization. I ask the companies to prove that I authorized a credit inquiry and request that it notify the major credit bureaus. which has not happened, so I then disputed the credit bureaus, and all items are still appearing on my credit report. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ALLY FINANCI XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ALLY FINANCIAL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19154
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I have not applied for credit with this company
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35211
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Credit monitoring or identity theft protection services
Subissue: Problem with product or service terms changing
Consumer Complaint: We got a car back in XXXX. My mom was the main signer and I was the cosigner. My mom filed bankruptcy and the car is still on my credit report. What can I do?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 446XX
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have attempted multiple times over the last several days to pay my mortgage online through the system and process that they have advertised as being able to be used to pay a mortgage bill. The process has been unsuccessful. After contacting the technical support for Ally, they tell me they are too busy to address my concern. I can't load my account information via any means, neither to view statements, view my account number, view my loan number, or to make a payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94066
Submitted Via: Web
Date Sent: 2023-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A