Date Received: 2023-05-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened a Money market Savings account and met all the requirements to receive a bonus of {$500.00}. Per Ally bank, the bonus should have deposited on XX/XX/XXXX. After not seeing the bonus for a month, I called and got XXXX # XXXX opened. Then on XX/XX/XXXX I got a voicemail from Ally bank and called them back and spoke to a person named XXXX, who informed me that the bonus was deposited, but into another account. That account is not owned by me, but by a XXXX which was set by me and my husband. XXXX said she will correct it and she executed a transfer of {$500.00} from the XXXX account to my account. But while this corrects the balance, the bonus is taxable and is included in the XXXX interest. I told her the XXXX interest is now wrong on two accounts. Hence, these are the issues involved that CFPB and regulating agencies need to look into : 1 ) ALLY Bank deposits bonus late by over 2 months 2 ) ALLY bank put the bonus into another account with different title and ownership 3 ) ALLY bank call center representative is authorized to move money from one customer 's account to another customer 's account - which is very dangerous. 4 ) ALLY bank deposits the bonus two months late and says they do not owe me any lost interest on the late deposit of the bonus, implying that they are not bound by the terms of the initial account opening agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: To Whom It May Concern, I am writing to file a complaint against Ally Financial for violating the Fair Credit Reporting Act ( FCRA ) by reporting inaccurate information to credit bureaus. Specifically, Ally Financial has been reporting inaccurate payment history and amount owed on my account, which has had a significant negative impact on my credit score and financial standing. Despite numerous attempts to rectify these issues with Ally Financial directly, I have not been able to obtain a satisfactory resolution. Furthermore, these inaccuracies have resulted in Ally Financial reporting misleading information to credit bureaus, in violation of my rights under the FCRA. As a result of Ally Financial 's inaccurate reporting, my credit score has suffered a significant drop of XXXX points on three separate occasions in the past 90 days. This has caused me undue stress and financial hardship, as it has made it difficult for me to obtain credit and other financial services. Under the FCRA, Ally Financial is required to provide accurate information to credit reporting agencies, including payment history and amount owed. Furthermore, if Ally Financial becomes aware that any information it has provided to a credit reporting agency is not accurate, it is required to promptly notify the agency and provide corrected information. Therefore, I am requesting that Ally Financial be held accountable for its violations of the FCRA and that any inaccurate information be removed from my credit report. Additionally, I am requesting that Ally Financial be required to pay {$100000.00} damages for harm that has been caused to my credit score and financial standing. Thank you for your attention to this matter. I look forward to hearing from you soon. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27609
Submitted Via: Web
Date Sent: 2023-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been locked out of my ALLY bank account since XX/XX/XXXX. I have had multiple, more than XXXX contacts with ALLY with no satisfaction. They keep telling me they know what the problem is and its in triage and someone will call me. No one has called me. The week of XX/XX/XXXX I asked them to send me my XXXX statement via email. Was told it would take XXXX business days. Today I get a call indicating they cant send a report that I normally see online because I have a joint account with my spouse. When I called XX/XX/XXXX to check the status of getting online access I had the representative read me all of my account balances along with the last 4 positions of account numbers. I could use this to cross reference, XXXX is one of my accounts. 1. I need online access to my accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 61761
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: XX/XX/2023 I Mailed a Notarized Certified Letter to ALLY FINANCIAL notifying them of a Billing Error i was Disputing. I also filed a CFPB complaint ( # XXXX ) and attached the copy of the billing error notice, which they received on XX/XX/2023. XXXX XXXX XXXX specifically states what was required by Law. Ally did not provide any of the required documents to me in writing or proof of any investigation into this Billing Error. THEY WILLFULLY DID NOT COMPLY AND ARE IN VIOLATION.15 USC 1666e states " any creditor who fails to comply with the requirements of section FORFEITS ANY RIGHT TO COLLECT FROM ME! Instead, ALLY FINANCIAL is willfully and knowingly non compliant and even took ADVERSE ACTION against me. They reported 2 late payments which is a form of " negative credit reporting '' as a result of me exercising my right to withhold payment until the Billing Error is resolved. ( 12 CFR 1026.13 ) Attached i included photos of my XXXX Credit Report i checked on XX/XX/2023. ALLY received my Billing Error on XX/XX/2023 and is still knowingly and willingly violating my rights as a consumer. I am attaching a Cease and Desist Notice I will mail to ALLY via certified mail. I have made multiple attempts to try and resolve this dispute reasonably but if they do not meet my demands, i will have no choice except to move forward with Arbitration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34759
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a new Ally savings account to take advantage of the 1 % cash-back promotion of the amount deposited. The bonus in question is {$370.00} for a {$37000.00} deposit in XX/XX/XXXX. I've followed the rules regarding funding and the timeline for leaving the funds in the account. I was supposed to receive the bonus in early XX/XX/XXXX but still have not received it yet. I've contacted Ally regarding this matter on numerous occasions and also faxed in proof of successful enrollment as requested. I was finally issued a reference number XXXX on XX/XX/XXXX. I have followed up with Ally two more times since but each time I only receive a canned answer that they were swamped and someone will take a look soon.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: ALLY Financial ; has denied my payments and returned many debt notes back to me and has reported to the reporting agency for months late with payments that was never late and has kept me from future consumer goals.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80537
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I have told Ally Auto continuously to stop contacting a friends number when trying to get in contact to me, they have ignored that request numerous times.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Account access restricted and cant use card for transactions. Have 4 total accounts with them. I use them for XXXX, for occasional work deposits- I am in an XXXX XXXXXXXX as a XXXX XXXX XXXX for XXXX XXXX XXXX. I get XXXX payments for rental properties occasionally. This goes to my ally account. I pay all taxes on all these payments. Ally called me to review I says everything was good. Then 20 minutes later they restricted my account. I have deposited {$30000.00} checks here that have cleared without notice. I appreciate ally bank because they are very responsive usually. But here they just say the account is under eeview even though I have checks that clear lots of XXXX payments. I have never disputed a transaction ever. They need to unblock my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91403
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: In XXXX XXXX I sent ALLY FINANCIAL a letter via certified mail ( Tracking No. XXXX ), addressing concerns I have in relation to my vehicle contract and various consumer violations. In the letter, I also asked ALLY to confirm and disclose if they are in fact the Holder in Due Course of the car note in question, which would require them to address my dispute. I have attached the letter for your reference. Since ALLY never responded, on XX/XX/XXXX, I wrote ALLY regarding this matter through their online messaging portal. I was told I needed to call. However, per XXXX and Federal consumer laws, I am entitled to a response within 30 days, which never happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01906
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: As an existing Ally Bank customer, I was excited when I heard about their 1 % cash bonus offer for moving money to an eligible account. The offer promised a cash bonus of up to {$500.00}, which was a significant amount for me. I immediately decided to take advantage of this opportunity and transferred {$50000.00} from an external bank account to one of my Ally Online Savings accounts, which was eligible for the bonus. I eagerly waited for the bonus to be deposited into my account. However, when I checked my account on XX/XX/XXXX, the day when the bonus was scheduled to be credited, I was surprised to find that Ally Bank had not credited the full bonus amount into my account. Instead, they had only credited {$410.00} to my account, even though I was eligible for the full {$500.00} bonus. Feeling frustrated and disappointed, I immediately contacted Ally Bank and opened a case to address the issue. The customer service representative assured me that the case would be reviewed and resolved within 5-7 days. However, after waiting for several weeks, I still hadn't received any updates from Ally Bank. Feeling concerned about the lack of communication, I decided to follow up with Ally Bank. Unfortunately, the responses I received were not helpful. They informed me that my case was still being reviewed and that they could not provide me with any timeline or updates. This only added to my frustration and XXXX about the situation. As days turned into weeks and weeks turned into months, I found myself becoming increasingly frustrated with Ally Bank 's lack of progress on my case. I had provided all the necessary information and met all the requirements for the bonus, yet I was not receiving the full amount. It was extremely frustrating, and I felt like my concerns were not being taken seriously. After waiting for 91 calendar days, which was 64 bank working days, I contacted Ally Bank again to express my concerns. I was hopeful that my case would finally be resolved, but I was disappointed to receive the same response as before - that the case was still being reviewed, and they were unable to provide me with a timeline. The lack of progress and communication from Ally Bank was frustrating, and I was losing faith in the bank. I had been a loyal customer for a long time, but their handling of my case made me feel like my business was not valued. I was starting to wonder if I should take my business elsewhere as this whole experience left me feeling frustrated and disillusioned with Ally Bank. In conclusion, the lack of communication and slow progress on my case was frustrating and disappointing. I had met all the requirements for the cash bonus, yet Ally Bank failed to credit the full amount into my account. Their lack of responsiveness and failure to provide me with a timeline or updates left me feeling frustrated and uncertain.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22193
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A