Date Received: 2022-07-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had a FFEL loan, although I didn't know it because XXXX was deceptive in their communications. So I refinanced with FedLoan to get my PSLF credits going. I followed all the directions provided and obtained forms from four previous employers with eligibility for the temporary PSLF program. It took some time to obtain these forms, and then three months after I submitted them to FedLoan, they informed me that they did not accept the forms I submitted without providing any details about what " additional information '' was needed on which forms, or how I could go about submitting whatever " additional information '' they demanded. In another development, I was expecting that after making now 20 years of payments under Income Based Repayment plans, I would be getting Loan Forgiveness based upon that 20 years of payments ( not requiring Public Service ). FedLoan has not responded in any way to my inquiries about that form of Loan Forgiveness. Instead, FedLoan has informed me that instead of being eligible for the PSLF program after 10 years of qualifying payments ( would be in XXXX ), I will be required to continue payments until I reach age XXXX in XXXX because I obtained a terminal degree! It is abundantly clear that FedLoan is not interested in fulfilling their contract with the US Department of Education. Instead they are interested in getting out of the Student Loan business as soon as possible and without completing any of the responsibilities that they have to the citizen taxpayer students like me and countless others.
Company Response:
State: CA
Zip: 94002
Submitted Via: Web
Date Sent: 2022-07-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: FedLoan Servicing has terrible customer service. Every rep I have been in contact with over the last 10 years has been rude and incompetent. Every rep gives different information and I was forced to go into deferment for 6 months when they should have given me the option to lower payments. Also, a customer service rep told me over the phone that the parent plus loan was not eligible for PSLF. Because of this inaccurate information, I have lost 6 years of payments that could have been eligible for forgiveness.
Company Response:
State: PA
Zip: 18944
Submitted Via: Web
Date Sent: 2022-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I applied for the Public Student Loan Forgiveness program and was denied. I have been in XXXX XXXX for about XXXX XXXX which consists of XXXXXXXX XXXX at the XXXX XXXX and about XXXX XXXX for the XXXX XXXX. There was no explanation for denial and I qualify for this program. I was told to consolidate my loans in order to qualify which I did and still got denied. Every time I call in a different rep tells me something different. Everyone is on a different page with no clarity. Can someone look into my account and see what's going on. I will be contacting congress as well for some assistance on my issue.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX, I had communications with my loan servicer ( XXXX ) about not wanting to be placed into in-school deferment status of my loans as I intended to continue to make income-based repayments. Despite these communications, I had multiple periods of in-school deferment status placed on my account, which made my payments ineligible to be counted for the Public Service Loan Forgiveness . Under the instruction of FedLoan Servicing, I submitted a retroactive waiver to remove my in-school deferments from XX/XX/XXXX onward. Despite calling XXXX and receiving confirmation of waiver receipt and assurance it would be applied to my account, it was not. I submitted a second waiver in XX/XX/XXXX, which was marked as approved XX/XX/XXXX by XXXX. However, I continue to have two periods of in-school deferment status on my account per both the FedLoan Servicing website and the Federal Student Aid government website, and the payments made during those periods have those been made ineligible for the PSLF service. Additionally, a prior period of in-school deferment is now showing as a status of administrative forbearance. During that period, I qualified and made payments of {$0.00} per my income-based repayment plan which should also count towards PSLF but are still marked as ineligible due to the erroneous forbearance status. If these incorrect statuses were updated appropriately as they should have been over XXXX years ago, I would now qualify for public service loan forgiveness as I would have made XXXX qualifying payments. I have faxed and uploaded to the XXXX portal letters describing the above errors over the past several years and have called in XX/XX/XXXX and again in XX/XX/XXXX to see what additional information is needed from me to correct this error. Both XXXX customer service representatives have provided incorrect information : either that they could not view this information in my account, and that they could not remove the in-school deferment status despite the approved removal waiver. They also could not tell me why I had a period of administrative forbearance and offered no rectification even if provided with evidence of loan payments during that period.
Company Response:
State: VA
Zip: 23060
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I applied for, and an eligible for, public service loan forgiveness from Fed Loan Servicing. I have made XXXX qualifying payments. My employer from XXXX has closed. I submitted to forms with the " I am unable to obtain a signature '' option. This was in XX/XX/2021. I received no feedback. I reached out XX/XX/2021 and was told to submit W-2s for those years, which I did, in XXXX. 3 months later my count is still stuck at XXXX because my W-2s have not been processed. I spoke to an ombudsperson on XXXX who claimed they were expediting the process. Still nothing.
Company Response:
State: IN
Zip: 47331
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My husband and I had a loan consolidation in XXXX. Our loan was totally XXXX with a XXXX balance by XXXX 's long term & permanent XXXX discharge in XXXX. We finalized the 3 year monitoring in XXXX. However, I was taking care of a teenager and my XXXX XXXX father at that time. My husband received a student loan bill that was transferred from XXXX to AES for {$21000.00} in XXXX. XXXX years later we didn't know loan was paid off, so my husband, ( XXXX XXXX ) and I kept paying monthly payments to AES because were receiving an automatic monthly bank drafts from our checking in XXXX for the amount of XXXX to XXXX. Our loan was a fixed rate of 4.625 % and AES change from fixed rate to a variable rate without our consent. AES continued to bill us for the same balance as the original XXXX loan borrowed in XXXX and then it was paid in full in XXXX. We continue to pay AES XXXX from XXXX to present. The loan is currently in forbearance due to not owing this XXXX and we hope this loan will be resolved as soon as possible. I have all the credit reports, bank statement payments, original consolidation from XXXX, to XXXX estimated payoff letter of XXXX, XXXX XXXX. NO PROMISSORY NOTE of either reports, both my husband and I have a XXXX balance with XXXX XXXX. We are owed approximately XXXX in OVER PAYMENTS because we had automatic draft and assumed it was not paid off in XXXX AES XXXX states we still owe XXXX + XXXX in interest with it being in XXXX months forbearance due to a variable interest rate unbeknownst to us that AES XXXX to a variable rate, owing MORE than he originally borrowed in XXXX. This entire loan including the XXXX was paid in full in from XXXX to XXXX. How in the world could my husband owe MORE THAN the original loan borrowed from XXXX XXXX, XXXX years later!!.? Please contact me ( XXXX ) XXXX or the above email address. Thank you for your time and assistance. XXXX & XXXX XXXX XXXX XXXX XXXX
Company Response:
State: FL
Zip: 32507
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: FedLoan Servicing made an error in processing my application for Public Service Loan Forgiveness. I have more than the total 120 qualifying payments made while working for a qualifying employer. I submitted a form in XX/XX/XXXX verifying my employment, with the same employer since XXXX until present. The form was processed, but the processor marked all payments made during the XXXX year ( XXXX payments ) as still needing employment verification, even though the prior and more recent payments were all accepted as qualifying and verified. I called FedLoan Services to try to resolve the issue, and sat on hold for nearly two hours just waiting to talk to a representative. Then, the representative said she didn't want to spend half an hour going through all of my paperwork and she would submit the issue for review. They could not provide information on when I would receive a response or the time frame for review and were not willing to correct the issue at the moment. I asked to speak with a supervisor and was told I'd have to wait at least another XXXX hour or XXXX minutes and they wouldn't do anything to help me anyway. I am very frustrated, as it took XXXX months ( XXXX - XX/XX/XXXX ) to review my application for PSLF and provide a response in the first place, and now I have to go back to sitting in line for an undetermined length of time in order for them to resolve an error on their part.
Company Response:
State: MI
Zip: 49418
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: FED LOAN SERVICING has purposefully reported malicious and incorrect information on my XXXX, XXXX, and XXXX Consumer Report for five federal direct unsub student loans. -- -- -- -- -- -- -- -- They have systematically reported maximum and objectively impossible delinquencies, loan account attributes, and other negative information on my consumer credit reports. Furthermore, I believe this reporting has been done by FED LOAN SERVICING with malicious intents and purposes. The reason I believe this is because they are bitter about not renewing their contract with the Department of Education and losing all that respective business, possibly because of the new consumer forward student loan servicer/borrower agreement required? -- -- -- -- -- -- -- -- When you look at my reports it is very clear what I am referencing, they are maxing out delinquency attribution for each individual loan on my credit reports completely ignoring the fact that what they are reporting is objectively impossible. Because FED LOAN SERVICING is doing this, my newly found employment which will allow me to finally become a good federal student loan borrower, is seriously in jeopardy and at risk. On top of FED LOAN SERVICING reporting incorrect information on purpose with malicious intent, they are using a dirty XXXX reporting strategy/trick to limit the number of reports from consumers like myself regarding this gross violation of consumer rights. Explained : Most consumers only use XXXX of the major XXXX ( XXXX, XXXX, XXXX ) to check their report. I initially disputed the incorrect information on my primary platform XXXX, and they removed it accordingly. They also moved forward and maximally damaged my XXXX and XXXX XXXX. Since most consumers only check XXXX XXXX, even if they dispute all 3, they are only going to check their primary consumer platform, FED LOAN SERVICING knows this, and thats why my XXXX report does not contain any information about FED LOAN SERVICING. To make matters worse, XXXX dont even listen to disputes anymore, and why not, consumers dont have the money or time to do anything about it in a court of law. I am assuming FED LOAN SERVICING is not held accountable in accordance with FCRA/FDCPA under these past student loans, that is why they think they can get away with this. This is the most disgusting violation of consumer rights I have ever seen. Furthermore, it is unamerican. -- -- -- -- -- -- -- - By unamerican, I mean the following : FED LOAN SERVICING lost their customer contract to a better competitor, so with spiteful and malicious intent they are now leveraging their old borrower contracts through one loophole or another to damage their competitors ( ex. XXXX ) business by reducing the chance that borrowers will have the ability to pay their new servicer back through damaging of the borrowers consumer report. -- -- -- -- -- -- -- -- - There are more things FED LOAN SERVICING is doing to take advantage of uneducated consumers, for example their name, I just found out 6 months ago that they are not government affiliated, but you wouldnt know this by their egregious attempts to exemplify that fact. Id attach explanation of the reports in question, but Im scared they will come after me if they find out who I am. Its not very difficult to see what they are doing by looking at my attached reports. -- -- -- -- ---
Company Response:
State: AL
Zip: 358XX
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I began XXXX school at XXXX XXXX in XX/XX/XXXX and recieved my first student loan. I began repayment of those loans after XXXX in XXXX. I acquired more student loans beginning in the fall of XXXX when I went back to XXXX school at the XXXX XXXX XXXX. I graduated from that program in XX/XX/XXXX. I was contacted by a servicer after graduation, I assume because I was working for a XXXX My XXXX is XXXX in XXXX XXXX. The person who I talked with told me that my loans will be forgiven in 10 years because I was a XXXX. I have since found out that is only true if you work for a XXXX He also assured me that it would not effect the 25 year discharge of loans I have been paying since my XXXX from XXXX in XXXX. I have reached the 25 year discharge from my student loans taken while at XXXX. However, MyFedloan reported that my loans did not begin until XXXX, which does not reflect all the years I have been paying on the student loans.
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: You didnt conduct a investigation so escalate this issue to the HIGHEST DEPARTMENT... You are a Federal Government Agency. You keep saying this information accurate... I provided you with proof of the inaccuracies in past cfpb complaint with evidence. How in the XXXX is this information INACCURATE? The XXXX Date Opened XX/XX/2018, XXXX XXXX XXXX XX/XX/2018. The Account Status on XXXX says Closed, XXXX XXXX XXXX says PAID... Which One is it? Lets Talk more on your violations, Payment Status on XXXX XXXX XXXX says Current. Payment Status On XXXX states Late 150 Days... This is straight up XXXX XXXX .... Lets do you XXXX job by correcting or delete... I will speak to my State Attorney General about your violations you are committing under federal LAW by FCRA ACT. You are furnishing this inaccurate information... PLEASE LOOK INTO THOSE ATTACHEMENTS WITH PROOF OF EVIDENCE OF MY CREDIT REPORT. LETS FIX THIS BEFORE I ESCALATE THIS ISSUE... READ THE ATTACHMENTS AND INVESTIGATE CARFULLY...
Company Response:
State: TN
Zip: 38111
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A