AES/PHEAA


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"Products" offered by AES/PHEAA with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Credit card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Private student loan debt
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Refund anticipation check
Mortgage - Other type of mortgage
Other financial service - Debt settlement
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 6982056

Date Received: 2023-05-15

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Problem with personal statement of dispute

Consumer Complaint: They took my student loans off my credit and put it back on there. I thought once something is off your credit it's supposed to stay off. I don't get how they can take it off and put it back on. That's not right to me.

Company Response:

State: TX

Zip: 770XX

Submitted Via: Web

Date Sent: 2023-05-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6978095

Date Received: 2023-05-15

Issue: Incorrect information on your report

Subissue: Old information reappears or never goes away

Consumer Complaint: FedLoan Services Loans still showing up on my credit report and they were supposed to be dismissed due to being a 100 % XXXX service connected veteran. XXXX for {$11000.00}, XXXX for {$2000.00}, another for {$5000.00} and XXXX for {$5500.00}. They now show a {$0.00} balance however they are still reporting on my credit bureau and I need them removed asap. I am trying to get my credit scores straightened out so I can utilize my VA Home Loan. XXXX XXXX XXXX XXXX, PA XXXX phone # XXXX

Company Response:

State: MO

Zip: 65721

Submitted Via: Web

Date Sent: 2023-05-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6975685

Date Received: 2023-05-15

Issue: Dealing with your lender or servicer

Subissue: Received bad information about your loan

Consumer Complaint: As of XX/XX/2023, PHEAA has sent a combined total of 4 pieces of mailed correspondence ( just to Borrower, cosigner is separate ). All 4 of these outline the same delinquency message for different loan sequences. PHEAA knowingly and willingly wastes paper by doing this, and in the process harasses me by sending this many pieces of mail. I have given them forewarning in the past about this. Going forward, if I receive additional pieces of correspondence outside of the allowable " 1 '', they will be sent back to PHEAA, unopened. All additional pieces of mail will have their container photographed and dated and given to the appropriate parties. PHEAA clearly does not understand that while they feel wasting paper is a necessity, I feel it is an unwanted burden even if borrowers do go past due. Their arguments never make sense either. Some past CFPB complaint responses have the responder claiming that if " I would just make the payment on time, I wouldn't receive any correspondence. '' Well that would make sense if I was only complaining about 1 piece of mail within a small period of time. Apparently, the people working there are bad listeners, un-educated, and ignorant to the actual issues brought forward. Making comments or statements that seemingly appear simple are all these individuals can come up with because the entire organization is based on laziness and negligence. Just ask New York and Massachusetts.

Company Response:

State: PA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-05-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6962602

Date Received: 2023-05-11

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: My name Is XXXX XXXX. I have filed for a PHEEA rehabilitation program and completed the program. According to the agreement, they were suppose to remove every derogatory and negative items on my reports for that account. I have submitted the information to XXXX and they honored it and removed it but XXXX is failing to do the same.

Company Response:

State: NY

Zip: 11520

Submitted Via: Web

Date Sent: 2023-06-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6961921

Date Received: 2023-05-10

Issue: Dealing with your lender or servicer

Subissue: Problem with customer service

Consumer Complaint: AES/PHEAA recently closed a complaint where they made false accusations against me that they blocked my chat capabilities because they claim that I engaged in " Inappropriate behavior ''. AES/PHEAA has fabricated this and lied. The reality is that their employee was engaging in Inappropriate behavior because they blocked me for asking questions. Why would their Agency unblock me and submit a grievance against the employee if they did not feel it was the fault of that Chat Agent? Whoever responded to this last complaint will also be getting a complaint against them as a result of the false statements made against me. I will also be reaching back out to the Inspector General with a copy of these complaints. I'll be requesting that the IG traces the responder and issue corrective action as a result of this response. The previous response was not appropriate.

Company Response:

State: PA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-05-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6953718

Date Received: 2023-05-09

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I applied and was approved for Public Student Loan Forgiveness by FedLoan Servicing and I was notified on a letter dated XX/XX/2022. Amounts forgiven {$27000.00} and {$50000.00}, My credit report shows that I owe XXXX. the XXXX is on loan program DLSCNS and the XXXX is on loan program DLUCNS. the letter states " you have satisfied your obligation and no additional payments are required on these loans.

Company Response:

State: AZ

Zip: 85374

Submitted Via: Web

Date Sent: 2023-05-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6949129

Date Received: 2023-05-08

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: I was notified through XXXX that there was a credit alert on my account. The alert said that AES was trying to reach me and was unsuccessful. My email and phone number have not changed in well over 10 years and I have lived at the same address for nearly 7 years. I immediately logged in to my AES account and could clearly see that my contact information had not changed. I reached out to AES via their online chat and I was told by the agent that my contact information had " inadvertently been removed '' and that I would need to contact AES by telephone. I explained that I was looking at my contact information on the AES wesbite and that it had not changed and was not removed. The agent told me that there was no contact information on their end, despite me receiving monthly statements by mail regularly. I filed a dispute through XXXX which resulted in " the information you disputed has been verified as accurate ' when in fact the information is not accurate. My contact information never changed and if AES was unable to locate my contact information, it was through no one 's fault but their own. I have attached the chat log in which the agent admits that the problem with the missing contact information was in fact the fault of AES.

Company Response:

State: NY

Zip: 10512

Submitted Via: Web

Date Sent: 2023-05-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6945572

Date Received: 2023-05-08

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I have Federal Loan that were being serviced by Fedloan who is no longer in business, I have disputed the accounts with XXXX XXXX, XXXX, XXXX, XXXX, XXXX, each company keeps verifying these accounts as active and balances correct. Fedloan phone is always busy and from a search it says they are closed. so how can they be verifying these accounts as correct, active with a balance when they don't. I've been disputing these accounts since last year when they were paid off and closed.

Company Response:

State: TX

Zip: 77095

Submitted Via: Web

Date Sent: 2023-05-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6924873

Date Received: 2023-05-04

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: I experienced a medical emergency that created various hardships and was unable to submit my IDR plan information. I contacted my lender, AES in XX/XX/XXXX to discuss options and notify them that my re-certification paperwork would be late. They advised there was no longer COVID relief assistance available. I asked about additional options and was told there weren't any available. My loan went into default and was reported as being late for 2 months. I continued to call them to discuss options to no avail. The last email I received regarding COVID relief options from AES was received on XX/XX/XXXX. However ; they stated the relief offer ended in XX/XX/XXXX - I called prior to this date. One of the main items is that AES did not offer me the option to Consolidate my loans. This would have temporarily paused my loans and. Allowing them not to be reported as late and given me time to set-up other options. I have called to work with AES tirelessly from XX/XX/XXXX- XX/XX/XXXX to no avail. I have also submitted two credit report disputes to AES. My issue is that I was not offered COVID relief options nor Consolidation. All options were to be provided and they were not. The desired resolution would be to have all late payments/delinquency reported to the credit agencies removed as all options were not provided to me as the loan borrower. All options should have been recommended so I could consider them and decide what was best. This was a servicing error on the part of AES and the delinquency should be removed from my credit report for all agencies. Thank you for your assistance.

Company Response:

State: NC

Zip: 28105

Submitted Via: Web

Date Sent: 2023-05-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6920253

Date Received: 2023-05-03

Issue: Dealing with your lender or servicer

Subissue: Received bad information about your loan

Consumer Complaint: XXXX XXXX XXXX has committed theft and fraud with the assistance of Fed Loan Servicing. They were shut down for stealing funds financial aid and fraudulent loans. They have placed multiple loans on my credit that were not authorized. I received a pell grant which covered my tuition. But they have put XXXX separate loans on my credit without authorization ( 2 years after I was no longer a student ). Not only have they stolen unauthorized grant funds but they have also stolen these funds when i was not even a student when XXXX of these loans were charged.Fed Loan has refused to work with me despite all of the evidence and Police reports filed.

Company Response:

State: CA

Zip: 95219

Submitted Via: Web

Date Sent: 2023-05-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.