Date Received: 2023-07-11
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: In XXXX I contacted usaa to open an checking account due to my deceased XXXX XXXX father, and XXXX children being in the XXXX XXXX XXXX and having an account with them. I submitted my info to open a checking account and was awaiting the opening of my account. A month went by and I heard nothing. I contacted them and they claimed to not have received my ID. I have proof it was successfully uploaded at the same time I requested the account in which they didn't want so they advised me to send a copy through the mail or try to upload again and once received they can proceed with opening my account. I informed them it took 1hour and 23 minutes to upload my ID because of their system so I would send via mail. They gave me the address and I tirelessly went to XXXX to copy my ID and then USPS to send via mail. I didn't hear anything again after a week or so so I contacted them and was transferred over and over again and told they didn't receive it and then after another transfer that they did receive it days ago but I need to resend my ID in color form. I was again reassured that once they received it I could finish opening up my account. I again went to XXXX and then USPS and mailed it. Today-XX/XX/23- 2 months later I contacted then to see if they received it and was told " we decided to end business with you have a nice day ''. They gave no reason nor explained. They claim to have needed the copy of my ID to verify its really me. I'm XXXX and was not supposed to be driving nor on my leg. I sustained a new Injury which made it almost impossible for me to have gone back n forth to send my personal information through the mail. I'm in pain 24/7 and they totally had no consideration.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30236
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I WILL BE SUBMITTING THIS COMPLAINT TO XXXX, XXXX, AND USAA. THIS IS SO ALL PARTIES ARE AWARE AND HAVE MY PERMISSION TO RESOLVE THE ISSUE. It has been XXXX years and XXXX/XXXX have not properly investigated the problem they have requesting funds from my bank account. I have multiple XXXX accounts that have no issues receiving payments, so I thoroughly believe that the problem lies with XXXX. The problem is that the XXXX funds are held by XXXX, so they continue to blame each other. I had made a compromise four years ago in order to make my payments and have done so on time until XXXX changed their system. This permanently removed my account an ability to make the payment online. I do not receive a paper bill for this account. I have made payments over the phone, but those also get rejected by the XXXX system. I have asked to use my debit card as a form of payment, but they only allow that once. Most recently XXXX made a change in their system so I could have my bank account linked. I did so and made a payment. They claim my bank informed that I implemented a stop payment. I DID NOT.! This is the problem. The request NEVER MAKES IT TO MY BANK! The following is the response from USAA from XXXX. It indicates that their isn't a problem with my account and XXXXXXXX would not provide the documentation requsted to resolve the issue. Date of response : XX/XX/XXXX We are responding to the concerns about the USAA Federal Savings Bank ( FSB ) which you outlined in your correspondence to the Consumer Financial Protection Bureau, regarding XXXX debits from your checking account. Per our records, Petty Officer XXXX contacted us on XX/XX/XXXX, stating that the FSB rejected XXXX XXXX XXXX House debits from the checking account ending in XXXX. A Member Service Representative explained that there were no rejected debits in the recent account activity, and the matter was closed. On XX/XX/XXXX, you advised that the payments were returned between XX/XX/XXXX and XX/XX/XXXX, and your concerns were escalated for further review. XXXX XXXX, of our staff, conducted a thorough evaluation of the account history between XX/XX/XXXX and XX/XX/XXXX. She found no restrictions on the account that would cause returned payments, no non-sufficient funds fees indicative of returned payments, and no negative balance ; therefore, she concurred that there were no records of returned payments to XXXX XXXX. XXXX XXXX contacted XXXX XXXX to obtain supporting documentation from them for the alleged returned payments. XXXX XXXX, currently the FSB does not have enough information to pursue a resolution, as we are awaiting additional information and documentation from XXXX XXXX. If you have additional questions, XXXX XXXX remains available to assist you. Thank you for this opportunity to respond to your concerns.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OK
Zip: 74055
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This complaint is regarding poor customer service and issues using my ATM debit card overseas. On XX/XX/XXXX, I was traveling in XXXX and my ATM debit card suddenly stopped working at all ATMs though it continued to work for point-of-sale and internet transactions. I contacted USAA by telephone to report the issue but spoke to a representative who was clueless and could not tell me why my card was not working at ATMs but would work for other transactions. I then emailed USAA 's " executive communications '' channel. Although I marked the message as " urgent, '' explaining I could not withdraw cash while traveling overseas, I did not receive a response until four days later when someone named XXXX called me, supposedly from the " CEO 's office. '' She did not understand my issue and could not answer any of my questions. On XX/XX/XXXX, I again wrote to the " CEO 's office '' stating the issue was urgent, unresolved, and requesting it be escalated. On XX/XX/XXXX, I wrote again stating I received no response. I did not receive a response until XX/XX/XXXX, well after my trip abroad had ended, when XXXX wrote me a sloppily written email full of typos and grammatical errors. So it took 13 days to receive a substantive response and that response was barely legible. Additionally, I could not withdraw cash while traveling and USAA showed no sensitivity to the emergency and made little effort to resolve the issue rather than mail me a new card which I still have not received.
Company Response: Company believes the complaint is the result of a misunderstanding
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I lost 4 family members within 15 months all with USAA. I called them when my brother died 3 years ago and followed their instructions. They told me not to fill out any paperwork or do any small estate paperwork because they would mail the check anyway after 3 years from the date my brother passed. Called today and they are deceptive and told me something very different. Now I need to perform the act they advised against 3 years ago. By the way the reason I do not want to do a small estate is I do not know what dept or my brothers finances. USAA advised of this. They want to keep funds and being unfair, deceptive and their business practices are questionable
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 299XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: illegally removed over {$490.00} my from Account held at USAA. Never received full amount. Used my fund for XXXX XXXX ; XXXX and other corporations and Union without my consent; not excluding using my account to establish illegal and criminal financial trust account. to include purchasing vehicles known as classic cars for personal gain over the past 25 years ; moreso since the Creation of USAA in 1996.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 309XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Mortgage Payments Stolen Greetings, I pray all is well. Due to the circumstances surrounding this complaint, I am in DIRE NEED of assistance from your office and/or other offices if deemed necessary. On XXXX I was again informed by my mortgage company ( USAA, XXXX XXXX, XXXX XXXX, and whatever other names they go by these days ) that they have never received the mortgage assistance funds myself and other offices have been tracking and inquired about. They claim they have NOT received such funds and are not aware of such payments. They provided this false information to myself and investigative/government offices. I have advised them on numerous occasions that such payments totaling {$12000.00} was made towards my mortgage on XXXX. Similarly, a {$50000.00} payment was sent to them in error and was to be forwarded to the Bankruptcy Court to satisfy my XXXX XXXX legal requirement and to prevent my case from being dismissed. They refused to forward funds to the court as directed, and have advised several times that they can do as they please, by keeping the money and altering/falsifying financial figures they provide to me and government agencies. They ( the bank, mortgage co, et al ) were aware of my health complications at the time and worked tirelessly to overwhelm me with their unwarranted lawless attacks. They also decided to try and take advantage of this opportunity to exploit, stealing at least {$17000.00}, that not only caused my XXXXXXXX XXXX Bankruptcy case to be dismissed, but their lawlessness has caused various hardships, in addition to continued/escalated foreclosure threats and other attacks. They refuse to satisfy my request for mortgage payment receipts. They refuse to satisfy my request for a complete copy of all my records from their office ( s ), system ( s ), and all other data/information storage systems. They refuse to correct their records to show payments were made. These mortgage payments were made. Governmental and non-governmental offices confirms this fact, yet they still continue to commit criminal/unlawful acts to try to steal my {$500000.00} home, this is in addition to the XXXX they have already stolen. Evidence reveals that they have been seamlessly running this lucrative scheme for quite some time, which is interesting. This organization and many of its members/agents/partners/affiliates continue to commit fraud by not only stealing peoples payment funds, but also by making false claims against their victims/targets in order to unlawfully absorb/acquire their properties and wealth. These unlawful, illegal, treacherous, immoral, unethical acts against protected groups CAN NOT be allowed nor tolerated. I still require from them a receipt of all payments and a complete copy of all records involving myself, my property, my payment history details and all other pertinent notes and files from their offices, systems, etc. Also, their proprietary data contains logs/records of some of their unlawful/illegal practices/operations. My goal is for them to cease and desist all harassment and attacks against me, my property, property occupants, et al. These actions/attacks include but not limited to extortion, blackmail, unlawful/frivolous debt collection practices, fraud, defrauding the government, theft, and threats. Through internal, third party and governmental investigations and inquiries the perpetrators continue to claim that they have never received any assistance funds, however, attached is proof to the contrary. Attached are copies of payments made by governmental and veteran services offices to them ( mortgage company, bank, USAA, XXXX XXXX XXXX XXXX ). PLEASE NOTE : Them/they/their = any and all perpetrators involved. Their lawlessness have negatively affected vital government projects. Their lawlessness have caused myself, team members, prospective tenants and others to be displaced, in addition to causing many other hardships. Their lawlessness have prevented my XXXX XXXX case from being completed/confirmed and have negatively affected my credit profiles and quality of life. Their lawlessness have prevented me from obtaining medicine and medical treatment I require. Their lawlessness have caused severe hardships for myself, occupants, guests, ASPs ( Assistant Service Providers ), VSOs ( Veteran Service Officers ), their own employees who were helpful, and so many others who were helpful and then eventually removed and/or eliminated. Agents have advised that many of the perpetrators are members of various SGs ( Sabotage Groups ), that exploit, blackmail, threaten, and covertly attack their targets. Emails, texts, mail, letters, notes and other evidence reveals the legitimacy of this complaint and any other complaint. On numerous occasions they attempted to destroy all evidence, however, other offices have retained records. They were fraud from day one and their lawlessness void/nullify/breach all contract/agreements and the damage they have caused far exceeds the value of my home many times over. Yet they expect me to extend/prolong our strained relationship, further enrich them and fund their corruption. The absurdity. They have launched many coordinated covert attacks to prevent/block/restrict me from gaining access to credit, loans, financing and other resources. They have framed me, ruined relationships, and destroyed law abiding advocates/supporters. The bankruptcy shows on my credit profile and needs to be removed. Because of their lawlessness I did NOT benefit from the bankruptcy, especially due to it being dismissed/cancelled after they refuse to relinquish funds that were designated for my XXXX XXXX Bankruptcy payment. There is no reason for my life or other peopless lives to be continuously negatively impacted by their lawlessness. Its just issues after issues after more issues, they are out of line, they are out of order, they are out of control. I will NOT fund this circus. Some of their crimes rage from identity theft/bodily harm/emotional and property damage to vandalism/destruction/theft of multiple vehicles, flooding homes, hacking bank accounts and stealing funds, and hacking and taking over email accounts that contain vital/confidential information for government projects. They also buy, sell, trade, and unlawfully access information/records protected by HIPPA and other laws. They are unchecked, immoral, lawless, sick creatures that must be stopped. I have also been harassed over 100 times with them calling my phone and not speaking a word, they wont respond to me, but yet theyll snicker and laughing and then hang up. Many times they will do this several times a day. Their name ( XXXX ) shows on the Caller ID when they call. If or when they provide logs or records, I am certain it will not include anything that will incriminate them. The harassment, theft of mortgages payments, and other unlawful, unauthorized activities they engage in are covertly and strategically devised and carried out. Law abiding parties/agents have advised these incidents and SGs ( Sabotage Groups ) are in connection with the major XXXX data leaks, theft of secret information, patents and other intellectual property. This is in addition to theft, and damage of other items, property and systems. These lawless groups include but not limited to rouge military intelligence agents, rouge law enforcement agents, spies, hackers, and other criminals that have threatened, injured, tortured, eliminated protected groups of innocent people. Members of their interconnected SGs also cause damage to vehicles, homes, and to the lives of so many other innocent people. Many times, shortly after they attack they will call my phone, they wont speak a word but theyll laugh. Then many times theyll cause certain electrical items to go out/malfunction when its needed most, then theyll call/text/email me asking how those items are doing and how Im holding up. And different times when I was mourning a loss their agent ( s ) would call to invite me out to celebrate and party. These lawless creatures also warned that they can see what goes on in the offices and homes of their victims/targets. If this extreme level of fraud, deception and corruption is acceptable, then they can also accept monopoly game money to payoff any balances they desire to be paid. But i will not participate in this madness. Their treacherous and dishonorable acts have voided all arrangement/agreements. Not only did I not get any relief from the XXXX XXXX bankruptcy filing, but they made sure it still damaged my credit and caused undue hardships that couldve been avoided/prevented had they not stolen the funds and committed other unlawful acts to cause further damage. The theft, damage and destruction of my vehicles has prevented me from receiving follow-up treatment for my service-connected XXXX. They also threaten, attack, eliminate doctors, teachers, lawyers, government officials, et al. They also harass and torture the elderly and disabled people and steal their disability money and other assets. The information provided here is based on indisputable facts, and is only a fraction of whats going on. These criminals claim and have shown that they can manipulate, control, access, hack, influence most people, offices and systems. I did not serve my country and provide a service to other countries only to be attacked by my own people in my own land. Unfortunately, due to their unchecked privacy/security breaching/violating methods/technologies they may receive my complaint against them before it makes it to your office. I would not be surprised for it would not be the first time. Many members of these groups have expressed extreme hatred towards the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Many of these interconnected group members conspire against others who do not support/join their attack missions/campaigns. Many members of these groups intercept/delay/steal important communication via USPS and other methods . They also attack to delay/prevent their targets from timely filing for, investigations, inquiries, refunds, legal action and any other necessary actions. Which is why corruption of this magnitude needs to be fully investigated regularly and then fully reinvestigated regularly and/or when necessary. They change accurate address and other account information to inaccurate information with various providers/institutions. This is in addition to holding/freezing/stealing funds. Due to their actions I am a victim and survivor of multiple identity theft attacks. Over the years they have destroyed/stolen mountains of evidence to protect themselves and other criminals. It is also very interesting and has happened on numerous occasions, shortly after my microwave, AC, heating, fridge, lights or other system start to malfunction or goes out completely I get mysterious calls, texts, emails and/or other notifications inquiring about said item ( s ). These notifications typically disappear within seconds. Seconds after saving the contact information on my phone, it quickly vanishes, leaving without a trace. Around that same time I received calls from my mortgage company and others. When I answer the phone they do not speak a word, but you can hear them breathing, laughing and snickering. Sometimes the Caller ID shows USAAXXXX and sometime it doesn't. Sometimes their greeting/intro plays just before the strange silence, breathing and other nonsense. Lawyers and doctors and other advocates have been threatened and/or eliminated. Agents have warned that many of their attacks where launched to help themselves and other criminals steal more intellectual property material of mine and others. They somehow even blocked me from accessing my CFPB online account countless times. Thats very interesting. A Notice of Error was issued to USAAXXXX on XXXX and another NOE issued the following month. Unfortunately, the copies of the NOEs appears to have been removed from the system and emails, so I am unable to attach at this time. However, I am confident that if these documents are needed, a copy can easily be retrieved legally somehow. Records show that others have had the same or similar experiences I have had with USAA/XXXXXXXX, et al. Some of their targets/victims have been silenced, including some of their own employees. PLEASE NOTE : Upon dealing with countless unjustified attacks from USAA, XXXX, Mr.Cooper, their agents, representatives, affiliates, and partners, they have all been put on notice. Notice is as follows : All Rights Reserved. Updated Notice : NOTICE TO PRINCIPAL IS NOTICE TO AGENT & NOTICE TO AGENT IS NOTICE TO PRINCIPAL All Rights Reserved & Exercised Indefinitely. Which also includes/applies to any and all business/commercial and non commercial dealings, all tender/currency/finances/money/exchange/property and the like with regards to myself, my home, occupants, property and all other matters. This is in addition to any rights/protections through/for the XXXX, US, XXXX, FTC, UCC, XXXX, XXXX, XXXXXXXX XXXXXXXX XXXX XXXX as well as all civil, local, city , county, state, federal, tribal, International, and all other rights and protections for military, veterans, disabled, minorities, et al. For any and all perpetrators/violators/conspirators and those who gain and/or expect to gain from their lawlessness, there is a mandatory, irreversible/irrevocable violation fee/charge assessed. A XXXX XXXX dollar fee against each individual and a XXXX XXXX dollar fee against each business/company/et al for each violation. ALL parties who are at least partially involved in committing these attacks/unlawful acts are fully liable and are held fully responsible and accountable. Violation fees are assessed in addition to local, city, state, federal, court, attorneys, legal and other charges/fines/fees. Any and all agreements, contracts, settlements, and the like, and all other arrangements are hereby null and void when made under threat, duress or coercion. PLEASE NOTE : Though the CFPB may prematurely close this complaint and consider the issue resolved, the matter is NOT resolved and is still Open/Pending/Unresolved/Unsettled until all perpetrators have been held accountable and all my request have been satisfied. The bank/mortgage co may also provide a extensive list/timeline of events covering several years to decades, however said list/timeline will NOT include anything of importance with regards to the complaint and primary issues at hand. Then again, they have advised numerous times that they do NOT have to follow any rules, laws, regulations, codes, etc and are free to do as they wish. Resolution Track and recover all funds. Reverse any and all adverse actions, restore what was/is damaged, which includes but not limited to providing for damages and to fully recover and relocate the surviving team members that they caused to be displaced and correct/restore all respective credit profiles. And provide a complete/full/true copy of all records from all associated parties/entities. Also for accessibility purposes and to track the progress of this complaint resolution and related concerns, can your office provide me with contact information on the case manager ( s ) handling my complaint? Point of Contact USAA - a liable party XXXXXXXX XXXX - a liable party XXXX XXXX - a liable party Veterans Administration - may be helpful due to this being a VA home loan. Attachments XXXX Mortgage Payments Confirmation Letter XXXX XXXX Mortgage Payments Confirmation Notice XXXX XXXX Email to USAA Inquiring about XXXX XXXX Email to USAA Inquiring about Loan Mod Correction XXXX Extortion/Blackmail e-mail sent to me. Again, this is just one of many. I would have added or attached more evidence, however, due to time constraints and security concerns of other witnesses/survivors I am unable to provide at this time. More evidence may be provided upon request.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I fell victim to a scam on XX/XX/2022, via phone call. While watching TV, I received a call from a male identifying himself as a USAA agent, claiming that there was a fraudulent transaction attempt with my debit card in a store in Florida. He asked where was my present location, to which I responded Georgia. He asked if there were any authorized users on the account and if they were present, I provided my wife 's name. He said he'd have to place me on a brief hold. He returned and said that he will have to cancel my card and issue a new one, but would need my XXXX pin to reset my card or account, I complied and was placed on a brief hold. He returned and said that a new card was being sent out and asked for me to verify the address and phone number on file and I was placed on a brief hold, again. When he returned, he said that he was going to send me a XXXX pin and to read it back to him. That was done each time he returned. He said that he was going to waive the {$8.00} expedited fee to send the new card. That is when I paused the TV and asked him to repeat what he said. That is when I realized that I was being scammed. I hung up and logged on to my account and saw that there were notices for PIN #, security questions, and address changes. I immediately reset everything and then called USAA XXXX Department to notify them about the scam. The scammers managed to deposit a {$25000.00} International Money Order into my savings account, request a Cashiers 's check for {$5600.00} of my remaining balance of {$6000.00}, and forward {$9900.00} to my checking account. I ask the bank to cancel the cashier 's check, but it was never canceled. USAA had not reached out to me since I notified them. I had no access to either account. On XX/XX/XXXX, XXXX, XXXX & XXXXXXXX XXXX I called to inquire about the status of my account. I received a call later on the XXXX from someone asking about the incident. On XX/XX/XXXX, I called USAA to inquire about the status, after not hearing from USAA again, where I was told that USAA has reserved the right to no longer conduct business with me and holds me accountable for any transactions related to the scam. I mentioned to them that I searched the internet about electronic fraud, and found the Electronic Fund Transfer Act, which stated, even if the scam/fraudulent transactions were due to my negligence The Electronic Fund Transfer Act provides consumers relief from fraudulent electronic transactions if I report the loss within two days of discovery. I reported it minutes after it happened. I was told that it did not apply to this incident. My checking account was garnished of {$3200.00} that had accumulated ( income ), to pay the negative balance in my savings account and then they closed the savings account. I last spoke with an Escalation Agent named XXXX, who was trying to resubmit my case to see if the decision could be overturned, had mentioned that the initial agent that took my call submitted the wrong code, which caused my saving account to have a negative balance. Not sure if it's a first or last name.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Many years ago I set up overdraft protection on my USAA checking account with my savings account protecting. I have never had to use the overdraft protection in the 20+ years until recently. I was a little short on a bill and my HOA was told there was non sufficient funds. When I called USAA to find out why I had non sufficient funds when I had overdraft protection. I was informed that my checking account was only protecting my savings account. Not the way I told them to set it up. Why would I set it up that way when I write checks every month and I only add to my savings account? I know I wouldn't do that. I was charged a returned check fee from my HOA. I have been unable to reach a supervisor from USAA to discuss.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I requested a loan to consolidate debt on XX/XX/XXXX. I submitted all proof of XXXX and rental income that was requested by USAA. Also, some of my current debt was covered by loan protection/ XXXX and that debt shouldnt count against my DTI because it was covered under my loan protection plan I explained this to them. However, USAA has decided to not extend me a loan saying my obligations are too high XX/XX/XXXX. This is the reason I am requesting a loan consolidation to bring my DTI down and to make one payment. I have the income to afford the loan but I feel they are discriminating against me because I am a XXXX veteran.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23220
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, I received a charge of {$75.00} from the notoriously fraudulent company XXXX XXXX XXXX in XXXX. I've never done business with this merchant. I asked my credit card company, USAA XXXX XXXX, to please investigate the issue, but they said the charge was legitimate. USAA couldn't even tell me what goods or services the charge was allegedly for or when or where the charge was allegedly made. They just said contact the merchant. The company is a booting company, and my car has never been booted. You'd think I would remember that!! The credit card company simply accepted the word of this company over mine, even though I've been a member for over 29 years!
Company Response: Company believes complaint is the result of an isolated error
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A