Date Received: 2018-02-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a brokerage account with XXXX and through the USAA process, transferred funds into that account. However, after USAA approved this ; they denied the transfer of funds. However, since then, USAA has questioned several deposits from my old XXXX account into the USAA checking account. These transfers were from my brokerage account. The rep called me today ( XX/XX/XXXX ) and suggested that I made criminal activity into the account from XXXX. This was an individual account that I had for 17 years, duly reported all income from that account to the IRS - yet USAA has for now, more than three weeks and with two employees and one manager implied directly that I was conducting criminal activity in the account by transferring to and from my brokerage account. This has to stop. It has become harassment. I am a retired XXXX XXXX XXXX veteran. I am not a criminal. Yet, after following all of USAA 's processes - they turn the tables and accuse me of being a criminal ... now, three times. I can prove the account with XXXX is legitimate ; provide all Schedule D 's to the IRS. How do we prevent financial institutions from accusing people that deposit small amounts of money ( realizing we are not all wealthy bankers ) into our checking accounts from brokerage accounts.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22201
Submitted Via: Web
Date Sent: 2018-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-06
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I have a vehicle loan with USAA at 10.10 % interest rate. My monthly payment is {$420.00} of which 30 % goes toward interest payments. I was also advised I would need to pay a dept protection fee of {$40.00} per month. When combined, 40 % of my monthly payment does not go toward reducing the balance of my loan, but goes to USAA. This false claim constitute predatory lending practices. I have had other loans with USAA where the predatory lending practices are contrary to their claims of providing great financial products to service members. I served in the military for 28 years, and instead of USAA providing reasonable financial services, they engage in predatory lending practices aimed exclusively at our military service members. USAA could resolve this complaint by ceasing and desisting with these predatory lending practices, stop the false narrative and false advertising of 10.10 % interest rate when the actual rate they receive is 40 %, stop deceiving military members with predatory lending practices and reverse the abusive charges and fees.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23602
Submitted Via: Web
Date Sent: 2018-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have credit inquiries on my credit report from USAA dated XXXX XXXX, XXXX, XX/XX/XXXX and XX/XX/XXXX that I did not authorize.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20735
Submitted Via: Web
Date Sent: 2018-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: Currently my wife and I are in the process of purchasing a new home. We decided to use XXXX XXXX as our lender and XXXX XXXX XXXX as the title and escrow group. On XX/XX/XXXX, I received an email from a representative at XXXX XXXX stating that our mortgage application was completed and we were ready to go to escrow. The email stated that we would be receiving emails from XXXX XXXX with the final cost of for closing and wire instructions. After back and forth communications I decided to wire the funds requested, {$35000.00} ; following the wire instructions provided. The wire was made through my financial institution USAA at XXXX EST. Around XXXX EST that same evening our loan officer contacted my wife about more documents that were needed. After explaining that she did not think that more documents were needed due to the emails that were received through out the day and the funds that had been transferred our loan officer explained that her company had not provided any such request and that we had been scammed. Upon find out this information we contacted our financial institution and asked them to put a stop to the wire or to recall that wire. They explained that the wire department was closed and there was nothing for them to do at that time and that we should call back during regular business hours. We asked them to take a fraud report, which they did. I was also able to contact the local police department and start a police report. My next call was to XXXX XXXX XXXX to see if there was anything that they were able to do on their end. They informed me that there was not and since I was not a customer of their financial institution they wouldn't be able to help further. The next morning, XX/XX/XXXX ; I was able to contact the wire department when then opened and asked to stop the wire. XXXX explained that the wire was complete but that he could submit a non-guaranteed wire recall on the funds, which he did. He stated that it may take up to 5 business days but that was rare. The local police was able to get a search warrant and contacted XXXX XXXX XXXX to freeze the suspects account. After not hearing anything from USAA on XX/XX/XXXX, I called later that afternoon and spoke with a manager XXXX. She explained that the bigger financial institutions usually only take a day because they get so many request, and that as soon as USAA hears back from XXXX XXXX XXXX I would receive a phone call with the outcome. The day past and no response. I called at XXXX EST on XX/XX/XXXX to again speak with the wire department. XXXX informed me that USAA had still not received any response from XXXX XXXX XXXX. I called again at XXXX EST and spoke with XXXX who informed me that XXXX XXXX XXXX had informed them that they had received the recall but was still working the investigation, but again assured me that when they receive a response they would contact me by phone before receiving an email. My wife called at XXXX EST and spoke with individual in the wire department that informed her of the same information that XXXX had informed me an hour prior. At XXXX EST, I received an email from USAA that stated that the Recall Request Had Been Denied and in the explanation section it stated the the beneficiary did not authorize the return of the funds. I immediately called for an explanation, but the wire department was closed for the weekend. At XXXX EST, I received another email from USAA stating that I a document to view. I viewed the document and it stated that their after their review no fraudulent activity was found and that no further action would be taken. Again I called to gather information about the document and the department is closed for the weekend. Also during the time from when we discovered that the two companies that I trusted to handle my information in purchasing a home no one from either XXXX XXXX or XXXX XXXX XXXX has been in contact with me about whether I should be concern about further hacks or to gather the information of what took place. I had to contact them on XX/XX/XXXX to find out if more of my information was at risk. They both pointed the finger at the other company and that nothing happened at their respective ends. As a client of these businesses I would have expected that someone from the company would have reached out to gather information or to inform me that their system was compromised and I should take necessary steps to protect my identity further. We trusted them with vital personal information and it seems as they don't care that one of their institutions were the platform for such a scam.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23464
Submitted Via: Web
Date Sent: 2018-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On the XX/XX/XXXX, I attempted to withdraw {$990.00} at a ATM machine and received a " Decline '' error message. I immediately attempted to use the second ATM machine beside the one that gave the " Declined '' message because I knew I had enough money in my account to cover the requested amount, but received a " Temporary out of order message from the second machine. No money came out of either ATM machines. However, when I checked my account balance, USAA deducted {$1000.00} on each ATM unsuccessful request ( XXXX twice ). I called USAA on the XX/XX/XXXX and informed USAA of their mistake. I told them no money was received and filed an ATM dispute. Since then, I have contacted USAA more than 20 times without resolution. On the XX/XX/XXXX, I received an email from USAA informing me that one of the transaction was reversed and that the amount of {$1000.00} was placed back into my account and that they regard the issue closed. My issue is that there was two deduction of {$1000.00} taken out of my account. The reverse amount does not reflect on my account balance. What USAA did was to give a credit of {$1000.00} pending the conclusion of my dispute. I need my money {$1000.00} x 2 back into my account. Solution : I need both amount of {$1000.00} put back into my account.
Company Response: Company believes complaint is the result of an isolated error
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2018-02-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-01
Issue: Trouble using the card
Subissue: Problem adding money
Consumer Complaint: RE : USAA Savings Bank I entered an automatic payment of {$230.00}, and stipulated the posting date as XXXX XX/XX/XXXX. On XXXX XX/XX/XXXX, the amount was withdrawn from my bank. However, funds were not available on my prepaid XXXX. On XXXX XX/XX/XXXX, I spoke with a USAA CSR, ( 40 minutes, 54 seconds ). I was told that my " payment history '', " credit history '', " source of funds '', and " # of payments '' were factors related to the delay, and that a 10-day hold had been placed on my account. Notification of the " defender hold '' was not received via the app, email, phone, text, or USPS. Of note : ALL of my prior payments were made prior to the due date, I hadn't made any attempt to exceed the prepaid limit of my card, ( {$250.00} ), the account used for the payment had remained consistent, and prior payments were posted upon receipt. I was dissatisfied with this explanation, and XXXX, ( XXXX ), refused to provide his employee id #. He further suggested that the " payment was large, compared to my credit limit ''. A subsequent CSR educated me about the Credit Card Act of 2009 and " money laundering ''. The hold caused significant financial financial distress, in that I was attempting to pay the entire balance due, had no access to the funds in my checking account OR XXXX for 10 days. I had no access to other funds.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-01
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On XX/XX/2017 I made an internet purchase that was mistakenly deducted multiple times from my checking instead of once. This did not come to my attention until I was accumulating NSF fees from USAA when my auto-bills and savings transfers were deducted. I brought this to the attention of USAA and made several calls stating that this was a mistake and the excessive fees are keeping the account in negative balances which in turn is accruing more fees. The representatives refused to remove these fees even though this was not my fault and they have accumulated to a total of {$460.00}, which is absolutely excessive. Today they told me that as a courtesy they would remove two of them, the total is still over {$400.00} dollars. Not only this they have given me poor financial advice in response, one rep I spoke to was condescending and told me that I should apply for a different credit card with a higher limit to handle all of this, I did this and it lowered my credit score. Another representative suggested that I get rid of my acorns savings app because those transfers of small amounts are what triggered a few of the fees, as though it were because of the app and not because of the fact that over {$400.00} is missing from my account. I had no choice but to take out a {$500.00} emergency loan from a family member just to get the account to even so the fees would stop. I asked how they can possibly justify taking {$400.00} from me over a mistake and they just repeated " there's nothing we can do. I make enough money to cover my bills and I send a small amount to savings, USAA has completely taken advantage of me, {$400.00} is greedy and excessive. Also after the way they talked to me and their " suggestions '' about what I should do, I feel discriminated against for my financial status, it's my choice to do what I do for a living even if will not make me rich, it makes me happy and it affords me what I need, it does not afford me to pay USAA 's frivolous fees for nothing.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94583
Submitted Via: Web
Date Sent: 2018-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: During the month of XX/XX/XXXX, I submitted a request for a XXXX adjustment of my credit reports. The Adjustment was denied. My adjustment was based on the fact of my wife passing away on XX/XX/XXXX. The late payment was reported along this time frame as well. The missed payment was an inadvertent error on my part due to the dilemma I was in at the time. The payment was made current immediately and the account has been paid in full prior to terms of the agreement. I honestly feel my request was reasonable and I also feel that this creditor is being unreasonable in this instance based on the circumstances aforementioned.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29611
Submitted Via: Web
Date Sent: 2018-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-31
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Back in 2014 I was looking to buy a new car and I was preapproved for two loans one through XXXX XXXX XXXX XXXX and one through USAA. I was referred to XXXX XXXX XXXX in XXXX DE but they Told me that they did not carry the type of car that I was looking for but they could take me to the Auto Dealer Auction with them and I should be able to find the vehicle that I was looking for. I agreed But they said I would need to give them proof that I had the funds before they would bid on a vehicle For me. To support that I had the funds I gave XXXX XXXX XXXX both of my pre-approvals. We went To the auction a few times and then we finally found a car. To make a long story short I decided to forgo the loan and I bank wired the funds for the vehicle. After I paid for the car XXXX XXXX still processed both auto loans without my consent. I notified the XXXX DE police and they were tried and convicted of fraud, theft, identity theft and forgery ( Case number XXXX ).
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2018-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I made my payments on time with the company in question every month. I used their automated website to make the payments. However, one month that i made the payment and they showed it as paid i received notice 30 days later that my payment was late. This was by no fault of my own as their website has said they received the payment.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80130
Submitted Via: Web
Date Sent: 2018-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A