Date Received: 2023-09-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was making an airline purchase for a one way ticket for my wife and 18 month old and placed the ticket on hold, but instead my account was charged the full amount the next day for XXXX and XXXX from XXXX XXXX. I did not realized this until later on when my wife placed an order through XXXX for same date and time that my account was charged twice for same flight, date and time. I have tried since XX/XX/XXXX get in contact with the airline and nobody pick up the phone.I disputed these transactions with my bank.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 55904
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/XXXX I attempted to login to my account an e-mail was never sent to verify me. I called and USAA told me to drive to XXXX ( several states away ). So they could verify who I am as they sent e-mails that never arrived to verify who I am. I somehow got verified and was sent a token but that token requires a cell phone to work which I do not own. I can not get into my account, I can not report that my account has been compromised and customers are not allowed to report the theft or compromise of their accounts without being verified. I made a request to close my accounts and that request was denied because they claim they can not verify who I am. I made a request to block my credit card or cancel my card and that also can not be done because they can not verify who I am. I finally made a request to removed/cancel my membership with USAA and they can not do that either.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89123
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I did not receive a letter stating the checking and savings accounts would be closed due to inactivity. I did receive over 300 letters in 2 business dates stating the account was closed. I called to inquire how to receive the money in the accounts. Was told to visit www.unclaimed.org and to simply enter my name and mailing address, and that the funds would be mailed to me. When I followed the instructions to the website, a search showed zero results, which would not allow me to file a claim for my funds. I am seeking assistance with getting my money to me that was from the accounts closed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NE
Zip: 693XX
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX all assets approximately {$8000.00} were frozen leaving me no way to pay for gas or food
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OK
Zip: 73044
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: While working with XXXX insurance to update my direct deposit account for XXXX reimbursement on XX/XX/XXXX, they mistakenly sent the reimbursement of XXXX $ in my name to the wrong USAA bank account. XXXX contacted USAA bank multiple times to reclaim the funds but USAA never replied to them. I contacted USAA multiple times, to complain about them allowing the transfer in my name to another 's account. I provided all documentation from XXXX, and USAA said they would do a ACH check. The next day they replied and said there was no problem with the transfer. I contacted XXXX and they again attempted to have their bank, XXXX XXXX USAA for the return of funds but USAA never replied to them. As of now I believe I've exhausted all options I have to receive my money, and I'm still wondering how USAA would allow a transfer into an account when my name was listed as the beneficiary.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a fraudulent job offer that resulted in checks being sent to me and asked complete wire transfers. Now the bank saying that the wire transfers cant be recalled and I owe the money back.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: on XX/XX/XXXX I was scammed through my University email from a person impersonating a professor offering me a research job for XXXX weekly. Copy of email next. Interdisciplinary Research Project Inbox Research Professor XXXX XXXX XXXX Sat, XX/XX/XXXX, XXXX ( 11 days ago ) to me Hello XXXX XXXX, This is an invitation to work in an interdisciplinary research project collecting data online and earn {$300.00} weekly. This is an adaptable job that requires little to no prior experience. Provide the information below to indicate interest and you'll receive a follow up email detailing work schedule. Full Name : Cell # : Alternate email : Regards XXXX XXXX XXXX Professor of XXXX XXXX XXXX XXXX XXXX After research was done, they sent me check for XXXX. XXXX for my pay and XXXX to deposit withdraw and load on barcoded money cards through XXXX. This was for XXXX to process the data collected and generated reports for the data.I did not know this was a scam until my bank of XXXX contacted me saying my account was closed due to fraud. II did this 5 times totaled XXXX. My bank claims a zero liability for fraud on checking and debit card and atm transactions but are still holding my funds deposited XX/XX/XXXX from my VA XXXX and education benefits for school. The university sent out a campus and online campus wide email warning that scammers taking advantage of student body which happened two hours after me reporting to them. I need help with my bank PLEASE.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I explained to USAA that my identity was stolen and there were many unauthorized charges on my account. Someone reported my account as fraud and they took two VA disability checks. I was told my account was closed due to fraudulent activity and that I would receive an ending statement in XXXX. In XXXX, my check was deposited on a closed account and USAA has taken that check and im still unaware as to why since the account was closed. They continue to send electronic messages that I'm not able to open because I'm not a member.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92324
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Lost or stolen money order
Subissue:
Consumer Complaint: USAA is my financial institution that I used for a third-party loan to XXXX. Check was sent by USAA with incorrect information or account on the check. I requested a dealer funding request from USAA but the document sent by USAA was not a dealer funding request. It is attached. After submitting the required Vehicle Purchase Agreement to USAA instead of providing me with a dealer funding request the representative took the information from the Vehicle Purchase Agreement and processed a check with incorrect details. I have contacted XXXX XXXX as well and provided them with a copy of the front and back of the check and they confirmed it is in the XXXX XXXX auto loan account, but they need USAA to work with them to get the funds returned. USAA will not reach out to XXXX XXXX and continues to blame myself for giving incorrect information. USAA did not follow their own processes when creating the loan and issuing the check and refuses to assist.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: USAA allowed XXXX XXXX XXXX to take money intended for me as explained herein. As detailed by the CPA, CFE ( certified fraud investigator ) in an affidavit attached, this is absolutely FRAUD ; USAA has chosen to be complicit in enabling XXXX to commit this crime completely unscathed. He and I owned the home at XXXX XXXX XXXX XXXX XXXX XXXX together at the time of its inexplicable destruction in XX/XX/XXXX and until XX/XX/XXXX. ( Inexplicable because it never had a criminal investigation though USAA allowed the dishonest report in its file stating that a 'police report was done ' or words to that effect ; USAA is aware that a report was never done ). Please note that my former name was XXXX XXXX XXXX ( dob XXXX ). Within minutes of the fire, XXXX began taking monies on my behalf and USAA allowed them to do so, repeatedly. They would not report this to facilitate a criminal investigation, though clearly, I was a LEGAL OWNER of the property at the time of its destruction and clearly the payments were intended to go to XXXX AND ME as shown below : On page XX/XX/XXXX, conversation # XXXX on Sunday, XX/XX/XXXX, at XXXX XXXX ( less than one hour after the uninvestigated fire ), XXXX XXXX stated his USAA CLASSIC CHECKING account that ends in XXXX, belonging to him ( and not me ) XXXX as the receiving account for the EFTs. Conversation # XXXX on page XX/XX/XXXX shows XXXX payment to XXXX XXXX XXXX XXXX AND XXXX XXXX XXXX FOR {$5000.00}. Conversation # XXXX on page XX/XX/XXXX shows XXXX payment to XXXX XXXX XXXX XXXX AND XXXX XXXX XXXX for {$10000.00}. Conversation # XXXX on page XX/XX/XXXX shows XXXX payment to XXXX XXXX XXXX XXXX AND XXXX XXXX XXXX for {$120000.00}. Collectively, this represents {$130000.00} in electronic funds THEFT that was addressed to and intended for me. There is also evidence that XXXX received the check for {$360000.00} also intended for the two of us, which he attempted to cash on my behalf. I only became aware of this via the results of this family court subpoena.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31021
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A