Date Received: 2021-03-22
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Closing process was horrendous and so unprofessional.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: TX
Zip: 76131
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: The Company Continues To Report Inaccurate Reports To My Credit Report Even After Reaching Out To The Creditors And Letting Them Know About Me Being A Victim Of Identity theft! My Sibling, Deceased Father, & Another XXXX XXXX Had Stolen & Was Using My Credentials And Is Reported And Disputed This Matter And Accounts And Etc With Usaa Several Times as well as XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30088
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Rental and Property Insurance Policy does not appear to be closed. Requested closure due to relocation. No notification/documentation to support. Called for verification they were closed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XX/XX/XXXX USAA Federal Savings bank changed the address on a credit card with out our knowledge or verification. They admit they have no proof they contacted us regarding the address change. Upon use of the card in late XX/XX/XXXX, the statements went to wrong address so the card payment went overdue and eventually charged off. After realizing what happened we paid the charges plus penalties and interest and requested USAA remove the account from the credit report. They refused.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: ID
Zip: 83713
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: USAA XXXX XXXX Account for Auto Policy discontinued early XXXX Explained no vehicle. Spoke with representative and stated they would close policy and received refund from policy. Stated he would retract autopay. Received notification my auto/property insurance bill is ready XXXX XX/XX/2021. Identity theft/fraud on this account. Requested closure.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Spoke with Fraud Dept. Requested closure for last time XXXX XX/XX/2021 Directed to call this day contacted XXXX More fraud/suspicious charges on this account
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Opened a checking and savings accounts on XX/XX/2021 Have not received atm/debit card. Used the chat service .. told need to order, but ordering was not available on line to me. Told to call customer service. Associate was unable to order an card. Transferred me to account security. Who says account is under review? but had no reason for the review and no other information. USAA does not have local branches I have no way to get cash with out an card and they did not even notify me and will not provide any farther assistance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Fraud at USAA FEDERAL SAVINGS BANK EX-Spouse collected stimulus of {$1400.00} XXXX XXXX XXXX I have stated numerous claims to this institution regarding Identity Theft and Fraud with personal information. The claims go unresolved.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I started a savings account needed to make a transfer from my father 's account to my account upon his death and made a deposit of {$100.00}. The transfer from my fathers account proved problematic due to terms of his will so I wanted my funds back. Multiple attempts to get my funds have been ignored entirely. Other people with similar experiences as USAA have said that USAA sold a portion of their business to XXXX XXXX and many accounts were stolen, lost or not transferred in a seamless manner to the account holder and legal action was needed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: USAA FEDERAL SAVINGS BANK XXXX XXXX XXXX Amount XXXX HOLD ON ALIMONY/CHILD SUPPORT CHECK LONGER THAN FIVE DAYS. Confirmation XXXX XXXX XXXX Bill Pay XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A