Date Received: 2022-01-04
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I purchased the Vehicle a XXXX XXXX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX XXXX for the amount of {$36000.00} and {$420.00} for the title work. Ever since I purchased I left all the pertaining information and paperwork in their hand to finalized the transaction and get my tittle for the vehicle. To this date XX/XX/XXXX I have not receive any kind of information from the dealership about the tittle being issued at all. I have contacted the seller and the tittle work person and so far no response in the whereabouts of my tittle. But they got the money back in XX/XX/XXXX. I want either all my money back plus the interest that I had paid so far to the USAA bank and the fees I pay them to do the tittle services which they failed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Some time in XXXX of XXXX I received mail at an old address ( my parent 's address ) with a debit card from USAA. The card has my old name ( last name changed after getting married ). My name is very unusual and it is extremely unlikely that someone would accidentally open an account in my name, especially since it went to my parent 's address where I used to live. Early in XXXX of XXXX my parents received another letter from USAA saying the account address was being changed. We tried twice to contact USAA but end up being disconnected after waiting on hold for long periods of time bouncing between people who didn't know what to do. I am not eligible for any form of USAA account at all so it is even stranger to see one opened fraudulently in my name.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 240XX
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, my wife deposied a check for {$30.00} via USAA 's mobile app. The application accpeted the picture and deposied the check into our checking account. On XXXX XXXX, XXXX USAA took the {$30.00} back in the form of a " Return Deposit Item. '' Then on XXXX XXXX, XXXX the chearged us {$5.00} for the " Return Item Fee. '' On XX/XX/XXXX I called USAA and spoke to numberous people about this situation and eventually one of the people refunded the {$5.00} fee. I called back on XX/XX/XXXX and spoke to a " manager '' from USAA and she was able to find and acknoweldge that nothing was wrong with submitted picture of the check we sent in. Therefore, we did everything correctly and I asked for USAA to get us our money back. After many phone calls and escalations to some bogus " Executive Resolution Team '' we are still without our money. The manager I spoke with said the money would be sent to our account in a few days. I waited a few days and never got the deposit so I called back. This time, whoever answered the call said it takes up to 10 business days to receive the money. Ok, so we waited again. Today, XX/XX/XXXX, we still have not receieved the funds and called back. This time, they told me to mail in the check. I have told every single representitive that this whole issue and the reason I have been calling for weeks is because after we got the sucessful deposit message from the USAA Mobile App and after the funds were in the account we destoryed the check. We have no way of identifying who sent it and/or how to go about getting them to re-issue the check. This is USAA 's fault from beginning to the end. They have the full and proper image of the check within their system. THEY should do the necessary legwork and hunt down the information they need to return the funds they stole from me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: During travel our USAA XXXX credit card was stolen and was reported once noticed and determined charges were made that we not made by us. Once reported, USAA placed a credit on the account for the charges and not additional information contact regarding this fraud occurred. In XXXX of XXXX, the six charges were then charged back on our statement. We then immediately called re-reported these as fraud and asked why these were charged backed- no reason was given. On one call several days later they were calming that we said the charges were valid which was not correct. What we believe happened is several days after the card in question was reported, closed and the credit issued, USAA block charges on another one of our cards on the account and we called in to have that card reactivated ( a different card than one that was reported ) - We sent a letter on XX/XX/XXXX ( confirmed by USAA that they rec 'd on XXXX ) review these details. We called back on XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, and XXXX and in all cases spending long periods of time and speaking to multiple people who said they would research, and we would get a resolution in XXXX calendar days. To this date we have not received and call or any correspondence including any response to our letter sent in XXXX XX/XX/XXXX XXXX XXXX XXXX$9.00} XX/XX/XXXX XXXX XXXX {$120.00} XX/XX/XXXX XXXXXXXX XXXX {$49.00} XX/XX/XXXX XXXX XXXX {$430.00} XX/XX/XXXXXXXX XXXX XXXX {$15.00} XX/XX/XXXX XXXX XXXX {$130.00}
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 20121
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: USAA has inaccurate timeframes displayed when attempting to pay a bill. If you try to use the timeframe displayed an error is received on the following screen that states, " This group of payments could not be scheduled due to error ( s ) shown below. To correct the error ( s ) return to the Pay Bills page.Payments with Errors. '' Then it displays, " NOTICE : Payments to this biller need to be sent by check, which requires more time. Please submit a new payment and choose an arrival date that is on or after XX/XX/2022. ( XXXX ) '' I have reported this issue to USAA Customer Service, USAA Chat, XXXX XXXX and XXXX in the Office of the President, Technical Support, and @ USAA_Help on XXXX. USAA has provided no meaningful response and/or action. I have not had a single bill payment arrive to a biller on time since using this account. Please hold USAA accountable for perpetuating this fraud and unnecessary expense due to late arrival of payments on customers. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 43221
Submitted Via: Web
Date Sent: 2022-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This complaint goes along with a prior complaint - XXXX. USAA still refuses to make me whole for all of their banking errors. I was charged {$250.00} after they froze my account, they admitted this was their error, but they refuse to refund me after I uploaded all the documents. To date, they have only refunded me {$82.00}.
Company Response: Company believes complaint is the result of an isolated error
State: VA
Zip: 22202
Submitted Via: Web
Date Sent: 2022-01-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX XXXX, 2021 Dear Sirs : During a telephone call on XX/XX/2021 from an individual stating that he represented XXXX, I gave out my XXXX XXXX drivers license info. The individual claimed that he was investigating possible fraudulent upcoming charges on my XXXX account for an XXXX product. After giving a scan of my XXXX drivers license, I finally became very suspicious of the caller and ended the call. No phone number appeared in recent calls on my XXXX. The " XXXX '' individual claimed that there were attempts to use my XXXX account in XXXX XXXX XXXX XXXX. The amount was a pending XXXX product for {$1200.00}. My wife and I will be moving to XXXX is about one week. I am not sure that issuing a new XXXX drivers license makes sense. My current XXXX XXXXXXXX drivers license number is : XXXX XXXX. Please retain this information for any fraudulent use of my XXXX drivers license. I have contacted the Washington State Dept. of Licensing, my bank -- USAA and changed my XXXX password. When I place an order on XXXX I charge the purchase to my USAA checking account or my USAA debit card. I don't believe that I gave out additional information. However, the individual may have had software that I believe allowed him to see my home screen on my XXXX. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX ( XXXX ) XXXX
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: WA
Zip: 985XX
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: To Whom It May Concern : This letter is a formal complaint that you are reporting inaccurate and incomplete credit information. While checking my most recent credit report, I noticed credit inquiries that I did not authorize. I am distressed that you have included the below information on my credit profile and have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. According to the FRCA, unauthorized inquiries should be removed immediately.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MS
Zip: 392XX
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XXXX we called USAA to report fraud on the account. After multiple days of waiting 3 or more hours for someone to help us, we get a denial letter stating that we were liable for these charges. This is after calling the police, filing fraud charges and telling USAA that the police were waiting for them to contact for an investigation. USAA would not let us talk to the fraud department, and they did not call the local police department to follow up, how did they do a through investigation? This company is a liar and I will make it my mission to deter all my fellow Vets for using this horrible company. They care NOTHING for Veterans
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2021-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-31
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: The previous complaint was not a duplicate it is the ongoing underline actions that they have been lying about if anybody 's fraudulent it's USAA .THEY TOLD CFPB they CAF CLOSE MY THREE ACCOUNTS XX/XX/XXXX THEY HAVEN'T CLOSED ANYTHING IN OUTSTANDING DISPUTE SINCE XX/XX/2021 HAS NOT BEEN SOLVED FOR {$450.00} THEY CLAIM THAT ACCOUNT IS FRAUDULENT BUT THEY HAVE NEVER STATED THEY XXXX ANYBODY BUT THEIR SELF INTERNAL NOTES I FOUND OUT SOMEONE CALLED HERE SAYING THAT THESE ACCOUNTS WAS NOT AUTHORIZE WHICH WAS A BALL FACE LIE THEY NEVER COULD GET BACK IN TOUCH WITH THE PERSON WHO CLAIMED THIS NO EVIDENCE NO NOTHING AFTER ACCOUNT BEEN OPEN FOR FOR FIVE YEARS THEY DECIDED TO COME TO THAT CONCLUSION FROM A PHONE CALL REALLY KNOW THEY IS OUT OF COMPLIANCE THEY KNOW THAT THEY ACTED ON SOMETHING THAT WAS NOT REAL AND THE PERSON WHO DONE IT IS IN A FRAUDULENT PARTNER WHO KEEPS LEAVING THIS COMPLAINT AND ACCOUNT AGAIN BECAUSE SHE DON'T WANT TO GET IN TROUBLE BUT SHE GOT HER WHOLE BANK ENTITY IN TROUBLE DUE TO THE FACT THAT AFFECTED MY LIVELIHOOD WATER OUT PG NOT BUSY ENOUGH AND RESULTING INTO A TENT NOT BEING ABLE TO PAY MY BILLS I'M TOTALLY STRESSED OUT I BELIEVE THIS IS DUE TO XXXX XXXX AND DISCRIMINATION OF XXXX AND XXXX AND I'M XXXX BOTTOM LINE I NEED MY MONEY ASAP XXXX FAX INSTANTLY AND I WILL BE SEEKING LEGAL REPRESENTATION AT THIS I contacted the department of justice as well again this is not a duplicate
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94605
Submitted Via: Web
Date Sent: 2021-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A