Date Received: 2022-03-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: USAA is reporting 4 charge-off accounts that's been charged off since 2016 with inaccurate dates as well as missed payments days as well. Also, USAA have violated 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION 1 ) PROHIBITION ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Duty : a moral or legal obligation ; a responsibility Accurate : correct in all details ; exact. PROHIBITION : a law or regulation forbidding something As stated by the IRS, Even if you didn't receive a Form XXXX, you must report canceled debt as gross income on your tax return. The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes reporting the 4 accounts USAA is reporting as charge-off accounts being inaccurate! By Definition, The IRS Clearly says a Cancelled or Charge off is Income. The reporting of this account as a debt is in accurate. 15 USC 1681 s-2 Says USAA, are a furnisher of information to a consumer reporting agency. Per this regulation I stated, USAA by law is prohibited to furnish inaccurate information. USAA is not doing nothing about it and it is effecting me and my family. I have attached my XXXX report and highlighted the USAA charge-off accounts that are in question to show them being inaccurate as well as payment history for the accounts.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32583
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX, which was a Sunday, I received a letter in my inbox on my app with my bank USAA. It stated they were happy to have done business with me but now they were closing all my accounts. This included 2 checking accounts, 2 savings accounts, and a youth checking account. I have banked with them for almost 10 years and never had any kinds of issues whatsoever. I am a travel nurse and was in XXXX on an assignment, staying in a hotel, when they closed my accounts preventing me from accessing any of my money nor use my debit card. My checking accounts had over {$4000.00} in them at this time and I couldnt even buy something to drink. I contacted USAA the following day, Monday, spoke with XXXX with the event resolution team and he went thru my accounts line by line and couldnt see anything to indicate why this happened except the same letter I had received in my inbox. He put in to have it investigated, informed me it would take 5 business days and he was expediting it. I never heard back from USAA. So 7 days later I call USAA and I get told that the representative couldnt verify me by sending me a code because its not giving him that option, so nobody could help me whatsoever nor could I even talk to someone else. 7 days later I call back to USAA again inquiring about the investigation that XXXX had submitted for me and informed her that I needed the money out of my bank at this point. Im then told I can have my money in 60 days when they close out my account. Also they returned any payment I had made over that weekend when they first closed my account, even though I had money in my accounts I was then charged the insufficient funds charge for each return. Thankfully it was only a truck payment and a credit card payment. They did inform me on that initial letter that they would be returning anything that came in to be paid but if a deposits made then they will accept it. However, even though they accept it I still wouldnt have access to it because they are closing my accounts. It was total XXXX being halfway across the US from my home but I also still had my hotel room to pay for and my airline ticket back home. I literally went 2 entire days without eating because I had no access to my money. I ended up having to borrow money from my 401k just to leave XXXX and get back home since all of my savings and my payroll deposit from my employer that was only made 2 days prior to them doing this along with all of my other money I had saved and that was to be used for bills but now all of a sudden I have no access to it. Its been 2 weeks and my account still has around {$3800.00} ( the NSF charges are what they are taking from my account now ). When I spoke to USAA today I was informed there wasnt anything they could do because it was related to fraud. The fraud was from my card getting hacked and USAA is the one who caught it and notified me of the activity and it was fraud but it had nothing to do with anything I had done whatsoever. There is no reason that the bank will not give me my money out of my accounts especially for 60 days. This has been the biggest nightmare of my life and Im having to deal with this while working directly on the frontlines as a nurse taking care of covid patients knowing what all Im risking to do it to help someone else. And here I am getting done so incredibly awful by USAA to the point I was actually starving. I just want my money from my accounts at this point and I want it all now.
Company Response:
State: CO
Zip: 80922
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Companies have already reported to IRS that Taxpayer received a gain from previous debt written off. The companies such as USAA # XXXX {$10000.00} XXXX XXXX XXXX # XXXX {$17000.00} XXXX # XXXX {$1800.00} have been reporting unpaid balance since XXXX after Consumer notified each Company by letter of Insolvency and XXXX XXXX XXXX would be handling all payments based on Consumer hiring XXXX to handle all debts directly with Creditors. Customer sent letters several times to each of these Creditors explaining the circumstances and that there's no longer any valid contract and the debt amounts are not correct and some turned over to Third Party Debt Collection Agency ; even after Consumer notified each Creditor that due to enrollment into Debt Collection Program ; each decided to keep on reporting negative information and showing an unpaid balance ; even after writing the debt off and reporting it as a gain for the Consumer on his 1040! These Creditors were written in XXXX along with sending each Credit Bureau a letter explaining that the debts were not mine and were no longer owed, balances incorrect, sold to Third Parties Debt Collectors ; contract not valid or with current signature and date! The continued reporting of these so called debts must be deleted from all my Credit Reports due to the fact each Creditor wrote the debt off! Also it has been over 4 years since each Creditor was notified to remove and delete the negative statements and unpaid amounts! Since Customer did notify them in XX/XX/XXXX of being enrolled with XXXX XXXX XXXX why are these Creditors still allowed to report negative information when Creditor provided reasonable documentation and payment plan from XXXX back in XXXX? These Creditors must remove and delete all information regarding unpaid balance because Consumer does not owe any balance nor is making any monthly payments! Please delete these accounts because they serve no purpose but reporting negative information which is not accurate! This information regarding a list of liabilities was on application for refinance of mortgage XX/XX/XXXX with XXXX XXXX I've already sent documents in the past regarding same subject matter with negative results because the Creditors are still being allowed to report inaccurate information which must be deleted entirely from all my Credit Reports!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32536
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I can not access mine and my husbands money in USAA Federal Savings Bank. I have had durable power of attorney since XX/XX//2020. I have faxed every document they have requested to prove who I am, who my husband is, Every time they ask for a new document or take a note they place another 3 day hold on my account. As soon as I am done waiting on the first 3 day period they put another 3 day period. They dont allow you to speak to their fraud department. Not even can the representatives speak to them when needed. They are not allowing me to access our money and my home is going into foreclosure because I can not access my money to pay my mortgage.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: CA
Zip: 92308
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I had a charged off credit card balance with USAA and I obtained a settlement offer. I mailed them the check for the settlement offer and the check was cashed on XX/XX/21. But, USAA is still showing on my credit report that I owe then {$710.00}. I specifically informed USAA that I accepted the settlement offer and met all requirements of the settlement and they cashed my check.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: After being approved for a car loan of about {$19000.00}, we purchased a car. We owned it for more than a month before the bank called and said our loan had simply been cancelled. They claimed the funding account didn't exist. However, the bank giving us the loan is also the one I bank with- they have access to the account that would be funding the loan. During our application, we had picked the account from a dropdown menu that only listed my two accounts, checking and savings. It was not possible to have added another account. It appears as though a problem on the bank 's side led to the wrong account being listed, as there was no way for me to list the non-existent account. The representative who explained the situation was polite, and she was totally flabbergasted as well as to how an account that wasn't mine was selected. I was put on hold to speak to their executive resolution team, and after 15 minutes of waiting, I was hung up on.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: 97229
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: To whom this may concern, I am writing today to inform you of unfair and and negative impacts/ actions USAA has caused on my credit report. I was informed by several agents within USAA on multiple calls I was a client affected by a systematic error that cause thousand of their customs to receive a false 30 day late on the credit. I was also advised USAA is aware of the error and the were working to resolve my complaint. After several conversations with USAA representative advising the corrections were being addressed. I later was contacted by Executive Office who advised I was 2 dollar short on the auto loan. I believe USAA is using this as a way to attempt to escape responsibility for the financial impact they have caused on thousand of customers including myself.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IA
Zip: 50317
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In XX/XX/XXXX I was rear-ended and my vehicle was damaged beyond repair. The responsible party was insured by USAA. USAA forced me drive a totaled vehicle around for over a month before finally agreeing to a rental and deeming my XXXX XXXX Colorado a total loss. My loan was satisfied and I was issued a check only after I surrendered the title. USAA was provided a lien release by XXXX XXXX. The harassment began with an email stating that I needed to surrender the title or face penalties. They were never given permission to contact me on my work email to collect a debt. I never owed them money. The second harassing notice dated XX/XX/XXXX states that if they don't receive a notarized lien release, I will be responsible for accrued interest and storage fees to XXXX XXXX XXXX and USAA. I contacted XXXX XXXX, they confirmed the loan was satisfied and that USAA was issued the lien release in XXXX and that they will receive another copy within XXXX business days. I provided XXXX with the contact information on the letter. The call reference number is XXXX. I then contacted XXXX XXXX at XXXX ( XXXX Title Procurement ) to advise that they should have a second copy of the release within 7/10 business days and offered the reference number and contact information ( this information was declined ). I inquired about the accrued interest and storage fees threatened in the letter and she stated there are none but that if they don't have the lien in 7-10 days that I will get another letter. The letter will be a final notice. I asked for a balance for accrued interest and storage fees as the letter does not list a balance due. It also does not state it is an attempt to collect a debt but the threat of monetary damages if I don't produce a lien release. I am not the lienholder therefore making it impossible for me to issue said release. The offer of no fees in exchange for the letter is a blatant Quid Pro Quo situation. I again asked why I am responsible for the accrued interest and storage fees as I released the vehicle and original title in XX/XX/XXXX. She stated that there were no storage fees as the loan was satisfied and the vehicle and the title were surrendered. I then inquired again about the threat of accrued interest and storage fees threatened in the letter. I feel they are being deceitful in their threat because the representative concurred there is no interest of storage fees incurred and the note was paid in full and the title surrendered. So how can USAA and their affiliate, XXXX XXXX XXXX imply and threaten non-existent fees in order to attempt to intimidate me for something I am not responsible for, can not under any circumstance produce, and admittedly by their own representative do not exist. I inquired again if they intended to pursue me for storage fees, how much and how did they arrive at the amount? She again stated that there are no storage fees or interest accrued. I again stated the written notice, sent certified mail # XXXX implies accruing interest and impending storage cost. She confirmed no balance, I questioned the legality of the letter and she concurred it is misleading to intimidate and threaten when in fact, there is no balance due. Not to mention the letter is also addressed to my daughter who was not a party to the loan, the settlement or title. She was simply listed as XXXX on the title.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 657XX
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello my name is XXXX XXXX from XXXX and I sold a cell phone to a woman named XXXX XXXX, I sent her the phone in the mail and received an email from usaa bank that I need to receive a money transfer for XXXX XXXX, after receiving the phone the bank contacted me again and wanted me to transfer another XXXX XXXX The taxes the customer paid and then they will refund me XXXX XXXX, then I paid the money, then the bank contacted me again and said that now the account has risen to XXXX shekels and I need to transfer another XXXX XXXX to the customer and then they will transfer XXXX to my account, and meanwhile the client promises me The money and nothing happens and the bank also asked that I only transfer XXXX XXXX and the transfer will take place, after I transferred the XXXX XXXX, I get a message from the bank that I won a bonus and they want to compensate me another XXXX XXXX, and now they ask me another XXXX XXXX to transfer I will receive XXXX XXXX, I wrote to them that I am no longer interested in anything and want my money that I deserve it is everything, I have all the conversations with them and the client and all the screenshots including everything, please help me please they cheated me endlessly.
Company Response: Company can't verify or dispute the facts in the complaint
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: USAA Bank contacted me to let me know that they " accidentally '' reported my ( on time/current ) car loan as 60 days pays due. I've worked hard to achieve and maintain a 800+ credit score and am stunned that something like this would happen. USAA stated they will provide an update to the credit bureaus but that it can take 60 days for it to reflect. This could severely impact my ability to get a loan if needed OR cause me to a pay a higher rate of interest than I would otherwise qualify for. USAA should be held accountable for this mistake.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: AZ
Zip: 85326
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A