Date Received: 2020-04-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Us bank is reporting to credit bureaus that my account is 30 day past due for the month of XX/XX/XXXX. I requested this company to investigate this matter multiple times but failure to do so. My account was never 30 days past due. My payment was late but never 30 days past due. My due date was on XX/XX/XXXX. A payment made was XX/XX/XXXX. Posted on XXXX. That is not 30 days past due. 30 days past due would be XX/XX/XXXX. This creditor is falsifying information on my report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44203
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: When : XX/XX/2020 How : emailed, called Elan numerous times. Also contacted Fidelity numerous times. Who : Elan Financial Services What : Consumer Privacy issue, Elan Financial Services incorrectly determines recurring charge merchants without consumer permission, does not allow consumers themselves to update this list, and Elan itself can not update/correct this list, either. Please see my email to Elan below. -- Hi, I have a Fidelity credit card via Elan. Recently I find out that your company software or system automatically identify certain merchants as recurring, i.e. they can incur recurring charges. This is completely false, and without my permission. Most of these merchants do not have intention to impose recurring charges, either. This is purely your software or system making the wrong choice without our consents. This is illegal as it does not have my permission. The issue is getting worse in which, I just found out, no one can update this recurring charge/merchant list, as I found out while on the phone with Elan customer service now. I am informed right now that they can not update this list, either. I urgently request you either allow me to update this list, or remove this feature completely from your system. Should this not be done within 30 days, I will have to file formal consumer complaint to appropriate bureau and agency as this feature violates my privacy, allows merchants to impose recurring charges to my credit card without my permission. Regards,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75205
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XX/XX/2018 my credit report was pulled without my consent as an attempt to open an account under US Bank. An account was not successfully established to my knowledge but this hard inquiry reflects on my credit profile and after contacting US Bank on more than one occasion they could not assist with resolving this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85345
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-19
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: So on XXXX2020 I got a deposit from state of Ohio unemployment on my US bank reliacard. I had been usuing the card for months now, I cant make a purchase, it keeps declining. I cant get money from an ATM either, it says card deactivated. I tried calling the number on the back of the card 10 plus times waiting on hold for more than an hour then it hangs up on me. So i think i need a new card or something. But Cant get through to customer service.called the banks and they said they cant help to call the number on card and i explained I tried all week and cant get through. i need the funds to use for my family please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44052
Submitted Via: Web
Date Sent: 2020-04-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-19
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have a Us bank reliacard for my child support and I received a payment from child support and paid my rent that was XXXX and I had got XXXX out of the ATM on XX/XX/2020 and right after that they locked my card. So when I call to try to correct the issue I get no response I just get put on hold for like 2 hrs then I get hung up on and this will happen 2 or 3 times a day can somebody please help me fix this issue
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72015
Submitted Via: Web
Date Sent: 2020-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: It appears our property taxes have not been paid in full for our home by our mortgage company, US Bank. The property taxes are required to be paid through our escrow account. When we received a first notice about this in XXXX, I immediately emailed my loan officer and the servicer he works with. They said they would take care of it immediately. I emailed again on XX/XX/XXXX to follow up and never heard back. Today, in XXXX, we received a letter from our city collections office noting that there is an outstanding balance on our property and that it has accrued interest and will continue to accrue interest daily. ( We have made all mortgage/escrow payments on time. )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 03301
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-18
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: On XX/XX/15 I had a deposit of child support on to my ud bank reliacard. I have been unable to use the card since. I have called everyday and waites for up to 3 hours on hold.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 56560
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-18
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: Hello, I am writing in regards to my relia card through US Bank. When I was first approved for my unemployment I was unaware that the pre paid card would look like a solicitation in the mail and I threw away my card. Once i saw on the unemployment site to look out for this card after I received it and threw it away I switched my method of payment to direct deposit. The paid to date number for my unemployment is one payment short. This was the first payment and I believe it's on the relia card. I've been calling the customer service number for card holders almost six hours a day for a week. They will not answer and its impossible to get a hold of them. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80237
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-17
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: i used to have credit line account XXXX with usbank cash flow manager for 7 years. at the end of XXXX i decided to cancel my account because of {$150.00} fee .i was told by the bank manager that he will try to wave the charge so i can leave the account open. the manager told me that the charged waved so i left the account open.then again at the end of XXXX again i went to the bank to wave the charge and he told me that this charged can not be waved.i just now realized that the manager who was in charge during XXXX lied to me when he said that the account was not charged {$150.00} usbank department of credit lines try to make money out of people not knowing or not aware that they charge by the end of the year,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94116
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-17
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: i have lost my card a few years ago. i was working so i felt i didn't need it so i threw it away. chopped it up and threw it away. the week ofXX/XX/XXXX i got a notice in the mail from unemployment saying they loaded my benefits on the card. i don't have that card and i have been trying to get a new one sent out and its been three weeks i haven't heard anything back yet or nothing
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2020-04-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A