Date Received: 2023-11-14
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Changes in loan terms during the application process
Consumer Complaint: I have a mortgage home loan with US Bank. I fell behind on payments on XX/XX/2023 due to child support issues and have recently been able to resolve the hardship as of XX/XX/2023 and can resume making the original mortgage payments however when i explained this to US Bank Home Mortgage they modified the loan to terms that were excessive and added {$400.00} to my monthly mortgage payment and increased the loan from 4 % to 7 % making it impossible to pay the new terms. I have asked to have the loan modification reprocessed as this is unacceptable and i cant get one person to assist or help in this matter at US Bank. My loan servicer XXXX XXXX will not return any calls, emails at all. Every time i call the default number the customer service reps are rude and refuse to transfer me to a manager. I can afford making the payment of {$1000.00} however i refuse to allow this bank to take away the rights that i have as a customer. I need help getting these people to do their jobs and go back to the drawing board and come up with another modification that are terms i can afford. The management is atrocious.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77385
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Closing on a mortgage
Subissue: Delays with the closing process
Consumer Complaint: We wholeheartedly believe that U.S. Bank is purposely slowing the process of assumption of XXXX. Loans. We have now successfully closed on the sale of our home, but only after a very frustrating several months of the buyer ( and XXXX as the seller ) as well as our realtors trying to complete the assumption process. Our loan servicer from U.S. Bank ( XXXX XXXX ) would not return phone calls or emails. Ultimately our buyer decided to cancel the assumption and obtain a new XXXX. Loan at current interest rates in lieu of assuming our mortgage at a much lower rate. We were originally quoted XXXX days for the assumption- when we were well into the process the timeline changed to XXXX months. The winners here are clearly the lenders and the losers are our veteran buyers with a higher interest rate on their new mortgage and XXXX as the sellers having paid several XXXX dollars in interest due to the inaction of U.S. Bank. I believe that lenders across the board are purposely making the assumption process tedious and lengthy to discourage the process. Clearly it is not in their benefit to do so as an industry as each mortgage that is NOT assumed and has a new mortgage written is worth hundreds of thousands of dollars more to the lender over the life of the loan. Bottom line- this seems to be widespread and purposeful tactics on the part of lenders to minimize the number of mortgages assumed even though there should be a clear path to provide for this and I believe this path should have a similar timeline as a regular mortgage. I have attached just XXXX of the communications that our realty team and we had with U.S. Bank - if needed I can provide notes on the calls made as well. I can only presume that had our buyers decided to continue with the assumption process in lieu of securing a new mortgage that we would have paid out nearly $ XXXX in interest while waiting for the assumption process to complete and the sale to close.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85340
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My phone was stolen and XXXX was fraudulently accessed. XXXX transactions were fraudulently made. XXXX for {$570.00} and XXXX for {$100.00}. I provided all details and offered to file a police report in the city of XXXX Il where I believed I lost my phone. Bank told me it was unnecessary and my claim would be honored. Unfortunately, after making me close my account and wait for new cards I was told my claim in fact would not be honored. Ive never stolen or filed a bank claim in my life. Very empty feeling realizing a bank I have banked with for years did not have my back. In the end, US Bank wouldnt even provide me details. I was just told that XXXX offers very little protection and that the transactions originated from my phone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60016
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Payments are always made before the due date. Payments are made on theXXXX due date is the XXXX. A late fee of approx {$41.00} is attached to the account every month. As well as they added interests was added onto the account without notification. This has happened more than once on my account. I know other people that this is happening to as well on a monthly basis. Also when I applied it was supposed to be a fixed loan and found out after signing that it is a variable loan. The payment has always been on time and they upped the payment without notice or giving an explanation as to why they did. Any contact is always an arguments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 960XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: U.S Bank closed my account ( XXXX ) on XX/XX/XXXX for " suspicious activity '' I had a direct deposit of {$3500.00} deposited into my account while my accounts were in the process of closure so I was due a cashiers check which I never received. I've called the bank several times, different people have told me different things I was told that they deposited my money into a XXXX account at my home branch on XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX Ca. I have gone to the branch several times as well, I was told they would be able to give me a cashier check for the amount due to me. I was told on XX/XX/XXXX that I would receive my cashiers check the following day, I went to the branch and branch manager was not there. I was told to come back XXXX XX/XX/XXXX. I went and I was told that U.S bank rejected the claim so I can retrieve my money and that they don't know when I'll be able to get my money back from them. Everyone has been useless in trying to help me get my money back so please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90057
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/XXXX check for {$27.00} mailed at corner mail box XXXX made credit card payment with balance of about {$2300.00} left in checking account XX/XX/XXXX attempted to take out {$1000.00} form checking not enough funds to cover called bank said between my signature and the rest of check definite difference in printing style appears to be fraud went to bank partially closed out account to allow some funds entered into account XXXX XXXX filled out affidavit i believe opened new checking went back to check on progress waiting for refund 7 days later told still doing investigation waited again still investigation waited more went to branch still investigating week later told filled out affidavit wrong branch manager said XXXX it was filled out correctly later called XXXX XXXX with branch manager talked to fraud XXXX kept checking with the back room than gave us update then back room then update still investigating XXXX XX/XX/XXXX this is way too long to be without my funds how do i pay my credit card to them w/o my funds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I have requested US Bank for a retroactive adaptation or deferment that is applicable to my contract, and since XXXX I have requested that evaluation. It was never my intention to have a delay, but an error with a check caused that. I believe that my request is justified because it is part of my contract, and also because I am trying to correct the problem in the shortest period of time and take care that the bank is not affected either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55420
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX is showing that I owe {$240.00} to Elan Financial, causing the credit rating to drop XXXX points. I filed a dispute, and my credit score went back to normal, only to fall back down XXXX points again when Elan Financial reported the original information as correct. On XXXX, the account was paid in FULL. ( {$240.00} ) On XXXX Elan Financial reported that I was in debt for {$240.00} I took a XXXX pint hit I filed a dispute with both XXXX and BBB On XXXX I was notified by the XXXX that Elan Financial would respond in writing, On XXXX XXXX updated my report XXXX pint increase. The {$240.00} was taken off my report. On XXXX XXXX updated my report showed a XXXX point decrease, and the {$240.00} owed was back on my report. On XXXX I filed another dispute with XXXX over the phone, and have to mail my evidence that it was paid. As of XXXX I have not received a response from Elan Financial.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXX, I transferred in {$5500.00} in XXXX deposits to my new business checking account with U.S. Bank. XXXX days later, the account was closed without notice or explanation. I was unable to access the account or funds, and received no communication from the bank on this matter. The following business day, I called to ask what had happened. I was told that they couldnt provide a reason, and that I would receive a call regarding the matter sometime in the next XXXX weeks. XXXX weeks went by without correspondence from them. I called back and was told they couldnt provide a reason, and that I had to go to my local XXXX Bank branch and speak with a general XXXX. Unfortunately, as there is no branch within a few XXXX miles of me, I was unable to do this. On XX/XX/XXXX, I received {$3000.00} of my original {$5500.00} to my personal checking account. This was the amount of XXXX of the XXXX deposits. The other {$2500.00} was through a XXXX transfer on XX/XX/XXXX from my personal checking account. I waited a couple more weeks in anticipation that Id receive the other portion of my money, but to no avail. I called the bank again, explained the situation, was transferred several times, and finally got hold of a XXXX in their fraud department. I was told Id receive a letter in the mail with a check for the remaining balance sometime in the next couple of weeks. Eventually I received this letter. Unfortunately, the letter simply said my account was closed and it could provide no further information. There was also no check within the letter. I called again, went through the same painful process of being transferred multiple times, and reached someone who told me that they had no further information to give me. I wouldnt receive any more communication from them on this matter, and my remaining {$2500.00} would be reviewed at some point, but there was no timeframe on this investigation. The representative made it seem like XXXX take a very long time, and - I believe- expressed her condolences. It is now XX/XX/XXXX and I have received no news about my cash, and the customer service reps can provide no more answers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08053
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XXXX, the following transaction was made on my Meriwest Credit Union credit card for the amount of {$170.00} : Ref # XXXX : XXXX XXXX XXXX NY {$170.00} On XX/XX/25, I noticed the transaction was made on my account and immediately contacted Meriwest Credit Union that somebody had made this fraudulent transaction. Initially, Meriwest reversed the transaction and credited my account, but in early XXXX, they reversed the credit on my account and charged me for the purchase, even though I had not purchased the item not received the merchandise. As a result, I am contacting CFPB to help correct this misunderstanding. Please see attached statement for reference. Thank you, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94134
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A