Date Received: 2020-06-02
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I have a ReliaCard from US Bank for unemployment payments. I was able to make the first two transfers to my personal bank account successfully. The third transfer I received an error. I tried calling the customer service number hundreds of times only to be disconnected after being on hold for hours. I then went to XXXX and saw many complaints. I DMd US Bank and they responded. After several days going back and forth I was able to make one transfer. Now Im trying to make another and am receiving the same error as before. They know there is a problem again and Ive not heard from anyone. This card is issued by the Commonwealth of Pennsylvania, but yet you can not get your money and there seems to be no urgency to respond or correct the problem. You can see all the complaints on social media. I need access to my money. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18901
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I sent a cease and desist letter to XXXX XXXX XXXX and they acknowledged that they did receive the letter however they have sold the debt to a new collection agency XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Montana XXXX when I contact a credit control they have no knowledge of the cease and desist however when I contacted XXXX XXXX they could not speak with me regarding the matter because of the cease and desist letter this was a an account that my deceased husband had and they are trying to collect it from me because we were both on the debt however this debt is very very old it has not been valid since probably XXXX which is why I asked them to stop contacting me they are now continuing to contact me and I want something done
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45040
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have tried on multiple occasions to use my card in stores and atms and it is being declined. I have tried to create an online account to access my card but it say it is locked and to contact customer service. I have tried to call the customer service for the past 3 days and have been unsuccessful in doing so. I have waited on the line for up to 2 hours several times just to be hung up on. There is no other point of contact to talk to someone in their customer service and I can not access my money. I dont know what to do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 773XX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The beginning of 2019 we started receiving phone calls that we were behind a payment on our mortgage. We asked what payment they were missing as all payments have been made. They were unable to provide this information. In XXXX of 2019 they began assessing a late fee. And are still unable to explain what payment they are missing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63301
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: I did not file for unemployment yet I have now received a XXXX XXXX XXXX/XXXX card and have been unable to contact the state or card issuer ( US Bank ) to discontinue this process. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17036
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Friday XX/XX/2020 I deposited XXXX dollars into the US Bank branch at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX NV XXXX. I left the branch with my receipt showing the deposit and my current balance at the time. On Monday XX/XX/2020 I went to the same branch I had gone to on Friday to make a rent payment. I was told then that the rent payment of XXXX I was trying to make would overdraw my account. Knowing this wasn't right I checked my account and the branch had failed to credit my account with the deposit. They had no record of the transaction whatsoever. I produced the receipt showing that they had indeed taken the deposit. They admitted their mistake but didn't credit my account and still haven't. They are claiming it will take 5 business days for this to be cleared up. My account is still overdrawn and it catching penalties daily.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89134
Submitted Via: Web
Date Sent: 2020-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: I have had a credit card account with US Bank since ~XXXX. I changed the email address associated with the account and singed up for paperless billing. US Bank continued to send my statement to the old email account. I called numerous times and they would never fixed the problem. The correct email is what I see when I log into the cc website. My privacy has been violated as the emails continue to be sent to the wrong address. Additionally they have the wrong phone number on file despite numerous attempts to remove that phone number as I went to only a cell number. Recently they shut the account as I refused to use the card until the address was corrected. Nobody at US bank took the time to believe me that the statements were being sent to the wrong place and that I was not getting the information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98117
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: To whom It May Concern : I am writing to express deep frustration and lack of communication on behalf US Bank regarding a hold or freeze on all my accounts. The bank never communicated this hold to me so I did not learn of it until Sat. XX/XX/XXXX when I went to use my debit card and it would not go through. Since then I have made several phone calls to the bank, both nationally and locally in attempts to figure out what is going on. Every banker tells me I can only speak with the e-fraud dept., specifically with a person named XXXX. Contact details for the e-fraud dept. are hard to come by and XXXX has not answered her phone. I've left two voicemails. What I have learned through my many phone calls to the bank is that XXXX in the e-fraud dept. put a hold on my account Fri. XX/XX/XXXX before she left the office for the weekend without telling me. Therefore, I have not had access to my money since the evening of XX/XX/XXXX and have not been able to get a hold of XXXX and was told from US Bank that no one else could help me but XXXX in the e-fraud dept. Come Monday, a normal bankers working hour, and she has not contacted me or returned any of my phone calls. Some bankers tell me XXXX was prompted by my local bank branch to put a hold on my account, but when I call the local bank, no one knows anything about the situation. I do not think it is right for the bank to put a hold on my money without conversing with me. I also do not appreciate the long duration of no communication. While I understand people to be busy with multiple business concerns, this is not an acceptable excuse to not give me access to my money without contact. You are an institution housing my money. While I appreciate the service I worked for my money and do not appreciate being blocked from it, especially without explanation. I am looking to hear back and quickly please as I have no access to my money for general living expresses, much less to have any fun. Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I made my mortgage payment for XXXX on XX/XX/XXXX using a cashier check I deposit on XX/XX/XXXX payment is supposed to post on XX/XX/XXXX at midnight payment has not posted yet. I called U.S Bank to notify them over a twenty minute hold time and it is stating that Im missing a payment which is not true when I made my payment using my checking account information using bill pay through U.S Bank App unacceptable. And unable to reach representative over the phone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63368
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: US Bank has refused to refund monies that they put into an escrow account for insurance on the property, and I provided documentation stating that I had been paying a private company for insurance. They had my address incorrect for the time in which they have charged me for insurance ; they also moved their company so insurance company could not fax them correct information. I have tried numerous times to get this resolved ; however they will not budge. My local banker has spent HOURS on the phone with them, trying to resolve this for me ; and everyone he spoke with agreed that the money should be refunded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37064
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A