Date Received: 2020-09-10
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I have registered a complaint prior. I am going to every day until something resolves. This card is an obvious scam. It is easily verified online. My original complaint number is XXXX. Since filing a complaint my card has been turned off. It is tragic how people are being cheated by this company. From reading your site, it seems like it is your job to stop them. Look them up. The phone number is XXXX. They also have these phone numbers I found online : XXXX XXXX XXXX XXXX Here is the address they have listed : XXXX XXXX XXXX, XXXX, FL XXXX. They also have offices in Minnesota, XXXX, Florida, Michigan, and -- -heaven help us all -- -XXXX, DE the home of credit card scams. Can you please tell me to whom can I complain? I mean an official legislative body? As much as a sternly worded letter and 15 days for them to decide what to do might assuage my fears that this is money I will never see again, I am deeply concerned that this will not cause a change in their criminal practices. I am certain I am not the only one who has been stolen from by them. You just tell me who to register a criminal complaint with and I will do the work. Scamsters should not be allowed to cheat us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 411XX
Submitted Via: Web
Date Sent: 2020-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-09
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: Submitted com plaint for Fidelity / XXXX XXXX XXXX. They have no replied through you but instead sent a manifesto of accusation and refusal to help during the pandemic. I requested multiple time for help and tried to be up front with them but rhewy have initent of helping or doing anything that is productive. Their only goal is to harm me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-09
Issue: Trouble using the card
Subissue: Trouble using the card to pay a bill
Consumer Complaint: I have a US BANK RELIACRD MY CARD HAS BEEN DEACTIVATED ON XX/XX/20. I contacted Customer service then and was advised to take a copy of my driver license and fax it to XXXX. Which I completed three times since then and still my card Im not reactivated. Please I have money there and I need to pay my mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17603
Submitted Via: Web
Date Sent: 2020-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-09
Issue: Trouble using the card
Subissue: Trouble using the card to send money to another person
Consumer Complaint: Re : US Bank Relia Card. This card is for unemployment benefits. On XXXX XXXX I tried to transfer funds from the card to my bank checking account. The card was blocked. After XXXX hour " hold " on the phone i was told to fax a copy of my driver license for verification. This I did on XXXX XXXX. On XXXX XXXX I spent many hours on " hold " with " customer service '' at Relia card. After many hang-ups I was told that the issue is resolved and card is unblocked. But I was told that I still can't transfer funds for 2 weeks. ( No reason. ) These are my funds which I need desperately and I should have access to them as soon as the funds come in. Thank you. P.S. The Bank and Reliacard " customer service " should be re-named " customer torture ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-09
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: ON XX/XX/XXXX I was fraudulently charged on my Fidelity Visa for {$510.00} by the XXXX XXXX. I reported it to visa and they gave me a credit on XXXX for {$510.00}. Then on XX/XX/XXXX I was charged again {$510.00} by the XXXX XXXX. I have never done business with the XXXX XXXX and I have been trying unsuccessfully for the last 5 months to get this resolved. I just got off the phone and it was my 5th call ... they say that a manager will call me within 48 hours but they never do. I just want a credit for the {$510.00} fraudulently charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75087
Submitted Via: Web
Date Sent: 2020-09-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-08
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I paid off our loan on a camper in XX/XX/2020. I have been calling US Bank about the title status/lien release since early XXXX. The lien release has never been received. Every time I call US Bank, they just keep telling me they will put in the request. Ive called no less than 12 times since early XXXX and keep getting the same run around. This lack of service is unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 806XX
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I submitted CFPB complaint XXXX regarding information being misreported/missing on my XXXX credit report regarding my US Bank credit card ending in XXXX. US Bank sent me a response that they determined an update to XXXX is appropriate and they have already communicated the correct info to XXXX but so far nothing has reflected on my report even though my other US Bank account has reported since then to XXXX. I attempted to contact US Bank regarding this by calling the numbers listed in their response and all I got was front line customer service representatives with limited to no access to such information who kept transferring me from one department to the other. Attached is a copy of US Bank response to my first complaint from someone named XXXX with the office of the president who promised that the reported information will be corrected but it wasn't and she didn't share her direct contact information to further discuss this leaving me with no option but to submit another complaint. I can be reached by email XXXX and phone XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93312
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-08
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: This is the Second complaint on Elan Financial.This is a terrible company. ELAN Financial is engaged in " Reward Points '' fraud. Elan Financial did not allow me to use XXXX " Reward Points '' for {$25.00} credit to balance today XX/XX/2020. One person says one thing and another person says another thing. Constant fraud to not give my rightful " Reward Points ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92887
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was contacted by, what I believed to be XXXX XXXX, " the Company, '' regarding a potential 'work at home ' position. I applied, went through the " hiring '' process and was " hired '' by a supposed representative of the " Company. '' ( Exhibit A ) I received and signed a Non-Disclosure Agreement and Appointment letter on XX/XX/2020 ( Exhibit B ). The Company sent me a check for {$2800.00} ( Exhibit C ) to purchase home office equipment of their specifications. I was told to deposit the check, then purchase XXXX gift cards to make the office equipment purchases through XXXX because of " their supposed discount agreement with eBay. I deposited the check into my US Bank ( the " Bank '' ) account on XX/XX/2020 and US Bank made the funds available to me on XX/XX/2020 ( Exhibit D ). I purchased the XXXX cards on XX/XX/2020 and sent the Company the pertinent numbers from the back of the cards. Later on the day of XX/XX/2020 after purchasing the cards, the Bank reversed the {$2800.00} deposit, took the {$1400.00} I had in the Bank before the purchase and this took my account to a negative balance of the entire amount including the amount already in my account. On XX/XX/2020, I had an appointment with a Bank Branch Manager to, at their suggestion, submit a claim with the Bank ( Exhibit E ) alerting the Bank of the potential fraud, hoping the Bank would agree to work with me and accept some responsibility for allowing these funds to be placed in my account and making these funds immediately available to me. The Bank did not. Instead, the Bank has requested in its written correspondence to me ( albeit untimely after the funds were made available ) that I am responsible for returning ALL of the funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-08
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I bought a XXXX XXXX XXXX XXXX in XXXX with 60 payments with final payment in XX/XX/XXXX. I have since paid off the motorcycle and trying to get US Bank to release with the OHIO BMV in XXXX, OHIO. I have called starting XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Each time I get a Rep telling me that they sent a request of lean release of a tittle to their auditor dept. I have had 2 Reps promise that they would call me back, none have. I need to get a title of my motorcycle because I have lost it and when I went to the OHIO BMV they said the bank hasn't released it yet. This is bad business practice that I can not get someone to confirm that I paid the bank lean off back in XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45014
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A