Date Received: 2020-09-15
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I open dispute for {$52.00} for order not received. The merchant did shipped but i never got it. The bank asked me to send a write statement and i fax it to the number that was given on the form. They took that dispute amount out of my account after speaking with case manager she told me she never received that fax of written state and i explained that i have send that fax on the same day i got that latter. They keep saying we dont have it. its been more than 30 days. The upper management was making excuse by saying it could been technical issues the reason they never not the fax and she asked me for conformations #?? I mean i send my paper work with same fax machine you got it but when i send you written statement YOU DIDN'T?? I need my money back because the sender have no refund policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 87301
Submitted Via: Web
Date Sent: 2020-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a mortgage with US BANK. I have come to find out that the bank has deleted all of my Credit Reporting trade lines on all major cbrs. I had a tennant since 2013. They were aware it was a rental property. My Renter filed a chapter XXXX bankruptcy. not myself. The bank used her address and considered my loan bankrupt. This has been going on since 2013. I have not received credit for payments made for over 6 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2020-09-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-17
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I paid the full balance shown on my XXXX statement ; however, unbeknownst to me, was charged a {$2.00} Minimum Interest Charge Fee. I was subsequently charged a {$21.00} late fee for not paying the minimum interest charge, which again, I wasnt aware of. I called Comerica customer service on XX/XX/2020 to explain the situation and request a refund. The representative refused to refund either of the fees, and then asked me if Id like to close the credit card account. I ended up having to pay a {$21.00} fee for not paying a {$2.00} fee ( that again, I wasnt aware of ) and closed my account. This is a predatory practice that has likely affected hundredsif not thousandsof consumers who deserve refunds, particularly in light of the global epidemic and economic downturn.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92123
Submitted Via: Web
Date Sent: 2020-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-16
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a US Bank ReliaCard as a part of the Ohio Unemployment Insurance Program. I am not an Ohio resident, nor did I request this card. I am not unemployed, either. I've tried to contact ReliaCard and when I call the line I can not get through unless I provide my DOB and full SSN, which I am not comfortable doing. I have not activated the card, however, I do not know how to dissolve the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: U.S. Bank has not approved my short sale package. The property address of the short sale is below XXXX XXXX XXXX XXXX XXXX XXXX CT XXXX We have a buyer made an offer 4 months ago and the buyer is able to meet the their appraised value amount. It's horible to get U.S. repsonse and accept short sale. Very slow repsponse or no response. U.S. bank does not look at my sitting short sale file to approve the purchase contract. U.S. Bank DID NOT get the the short sale moving, keep dragging for 5 months. U.S. Bank really has no accountability for any deadlines. U.S. BANK HAS been really hard to deal with short sales .US Bank shareholders should fire the management immediately for getting paid and not doing their job.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-16
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I contacted U.S. Bank to payoff my vehicle close to lease end and I submitted all requested documentation on XX/XX/2020 ( documents were overnighted to the Bank ). After multiple calls with the Bank, they stated the account was paid-off on XX/XX/2020 and the title would take about 5 business days to be released and sent to me. Today XX/XX/2020 they are changing the story telling me the title will take another 10-15 days to be processed and sent to me. I clearly stated I was in a time crunch and provided a cashiers check so that the process would move along faster. Additionally, I requested an overnight of the title with my own XXXX account and none of this helped. Every single time I contact the Bank, all representatives have different answers. Completely unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-16
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: This is the second complaint because the first one was not resolved. I got a call from a rep apologizing for the delay. Of course they blamed covid. Anyway, this bad transaction happened in XXXX. Its now XXXX. It takes 4 months to investigate fraud? Yall owe me interest too if thats the case. I cant go weeks without paying a bill or a bank, but yall can do it? No. It is taking all my power not to go to a location and beat up an employee. Keep the money. I just want to fight at this point. What is there to even investigate? I ordered something. It didnt come. The merchant wont answer. Theres no record of delivery or shipping. What the XXXX is taking so long to get me my money? I used to be a federal XXXX. This sort of case shouldnt take more than a week to resolve. Either XXXX doesnt care or they too are committing fraud. I dont care. Stop pretending to care. Give me my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75227
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I found this negative account on my credit report that I had no recollection on. I found out that this account was opened under my name when I was a minor. I contacted US Bank to dispute this and have them remove the account from my credit report. They haven't looked into my dispute all they responded was they don't know what I'm disputing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55430
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-16
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: The account in question in discussion is US Bank Account # XXXX the issue at hand is a late in XX/XX/2020, Back in XXXX I was sick with XXXX I tried calling to defer the payment and could not reach anybody at US Bank. When I was well enough to work I did make the payment immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-16
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I was issued this card by Texas XXXX. The card became inactive after accepting a refund on the card that wasnt used to make the purchase. The company asked me to send in the original and refund receipt in order to make the card active again. I uploaded the documents online as well as faxed the information to three different numbers that were given to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77016
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A