Date Received: 2020-10-08
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: My USBank Reliacard account has been locked since XX/XX/XXXX. It appears to have been locked as a security measure and I was asked to submit proof of ID via fax. I have done so several times and customer service over the phone is no help whatsoever. All of my money is stuck in the account and I have no access to it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 157XX
Submitted Via: Web
Date Sent: 2020-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-07
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: My wife and I both opened checking accounts with US Bank in response to a promotion they had on their website. The promotion appeared on " usbank.com/openchecking '' but the page has since been removed. We opened the accounts and confirmed that we met all requirements. When I called the first time and asked when the {$300.00} welcome bonus would be deposited into our account, I was told that it was up to 90 days from opening the account and to check back later. The payment never posted. I called again and was told that it was 90 days from the final required direct deposit was made, and I should check back later. The payment still never posted. I contacted customer service again to ask why this was the case, considering I clicked the link directly on the website to open the account, had the promo code in place, and opened the account with no issues. I was assigned a person to help me, XXXX XXXX, who then relayed information between me and their " promotions team '' We have spoken three times on the phone ( originally I was told that this would be resolved in XXXX business days, but it has been 3 weeks since XXXX was assigned to the case ). XXXX recently left a voicemail stating that I was ineligible for the promotion since I did not receive a direct offer in the mail ... what? I signed up on the website with their promo code?? This seems like complete nonsense and I feel cheated out of {$300.00}. Same exact thing applies to the account that my wife opened up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55369
Submitted Via: Web
Date Sent: 2020-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-07
Issue: Trouble using the card
Subissue: Trouble using the card to pay a bill
Consumer Complaint: For the third time now, my relia card has had my funds frozen, and am not able to do anything with my money. From XXXX XXXX, the card was locked, even tho they stil accepted my funds they where only frozen from me being able to use them at all. My ID, tax papers and social security card where requested, I faxed and uploaded them. Again on XX/XX/XXXX to the XXXX, my card was once again locked, only from me being able to do anything with my money, again, they still accepted my money on the card. I again spent murmurous hours on the phone, told something different by every person I talked to, I filed several complaints with the better business burrow and even recieved a letter stating sorry for the inconvenience and I should be able to access my funds. On XX/XX/XXXX, I had to do an identity verification with my ID and a selfie, I recieved a text unlocking my account, and hours later it was again locked! This is crazy and rediculous! I have proven I am who the card is issued to! I have a new account at XXXX for my benefits every week, I really just want to transfer the remaining XXXX XXXX left on the usbank relia card transferred to my XXXX account! My ID is expired, In the state of Ohio we are in a state of emergency, and My ID is acceptable till XX/XX/2020. I would like to get a new ID its kinda hard with my funds being held from me! I have sent in my photo ID, it is the exact same ID I just used in XXXX to get my unemployed claim, if the state of Ohio can accept it, and relia card has on XXXX different occasions, it should be able to be used! I was never asked for a copy of my ID befor I got the card and befor they started taking my money! Why is it that they can atilll accept my money only to hold it from me in my Time if need!! Please help me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2020-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My account became froze on XX/XX/2020. I have faxed my documents 4 times & uploaded documents also twice. They have gave me 3 + fax numbers, they have gave me all the wrong dates and information. I faxed a copy of my social security card 4 times, my birth certificate 3 times, my expired ohio state ID 4 times, cable bills, my food card, my us bank reliacard, my forms from the bank about a dispute, I uploaded my payment history for the last several weeks from unemployment, my bank account or debit card preference info from unemployment twice and the receipt from the faxes I faxed also! I have been laughed at when I was crying & begging for help!!! I have all the call logs and if they was listening to my previous calls that have been made by myself to the company over 20 times you could hear the lies and wrong information given to me time after time and again! They lie, hold your money and won't try to help ppl.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 456XX
Submitted Via: Web
Date Sent: 2020-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My Name is XXXX XXXX, DOB ( XX/XX/XXXX ) In XXXX of XXXX I made a call to US bank to make a payment on a collection account, I also asked US bank for a pay off letter because i need this removed from my Credit report However they failed to do so.. And I am still struggling to get this account removed from my report which is affecting my score. I called a second time in XX/XX/XXXX for the pay off letter and I still have not received it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80501
Submitted Via: Web
Date Sent: 2020-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-08
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I damaged my ReliaCard and I ordered a new one. Soon after, I got logged out of my account and I couldnt use my card online. Then, when I finally got my replacement card, it still wasnt working anywhere. I contacted ReliaCard and the PA Treasury. ReliaCard states that the problem is not on their end, and when I tried to call the PA Treasury, they said they dont know when Ill be able to use my card again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19140
Submitted Via: Web
Date Sent: 2020-10-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Reliacard and US Bank are fraudulently withholding unemployment benefits. Reliacard is a joke. Theyre holding UC money and do not care how long they withhold it for. Funds have been unavailable for 3+ weeks and they have no incentive to provide quality service. If you want more info just look at XXXX posts about the scam artist company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17552
Submitted Via: Web
Date Sent: 2020-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-07
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Hello, I have opens the US Bank checking account with {$300.00} promotion. I put my employees XXXX XXXX direct deposit for total of {$4100.00} as of today XXXX into the account. However, when I contacted the US Bank, they stated I have not met the direct deposit requirement of {$2000.00}. I believe I fulfilled all requirements for the bonus but still have not received any promotion bonus after contacting the US Bank. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11367
Submitted Via: Web
Date Sent: 2020-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-07
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: US Bank Reliacard is intentionally and knowingly depriving me of my right to access my money. They are doing this SOLELY to retaliate against me for filing a CFPB Complaint about their willful violations. They unexpectedly froze my card on XX/XX/2020 to retaliate. They demanded excessive documents claiming they need it to evaluate my eligibility for unemployment. That is the job of the Texas Workforce Commission, who is trying to get the money back from Reliacard to deposit into my personal checking account elsewhere. Nevertheless, I sent all requested documents, and the fax was confirmed received. I also emailed it to the executive office and demanded my money. For my security and privacy, I won't attach the documents to this complaint because it includes my social security card. Despite having all requested documents ( plus more, as I included my Id card to explain the confidential address on my driver 's license as a XXXX XXXX survivor ), US Bank Reliacard continues to deprive me of the money in my account, {$410.00}. They won't even come with the request to return the deposit by the known remitter of the funds. US Bank Reliacard.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2020-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I see multiple 30-60 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02302
Submitted Via: Web
Date Sent: 2020-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A