Date Received: 2020-11-09
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Opened CD account with XXXX XXXX XXXX on XXXX XXXX XXXX. XXXX XXXX CD recently taken over by " US BANK ''. CD reached maturity on XXXX XX/XX/XXXX. Called US Bank on XXXX XX/XX/XXXX at XXXX XXXX. Told my account would be closed and I would be sent a check for sum due. Called US Bank again on XXXX XX/XX/XXXX at XXXX XXXX since check not arrived. Again I was told that the check " was in the mail ''. They informed me that the check was mailed on FRI XXXX XX/XX/XXXX. Called US Bank again on XXXX XX/XX/XXXX at XXXX XXXX since check had not arrived. I was told that the account was not closed/processed until XXXX XX/XX/XXXX and AGAIN told that the " check was in the mail ''. Received a letter form US Bank today ( XXXX XX/XX/XXXX XXXX entitled " Recent activity on your CD account ... ''. They were allegedly notifying me that the account was closed. They wanted me to be aware and that no action was required if I was party to the closure of account. I have still not received the funds! In my opinion, this is an extraordinary and unwarranted delay in reimbursing me. I have no idea when I will receive funds. If it had truly been mailed on XXXX XXXX, I would have received it by now. They are delaying reimbursement on monies due me ...
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 178XX
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: I received 2 different cards that state they are debit cards from US Bank Reliacard. The papers with one references Ohio Unemployment. The papers with the other card references Colorado Unemployment. I have never been a resident of either state and I have never worked in either state. I did not request unemployment or any bank cards. I believe that both may have been issued fraudulently. I contacted the card issuer and they told me that they are cancelling the cards. They did confirm that they are both cards for collecting unemployment benefits. I told the representative that I believe that both were issued fraudulently, but they said that all they can do is just cancel them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I receive Pennsylvania Unemployment that is loaded on a US Bank ReliaCard. Back in XX/XX/2020 i went to the store and my card was declined. I knew i had funds on it XXXX over {$400.00} at the time ). I called the phone number on the back of the card and was told it was locked due to an " address update '' .. ( also i got no notice at all saying my card was locked or inactive ) but okay no problem, was told to fax or upload my state I.D, a W2, social security card. So i Did that, then received email saying they are sending me a new card. I received my new card somewhere around end of XXXX. I activated new card and all was well, until XX/XX/2020. I went to use my card again at a store for a small purchase just to have it declined. Tried again, declined. I ended up calling the card company again just to be told the same thing i was told in XXXX. I ended up calling over 5 times getting in touch with 5 different representatives, which gave me different reasons ( along with the same reason as XXXX XXXX to why it is locked. One told me it's address/I.d update, another told me it was suspicious fraudulent activity ( which there was none at all XXXX and the other reason was " bank audit ''. I was told to fax/upload the exact same documents i uploaded in XXXX. So i did because i was not getting any answers anyway. Card was locked XXXX XXXX, documents were uploaded XXXX XXXX ( uploaded them twice, because first time they said the file was not able to be opened, but 2nd time it was accepted ) i called back and was told it takes 5 business days for them to be reviewed. I called them honestly over 120 times since the 5 business days had passed and i am being told to just wait, that it is an " off site '' department that handles the locking and unlocking of accounts/cards. I Demanded supervisors numerous times and was hung up on numerous times. Eventually getting in touch with a " supervisor '' or " upper management '' on XX/XX/XXXX and he said that their is no reason at all my card should be locked and he put an urgent/important note in to this department and told me within 24 to 48 hours it would resolved. Today is XX/XX/XXXX and it is still locked and i can not get any answers besides being told to " wait ''. I have been disrespected and hung up on many times. This so called customer service isn't doing anything to help me or resolve the problem. I am behind on my bills and my car insurance is going to end up lapsing if my card is not unlocked ASAP like today. XXXX not to mention, it has nothing to do with PA UNEMPLOYMENT, because PA UNEMPLOYMENT is still accepting my claims and loading $ onto my card that i can not even use due to it being locked. ) I dont know what else to do, this is totally unacceptable in everyway. I will take any help i can get. Thank-you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 179XX
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX, 2020, I contacted US Bank to report fraudulent charges made to my Reliacard ( A prepaid Visa card issued by US Bank provided by State of Texas as a method to disburse unemployment benefits. ) They froze my account and asked me to confirm my identity. I immediately uploaded a copy of my state-issued I.D., my tax records and bank identification records ( all required ). Two days later, XXXX, XXXX, 2020, I phoned the bank for a status update. No one was able to provide me with an update or a resolution. From that day ( XXXX XXXX, 2020 ), I have called the bank multiple times on a daily basis and nothing. XX/XX/2020, I once again call for status, I was told to upload a " selfie '' for verification. ( not informed two weeks prior ). I quickly complied w/request. Two days pass. I called for status, agent was rude and bad attitude. Agent refused supervisor transfer. However, she opted to hang up on me instead. To date, I have no access, not funds, no updates, no resolution and no hope!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78752
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I got approved of Pennsylvania regular unemployment benefits due to my unemployment which was to be paid by US BANK RELIA CARD, despite the arrival of my card i cant acccess fund in my relia card account or send out to my personal account after submitting necessary verifications requested by US BANK to enable me access my unemployment funds which i have been calling back and forth for 2 months, PLZ Im a single dad with a XXXX XXXX XXXX. Every time I call I ask the rep that answers how they would survive without $ $ for a month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 193XX
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: ( my earlier complaint somehow got lost?? ) I received a car loan for a XX/XX/XXXX XXXX XXXX from U.S.Bank, XXXX XXXX, XXXX County, XX/XX/XXXX. It was paid off XXXX. The bank recognized the payoff XXXX and the XXXX County Clerk 's Office, Auto Titles, still have no record to clear my title. Two branches of the XXXX XXXX XX/XX/XXXX ( XXXX and XXXX ) have been contacted at least 7 times. I get apologies, no action that gives results Likewise for the XXXX and XXXX XXXX County Clerk 's Office. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: on XX/XX/24 within 2 hours of the purchase of the gift card, I called US Bank at XXXX after I noticed that the XXXX XXXX card loaded with an amount of {$500.00} was not working and may have been hacked. I was told by the representative that my card had been deactivated and that I will get a new one in the mail within XXXX business days. Yet, several hours later my card ( that has always been in my sole possession ) had been used fraudulently. I called 5+ times their number to file a dispute, every time I get transferred to their dispute team I get disconnected after waiting VERY long time on the phone ( once after XXXX mins! ). So I need to file a dispute and get my money back!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90405
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I received a XXXX debit card from US Bank for unemployment out of Ohio. I'm not unemployed and I live in Indiana. Called them and had them deactivate the account also made a Police report and contacted the credit bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46835
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: Received 2credit cards from US Bankreliacard with my name which I never applied for 1 from Colorado and 1 from Ohio i called co.and reported both cards and were de-activated
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have been on the phone for over 90 on XX/XX/2020. I have been transferred 6 times and no one can explain to me why my UBANK ATM card will not work at a US BANK ATM to allow me to make deposits.I have 3 separate accounts and none of the atm cards are allowing me to make deposits. I spoke to a manager and he was totally useless. I went to 3 branches and can't get in to get anyone to help me. The location in XXXX, Illinois is always closed or the system is down. I want someone to explain this issue to me. This is ridiculous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A