Date Received: 2021-02-06
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Recieved a XXXX package with a USBankReliacard inside. Did not order this, nor does any of the packaging look reliable. The number on the back is not for a USBank. When you go to the website on the sheet it does have a place for " if you recieved this card without requesting '' Then you have to input your information on the next page. I believe this is Fraud and possibly a way to steal my information. I have looked at my credit report and there is nothing on there that is Fraudulent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 50310
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: The mortgage refinancing started XX/XX/XXXX. Mortgage loan XXXX was XXXX XXXX. Then in XX/XX/XXXX other loan officer started working on our file her name is XXXX XXXX. Now nether of them answering calls or responding on emails. Its been 6 months since we started refinancing and its still not done. How long we going to wait the result? Thank you. XXXX family.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 79705
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: I have called reliacard several times in order to get a replacement sent to me and Ive uploaded my identity documents several times to no avail. I just received my 1099 with my benefits loaded on to the card amount and I still have no card!!!!! I dont know if someone stole it or what but Im about to report them for fraud bc I have to file my taxes and pay on money I NEVER RECIEVED!! Help please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: I lost my us bank Relias card. I called and notified them. they told me to send in a copy of my id and which I did. and now they tell me that they cant issue me a new card. I have XXXX dollars on the card that had been canceled. I need my money asap I have bills to pay. altogether it has been four week since I contact them for the first time and still have not got response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I was supposed to receive a {$50.00} promotional credit for depositing {$2000.00} from XXXX XXXXXXXX XXXX. The {$50.00} was supposed to be credited no later than XXXX/XXXXXXXX. I have not received my promotional bonus despite the fact I was induced by their promise and met the promotional terms.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was supposed to receive a new corporate travel credit card, a Visa card through US Bank, in the mail and it was accidentally sent to my old address ( address I lived at 5 years ago ). Somehow the card was intercepted or stolen. The person who stole this card must have also looked up information about me, because they called in to activate the card and set up a PIN number, using the last four digits of my social security number. On XX/XX/21 at XXXX, they then went to a US Bank at XXXX XXXX XXXX , XXXX XXXX , XXXX, and attempted a cash advance of {$1000.00}. That was blocked. They then tried a cash advance of {$500.00} and it was successful. Apparently they also called into the credit card company pretending to be me and tried to get the card unblocked. On the morning of XX/XX/21 I received an email from my corporate finance office that they received an email from US Bank that there was suspected fraudulent activity on my account. I immediately called in, we cancelled that card, they updated my address, and they sent me a new card. I also ask that each time I call in they ask for another identifying information this person wouldn't know, such as my employee number. Because they told me that this person may have personal information on me, I also immediately put a freeze on all my credit reports so that they would not open an account in my name. I have also changed passwords on all my other accounts, and have been monitoring them regularly. So far there has been no other suspicious activity on any other account. A few weeks later, I got a letter from US Bank denying my fraud claim, and holding me responsible for the {$500.00} cash advance. They have told me I have no recourse. I would like to add that I have never used this card for a cash advance, I only use this card for corporate travel which I have not done in over 1.5 years. I also don't use this card in my hometown, except for maybe rides to the airport, as it is a corporate travel card. I have no pattern of this type of use, although the claim rejection letter said that their decision was based on the location and pattern of use.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90066
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: My XXXX XXXX - XXXX XXXX XXXX was closed due to me paying with a new added savings accounts and radius couldn`t verified the name for ownership and crazy enough closed my account for just adding a new bank account to pay off the card completely without giving me a call or chance send in any kind of proof of ownership verification of the new account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89014
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX I entered a forbearance plan due to loss of income. My original payment was {$680.00}. In XX/XX/XXXX I called the mortgage company to try and set up a plan to start paying my mortgage and they offered extending my mortgage from a 20 year to a 40 year and the payment was {$830.00}. I asked why and they added in escrow. I told them I never escrowed in my mortgage and they said they would try to figure out the problem and call me back. I have never received a call back and I have tried calling them and I sat on hold over 45 minutes. I also sent an email and had no response. My forbearance has been extended to XX/XX/XXXX and I can not afford their offer. I need help getting the escrow removed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39042
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have recently been made aware of an item on my report that has caused several instances of inconvenience and denial of financial services. I was completely unaware of this issue until just recently when i tried to cash a check and was denied at several places. I have attached documents showing the report in question. I am not claiming fraud, as the account listed was mine, and was closed by me with the understanding that the account was closed and all was fine. The report on my social security number is listed as ACCOUNT ABUSE. What in the world does that mean? I had a account, i closed the account. I never received any notice of any outstanding debt from U.S. bank, or even a collection agency for that matter. If i would have, I would have paid whatever was owed. This mark on my report is very unnerving to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45040
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have contact us bank credit department 9 times trying to get them to provide accurate information to my credit report and as of today XX/XX/XXXX they have refused. below are the dates and times I have contacted them. trying to resolve this issue XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX ( supervisor ) XX/XX/XXXX XXXX XX/XX/XXXX XXXXXXXX XXXX XXXXXX/XX/XXXX XXXXXXXX XXXX XXXXXX/XX/XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A