Date Received: 2021-02-23
Issue: Trouble using the card
Subissue: Problem adding money
Consumer Complaint: I am complaining about a usbankreliacard ( not supposed to include card number ) In XX/XX/XXXX I applied for Colorado State unemployment. My boss received the appropriate papers from the state, filled them out and sent them back. The Colorado Dept. of Labor and Employment website showed that my case was going forward. State information said I would likely get a debit card for continued use rather than a check. My boss got a PPP loan ; so I was out of work for a relatively short time. No debit card or PPP card ever arrived from the State. Shortly after New Years XXXX I received a usbankreliacard in the mail earmarked for State Unemployment. Per the cardswebsite ( usbankreliacard.com ), the balance on it was XXXX. During the life of the card there were XXXX deposits and XXXX expenditures. Around the first of XXXX. I received a Colorado Dept. of Labor and Employment 1099-G showing {$1100.00} unemployment less {$110.00} Federal withholding and {$47.00} State withholding. Via the States automated line, I was able to make an appointment to talk to an Unemployment Office representative on XXXX XXXX. Meanwhile, a couple few days later ( early XXXX ) I received in the mail an envelope from the Colorado Dept. of Labor and Employment addressed to XXXX XXXX at my address. I inquired of neighbors to my right and left if they had ever heard of such a person but they had not and a XXXX search did not turn up someone of this name at a similar address. I marked the envelope Return To Sender. Individual Not At This Address and gave it back to the Post Office without opening it. On XX/XX/XXXX at around XXXX XXXX I spoke on the phone with " XXXX '' at the Colorado Dept. of Labor and Employment. She said that in XX/XX/XXXX the usbankreliacard ( with the same number as the one I received ) had been mailed. She said the State had deposited {$510.00} ( after taxes ) into the card in XXXX and another {$320.00} ( after taxes ) on XXXX. ( That doesnt quite add up to the figures on the 1099-G but not too far off. ) She said the money went into a US Bank account starting with the number XXXX ( not supposed to include account numbers ). She said that the State had no more information than this and referred me to US Bank phone no. XXXX for additional help. She also suggested I fill out fraud report form at the state website in case the XXXX XXXX letter were related to the problem ( which I did ). I called the US Bank number and was transferred to a supervisor, XXXX. I gave her the information, above, which I had just given to the State. She said she could confirm that the usbankreliacard number was the only one under my name but could give me no further help. She said she could mail me a paper copy of the XXXX deposits, withdrawals, and balance record ( already available online ) but that was it. She could not try to find the XXXX and XXXX transfers from Colorado Unemployment. She said I would need to contact the Colorado Dept. of Labor and Employment to solve this problem. I explained that the State had just referred me to her and asked to be transferred to someone higher up but she was not able to do this. Therefore my efforts to trace the money which was sent to usbankreliacard is at a standstill. I am hoping the CFPB can help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80017
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was shocked to find late payments on my credit report. It's unfair because I have NEVER missed a payment. 30-days late XX/XX/2019 30-days late XX/XX/2019 I'm not sure how this happened. I believe that I made my payment to you when I received my statement. My only thought is that my statement did not get to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63136
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: On XXXX, XXXX, XXXX XXXX XXXX received in the mail a letter that USBank. The Letter enclosed with a card named reliacard on it. Suspicious of the card we did some research. The reason for our suspicion was that there was never a bank account opened at USBank by XXXX XXXX. When doing research for the reliacard as well it explained online that the card wad for those that submitted for unemployment benefits. XXXX XXXX also did not apply for any such benefits as he is XXXX XXXX. We figured this was fraud and this video on XXXX from a news report in XXXX for XXXX is just like ours. XXXX : XXXX In the article and video the lady who is a victim explains very much of what is going on with XXXX XXXX , in that this card has come out of no where, and that XXXX lives in a state ( California ) that does not even provide those benefits. We want to make sure this does not effect XXXX XXXX credit and other statuses with the IRS as we believe someone has taken their identification. We need help as soon as possible dealing with this matter. We already headed to USBank in person but they explained they are only the bank part of this, the government is who issues the card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92407
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: On SaturdayXX/XX/2021, I received a debit card from US Bank, number XXXX XXXX XXXX XXXX The name on the card is XXXX XXXX ; I know no one by that name. I have tried to report to US Bank but calling the number provided on the paperwork, plus several other US Bank numbers, was fruitless since they all said that this is a " Reliacard '' which is used for government benefits like unemployment -- and when I try multiple times to phone the Reliacard number they gave me, their lines are clogged and I can never get through. I am somewhat concerned about identity theft or welfare fraud or other issues, and I find it highly irresponsible of US Bank to be inaccessible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: US Bank sent me a ReliaCard that I didnt apply for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 64157
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Problem with overdraft
Subissue: Overdraft charges
Consumer Complaint: XXXX rental charged over {$19000.00} to my Texas Workforce Commission unemployment prepaid debit card backed by US Bank. US Bank investigated fraudulent activity in XX/XX/2020. They found the fraudulent activity to be true but did NOT refund the money. They closed the case and gave me no recourse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: On XX/XX/XXXX received letter from Dept of Labor and Employment saying claim for unemployment benefits has been received. My husband is XXXX years old and did not file a claim.XXXX XXXX received a Visa debit card from US Bank. We are fearful that someone is stealing my husbands identity. Please advise us on what to do to stop this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80634
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2021 I try to make a cash deposit in the amount of total {$1600.00} on to my checking account number XXXX at the us bank atm, the atm machine retrained my card I will attach a pdf copy of the receipt it gave me. Few days ago I have learn the us bank closed my checking account with out of my knowledge or my consent. I then log in online at us bank.com site notice my check wasn't clear and found out later it was deposited accidently in to this account later was too late for us bank have it removed. I made effort of wanted to make the deposit immediately to bring my balance back in to the positive. However due of the family medical emergency my father is dying he is a us XXXX / veteran military personnel and needed my assistance and along with the XXXX administration ( VA ) so I had to take care of my father heath and ensure he is safe. I was busy so then I try of contact us bank later I got a letter from credit card side of the us bank said they're closing my credit card with out my knowledge. I then called us bank and a rude representative said us bank cut tiding with me I was confused and turns out because us bank label the mobile deposit was a fraud. US Bank never call me or talk to me and also I was inform of calling my home banking branch which located over 450 mile away I called and o one answer and looked online said this branch was closed due covid19. I rush called near by branch and was told that the branch manager boss closed my account. Again I never receive any letter contacting me regards this matter with my checking account only letter I got was credit card by the way I was on time with my credit card and also US BANK falsify and gave me a label stated it was a fraud with out talking or of trying contacting me and yet was forced to call the home branch non sense closed during covid19 the manger boss of the branch or branch manager was being unfair and yet closed my account knowing it was an accidental deposited on mobile deposit, On XX/XX/2021 I finally had some and little available time to travel to the us bank near by and today my intention was to make the cash deposit {$1600.00} but us bank refused and declined my deposited and won't allow me to insert cash deposit and yet taken away my debit card on a sunday knowing there isn't any of us bank branch open near me or in my state it is clearly us bank has made a false claim I feel us bank is prejudice of me and my father and insulted a us military family members who is honored and serve the US armed forces for over 20 plus years and who is in needed my help because I am the only family member he has left to be care of besides of my children. From what I witness here us bank seem to not have any compassion of my family medical condition and yet never or try to contact me or speak with me or trying to find away work this and resolved this I had to do on my own us bank branch was closed no one there I was missed lead of contacting a closed branch and from what I was gather from another us bank branch person the branch manager boss closed my account without knowing the fact or try of contacting me, us bank error!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55123
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-20
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: On XXXX XXXX, 2021 I received a debit card from US bank. It is stated that it is for the Ohio Unemployment Insurance program. I did not request this, it came to an address I lived at over 11 years ago. I have never lived or worked in the State of Ohio. I had my identity stolen 6 years ago and this may be related to that. Please let me know if further info is needed. Thanks, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 544XX
Submitted Via: Web
Date Sent: 2021-02-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-20
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX at approximately XXXX I used U.S. Bank ATM XXXX XXXX XXXX XXXX TN, to try to withdrawal XXXX $ and it did not dispense my cash. Said the atm timed out and it would not charge me but yet my account was debited XXXX $ XXXX called my bank and I was told I had to wait 7 to 10 days to file a dispute to call the bank of the atm. U.s. Bank told me since I wasn't a customer of theirs, there is nothing they can do to file a dispute with my bank. So I have to wait 7 days to file the dispute on top of that wait however long it will take to do the investigation. The problem with that is my bill that is do tomorrow is not going to wait. I will receive late charges, and depending on how long it takes possible disconnection. ( even if I get my money back because I have read several complaints of people who has deposited and the money was not credited to their account as well of others saying they did not get their money after the atm did not dispense from U.S. Bank ). I'm beyond livid. I'm very limited to money because of Pandemic. I should not have to wait weeks for a error of U.S.Bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37217
Submitted Via: Web
Date Sent: 2021-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A