Date Received: 2021-03-25
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I never authorized this company to run my credit.I need this inquiry removed from my credit immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: In XXXX of XXXX, My husband and I decided to sell our home. We contacted US Bank, our mortgage company for a payoff on the home. Earlier in the year, I called US Bank to let them know we were in a financial hardship and they offered us a loan deferment program through HUD. We agreed to the terms and we were approved. We were uneducated on the program and all that it entailed and we were not given proper information on the program. As much as we tried to read and understand the lengthily document, we were just not familiar with the terminology. To our understanding, we were getting help from the government that would not have to all be paid back at once. When I tried to reach out to relationship manager for information and questioning, I never received a response. Back to XXXX of XXXX when we received the payoff. The original payoff was given in error because it was actually the total price of the home at the time I purchased it back in XXXX. The revised payoff amount was then sent to me in the amount of XXXX. I was never given an explanation on this payoff and I did not understand the terminology on the payoff. The only thing I fully understood was that we owed US Bank XXXX, XXXX. With this total payoff and the sale of our home, we officially deemed it safe to sell our home and our proceeds would be XXXX after closing fees. Four days before the closing on our home, I receive a letter from the closing attorney of the buyer that we had a second payoff on our home in the amount of XXXX. I immediately panicked and called US Bank because this was the first time I was hearing of this second payoff. On XX/XX/XXXX and XX/XX/XXXX, US Bank representatives assured me I had nothing to worry about. They sent me proof that the XXXX, XXXX was already paid by US Bank to XXXX ( HUD ) on XX/XX/XXXX and they sent me documentation to prove it. Due to this assurance we did not pull out of the sale of our home. We trusted that the US Bank professionals were guiding us in the right direction. On XX/XX/XXXX, we closed on our home and our proceeds were, XXXX. The closing attorney told me that they can not release that XXXX to me because it was never paid by US Bank. I confirmed this information with US Bank when again, a different representative told me that US Bank made a mistake in telling me that it was paid. In was in fact not paid. The " paid '' amount was from XXXX to US Bank to be applied to our mortgage for the loan deferment. We did receive an apology letter or sorts from US Bank. There are no words to tell you what we have went through because of this mistake. We are in a financial hardship. We have children and we work hard! We trusted our mortgage company and because of this " misinformation '' we are struggling financially. We are pursuing legal help in this matter to try and get ourselves back on track. In the meantime, I took time to make this complaint in hopes that this doesn't happen to other people in the future! If we were told by US Bank that we had a second payoff and they didn't tell me it was already paid, we would still have a house and would not have made the decision to sell. Praying this letter falls into the right hands.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33952
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We were working with XXXX XXXX with US Bank on purchasing a second home in XXXX After getting pre qualified through XXXX with a 3.25 % interest rate we signed a contract for a home. We sent over the ratified contract to XXXX to lock in our rate and get the ball rolling on XX/XX/2021. On XX/XX/XXXX, XXXX 's assistant introduced himself and started requesting all of our financial information, personal info etc. On XX/XX/XXXX I asked a question, no answer. I reached back out on XX/XX/XXXX and XXXX shortly replied stating that XXXX would have to answer my question. I never heard back from XXXX so I followed up on XX/XX/XXXX, XXXX again replied and ensured me that XXXX would get back to me that day. Never heard from XXXX so I followed up on XX/XX/XXXX. XXXX didn't reply until XX/XX/XXXX when he said " There was a recent change in lending industry for 2nd home and investment property and regrettably I will not be able to give you the rate we originally quoted you, the rate for 2nd home is currently 3.625 % due to this new change ''. So I called around other lenders including US Bank and they informed me that this change wouldn't go into effect until XX/XX/XXXX. So I called XXXX 's XXXX XXXX XXXX and he informed me that if XXXX locked in my rate like he should have back on XX/XX/XXXX that this change would NOT have any effect on our loan or interest rate. XXXX XXXX cost XXXX {$20000.00} with this higher interest rate, he cost us valuable time for our closing and he also hurt our credit due to our new lender having to do another hard credit pull. Now XXXX 's XXXX is ignoring my calls and voicemails and won't call me back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: account was open XX/XX/XXXX for amount of XXXX now reporting incorrect for XXXX on my credit report also late payments have reach out to us bank to correct this matter but no response. incorrect information is hurting my consumer report and is a violation. The Fair Debt Collection Practices Act Law 111-203, title X, 124 Stat. 2092 ( XX/XX/XXXX ) FairCredit Reporting Act ( FCRA ) 15 U.S.C. 1681 ( FCRA )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19143
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: I am contacting you to notify your office of the egregious, aggressive and illegal debt collection tactics that US Bank has been engaging in. I have been misled and victimized by misrepresentations made by their collection agents. I have been promised resolutions that do not exist, and as a result tens of thousands of dollars that I do not have were withdrawn from my bank account. I trusted US Bank and have made good faith efforts to resolve the situation but instead get half truths and misrepresentations and an attempt to force me to sign a confession of judgment. I feel this is outrageous and unacceptable. I began using equipment financing for my business in the year XXXX. I have always paid my loans on time. When Covid-19 hit, my business was severely impacted. My revenues dropped 75 % due to the lockdown in my county in the spring. US Bank has made tens of thousands of dollars off of me in interest and regular payments for years. Now I am in a terrible situation -- many of my customers are in trouble and have asked for reduced payments or they are not paying us, or they have gone out of business. I have lost more than half of my old customer base and I am unable to put anything towards marketing right now. I have worked on several different avenues to improve the business and so far it does not seem sustainable due to the lack of business recovery in my region. The new shut down order that went into effect in XXXX is another nail in the coffin for my business. If I do not get permanent and significant relief from my business debt obligations I will be out of business soon. My industry has dramatically changed and now working remotely is becoming a norm with many of our client base and especially in the IT industry which we provide service to. Over the last 60 days I have been unable to collect payments from ANY of my clients for services, instead I have to invoice them and HOPE they pay me for the services early next year. My cash flow is non-existent and I need help. I have paid close to or more than half of the balance on this agreement. The servers that I purchased from US Bank are now obsolete and outdated and are worth cents on the dollar. I contacted their office to attempt to negotiate a resolution when the pandemic hit and was told that if I made a large payment in XX/XX/XXXX of {$11000.00} that US Bank would offer me a settlement. However, there was no settlement offered, but instead a three month forbearance that did not help my company resolve this matter. While going back and forth to try and get a real settlement offer on the table US Bank made an unauthorized withdrawal of {$2900.00} as payment towards one finance agreement and {$2600.00} towards the other finance agreement. I did not say this was OK. I was finally offered a settlement with a slight reduction in the balance and a new 5 year term with payments of {$5000.00} per week. I was shocked when I saw an illegal Confession of Judgment hidden in the paperwork, this was not disclosed to me, and this type of document is not legal or valid in my state. Since that time I have reached out to try to work out a reasonable resolution, but US Bank keeps telling me that the only offer on the table is $ XXXX with a confession of judgment. This is not acceptable
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95135
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/2021 I reported to XXXX XXXX XXXX that my debit card was stolen and reported every unknown transaction. After that, they closed my card, but my bank account still has it. XXXX I tried to log in to my account using mobile banking and online banking to transfer the account balance, but it was unsuccessful. On the morning of XX/XX/2021, when I tried to log in to Mobile Banking again to transfer my funds, the system prompts me that my login account has been disabled and I can not access my account, but my account contains all my funds, Including the third round of assistance is in this account. That is all my money. I can not use digital banking. I can only go to the local bank to deal with it. But the banker also told me that they couldn't do anything and couldn't get back the money in my account. I do not know what to do. I am very dissatisfied with the services provided by XXXX XXXX XXXX. My account at this bank is all my income account, but not only the assets in my account have unauthorized transactionsAfter I complained about the banks actions, the bank chose to close the account that I had been trying to maintain for two years. I did nothing wrong. I dont understand why I need to take such responsibility. Including until now, I don't have a penny in my pocket. Almost ten days have passed, and I have been suffering from hunger. I called the customer service of the bank. They kicked me like a ball. No one solved my problem for me. I was a victim. I deposited my money in the bank, but I couldn't use my money, this is really ridiculous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91767
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Had an atm error at a branch location when they were closed. {$1100.00} was not credited to my account, called corporate got nowhere ( ridiculous process ) eventually spoke with branch and even met with them days later. They could confirm I deposited said amount of cash but informed me there was nothing they could do other than issue me provisional credit in 10 business days which is insane. Finally I was told the branch manager was contacted and would likely be able to issue me immediate credit until the issue was resolved but it was never followed up on. Im now 5 days going on 6 with {$0.00} assistance, no actual timeline for reconciliation. First issue Ive ever had like this and an absolute failure on US Banks part from a customer service standpoint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 616XX
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been trying to take my mortgage off of the COVID assistance program since XXXX for a XX/XX/XXXX payment. I have been given the run around for the past month and half! I request for a manager to me back in XXXX after the us bank mortgage rep could not tell me the details of my higher mortgage payment went up by {$200.00} and he said quote I dont know at that point I told him to put whole thing on hold and request a manager to call my wife or I back! Im still waiting for that call! We have called back and received different responses from different people! Im tired of being a ping pong! This is not right! Im doing a partial claim not a loan mod! They say payment is XX/XX/2021 but I have not received one document about this! I dont even know the payment! My PITI payment is {$1800.00} normally, why did the payment go up? They cant answer that!! How many times do I have to request a department manager to call me because we have been told I dont know why this amount is what it is! Also no spoc person either! I keep getting different people. How is this? This is a complete violation of TILA and RESPA This is not rocket science as I have over 15 years in the mortgage industry including over 5 years in loan serving the past 5 years! Everything should be moved to the back of the loan or a partial claim done! Once the partial claim is completed then US bank gets all the money back! I refuse to double pay, like they are doing! Not right or fair to the consumer and will be sending a complaint to FHA as well!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: US Bank is reporting an erroneous late on my credit file and it must be removed. I recently checked my credit and noticed this late was reporting on my credit file. I have had an account with US bank for a very long time now and have never received a late on my account before. I have been a very loyal customer and have yet to be tardy. I did notice a late reporting for the month of XXXX in 2020 and I was simply never late. I made the payment and not only that, I never received any calls or notices if my account was ever past due. Please remove the late from my credit file.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84040
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: In XX/XX/2021, I received the U.S. Bank ReliaCard for Ohio unemployment benefits. I did not apply for any unemployment benefits with Ohio or any other state. I reported this unemployment fraud scheme to U.S. Bank on XX/XX/2021. I was advised by the US Bank fraud agent to file an online fraud case and supply an ID Theft affidavit, which I did the same day. I also advised the Ohio Unemployment agency about this fraud. As of XX/XX/2021, I have not received written confirmation from US Bank that the fraud claim was received, that it was investigated, and that the debit card was inactivated and closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 134XX
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A