Date Received: 2021-07-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My on-site experience at XXXX XXXX XXXX On XX/XX/2021, while leaving the XXXX XXXX store located on the second floor of the XXXX XXXX XXXX, XXXX, WA, I walked past the second floor stores when I was solicited by and literally pulled into the XXXX XXXX XXXX store by a very aggressive salesperson named XXXX who told me he had a product that would take away the wrinkles under my eyes. While inside the store, I was surrounded and distracted by Miss XXXX ( their supposed XXXX ) as well as XXXX ( their supposed Store Manager ). Their business cards and contact information are attached to this dispute, ref ( 1 ). They all hovered around me pushing their products on me. I decided to purchase just ONE product, after refusing many times, only to finally have them convince me by discounting the price by 50 % and the offer of one free product along with one free facial. Both products are described in the next section. I was offered the free facial, by Miss XXXX which I scheduled for XX/XX/2021. It was understood there would be NO CHARGE for this service. I went back to XXXX XXXX XXXX at XXXX XXXX XXXX on XX/XX/2021 to receive my free facial treatment. I did not purchase ANYTHING nor did I authorize ANY charges during that visit. These ( 2 ) occasions were the only times I was physically inside XXXXXXXX XXXX XXXX in XXXX XXXX XXXX, XXXX, WA. At the end of XX/XX/2021, I discovered during a shopping trip to the XXXX XXXX XXXX that XXXX XXXX XXXX was no longer in business at XXXX XXXX XXXX when I encountered their empty store with their XXXX XXXX sign gone. I took a picture which is attached to this dispute, ref ( 2 ). I flagged down a XXXX XXXX XXXX ( XXXX XXXX ) guard to ask when XXXX XXXX had left the mall and what happened to them. She told me it had been a few weeks ago and nothing more. I also asked the employees of a business, XXXX XXXX, on the first floor nearby. They verified with me that XXXX XXXX had indeed left the mall a few weeks ago. They said the employees of this store would come and go and would not always be open which is against the mall rules. Their impression of this business was that it was rather sketchy and mysterious. Details of my XXXX XXXX XXXX purchase on XX/XX/2021 I made a purchase at XXXX XXXX XXXX in XXXX XXXX on XX/XX/2021 in the amount of {$220.00} for XXXX XXXX XXXX XXXX XXXX product and I received a free XXXX XXXX XXXX XXXX XXXX XXXX XXXXg product. The receipt for that transaction is attached to this dispute ref ( 3 ). This purchase was charged to my USBank credit card and the charge shows up on my USBank credit card statement as XXXX XXXX XXXX XXXX WA in the Description column, in the correct amount of {$220.00}. What is noteworthy to mention was that I was surrounded and distracted by Miss XXXX ( their supposed Aesthetician ) as well as XXXX ( their supposed Store Manager ) during my purchase. They gave me a sparkling water to add to my distraction. Looking back on this unfortunate experience, I realized I may have perhaps left my purse unattended during all the commotion and distraction. Details of the Fraudulent, Unauthorized credit card charges The 1st ( 2 ) fraudulent, unauthorized charges were made on XX/XX/2021, in the amount of {$3000.00} on my USBank credit card and {$9100.00} on my XXXX XXXX XXXX ( XXXX ) credit card. I did not receive any services, products, receipts or any other information regarding these fraudulent, unauthorized charges. The 3rd fraudulent, unauthorized charge was in the amount of {$27000.00} on XX/XX/2021 on my USBank credit card. While I was at XXXX XXXX receiving my free facial treatment on XX/XX/2021, I left the treatment room and against my better judgement, I left my purse unattended hanging on a hook in the treatment room. They wanted me to look at my skin in the light of the store in the large mirrors. Miss XXXX and the Store Manager XXXX were literally in my face saying how beautiful my skin was, etc., which was very distracting to me and gave me a sparkling water to add to the commotion. Also, on XX/XX/2021 there was a charge for {$13000.00} for XXXX XXXX XXXX which XXXX declined. The XXXX Fraud department informed me of this great news after I reported the fraudulent, unauthorized {$9100.00} charge to XXXX made on XX/XX/2021. I did not receive any services, products, receipts or any other information regarding these ( 3 ) fraudulent, unauthorized charges. All 3 fraudulent, unauthorized charges showed up on both my USBank and XXXX credit card statements in the Description column as COSMETICS AT XXXX, XXXX WA. This is the exact same description at the top of the credit card receipt for the initial, sole, valid credit card purchase I made at XXXX XXXX XXXX. I have no idea what was to be purchased by the ( 3 ) fraudulent, outrageous, unauthorized charges. I received NO products, services or receipts regarding these charges and no information was given to me by XXXX XXXX or any other company about why the charges were made. That is still the case. I SPECULATE THAT MY CREDIT CARDS WERE TAKEN OUT OF MY WALLET IN MY PURSE BY AN EMPLOYEE ( S ) WITHOUT MY KNOWLEDGE AND PERMISSION AND PURCHASES WERE MADE WITHOUT MY KNOWLEDGE OR PERMISSION. I noticed all ( 3 ) of these fraudulent, unauthorized charges while doing a random check of my credit card balances on XX/XX/2021. I was very surprised that I NEVER received a call or text from USBank or XXXX about these outrageous charges from XXXX XXXX asking if they were legitimate prior to them accepting the charges. I have a history of NOT making large purchases on my credit cards and wondered why I wasnt somehow notified. USBank and XXXX ACCEPTED these fraudulent, unauthorized charges. The only reason XXXX declined the {$13000.00} on XX/XX/2021 because this card had a limit of {$11000.00} and had already been charged {$9100.00} on XX/XX/2021. Both my XXXX and USBank statements reflecting the fraudulent, unauthorized charges are attached to this dispute, ref ( 4 ) thru ( 11 ). Filing claims with USBank and XXXX for fraudulent, unauthorized charges On XX/XX/2021, I filed fraud claims with USBank and XXXX for these fraudulent, unauthorized charges. On XX/XX/2021, I received a letter from XXXX stating that were unable to approve your recent fraud claim. They stated that We confirmed your card was used for the charge ( s ). The chip was read, your PIN was entered, and/or you signed for the merchandise or service, which indicated you or someone you allowed to use your card was present. This statement can not be true. They offered no proof of their assertions, because none exists. I asked that the claim be re-evaluated and I received a letter from XXXX on XX/XX/2021 stating that our decision to decline your fraud claim for this transaction ( s ) hasnt changed. They offered no new data ; they just used the exact same words ( above ) from their initial evaluation. again. On XX/XX/2021, I received a letter from USBank stating that Upon concluding our investigation of your recent fraud claim, we have determined the following transaction ( s ) was/were authorized. The {$3000.00} and {$27000.00} fraudulent, unauthorized charges were listed. They added that You have received benefit from the transaction ( s ) by either receiving services and/or merchandise from the merchant. This statement also can not be true. They offered no proof of their assertions, because none exists. All XXXX and USBank correspondence regarding these fraudulent, unauthorized charges are attached to this dispute, ref ( 12 ) ( 17 ). Police / Security reports made of these events I called the XXXX Police Department and a XXXX Police Report was filed for these exact events. It is report number XXXX, dated XX/XX/2021 and updated on XX/XX/2021. This report was made by XXXX Officer XXXX, badge # XXXX. I requested Officer XXXX to press charges against XXXX XXXX XXXX for fraudulent, unauthorized charges on my credit cards that I DID NOT AUTHORIZE. I reported the events to XXXX XXXX XXXX, the XXXX XXXX XXXX security company, who also has many reports on file against XXXX XXXX, including mine. The XXXX XXXX XXXX case number XXXX XXXX. XXXX XXXX is the XXXX XXXX Security Manger. Personal Research into XXXX XXXX XXXX XXXX XXXX has a very solid reputation as a very high-pressure and fraudulent sales organization WORLDWIDE. What I experienced at their store was very high-pressure sales, a lot of employees surrounding me, and a lot of confusion and distraction. I have attached, ref ( 18 ) ( 20 ), an article from FACE magazine that exemplifies XXXX XXXX XXXX reputation. A simple XXXX search of XXXX XXXX XXXX brings up a huge number of fraud/scam articles/reports against XXXX XXXX XXXX. Here are just a few worth mentioningthere are MANY, MANY, MORE! XXXX XXXX COSMETICS SCAM I SAY! XXXX : XXXX XXXX XXXX REVIEW ; UNETHICAL PRACTICES/COMPLAINTS XXXX XXXX : XXXXXXXX XXXX XXXX XXXX SCAM XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX SCAM XXXX XXXX XXXX XXXX & XXXX & XXXX & XXXX & XXXX & XXXX & XXXX & XXXX & XXXXXXXX XXXX XXXX XXXX UNEARTHS A PRICING SCAM : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXXXXXX & XXXX & XXXX Victim Statements I took my USBank credit card out of my wallet to make the initial {$220.00} purchase with XXXXXXXX XXXX XXXX on XX/XX/2021. I never removed my XXXX credit card from my wallet in their store. I SPECULATE THAT MY CREDIT CARDS WERE TAKEN OUT OF MY WALLET IN MY PURSE BY AN EMPLOYEE ( S ) WITHOUT MY KNOWLEDGE AND PERMISSION AND PURCHASES WERE MADE WITHOUT MY KNOWLEDGE OR PERMISSION. I did nothing wrong except walk past an XXXX XXXX store before getting solicited and then pulled into the store by an aggressive salesperson. Looking back, I shouldve broken free and just kept on walkingbut I was taken completely by surprise. USBank and XXXX did something very wrong by accepting fraudulent, unauthorized charges to my credit cards. XXXX XXXX XXXX are complete SCAM ARTISTS and USBank and XXXX refuse to go after these SWINDLERS for their fraud. Instead, USBank and XXXX are choosing to dump their problem on me, the customer. I challenge both USBank and XXXX to prove to me that my PIN was entered or that I signed anything. They CANT because I did NEITHER. Attachments ref ( 1 ) XXXXXXXX XXXX XXXX employee cards names ref ( 2 ) XXXX disputeXXXX XXXX store front closed 3 XXXX ref ( 3 ) XXXX dispute_XXXX XXXX receipt XXXX XXXX XXXX ref ( 4 ) XXXXXXXX dispute_XXXX Statement_XXXXXXXX 1 of 6 ref ( 5 ) XXXX dispute_XXXX Statement_XXXX_XXXX 2 of 6 ref ( 6 ) XXXX dispute_XXXX Statement_XXXX XXXX of 6 ref ( 7 ) XXXX dispute_XXXX Statement_XXXXXXXX 4 of 6 ref ( 8 ) XXXX dispute_US Bank Statement_XXXX XXXX 1 of 4 ref ( 9 ) XXXX dispute_US Bank StatementXXXX XXXX_XXXX 2 of 4 ref ( 10 ) XXXX XXXXispute_US Bank Statement_XXXX XXXX_XXXX 3 of 4 ref ( 11 ) XXXX dispute_US Bank Statement_XXXX 21_XXXX 4 of 4 ref ( 12 ) XXXX dispute_XXXX temporary credit_1_31_XXXX ref ( 13 ) XXXX dispute_XXXX_Not fraud letterXXXX ref ( 14 ) XXXX dispute_XXXX re-evaluation letterXXXXXXXX page 1 of 2 ref ( 15 ) XXXX dispute_XXXX re-evaluation letter_XXXXXXXX page 2 of 2 ref ( 16 ) XXXX dispute_US Bank_Investigation Letter_XXXX_XXXX ref ( 17 ) XXXX dispute_US Bank_Not fraud letter_2_19XXXX ref ( 18 ) XXXX dispute_FACE XXXX XXXX XXXX Review : Gold Metal Scam 1 of 3 ref ( 19 ) XXXX dispute_FACE XXXX XXXX XXXX Review : Gold Metal Scam 2 of 3 ref ( 20 ) XXXX disputeXXXX XXXXXXXX XXXX Cosmetics Review : Gold Metal Scam 3 of 3
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 980XX
Submitted Via: Web
Date Sent: 2021-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-12
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX My wife and I requested a prequal letter from US Bank to purchase a home. On XXXX the Loan Originator issued and forwarded us a prequal letter with an interest rate of 3.205 %, everything was going good at this point and we looked for homes. On XX/XX/XXXX the Loan Originator sent me an email to see how the home search was going. On XX/XX/XXXX I responded to Loan Originators email indicating that the resort like retirement communities we were interested in purchasing at did not use a conventional loan for the purchase as there is a land lease agreement. On XX/XX/XXXX the Loan Originator responded indicating that they could do lease hold properties. On XX/XX/XXXX I responded to the Loan Processor that we were looking at a manufactured home in XXXX XXXX XXXX, and that the land lease was {$720.00} per month. On XX/XX/XXXX the Loan Originator requested the address of the property. On XX/XX/XXXX the Loan Originator sent us a prequal letter. On XXXX we made an offer on the property at XXXX XXXX XXXX. On XXXX the Loan Originator send an email indication that the property that we made the offer on was not eligible for financing. On XX/XX/XXXX I contacted the Loan Originators manager, she admitted that there was a mistake made on their end by the Loan processor, but, there was no process within US Bank that she could use to remedy the situation. So now, we are in a contract to purchase the home and the best finance rate we can find is 5.5 % and the monthly payment is too high, as I am XXXX and am on a fixed income.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83709
Submitted Via: Web
Date Sent: 2021-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-12
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I HAVE CONTINUIOULY BEEN PURSUING THE 2 TRANSACTIONS SINCE XX/XX/2020. I KEEP GETTING TRANSFERRED, HUNG UP ON, OR THE REPRESENITIVES REFUSES TO GIVE ME THE PHONE NUMBER FOR CARDHOLDER SERVICES " BANK & RISK OPERATIONS ''. I FILED A DISPUTE AND THEY SUBPOSEDLY DID AN INVESTIGATION THEY SENT ME THE RESULTS OF THEIR INVESTIGATION AND STATED '' NO FRAUD ''. THIS IS COMPLETELY IMPOSSIBLE I DID NOT MAKE THESE CHARGES AND THE PLACE WHERE THE CHARGES ARE FROM 1/ FL XXXX XXXX XXXX RENTER/CONDO XXXX RENTERS/CONDO AMOUNT $ {$130.00} 2. PA XXXX VIA XXXX XXXX XXXX XXXX XXXX AMOUNT {$94.00} i CONTACTED BOTH BUSINESSES AND THEY CAN NOT FIND ANY TRANSACTION WITH MY RELIA CARD # THESE ARE UNAUTHORIZED ACH DEBIT BOTH TYRANSACTIONS DONE XX/XX/2020 THIS COMPANY DOSE NOT HELP ANYONE ESPECIALLY LIKE MYSELF WHO IS A VICTIM OF IDENTITY THEFT. THE ONLY NUMBER IS A FAX # XXXX XXXX cARDHOLDER SERVICES RELIACARD
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18102
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-12
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I filed a compliant against U.S. Bank in late XXXX XXXX # XXXX XXXX for a hold on my credit card while receiving spam calls. U.S. Bank responded and stated that " on XX/XX/XXXX, we were able to complete the verification process and remove the hold off your account. '' Following U.S. Bank 's response ( attached ), I called the customer service and successfully activated my credit card on XX/XX/XXXX. However, one day later, U.S. Bank closed my account for no reason provided to me. I simply noticed my credit card account dissappeared in my app and called in. I was told that I needed to call XXXX to speak with someone. I called and it turned out to be their " authentication '' department. A rather rude rep simply insisted that I needed to " authenticate '' myself in U.S. Bank branch and then abruptly hung up on me. As a New York State resident, I know that there isn't any U.S. Bank branch in my state, or even in Tri-State area. I verified this via U.S. Bank website. Does U.S. Bank really think I need to fly to Minnesota to " authenticate '' myself? If this is the case, U.S. Bank should not accept any credit card applications from the states where it does not have retail branch, because I am sure no customer will travel by air to their branch to establish their identity. As I have other credit cards, I am fine without their credit card. However, I found their practice strange, arbitrary and discriminating. I am writing to let CFPB and the readers know it so that you are aware.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2021-07-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2021, I purchased a dress from a vendor in XXXX XXXX XXXX XXXX XXXX, via debit card and XXXX, for {$350.00} USD. I received the dress on XX/XX/2021 in a XXXX shipping bag. There was no customs paperwork, no invoice, and no documentation inside the package. The package was brand new and certainly did not appear to have made the trip from XXXX to XXXX, Oregon. It had no customs marking on the package. The dress inside was wet, foul smelling, moldy, and crumpled up with a wet piece of filthy tissue paper. Minutes after opening the package, I called XXXX and asked for a delivery person to inspect the package and the dress. I was told by XXXX, it was my problem and I would need to take it up with the vendor. I called my bank, US Bank, immediately and started a claim on the purchase. US Bank issued a provisional credit. There was no phone number for the vendor so I sent a series of emails that were not responded to over the course of several days. US Bank mistakenly pulled the provisional credit from the wrong vendor. It then released the provisional credit back to the vendor. I called US Bank and they reopened the claim and reissued the provisional credit -- again from the wrong vendor. I have spent over 15 hours on the phone with US Bank ( not including the time spent on the [ phone with XXXX and XXXX XXXX trying to get this claim resolved and to clear up the bank 's mistake regarding issuing the provisional credit against the wrong vendor. Every time I speak with someone at US Bank I am told contradictory and incorrect information. I get endlessly transferred from one person to another, one department to another. Most of the time I hear, " that's not my department, you need to speak with someone else. '' I also have to reexplain the whole situation each time I am transferred. I have spoken with at least ten different managers, customer service reps, fraud specialists, and claim specialists since XX/XX/2021 without any resolution. I have very serious concerns about the competency level of everyone at US bank I have spoken to regarding this issue, where one vendor is denied the money she is rightfully owed and another benefits from this incompetence at my expense. No US Bank manager seems to be able to fox this problem. Please help me to get the innocent vendor paid and my claim resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2021-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-12
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I had an account go so far negative with overdraft fees that I could not get it back in the positive. They left the account open after I requested that it be closed as to not incur further charges. I thought they did, apparently not. They had someone call me saying they tried to serve me in a county I haven't lived in for 7 months. He gave me the name of one XXXX XXXX at XXXX. I called this number and XXXX answered and informed me that I owe XXXX on an account that was only negative in 2016 for like XXXX. She stated that she was with some attorney 's office representing US Bank and they are going to garnished 25 % of my wages. After telling her that I didn't have a job/source of income, she hung up on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2021-07-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/21 I went to my local XXXX to withdraw {$200.00} from an atm at that location. The transaction completed, a receipt was provided, however no money was dispensed. I informed a clerk at the store. The ckerk stated the atm was having " issues '' for the last few days and I needed to call the number in the atm. When I called the atm company they informed me I needed to call my bank. I went back home, called my bank, US Bank. US Bank provided a provisional credit while they researched my withdrawal issue. On XX/XX/XXXX US Bank rescinded the provisional credit. To date XXXX XX/XX/XXXX ). after a number of calls, I have yet to be told why they rescinded the credit for the failed withdrawal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I applied for unemployment went threw the process I would call an was told nothing can be done until Id.me verified my identity they didnt even allow me to reset my twc password until I was verified by Id.me so I couldnt get on twc to check anything on XXXX XXXX I called an was told that I have been receiving unemployment I told them that I put in to get it direct deposit but they sent my payments on a reliacard twc issues I never got a reliacard .I called reliacard did a dispute got the dispute sent to me with a transaction form threw mail I would call daily make sure my mail was on the way to me I was told it was getting printed an the next day I would call they said it was at a post office then next day all of a sudden I call an ask an then Reliacard says that nothing was ordered so I have to do everything all over again .Now to speed up the process Im forced to get it faxed which cost me an also got my card expedited which cast me as well .Once I finally got what I needed i fax the dispute Back an called reliacard the next day to confirm they received it which they said yes I would call daily to get an up date on my dispute They would say it was getting process an again all of a sudden after calling daily they say I never fax back anything even though they had confirmed with me I did everything I needed to do to quilify for the 10 day porvisional by faxing it back days in advance .now had to hurry an re fax it risking my 10 day provisional credit because there lack of timing so now because of reliacard I have to get a CTTR by reliacard to inform the disputers it was reliacard fault for me turning it in the dispute late past the 10 days .An for the CTTR its time consuming because its hard to get a hold of a supervisor an calls always drop all the time employees dont try to understand my situation that Reliacard caused then when I call reliacard they also forget to ask for my passcode that protect anyone from getting access to my valuable information they forgot to ask me at least to 4-6 times an at the end of all this they denied my dispute All the transactions on the dispute where never authorised by me when I finally found out I qualified it was to late an my money was gone I now recovered all my accounts but still missing my unemployment benefits when I finally got the card an called to active it I thought It was good to start getting my benefits threw my reliacard since I had it an I activated it but. NO that was not the case some how threw all this twc ended up sending me a check even though I had activated the card days before my day they pay me unemployment.The check was sent on XX/XX/XXXX XXXX I still have not received a check. Once again reliacard slowing down the process for me to get my unemployment Benifits. {$6000.00} of unemployment have been sent an I have not received a penny or used an penny of it {$1000.00} where sent threw a check that I have not received I should be getting my payments on my reliacard for the next time i will file on XX/XX/2021 that will only be {$200.00} because the extra {$300.00} for the DUA plan will no longer be distributed to all filers I need help recovering my money the bank put me threw so much made me feel less of a person every time I talk to reliacard employee there where way to many mistakes on there end threw out my dispute process which is very serious situate to me as a customer an especially them having personal information about me an them not asking it before talking about my account is illegal Im sure Adress : XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Tx XXXX Email : XXXX Phone : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76051
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2021 US Bank Locked my account several fraud speacilist and bankers have tried to remove the fraud alert and give me access to my account but everything has failed!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2021-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-10
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I was added to an account without my knowledge, consent or permission. My husband added me as a user on his account. US Bank added me as a co-owner. I had no knowledge of this and have been trying to have my name removed from the line of secured credit as it adversely affects my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32750
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A