Date Received: 2022-07-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: to Whom it May Concern : Please see cover letter to US Bank in attachments, as well as all supporting documentation, regarding the failure of US Bank to pay my flood insurance premium from my escrow account. I had previously addressed this problem in XXXX and XXXX of XXXX, and was assured by my local mortgage lender, XXXX XXXX XXXX, that my insurance carrier ( XXXX ) had the wrong bank address causing a delay in providing my Flood policy invoice for payment. I was assured in an email from XXXX on XX/XX/XXXX, that the problem was corrected and all insurance would be paid by escrow as per my mortgage at US Bank. However, you will find additional documentation that US Bank again failed to pay my flood insurance policy for XXXX, causing a lapse of my flood policy on XX/XX/XXXX. US bank has taken the position outlined in the letter from their Customer Advocacy department date XX/XX/XXXX, that it is the fault of my insurance company for not providing the invoice in a timely manner. However, it should be noted that I had immediately notified both Meinders and private banker XXXX XXXX XXXX on XX/XX/XXXX, with a copy of the letter I had received from US Bank to once again provide proof of flood insurance. This email ALSO included a copy of the invoice which been sent for my file. This was still 8 days within the window of the 30 day grace period since the lapse of my policy on XX/XX/XXXX. It should be noted that I was assured this problem was corrected a year prior, and also that the same insurance company and agency provide my homeowners policy which US Bank did pay from escrow this year. Neither XXXX nor XXXX made any further communication with me regarding an issue with the escrow payment until I once again contacted them on XXXX XXXX, after receiving notification that US Bank had force placed a flood insurance policy on my property for nonpayment of premium. The delinquency of US Bank failing to pay my flood policy from escrow has caused a significant increase in premium to occur, as FEMA changed the elevation requirement for any NEW policy in XXXX. Had my same policy, which I have maintained with XXXX and the same insurance agency since XXXX been renewed, my property would have been rated at the XXXX feet elevation at which it was constructed, instead of the newly implemented XXXX feet elevation ; causing nearly a 5 times increase in my flood policy premium. Having no luck with either the local bank, or customer service, I was directed to VP of escrow XXXX XXXX XXXX. XXXX indicated it would be much less expensive for me to purchase private flood policy and recommended 3 companies. Two of the companies would not provide a quote to a non-agent, and the third gave a quote in excess of {$14000.00} annually. My policy premium for XXXX, that US Bank failed to pay was {$1300.00}. Obviously, the delinquency on the part of US Bank to pay my premium per my escrow agreement has caused a significant yearly financial burden to be placed on me. Ironically, banks require escrow to prevent this very circumstance from occurring. I very much look forward to your review of this complaint and further guidance. Best Regards, XXXX XXXX XXXX, OD
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 506XX
Submitted Via: Web
Date Sent: 2022-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-25
Issue: Problems at the end of the loan or lease
Subissue: Termination fees or other problem when ending the lease early
Consumer Complaint: I am writing you because I leased my car with US Bank on XXXX. The price of the car when I leased it at the dealership was {$52000.00}. Unfortunately, I was hit by another vehicle on XX/XX/22 and my car is totaled. My car insurance informed me they would award me {$62000.00} for the claim. I contacted US Bank on XXXX XX/XX/XXXX and asked them how much it was to buy the car and they said {$44000.00}. The loss department sent my insurance a letter of guarantee saying they will require the entire amount that my insurance is providing which is {$62000.00}. I found that very odd since the price of the car when I bought it was less and I have made 17 payments of {$790.00} which comes to a total of {$13000.00}. When I called the loss department, conveniently enough, they don't speak to the customer but only directly to the insurance. I realized that is just so that the company can ask for the entire amount of the money being provided by the insurance. I asked my insurance to request a break down of how they got to the number and they said they don't provide that information either. VERY CONVENIENT AGAIN! I made my insurance stop the payment because this is outrageous. A lawyer recommended I buy the car for the {$44000.00} and then the insurance would have to send me the check directly to me. However, when I called the company they said that they don't own the car even though I have explained to them that they do since the payment was stopped and that I want to buy it. So, what they did is transfer me all day and then they say I must speak with the loss department, but the loss department won't talk to me, only to my insurance. This car leasing company is pocketing {$18000.00} from my insurance claim that does't belong to them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91607
Submitted Via: Web
Date Sent: 2022-07-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 we were trying to sell our XXXX XXXX on the XXXX XXXX and we were asked by an individual whose profile name was XXXX XXXX. He wanted to purchase from us using XXXX. He got our XXXX information which is through US bank, and sent us a confirmation that he sent us our {$600.00} for our XXXX XXXX. We then received an email from XXXX that this supposed XXXX used to make it look like we needed to send him {$400.00} to upgrade to a business account so we could get out {$600.00}. The email came from XXXX or so we thought. The only reason we sent {$400.00} was because the email looked legit from XXXX who we use with out US Bank account. US bank didnt even contact to discuss what happened or look at the emails and proof we have. Had we known the XXXX emails were fake we wouldnt have sent {$400.00}. We have the messaged chat and emails for proof. We just want our {$400.00} back. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2022-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-24
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: When I was using my online banking at usbank.com, I saw a targeted offer saying that " Redeem your checking offer ''. When I clicked the offer, I saw the offer says " Earn up to {$500.00} when you open a new eligible U.S. Bank checking account and complete required activities. '' ( Attachment XXXX ). So I went ahead to apply and was approved for the checking account. ( Attachment 2 ). I finished the {$500.00} offer requirement " recurring direct deposits of two or more that total more than {$5000.00} '' and did not receive the bonus. After several conversations with XXXX from US bank customer service, I was told that my account isnt illegible for the promotions " due to having a prior account within 24 months of account opening and receiving bonus within 24 months of account opening ''. I replied to XXXX saying that " I was targeted this {$500.00} offer from US bank in my online banking, and I was not aware of the 24 months requirement. I clicked the offer, the offer code was prefilled, and my account was opened as usual, without any kind of warning saying that I could not get the offer. If I was warned in any way or my application was just rejected, I would not try to complete the requirements. Now the requirements have been completed for a while, and I would request the offer to be honored. '' The reply I got from XXXX saying " while I truly wish I could say otherwise bonus are done systematically so, we dont have a way to override the system, and apply the bonus ... ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2022-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I got a text at XXXX on Sunday XX/XX/XXXX, as stated, " Freemsgs : US Bank Fraud : Did you attempt XXXX transaction? Reply XXXX or XXXX for a representative to reach out. Case # XXXX To Opt Out Reply Stop. '' I then got a call from US Bank ( caller ID verified ) at XXXX which lasted XXXX mins and XXXX secs. They told me they were the fraud department and seen charges on my account that looked suspicious. They said they were helping me correct it. While on the call they sent me another text at XXXX stating the following, " Your Verification Code - US Bank Cancelation with XXXX Your Reference Verification Code is : XXXX Please use this code to verify the Mobile Phone Number added to your US Bank QuickPay with XXXX profile. Dont share any codes during this cancellation with anyone. You can only use the code for this specific Mobile Phone Number. '' The call was disconnected shortly after that. I called US Bank ( I dialed the same number that called me the first time ), this is where they informed me I was a victim of fraud.They took {$3500.00} in total from my checking account ( XXXX transactions of {$1000.00}, and a 3rd transaction of {$1500.00} ). A representative with US Bank 's fraud department informed me that because it was through XXXX it had to be authorized, so it is not covered/insured through US Bank XXXX These transactions were NOT authorized. We informed US Bank immediately and they refuse to help or reimburse the funds due to the fraud! I am in need of additional help with investigating these fraudulent transactions because I desperately need to get my money back. My family and I greatly appreciate any help! Transactions total : {$3500.00} Transaction Date : XX/XX/XXXX Bank Name : US Bank Bank Address : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : United States of America Bank State : XXXX XXXX XXXX Zip Code : XXXX Name on Account : XXXX XXXX ( joint account with my wife ) Account Number : XXXX Local Police report information below : XXXX XXXX, XXXX, XXXX, XXXX XXXX Police Department, report # XXXX, date reported XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 57108
Submitted Via: Web
Date Sent: 2022-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank records and personal assessment attached. Possible discrepancy between accounting and reported account balances. Where past account balances still available, assessment of records indicates possibility that revenue is missing from checking account. Transaction history was evaluated from XX/XX/XXXX until XX/XX/XXXX as of today, XX/XX/XXXX. Two sheets on attached documents show the full assessment, as well as two from XXXX and XXXX of XXXX ; and from XX/XX/XXXX until XX/XX/XXXX ( to count with the latest known account balance ). During XXXX, the last debit card was authorized. Then not authorized. I called to authorize it, the process worked like usual. Tried to spend on it after and the card was determined invalid by the machine the card was ran on. Tried to reauthorize it and it still didn't work. Got a new card now and this one is now working. This also happened to be near a large cash deposit from work I did with a sole proprietor. He doesn't have an assumed business name that I know of. Was this an account freeze to determine the legitimacy of income? Why was I not notified? How do authorized cards become unauthorized apart from consumer decision? Why are they invalid after being reactivated? Why, if there is such, are there apparent discrepancies between bank transaction records and the account balance posted? Do debit transactions go directly to the bank 's accounting? Or to the credit vendor advertised on the card? Does XXXX practice similar contract terms and conditions as XXXX XXXX or XXXX?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97045
Submitted Via: Web
Date Sent: 2022-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: XX/XX/2022. .01 added to savings account. XX/XX/2022 XXXX added to savings account. Descriptions says credit interest. Checked with the bank. I thought they were subtracted but they were added. Teller did not seem to think that it was due to XXXX. Concerned that untraceable additions to my account imply access to cause losses, assess charge off. Right now, I don't have any credit open, and I'm paying student loans according to the payment plan selected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97045
Submitted Via: Web
Date Sent: 2022-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: On XX/XX/2021 at XXXX XXXX XXXX I purchased XXXX XXXX XXXX XXXX XXXX XXXX -- parent company XXXX -- with {$100.00} value. The card was activated. I tried to register it the morning of XX/XX/XXXX to no attempt. The sticker on the front says the card can be used at a merchant without registering it. My son took the card on a field trip to XXXX XXXX XXXX XXXX and tried to use it for lunch -- the reason we purchased the card. The card was declined. I contacted XXXX customer service. XXXX confirmed the card was activated per the above but then deactivated because there had been a fraudulent attempt on the card in XX/XX/2021. He told me I had to register the card and he would mail me a replacement. I told him that wasn't acceptable. I wanted to speak with a supervisor. He told me I could only do that if I registered the card. I told him I was not registering the fraudulent card. The remedy I seek is a refund of the card value {$100.00} and the {$5.00} fee I paid for the card. I also seek any other remedy available. XXXX and XXXX 's activated a card that XXXX XXXX systems at least detected fraud on immediately after they took my money. XXXX should have never let the card be activated. This a consumer fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On the account listed below, I have never been late on my account, but it's being reported as late. You can see that i am always on time. I told the bureaus to investigate every piece of information on the account listed. According to the FRCA the term " investigate consumer report '' means a consumer report or portion thereof in which the information on a consumer 's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or may have knowledge concerning any such items of information. ELAN FIN SVC XXXXXXXX XXXX XXXX Account # : XXXX XXXX XXXX Account Type : Revolving Revolving Revolving Account Type - Detail : Credit Card Credit Card Credit Card Bureau Code : Individual Individual Individual Account Status : Open Open Open Monthly Payment : {$61.00} {$61.00} {$61.00} Date Opened : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Balance : {$980.00} {$980.00} {$980.00} No. of Months ( terms ) : XXXX XXXX XXXX High Credit : {$1600.00} {$1600.00} {$0.00} Credit Limit : {$1500.00} {$1500.00} {$1500.00} Past Due : {$0.00} {$0.00} {$0.00} Payment Status : Current Current Current Last Reported : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Comments : - - Credit card Amount in H/C column is credit limit Date Last Active : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date of Last Payment : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Two-Year payment history Month XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OK OK OK OK OK OK OK OK 30 OK OK OK OK OK OK OK OK OK OK OK OK OK OK XXXX OK OK OK OK OK OK OK OK OK 30 OK OK OK OK OK OK OK OK OK OK OK OK OK OK XXXX OK OK OK OK OK OK OK 30 OK OK OK OK OK OK OK OK OK OK OK OK OK
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85338
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This letter is a formal complaint against US BANK in regards to an accounts # XXXX {$9400.00}, XXXX {$5800.00}, XXXX {$7500.00}. They have repeatedly violated my rights as well as the Fair Credit Reporting and the Fair Credit Billing Acts. Despite the several correspondences Ive had with them, they continue reporting inaccurate and unverifiable derogatory information about me to the three major credit reporting agencies XXXX, XXXX, and XXXX. For one, I have requested verification of this debt per my consumer rights pursuant to the Fair Credit Billing Act. They have allegedly verified this account several times electronically to the credit bureaus but never once to me as mandated by law., I've actually disputed with them several times directly who simply refuses to validate the debt they claim I owe as requested per the FDCPA. I'm even in dispute with them via the XXXX XXXX XXXX. And I've sent every piece of proof that both XXXX and XXXX could possibly need to correct this erroneous information on my credit report yet they refuse to do so. That being said, I feel as though I am being viciously attacked by this company and my consumer rights are being violated left and right. I'm well aware of other previous complaints against this company. So my question is, where does it stop? And does your commission have any plans to prevent unlawful business practices such as this from happening in the future? Please investigate the practices, FCBA, & FCRA violations of this company. I'm requesting that this company is disciplined accordingly for their willful and blatant disregard for the law and also that you REQUIRE them to remove the disputed account in question from my credit reports. This causes serious harm not only to my ability to establish credit and good interest rates, but also to my character as a XXXX. If there's anything I can send you to support my claim, please do not hesitate to let me know. Thank you in advance for your immediate attention to this very serious matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40291
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A