Date Received: 2022-09-01
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: In XX/XX/XXXX I took a credit card with US bank, US Bank XXXX XXXX SIgnature Card, at the XXXX OH XXXX USA branch for two reasons : 1. Although I have been a customer of US Bank for 14 years I was told I would be charged a monthly maintenance fee that could be avoided if I had a credit card with US Bank 2. That I could make a balance transfer from another credit card that would remain interest free for 12 months from the time of issue and as long as I made a minimum payment I would not be charged interest. When I spoke to the manager of US Bank XXXX OH branch whom issued me the card I was told that if I made purchases as long as I paid these off I would not be charged interest. I took the card with a balance transfer of approximately $ XXXX. Every month I purchased small amounts, of approximately XXXX or XXXX dollars and paid back a sum that was well in excess of this to ensure I was paying back for these purchases and also paying off the balance transfer. On XX/XX/XXXX I started seeing interest charges on this account that continued every month ( XX/XX/XXXX : {$13.00}, XX/XX/XXXX : {$9.00}, XX/XX/XXXX {$7.00} ). I then called the helpline for the card at approximately XXXX XXXX on XXXX to find out why I was being charged these amounts despite the fact that I was paying pack way in excess of the purchases- {$100.00} on XXXX, {$250.00} on XXXX, {$250.00} on XXXX, {$600.00} on XXXX, {$150.00} on XXXX, {$1000.00} on XXXX - ( so that I could also pay back the balance transfer amount ) and it was many months before the interest-free period on the balance transfer expired. After speaking to an agent I was put in touch with her supervisor " XXXX '' who said that as per my agreement a portion of the paid amount would go to pay back purchases and a portion would go back to pay back the balance transfer. When I took the card I was never told this and was told that as long as I paid the amount needed to cover any new purchases there would not be an interest charged. I would also suggest that to any reasonable person it would seem quite obvious and fair that if a customer pays off a credit card it should be either made clear how much will go to pay for recent purchases and how much would go to the balance transfer and how much he or she would need to pay to avoid interest. None of these were revealed when paying off the card through the online website.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43017
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Company is aware and has shut down the account. Fraud application has been sent. Just wanted to make sure this was acknowledged.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I was closing my account at a XXXX balance. They debited a purchase which was corrected as a mistake. They refuse to correct this as only one item was purchased in XXXX of XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I had two business accounts with US Bank with over {$88000.00} between both accounts. Both accounts were open under two XXXX that I created. I sold skin care products & beauty products through both sites. In XX/XX/2021 they froze both accounts due to possible fraudulent activity. They closed both of my accounts in XXXX and took all my entire over {$88000.00} out and sent me a letter saying both accounts were closed with XXXX balance! I have contacted them a few times since XXXX and they said they are in the process of sending back all my income!! I have asked for accounting numbers on returns and still am wondering how they could take all my money!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55044
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am trying to decide on making a large purchase. My US Bank Credit card allows me to use a new feature called XXXX XXXX. This allows you to pay for large purchases over time for a monthly fee and a set payment amount each month. However., the bank will not tell you how much the fee is or the amount of payments until you actually make the purchase on your card. Ridiculous. There should be a way to calculate that so that you know BEFORE putting a large purchase on your card. Isn't there a law that states rates and fees must be disclosed? They don't, and a snotty customer service rep told me no one will EVER be able to tell me what it will be prior to purchase. Unacceptable and it must violate some banking disclosure rule.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: In XXXX of XXXX, I entered into a forbearance program with US Bank. Although I was ready to end the program after 2 month once I knew I would still have a job after Covid hit and everything shut down US Bank advised me that this program can only be used once and no one had any clue what was happening at this time. I ended the forbearance after 6 months. I went through the trial payment process. Completed it. Was approved for the modification. Completed all forms sent to me. The next correspondence was US Bank never received the packet with signed docs. Then I get a letter stating it was received but not in time. I know for a fact from a US Bank employee that no one was going to the bank and working from home at this time. So whos dest or stack of papers my paperwork was left behind on... I dont know. Before this can be resolved my loan it transferred. During a uncompleted forbearance modification process put in place but the US Dept of Housing and sould not have be transferred at this time. My loan has now be transferred 3 times and is never getting the modification finished causing be to be over XXXX month delinquent wrecking my credit showing I owe anywhere between $ XXXX behind which the math doesn't add up and preventing me from any refinance abilities
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63368
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: To whom it may concern, I received a call from a collection agency called XXXX XXXX regarding a credit card ending in XXXX with the U.S. Bank National Association for a charg eof XXXX in XXXX of XXXX. I do not own that credit card and never have. The card was used in XXXX XXXX XXXX. I live in XXXX, XXXX. I told the collection agent that she was trying to collect on a card that was fraudulently open in my name. I LATER received a letter from XXXX XXXX with instructions to call US Bank XXXX XXXX XXXX at XXXX with a file number and have not heard back. Please assist me with ggis as I have excellent credit and I am concerned about repercussions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 15101
Submitted Via: Web
Date Sent: 2022-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I been thoroughly off and on, on this web site to clear, Fix, and dont do this again. And Still too my surprise, AGAIN!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91331
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Since last year, US Bank has been running a credit card due date payment scam. Last year -- I'm not sure exactly when -- US Bank rolled their separate online Visa credit card payment module into their Bill Pay one, without taking into account that the latter doesn't allow users to post payments on weekends or holidays, even when the statement due date falls on one of those days. Hence, for the past year or more, US Bank has been forcing credit card customers to pay up to at least three days early or pay late and get charged a fee and interest. They made the change without any notification to cardholders or with a workaround. I notified them of this, including their Office of the President, in Fall XXXX, but they blew it off without investigation, although I had provided enough information for them to do so. In the meantime, sometime around the turn of the year, I called their Customer Service and asked specifically what would happen if my Statement due date fell on a weekend or holiday and I set up payment for the next business day. After consulting with someone, I assumed a supervisor, the rep returned to say that the payment wouldn't be considered late. That turned out not to be true. I made an {$8.00} purchase on XXXX this past XXXX using my US Bank Visa card and subsequently discovered that the Statement due date, XX/XX/XXXX, fell on a Saturday. On XX/XX/XXXX, I set up a payment for the next business day after the weekend, XX/XX/XXXX. As a result, the payment was considered late, with an {$8.00} fee and {$1.00} interest. On this basis, I wrote their Customer Service explaining and asking why. When I received a perfunctory response, I asked that the matter be escalated to the Bank 's Office of the President. I have since been contacted by XXXX of the Office of the President, and spoken with XXXX ( XXXX hour customer support ) and XXXX in IT, the latter opening a case number ( XXXX ), which meant it went to IT Operation Team. In addition, XXXX reversed the late payment charges ; XXXX sent me the Bank 's online Digital Explorer demo entitled " Pay Your US Bank Account Bill, '' which affirmed what I claimed. Through this process, everyone claimed to be unaware of the change to the US Bank 's site and its repercussions, except for XXXX ' supervisor. The Operations Team emailed me a day or two later with another perfunctory, irrelevant reply about unplugging my modem, checking software, etc. To that, I reexplained the issue and offered screenshots to back it up. Only then, did I get a request to see the latter, although at every step of the way I had offered them but been refused ( neither XXXX or IT were able to view my computer remotely because the " Cobrowse '' link on their site did not respond with any browser I tried ( XXXX XXXX XXXXXXXX -- XXXX XXXX ). I've attached the screenshots to this complaint. That's where it currently stands. The three screenshots are as follows : 1 ) US Bank Visa XX/XX/XXXX due date blanked out when I went to pay on XX/XX/XXXX 2 ) US Bank Visa XX/XX/XXXX due date with popup showing weekends & holiday blanked, so you can see XXXX XXXX is greyed out 3 ) The example taken from the US Bank 's own Digital Explorer tutorial, " Pay Your US Bank Account Bill '' demo, showing weekend days greyed out 4 ) US Bank Visa XX/XX/XXXX late fee & interest [ since reversed ]
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 59715
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have received an escrow account disclosure statement dated XX/XX/XXXX from US Bank ( XXXX ). The analysts shows a shortage of {$3300.00}. Since XXXX of XXXX I have been going back and forth with US bank trying to get an explanation of where this shortage is coming from. I have made numerous phone calls since then. I was told to wait till XX/XX/XXXX to get a recalculation of the analysis since it was drastically miscalculate, probably due to someone's error. I have spoken to several customer service representatives and none of them was able to find out how this mistake happened and why. After waiting and getting nothing in the mail or via email, today, XX/XX/XXXX I called again. And I was told that someone made a note on the account that there was no need for recalculation. US bank miscalculated this analysis, they made a mistake and they are not even able to explain this to a consumer. I have the right to know, to be explained in layman terms how US Bank landed on this amount. Even the customer service reps were puzzled as to this unfounded analysis calculation. There were absolutely no changes that could affect such drastic shortage on my escrow account. This is beyond frustrating. This huge miscalculation of shortage caused my mortgage payment increase by almost {$300.00} a month making it twice as hard to keep up with payments and maintaining good payment history. I have been trying to get answers from US Bank to no end. Today I was told to wait till XX/XX/XXXX to get answers. I need answers and explanation and accurate recalculation YESTERDAY. I Can not be pushed to next month and next and next endlessly because the bank doesn't know how to calculate properly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91352
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A