Date Received: 2022-10-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: During a period when i was in hospital and not well, i used my account to get food. Over this period US Bank charged me for 18 overdraft fees! or {$640.00}! I deposited cash to cover my debits ( for purchases ) and also paid 2 overdraft fees! Please see attached the download of my checking account to see the charges. This is unfair, reasonable and unjust.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92675
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Grievance against Elan Financial Services and my Secured Credit Card closing mechanism fails to provide logical justification in holding my actual cash value for two months. I have legitimately paid off my XXXX. with Elan FS via XXXX XXXX XXXX. Therefore Elan FS has no logical justification to suggest nor to insinuate that a need to withhold my account money would protect Elan FS against a chargeback because the checking account belongs to me and I have proven it to you via this grievance. [ See screenshot-a. ] Furthermore, the XX/XX/2022 transactional records which are posted to my XXXX indeed show that it compromises all direct from retail merchants. Therefore Elan FS has no logical justification to be expecting transactional amounts to change. [ See screenshot-b. ] Furthermore, the account holder has only just incurred a single fee during the year of 2022 which was recorded on XX/XX/2022, 130 days ago, and there aren't any foreseeable fees. [ See screenshot-c. ] Please take note, the account holder has not made any international transactions, nor made any cash advances either. Lastly, the webpage hosted by Elan FS where the terms and conditions are located but before account approval, is apparently obsolete because upon viewing it and considering the fact there is a signature line which must be filled out in handwriting, I did not at all agree to it, Elan FS did not contact me to sign it, and Elan FS did not provide me competent contract terms. [ See N.J.S.A. 56:8-2 and see Rent A Center, Inc. v. Antonio Jackson , 561 U.S. 63 . / ( A determination that a contract is unconscionable may in fact be a determination that one party did not intend to agree to the terms of the contract. )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08753
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: This account is a re-election account for a State Senator in Washington state. This account goes dormant often in between election cycles. We've had this account for more than two decades. In late XXXX of this year, unauthorized debits began coming out of the account. I noticed this when I logged into the account online in early XXXX. I discovered at that time that the account was overdrawn and had been for more than a month. We ( the other account holder and I ) received no notifications from US Bank alerting us to any of the 25 unauthorized transactions that had been occurring during this XXXX and a half month time period, nor that the account was overdrawn. I called the bank, US Bank, immediately upon discovering this and reported the fraud/unauthorized transactions. I have called several times since to follow up and receive updates or instructions on what to do. They have restored some of the funds in early XXXX, but not all of them. Out of the nearly {$11000.00} that was stolen from the account, only roughly {$2100.00} has been restored. The fraud department at US Bank has been extremely difficult to reach and extremely rude and unhelpful in trying to restore these remaining funds. When I call, I am ping-ponged around repeatedly to different departments, disconnected several times mid-call, and told there's no additional information ( when I haven't been given much information at all ). I am consistently transferred to an intermediary who relays questions and answers back and forth between someone in the fraud department and myself. I have never been able to talk to a live person within the fraud department itself, only self-described customer service " liaisons '' on behalf of US Bank XXXX US Bank has claimed that only the funds stolen within a 60-day reporting window are required by law to be restored. However, my understanding is that it should be from the statement date, not the transaction date, which means another {$5500.00} or so should be restored. Is that accurate? It's unclear if they are going to help us restore the full {$8800.00} that remains unrestored. Sometimes when I call, I am told they are still investigating the remaining unauthorized transactions. Other times when I call they say they are not and the case is closed. I don't know what the true situation is. It also is unclear why they aren't trying to help us restore the full amount stolen even if it is outside the window. I have had several work colleagues who have worked for CFPB or in federal Congressional offices who have told me that it is quite common for banks to restore funds fully, even outside the window. The amount is small, the case is clearly fraud and the account requires special consideration because it's a political account, subject to public disclosure laws/public scrutiny. It's been extremely frustrating to not only have received no notifications about the overdraft or near daily debits, but also the completely unhelpful posture of US Bank in the aftermath. Is there anything to be done here?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98107
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have two inquiries on my report with XXXX there for US Bank on XX/XX/22 and XXXX on XX/XX/22 I did not authorize these two inquiries. I contacted the credit bureau they advised me that I had to reach out to the creditors, I called the creditors and they advised me that they have no knowledge of what the inquiries are for because they dont see any applications. I told XXXX that and they told me that there is nothing that they can do unless I get a letter from the creditors saying its ok to delete the inquiries from my report. Non the less I need assistance with obtaining these letters from US bank and XXXX to give XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 953XX
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: XXXX was to process credit cards for a 2 percent fee was never granted access to withdraw funds from account. no other fees were to be charged closed buisness on XXXX account was only used for deposits of social security. deposit records show this.branch bank did not address change to mailing address so was not aware of unauthorised withdraws till XXXX. so monies from social security were taken i nave received no court orders to allow funds to be taken from account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 557XX
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I requested a transfer of an IRA CD prior to US Bank charging a maintenance fee. They failed to transfer the CD and charged a fee. After discovering the problem, they have finally transferred the IRA but still charged the fee and have not reimbursed me for it. In fact, the branch manager said they did not reimburse maintenance fees. I believe they owe me for the {$30.00} fee, since the request was made before the assessment and any error is theirs. The XXXX XXXX the account was transferred to had to contact the XXXX XXXX in order to get them to transfer the funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 65201
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I had an existing loan with USBank for a boat. The boat was caught by a tornado and suffered a catastrophic loss. I paid the remaining amount owed ( in full ) with a personal check and the insurance company issued a loss claim check for the amount owed and US Bank was a co-signer on the check. Since I paid off the loan already, I asked them to co-sign and then they confiscated the check, saying that they have a process for claims andit needed to be sent to claims dept. I told them I already paid the existing loan off. They indicated I should cancel my personal check. Which I tried to do with XXXX XXXX, but was informed that US Bank already cashed/processed it. I have been waiting for over two months for them to return the insurance check or refund my money over {$26000.00} and they will not refund my money or return the insurance check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a mortgage with USBank. The terms of my mortgage demand that I pay into an escrow account regular payments - out of which USBank disburses amounts for property taxes and home owners insurance. In 2022, USBank has made XXXX disbursements : XXXX XX/XX/XXXX for {$4500.00} to XXXX XXXX, CO for property taxes due XX/XX/XXXX, XXXX XX/XX/XXXX for {$4500.00} to XXXX XXXX, CO for property taxes due XX/XX/XXXX, XXXX XX/XX/XXXX for {$3600.00} to XXXX XXXX XXXX XXXX XXXX XXXX XXXX. This has left my escrow account with- {$1000.00}. These amounts are correct. I received a notice of escrow account analysis for payments due in 2023 on XX/XX/XXXX stating total anticipated disbursements for the next XXXX months of {$12000.00}. The number is incorrect, as the county had recently adjusted my liability and XXXX XXXX increased my home owner 's insurance. I had previously contacted USBank to inform them of the change of amounts, but this was ignored. When I received this incorrect escrow analysis, I immediately contacted USBank, who assured me they would correct the error. I received a second escrow analysis on XX/XX/XXXX stating a total anticipated disbursements for the next XXXX months of {$12000.00}. I again contacted USBank to discuss the problem, they again assured me the error would be corrected. The contact was followed by a letter on XX/XX/XXXX stating that an additional escrow analysis was conducted showing a shortage of {$4100.00} in the escrow account due to the home owner 's insurance, which had already been paid and deducted from escrow. I have now been told there is another escrow analysis being conducted, but I have no confidence it will be done correctly. My actual anticipated disbursement is {$3800.00} to XXXX XXXX and {$2400.00} to XXXX XXXX, CO for a total of roughly {$6200.00} - less than half the amount being demanded by USBank. The mortgage agreement we signed allows USBank to demand escrow payments for the purposes taxes and insurance, with the amounts to be split over 12 months. Even with the shortage payment required- my escrow payment should be about {$610.00}, not the {$1000.00} demanded by USBank. I demand USBank meet the requirements of the mortgage agreement and align my escrow payments with the anticipated payments required for 2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80439
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Once again I have found the need to seek resolve for the same issue that I just recently submitted a complaint about. In fact it seems to be the only way that I am able to get an adequate response in order to find closure so that I can move forward. It wasnt until I submitted my complaint to your agency regarding the reversal of a provisional credit, that I was granted the credit and notified that it was issued and it was final. Ironically speaking, on XXXX XXXX, on or about these dates, my account had finally been credited for two other payments that had also previously been disputed. At that time I was told to be sure to complete the forms that were to be sent to me, and return them as soon as possible. As time went on, there were no forms that arrived in the mail, only XXXX different debit cards, two of which I had never requested. It wasnt until after the previous complaint was filed that got the attention of XXXX, of US Bank, XXXX XXXX XXXX, Office of the President, who responded to the complaint by sending me documents regarding the prior complaint that notified me that the credit was granted and that it would be final, but also the documents that were never sent regarding the provisional credits that were issued on XXXX XXXX? Now mind you, the documents that were included in the packet were not only inclusive of the resolution regarding the complaint sent to your agency, but the documents that were supposed to have been sent weeks ago regarding the claims for the provisional credits that were given at the beginning of XXXX! The letter was dated XX/XX/2022 mentioned, the post mark on the outside of the envelope was dated XX/XX/2022, but the correspondence that pertained to the previous provisional credits issued the beginning of XXXX, stated that after the forms were completed they were to be sent back and received by them by XX/XX/XXXX. ( the very next day ) or the credits would be reversed! In whos reality does this exist? Certainly not in mine. First and foremost, I never received the packet until XX/XX/XXXX and at that time I did as I was instructed to do. Without any warning, on Friday, XX/XX/XXXX, I withdrew XXXX $ from my account at XXXXXXXX XXXX. and at that time my balance was as it should have been. It wasnt until approximately XXXXXXXX XXXX. that I checked my balance and the credits had been reversed resulting in a negative balance depleting my account leaving me with a negative {$680.00}! causing checks to be returned and essentially nothing at all to pay bills, get gas or food. Not only that, but the order in which things were done were not only deliberate and insulting but were done in direct retaliation because of the complaint that was filed about the claim that they had previously denied. It is obvious that the documents that were sent to me on the 15th, were not going to arrive in enough time to be returned by the XXXX. because they were sent through the regular mail and not overnight express. I have the envelope that has the postmark as well as the documents that were dated XX/XX/XXXX, requesting that they be returned by the 16th. Absolutely absurd. I have suffered an extremely emotional and financial crisis as a result of the recent deliberate unacceptable events. I am deeply concerned about the actions of a company that claims to be concerned about XXXX Veterans, which my husband proudly is but given the most recent unethical behavior that has been disclosed involving US Bank employees and unsuspecting customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45231
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I had opened a credit card in XXXX of 2022 with a bonus of {$750.00} being promised for completing a {$7500.00} purchase spend withing a given time frame ( Earn {$750.00} in rewards after spending {$7500.00} in eligible purchases within four months of account opening ). Having completed the requirement I had called in on XX/XX/2022 and confirmed with an account representative that indeed the requirement had been met. In spite of numerous attempts to resolve this non fulfillment of the promised bonus the company still has not credited the promised bonus offer by claiming that a certain purchase had been returned. I had explained that the said credit was processed without my consent. USbank did promise to escalate this issue with upper management and initiate a credit as promised yet this has not yet been fulfilled despite the length of elapsed time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11213
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A