Date Received: 2023-01-10
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I deposit a check from a payment from a customer on my account on usbank. Once the check was clear I use the balance to buy materials for the project Im working for the guy whos giving me the check. 15-20 days later the guy put a stop payment on the check and the bank charge me for the balance of the check. Im talking with the bank to see whats the problem why they charge the amount of the check and they dont explain me clear. 1 month later they close the account with a negative balance and not Im not able to open a new bank account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91706
Submitted Via: Web
Date Sent: 2023-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: 15 % increase in monthly payment with no notice. I called Customer Service on XX/XX/23 regarding an increase of over {$120.00} for my monthly mortgage payment and it was told that it was due to tax increase of around {$200.00} and insurance increase of $ XXXX annually. Which is an increase of roughly {$500.00}, yet over {$1500.00} is being collected via my monthly payment to address this increase. Explained to the XXXX, I understood that I would be responsible for the increase and even understood a need for a cushion for the escrow, however, a 3 times the amount required is excessive. The XXXX explained that the department in charge of analyzing the escrow determines the amount of increase. A 15 % increase in monthly payment wrestling in a three-fold cushion for fee 's is at a minimum predatory, skirting on unethical. I challenge the tool utilized to determine the metric of a 15 % increase, requiring an excess recouping to escrow the tax/insurance three-fold. A three-fold escrow " cushion '' is excessive, on the surface arbitrary, and appears in favor of the financial institution, facilitating an excess of capital available for their organizations benefit from I am sure a large number of accounts utilizing these unsavory practices. This 15 % increase was initiated without notice or opportunity to appeal the increase. In summation, this practice is fraught with arbitrary application of fees well in excess of the required product ( tax/insurance ) which benefit the lender
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 511XX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I initially made a purchase from XXXX XXXX on XX/XX/2022. The items were too small and I returned them to be exchanged for larger sizes. The company didn't have the products and the cost of the order was {$160.00}. XXXX issued a credit for their site on XXXX, XXXX, XXXX at this time there were no items available on the site. XXXX over month there was a lack of merchandise on the site so the credit couldn't be honored. I then requested through US bank to dispute the original charges approximately XX/XX/2022. The original dispute was closed stating I didn't return proper documentation. However, when I called they had received the documents and were supposed to reopen the case on XXXX XXXX. They failed to do so I called again in XXXX to have this issue re-evaluated. The case was mishandled with little regard, because they continued to fail to update their notes that the documents were received and would only find them once I clearly stated they were sent and your co-workers verified these documents were sent. This case needs to be reopened and my refund needs to be issued.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37167
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: US Bank contacted me, unsolicited, in XX/XX/XXXX offering a forebearance. I lived in XXXX XXXX XXXX and the XXXX had just hit the area. I initially declined the offer, saying it wouldnt make sense to accept If I needed to just repay the entire amount at the end of the forebearance. They offered and confirmed multiple times any deferred payments would simply be put on the back end of the loan. I accepted this and we agreed on terms, and the forebearance began. A year later, they refused to honor our contract and demanded full payment of the deferred payments. Since XXXX of XXXX and their breach of our forebearance agreement, they have sent letters stating I need to apply for mortgages assistance. I stated I didnt need mortgage assistance, I wanted them to honor our orginal agreement. Theyve said while I didnt actually qualify with what they offered, they asked me to submit a request for assistance. Ive done this multiple times, with no answers or response as to why they breached our orginal contract. During this process, a rep named XXXX from US Bank contacted me and and offered that if I make two payments, they can then just add payments to back end of the loan. In an effort to resolve this, I accepted this and XXXX said would finalize the offer and call me back for payment which never happened. A rep named XXXX also called at a different time saying I just needed to send a letter stating I was affected by the XXXX natural disaster, XXXX XXXX XXXX XXXX, along with some loan information, and he would put all of the payments that were deferred onto the back end of the loan. I submitted this information as requested and again, US Bank still refused to honor their commitment or the follow up agreement to move the payments to the back end up alone. They now are attempting to foreclose on the home and refuse to communicate. All numbers they provide to reach the agents assigned to resolve this go to automated systems saying the agent I need to speak with is unavailable. Theyve locked the account for approximately 18 months preventing me from making a payment, while also demanding payment. I am filing a complaint that US Bank used false and deceptive offers to enter into an agreement they had no intention to honor and have refused to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have sent XXXX numerous requests to remove this fraudulent account from my credit report. US Bank is the one who was reporting this fraud account and as of XX/XX/2022, US Bank mailed me a letter stating that they are holding me responsible for the account but they have previously removed this from my credit reports. I sent copies to XXXX by fax and by mail and they continue to report this account even though US Bank claims they have stopped reporting. XXXX continues to claim US Bank had verified this account belonging to me recently, but is not true since US Bank says they have previously stopped reporting. Please see attached documents as proof.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38002
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had been on a XXXX deferment plan for 18 months through XXXX. Then I was offered a loan modification and performed all of the requirements from XXXX XXXX XXXX. On XX/XX/2022 I attempted to pay my new mortgage and USBank closed my mortgage, told me I'd missed signing modification paperwork ( never received ) and then sent me on a nightmare ride of 3 hour phone conversations and up to two automated calls per day from their collections department. In the summer of 2022 I sought mortgage assistance from XXXX XXXX XXXX. My mental health deteriorated from the anxiety this gave me as I've fought my hardest to keep my home to shelter my children in. I've attached a letter from XXXX to explain my situation thoroughly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am looking to purchase a new built home in XXXX California and US Bank Home Mortgage is the builders preferred lender so I am required to obtain pre-approval from US Bank specifically. I submitted a pre approval application with US Bank on XX/XX/XXXX and also submitted requested personal and financial document on US Banks portal on XX/XX/XXXX. Since only XXXX Banks pre approval is acceptable to the builder, I only submitted information to US Bank. I started to receive numerous solicitation calls from mortgage brokers and companies on Monday ( more than 30 calls ) such that I had to shut off my phone as it was interfering with my work. Many of the callers indicated that they knew I submitted an application, they knew my credit score and they knew I was purchasing home in a particular neighborhood. It is apparent that US Bank, US Bank Home Mortgage, or each of their agents, officers, employees, vendors or partners have negligently or intentionally caused the unauthorized disclosure or sale of my person information, including my cell phone number and email address and thereby exposed me to fraud risks. I do not know if other personal financial and banking information have also been negligently or intentionally leaked, disclosed or sold. I was unable to reach consumer data protection division of US Bank as such information was not available on its website or through its customer service line. By accepting only pre approval letters from US Bank, XXXX XXXX also acted in consort with US Bank in connection with such negligent or intentional disclosure or sale of my personal information and data.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92614
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Prior to filing XXXX XXXX bankruptcy in XXXX the mortage servicer ( US BANK ) reported accurate information to the credit bureaus. After XXXX XXXX bankruptcy was discharged successfully at the end of XXXX, the mortgage servicer does not report to any credit bureau. Contacted credit bureaus, advised to contact servicer. Contacted mortgage servicer, who claimed they won't report anything to credit bureaus ever.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 532XX
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, we contacted XXXX to dispute a subscription charge to XXXX. XXXX would not permit us to cancel an unused alarm service without knowing the account password. We answered the questions for XXXX. We asked that the charges for XXXX be stopped on XX/XX/XXXX. XXXX sided with XXXX and permitted the XXXX charge stating that we failed to prove that we tried to cancel the subscription with XXXX. On XX/XX/XXXX, we cancelled the XXXX credit card upon hearing their decision. On XX/XX/XXXX, after closing and paying off the entire remainder on the card, XXXX by XXXX XXXX XXXX permitted another charge from XXXX services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77062
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: This complaint is for recent activity on XXXX of my credit accounts with U.S. Bank, that I think the bank treated unfair and caused serious damage to my credit report. It is concerning the credit card ending in XXXX that I had since XXXX and I believe was in good standing. From the opening in XXXX this card had no annual fees, and I believe I was not informed of any changes to the terms. The card had {$17000.00} credit limit and had XXXX balance for several months. In XX/XX/XXXX XXXX Bank imposed {$25.00} annual fee. It went below my radar, for the account was not in use and thus not routinely monitored. I believe I did not receive any notices in the mail, while paperless notices were inaccessible online. U.S. Bank was prompt to report the serious delinquency to credit bureaus and cut the available balance from {$17000.00} to {$500.00}. This caused significant reduction of my available credit, increase of % % of credit used, as well as delinquent status on my credit report. Now US Bank uses the drop in credit score to impose further rate increase on my other accounts and further limiting my available credit. I feel I have been treated unfairly and disproportionally punished. As soon as I had found out of the missed payment, I immediately paid off the outstanding balance even though I didnt understand the reason I was charged annual fees. I have contacted US Bank in writing and did not receive a response. I request US Bank to remove delinquency record from my report, and restore the card limit to XXXX XXXX amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98198
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A