Date Received: 2024-01-30
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I have had a number of issues with my US Bank XXXX XXXX XXXX XXXX ( Account XXXX XXXX XXXX XXXX, XXXX XXXX ), namely the difficulty of setup of online profile, difficulty of AutoPay setup ( I had to fax in AutoPay form ), and now an exorbitant increase in interest rate charge. This is unacceptable for business banking. I was never called by US Bank nor notified of this increase in interest rate. I feel I have been purposely misled by false advertising of this credit card. Per most recent bank statement, there is a balance of {$11000.00} subject to an APR of 19.24 % when it was previously 0 % for 15 months. I was not properly notified of this increase. I do not know what caused this increase.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Opened a checking account with an advertised {$500.00} bonus. Multiple customer service representatives confirmed over multiple weeks that all terms for the offer were met and that the bonus would post within 90 days of account opening. It has not. A ticket was created for escalation last week and I was told Id receive a call back within 2-3 business days by the team confirming the bonus was applied, this has not happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22202
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: A bought a used vehicle in XX/XX/XXXX from the dealership Quality XXXX XXXX in XXXX, NM when my then current vehicle started to have mechanical problems. The loan was originally through XXXX XXXX and then was transferred to US Bank on the same date. I re-financed the vehicle through Auto Approve in XX/XX/XXXX and the new loan is now with XXXX XXXX XXXX. I received a check from US Bank for an overpayment on XX/XX/XXXX. The dealership sent two checks to US Bank, one for XXXX made out to US Bank and one made out to XXXX XXXX for XXXX to the same address. On XX/XX/XXXX the payoff for the vehicle was processed through US Bank and I received an additional refund check for XXXX XXXX and another check for Credit XXXX totaling XXXX. I have never received the other check for XXXX. I spoke with Auto Approve and the dealership and received copies of the two checks. I also called US Bank several times before and after I received the checks and they always state that they don't know anything about the other check. I called XXXX XXXX and was told that they are a division of US Bank. I was also told at this time that they could not speak with me because I am a customer/consumer and that someone from the bank or the dealership would have to call them. I also spoke with the dealership and was told that they are waiting on a response from the XXXX XXXX. I feel that I have been more than patient as I have been waiting since last year. I don't understand how no one seems to know anything about this check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85051
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: I recently opened a savings account and shortly thereafter attempted to go online and open a checking account with US Bank. I received a written notice that they were unable to establish a new checking account on line and that it was declined, so therefore I went into one of the branches and the lady there at the desk opened a checking account for me. A few weeks later I soon learned that US Bank had completed a hard inquiry on my credit report. I NEVER GAVE THEM AUTHORIZATION TO DO A CREDIT CHECK, NOR WAS I INFORMED THAT THEY WOULD BE DOING A CREDIT CHECK. IF I HAD BEEN INFORMED OF THIS I WOULD HAVE NEVER OPENED EITHER ACCOUNT. NO ONE HAD THE RIGHT TO PULL A CREDIT REPORT WITH OUT YOUR KNOWDLEGE OR YOUR CONSENT. I GAVE NO CONSENT AND HAD NO KNOWLEDGLE OF THIS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93551
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I am writing to formally express my profound disappointment and frustration with the XXXX level of customer service I received on XXXX This experience not only reflects a glaring incompetence in addressing customer issues but also a complete disregard for the value of a customer 's time and trust in your banking services. The issue began with a simple task : setting up a username and password for my online banking account. At step two, " Enter your card info '', I encountered a persistent error despite entering the correct information. Expecting a quick resolution, I contacted your customer service. What followed was a staggering 36-minute ordeal, characterized by gross inefficiency and a baffling lack of communication within your team. During this period, I was transferred to FIVE different representatives, yet my issue remained unresolved. The necessity to repeat my issue each time due to the previous representative 's failure to relay my situation is unacceptable and reflects a serious breakdown in internal communication. This not only wasted my time but also exacerbated my frustration. Further compounding the issue was the repeated denial of my request to speak with a supervisor. Instead, I was met with incessant demands to restate my issue, followed by transfers to various departments, none of which were equipped to resolve my problem. This runaround is not only inefficient but also demonstrates a shocking lack of responsibility and accountability within your customer service team. The inability to execute such fundamental tasks without causing customer distress is alarming and raises serious concerns about the overall quality of your banking services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98027
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Some person wrote a fraudulent check on my checking account and the bank cashed it then called me to tell me they cashed it.Sounds funny to me why didn't they call me to ask if I had signed a blank check.The check is a computer generated check it has my account number and a signature that closely resembles my signature but not exact.My XXXX is different and the XXXX in my middle name of XXXX isn't leaned forward like I do mine and the XXXX at the end of my last name is an open XXXX and I sign with a closed XXXXThe amount is a large amount.I asked the woman at the bank to restore the money and she essentially gave me a run around.I don't know how in the world a person got my account number but I want to see if I can get my money back but don't know where to start.Someone said to contact you all and see what you say to do.ANy advice will be appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63366
Submitted Via: Web
Date Sent: 2024-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: US Bank Customer Service is horrible leaving me feeling unsafe to keep any funds in my account. If this does not go well I will take legal action against the bank for the lack of consumer protection and damages that went along with it. I purchased a product for my business around XX/XX/XXXX for roughly {$2200.00}. The supplier for my {$2200.00} product canceled the XXXX tracking number and the delivery was excessively late so I called US bank for a refund/provisional credit. They provided the credit but never mailed me the documents to fill OUT ANY PROVISIONAL CREDIT information, which US Bank reverses if not filled out. First lack of consumer protection. The supplier used a cheaper delivery service that does not have any tracking numbers and the product later showed up. Now I have the provisional credit and product. I call US bank to notify them of this immediately and to reverse the funds to the supplier. The banker tells me this can not be done and the case is closed. The banker even tells me to just keep the money. At this point, I am under the impression based on what I WAS TOLD BY MY BANK THAT THE CASE WAS SETTLED. I call my product supplier to tell them that my bank can not fix the issue and the matter is resolved. So to pay the supplier we create another order based on the information I had from US Bank. US Bank later reverses the first transaction and I call to ask why? Customer service does not tell me its because the provisional credit paperwork hasnt been filled out but because it wasnt decided in my favor and they can not assist me and I am out of luck. So now Im paying $ XXXXdouble for 1 order! I demand for 1.5 hours on the phone provisional credit on the second order and to date have yet to receive provisional credit documentation for either. During this time I finally find out that the only reason the first order was reversed is because I didnt receive the provisional credit work to fill out! So all this confusion with customer service caused 2 provisional credits and an additional order that was unnecessary for an ongoing complaint for a month. As a business I have not been able to deposit any money for a month due to feeling UNSAFE. If this second provisional credit gets reversed. My bank account will go {$2200.00} in the red and the supplier will get paid $ XXXX for one order and I will be expected to deposit another {$2200.00} to my account so its not in the red. So I will have paid {$6600.00} for {$2200.00} order because US Bank customer is a fraudish nightmare of a company to bank with. I request calls from US bank and they DONT CALL ME. In closing, i want to speak to someone high up at US Bank and file a complaint against every customer service person Ive spoke to except 1 person. Every single one has failed to give me any relevant information that wouldve prevent all of this and I am done with US Bank after this. And again will take legal action as well if needed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94609
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-29
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/XXXX, XXXX XXXX, and ally financial ran my credit without my knowledge and permission and add an hard inquiry to my account On XX/XX/XXXXXXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX XXXX and XXXX ran my credit without my knowledge and permission and add a hard inquiry to my account I bought a XXXX car on XX/XX/XXXX. I authorized XXXX consumer to run my credit this day
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 086XX
Submitted Via: Web
Date Sent: 2024-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-29
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XXXX, I opened a US Bank Business Checking " Silver '' account. I did so because I was seeking a new business checking account, and because US Bank was running an attractive promotion for business checking accounts at the time. To fulfill the requirements of the promotion, I deposited {$15000.00} into the account on XXXX, and withdrew the {$15000.00} from the account on XXXX. ( As a result, in accordance with the terms of the promotion, I made " new deposit ( s ) of at least {$15000.00} in new money deposits ( Direct Deposits, ATM/Branch Deposits, Mobile Check Deposit, ACH or Wires ) within 30 days of account opening and thereafter maintain a balance of at least {$15000.00} until the XXXX day after account opening. '' To this day, my account has remained open and with a positive balance. To date, US Bank has not deposited the {$750.00} promotion into my account, despite me fulfilling all of the terms listed in their promotion at the time. I have reached out to US Bank customer service on several occasions via phone ( I do not recall the exact dates of these calls ), and they told me that I didn't include the promotional code in my application. However, I have a screenshot of my application that I took during the time of my application showing the code ( " XXXX '' ) applied and entered into the appropriate field. I have not heard back from customer service since sending this information over to their customer service email, as per their request. On XXXX, I contacted the closest US Bank branch via phone and explained the situation. I forwarded the aforementioned screenshot via email ( as per their request ) and waited to hear back. I followed up with the closest US Bank branch via email on XXXX. I received a reply, saying in part " [ management is ] actively looking into this. Since it is an expired promotion, it is taking some time to get results. '' I followed up once more with the same branch via email on XXXX, and have yet to hear back. I possess the screenshot of the promotional code applied to my application ; the terms of the " XXXX '' promotion that state the promotion being valid through XXXX ; and the email correspondance pertaining to my communication with the branch thus far. I am willing and able to provide these documents if needed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2024-01-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: Formal Demand for Payment of Application Asset-Backed Security Special Deposit Based on Equitable Subrogation To : State Farm From : XXXX XXXX, as Trustee for XXXX XXXX XXXX Date : XX/XX/year> Re : Demand for Payment of Special Deposit - Account Number XXXX Dear representative This letter serves as a formal demand for the immediate return of funds held in a special deposit account associated with an application asset-backed security ( ABS ) within my cestui que trust account at State Farm, Account Number XXXX. These funds are rightfully due to the trust pursuant to the doctrine of equitable subrogation. Background : I, XXXX XXXX, am the duly appointed and acting trustee for the XXXX XXXX XXXX established for the benefit of XXXX XXXX XXXX. On XXXX, the trust, through my authorized actions, entered into an agreement with State Farm for the purchase of an ABS designated as application. This agreement stipulated the creation of a dedicated special deposit account within the trust 's accounting framework to hold the funds earmarked for the ABS purchase. As per the accounting records reflected on the balance sheet, under the " Accounts Payable and Accounts Receivable '' section, the extension of credit from the trust 's cestui que trust account to State Farm for the ABS purchase is duly documented. This extension of credit directly funded the special deposit account, establishing a clear link between the trust 's assets and the specific funds held in the designated account. Unfortunately, on XXXX, breach of fiduciary duties., the corporation became insolvent or misappropriated funds ]. As a result of this breach of fiduciary duties, the trust 's ability to access the special deposit funds and fulfill its obligations related to the ABS purchase has been jeopardized. Claim of Equitable Subrogation : Under the established legal principle of equitable subrogation, a party who pays off the debt or obligation of another is entitled to the same rights and remedies against the debtor as the original creditor possessed. In this instance, the trust, through the extension of credit from its cestui que trust account, effectively became a creditor of State Farm with respect to the funds held in the special deposit account designated for the ABS purchase. Therefore, due to State Farm 's breach of fiduciary duties, the trust, acting through me as the trustee, is entitled to step into the shoes of the original creditor and claim the immediate return of the special deposit funds in full. This claim is further supported by the documented extension of credit reflected in the trust 's accounting records and the clear designation of the special deposit account for the ABS purchase. Demand for Payment : I hereby demand the immediate and unconditional return of XXXX from the special deposit account associated with Account XXXX XXXX. Payment should be made directly to the designated trust account at the following details : XXXX. I expect a prompt response to this demand and confirmation of the date on which the funds will be returned. Should State Farm fail to comply with this demand within 3 business days, I will be forced to pursue all available legal remedies to protect the trust 's rights, including but not limited to initiating legal action to recover the full amount of the special deposit funds, along with any accrued interest and legal fees. I trust that we can resolve this matter amicably and efficiently. Please do not hesitate to contact me at XXXX or XXXX discuss this matter further. Sincerely, XXXX XXXX Trustee for XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 489XX
Submitted Via: Web
Date Sent: 2024-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A