Date Received: 2023-03-16
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: My card was stolen on XX/XX/2023 and a {$400.00} atm withdraw was made in downtown XXXX XXXX at about XXXX the next day. I never noticed this until I attempted to withdraw funds into my XXXX XXXX on XX/XX/XXXX and it said insufficient funds so i check my card and it is almost completely empty. I call my bank XX/XX/XXXX to file my dispute and they tell me they will send an email for me to attach my ID and any proof or information I had. The email was never sent to me and I have called US Bank 5 times since my dispute and they all give me the same answers like they are reading it from a book. They tell me my dispute was denied and that I benefited from it when their is no way possible I could have. They refuse to show me their proof or reason for believing this when I know for a fact atm cameras should be able to confirm this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2023-03-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: US bank keeps giving this XXXX veteran the runaround on my FULL and complete tax escrow refund immediately!! I DO NOT owe property taxes in XXXX XXXX any longer because I'm a XXXX veteran. Therefore I DEMAND IMMEDIATELY a full and complete refund of my FULL tax escrow deposit from closing and ALL tax escrow amounts to me via check immediately. US bank has written proof this is the case. ALso, I DEMAND to see an immediate reduced payment amount reflected in WRITING of around 2000 $ so that the no escow in my payment is reflected, and I DEMAND US bank correct my credit report immediately to show the REDUCED mortgage payment with NO tax escrow on ALL THREE credit bureaus immediately. US bank has been dragging their feet on this for a month and a half. I ALSO REQUEST AND DEMAND WHY US BANK HAS INCREASED MY MORTGAGE AMOUNT ON MY CREDIT REPORT ABOVE WHAT THEY ARE SHOWING, XXXX XXXX, AS THIS IS ERRONEOUS AND US BANK COULD NOT GIVE ME A SATISFACTORY ANSWER.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2023-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-16
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been having issues setting up the US Bank online app, and have had issues for months with the bank, state farm insurance online payments, phishing schemes, and my USPS mail being delivered places it should not be. I realize part of the issue is my own with communications in person, an in public. I have had issues previously with online accounts being hijacked, stalking in person, and had issues with XXXX police department and an incident involving my WiFi getting hacked and a bill for calling XXXX, and having sound XXXX and the XXXX police department with either entrapment, tampering, and planting data. I keep getting alerted to attempts for password for secure login/ login.gov that is not at my request. I need to speak with the health department, and Department of justice as soon as possible. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: USBank put a freeze on my checking account and did not notify me. I discovered it later after they texted me at XXXX about an upcoming bill due date. All accounts are current. Contacted USBank and was transferred by agent who refused to give name : From CustomerService to CreditCard dept. Credit card Deparment call 35minutes says It's CustomerService issue ; then they disconnected me. Back to CustomerService dept. who after 35 more minutes says it's CreditCard Department 's issue. Then disconnected me again. CreditCard Department says it's customerService issue and final customer service department says 1. There is no way to create a paper trail for this issue. They will not provide an email address. 2. They said they will have a Supervisor call me in 24-48 hours. It's now been 5 days and no one has called. I've experienced this dissimulation before with USBank. There never was any problem with the account. Their systems are errant and they do not take accountability. USBank regularly disconnects calls and misrepresents issues to customers. Far too many times, I have felt in the position of having to train USBank representatives. This is really poor service from a National bank that should do much better. I checked their reviews on XXXX and was horrified to see USBank has overall score of 1.3 out of 5 for 700 confirmed reviews. I hope ConsumerFinance performs some sort of customer service & quality control auditing for this 'bank '. They charged an overdraft fee and late finance charges & wasted nearly 3 hours of my time on the phone. This is my history with USBank, for which I've been a customer for at least 20 years. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60614
Submitted Via: Web
Date Sent: 2023-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: 1. I advised USBANK my card was expired and I needed a replacement by phone. Can not remember date, but on or about XX/XX/XXXX. 2. Went online made second request on or about XX/XX/XXXX. 3. Wrote letter to company to complain and advise I would be contracting this agency. Letter mailed about XX/XX/XXXX. Sent to Customer service at USBANK Reliacard XXXX XXXX XXXX XXXX, Mn XXXX. No one has contacted me to resolve!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77093
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I have a physically tampered US Bank Prepaid Visa Gift Card bought from a grocery store that was fraudulently drained of almost all of it's funds. I reported it immediately as tampered and fraudulently used. I have sent in the required documents of proof of ownership. I have not received a response in the promised time so I am attaching my documents to be reviewed and sent to the appropriate department.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Every month I call and request payment to be posted to my principal. Every month it's an issue with US Bank posting my payments. I received approval for assist with my mortgage payment from Florida Housing Assistant Program for {$640.00}. In XX/XX/2023 my mortgage payment rose to {$730.00}. Florida Housing Assistant Program only approved {$640.00} but US Bank has requested them to pay the additional {$86.00}. The program is out of funds and will not pay any additional so I called and informed US Bank that I would pay the difference {$86.00} each month. But US Bank refuses to post the {$640.00} to my mortgage because they said it's doesn't cover the mortgage payment of {$730.00}. Even though, I'm paying the difference. I requested an audit on my account but US Bank refuses to process an audit. I asked to speak with someone with higher authority but I was not able to speak with anyone. When I look at my loan online it's showing the {$640.00} in suspense or posted to other but not my mortgage. I called Monday, XXXX XXXX and was told the {$640.00} would remain in other until US Bank receives the {$86.00} difference. Call XX/XX/XXXX and was told the payment was posted but not applied. I can't get any answers and the online account isn't showing the payment being posted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Problem with customer service
Subissue:
Consumer Complaint: Hereon ; this day of a XX/XX/XXXX ; I had made a certain ; payment as an authorize credit in the amount of a {$78.00} ; thereto my USBank Altitude Visa Credit card XXXX ; account no. XXXX XXXX XXXX XXXX ; however, therefrom that time frame ; a certain payment as {$78.00} was officially as a completion ; therein the amount of a {$78.00} ; indicating; being in fact a debit to my XXXX account XXXX ; in documentation ; as a debit therein ; the amount of a {$78.00} for the full monthly and was documented as being in fact paid in full in accordance thereto USBank documentation. Thereafter that thereon a XX/XX/XXXX ; my USBank Altitude Visa Credit card XXXX account ; was credit in the amount of a {$78.00} as being in fact paid in full for the whole month in accordance to USBank policy and procedure and custom my USBank Altitude credit card XXXX account was thereby paid in full ; then thereon a XX/XX/XXXX ; a reversal fee was charged ; therein the amount of a {$30.00} due to the fact that a {$78.00} for was unreasonable reversal then became ; a debit to the USBank Altitude Visa Credit card XXXX ; in accordance ; hereto the so stated documentation ( s ) cause or matter ; as set forth in the USBank Altitude Visa Credit card XXXX XXXX XXXX ; in terms of a bank statement ( s ) ; as so ; dated thereon a ; XX/XX/XXXX ; thru XX/XX/XXXX ; a fraudulent act had took place ; there was an intent to defraud myself into paying another payment that has already been paid by double charging myself ; in the amount of a {$78.00} thereon ; a XX/XX/XXXX ; therefrom my XXXX account for Visa XXXX was fraudulently ; debit in the amount thereof a {$78.00} ; thereon ; XX/XX/XXXX ; there was no notice of hearing for the so stated cause ; or matter herein ; this legal civil notice as a civil claim ( s ) ; therefrom ; the so stated cause or matter herein this legal civil notice as a civil ; claim ( s ) ; therefrom there was fraudulent transaction tortuous act was commented. Therefrom ; in conjunction herewith this so stated cause ; or matter for the hereinabove ; pleaded civil claim ( s ) you as an official for an USBank for the so stated cause or matter for the hereinabove you must under an Oath as well as a Testimony of an office ; so state a response as in fact ; an answer either as an affirmation ; or as in fact a denial ; hereto the so stated cause or matter herein ; this legal notice as in fact a pleading civil claim ( s ) ; sir-mam your response as an affirmation ; or as a denial will only be accepted ; hereto this civil notice as cause or matter to a civil claim ( s ); under an Oath as well as a Testimony of an office of jurisdiction ; in addition ; you as an official for an USBank official must also respond hereto this so stated cause matter as litigation process, in conjunction with eFile Odyssey case no. XXXX as well as attached evidence for this so stated cause or matter herein ; you must respond hereto this legal civil notice ; as either an affirmation, or as in fact a denial all within a 72 hrs. hereafter service hereof this legal civil notice if you as an official for an US Bank should fail not to hereby respond hereto this legal civil pleading as in fact a claim ( s ) ; notice cause or matter as a civil claim ; thereafter a 72 hrs. time frame of a service you must as an official for an USBank will hereby held, and considered as being in fact a person who has refused to respond as an answer affirming, or as a denial ; therefrom ; any and all pleadings, as in fact a civil claim ( s ) ; made by service from you as an USBank official, officially will hereby this legal civil notice become denied ; and unacceptable pleadings as a civil claim ( s ) ; thereafter service you as an official must service your pleadings ; hereto myself XXXX XXXX XXXX XXXX myself email address XXXX ; in addition this legal notice is being in fact serviced as a new filing of a litigation process pleading as a civil claim ( s ) ; hereon you as an US Bank official XX/XX/XXXX ;
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60624
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Trouble using the card
Subissue: Trouble using the card to pay a bill
Consumer Complaint: Had my new replacement card expedited XX/XX/XXXX paid XXXX to have faster shipping. Advised at first by 3 reps card will not come bevause card and account suspended on that XXXX. Uploaded my id / social card / birth certificate/ selfie etc almost 35 times within a 8 hour timeframe. Walked to library to send docs and still locked this company is garbage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76040
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a payroll check in the atm than it got stuck and check not found
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91761
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A