Date Received: 2023-04-09
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My card was comprised on XX/XX/ heres the complaint Id XXXX totaling XXXX $ I filed a police report and my belongings were taken after 3 months of waiting XXXX XXXX denied my dispute with no evidence how they reach that agreement I am highly upset I also filed a police report. I did not authorize none of those chorales my information was stolen along with my wallet and bag I will be reaching out to an attorney
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19401
Submitted Via: Web
Date Sent: 2023-04-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On or about XX/XX/23 a fraudulent application for credit using my name, XXXX and XXXX and a fraudulent address was submitted to US Bank. US Bank attempted to pull my credit report from XXXX, but were unsuccessful since I keep my credit reports frozen. The fraudulent address used by the criminal was : XXXXXXXX XXXX XXXX XXXX., XXXX XXXX, XXXX XXXX, IA XXXX Upon alert by XXXX, I immediately phoned US Bank and advised them of the fraudulent application and ensured my existing accounts with US Bank were secure. At that time I also confirmed with US Bank that my telephone numbers and address were correct. On or about XX/XX/23 I received an alert from XXXX about an address change to my credit report. Upon speaking with XXXX, the new address added to my credit report was he fraudulent address used in the fraudulent application for credit at US Bank. XXXX instructed me that since the address was reported to them directly by US Bank, only US Bank could have the fraudulent address removed. I immediately contacted the US Bank 's Fraud Department and they assured me that the fraudulent address was not on any of my accounts. On XX/XX/23 at approximately XXXX XXXX I accessed my US Bank online banking and happened to notice that my residential address had somehow been changed to the fraudulent address mentioned above. I immediately changed the address to the correct address. I also immediately called US Bank to see how this even happened in the first place. The representative I spoke with was extremely unhelpful. She stated she would have seen if there had been a recent address change and that as far as she could see the fraudulent address never appeared on my account and that the recent change I made never happened. She also stated that in order to address the issue I needed to mail notification to US Bank. This is extremely unsatisfactory. I am currently overseas and having to mail US Bank will take a long time and meanwhile my credit reports will contain, because of US Bank 's failure on many levels, a fraudulent address which will not only make me more susceptible to fraud, but hinder any applications for credit that I may make. Not only is US Bank making it extremely difficult to even have them correct their error, but they have never explained how they even allowed this address change to happen or why I was never notified in the first place even though I subscribed to alerts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92037
Submitted Via: Web
Date Sent: 2023-04-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-09
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I own 3 U.S. Bank Visa Gift Cards with {$500.00} loaded onto each of them for a total load value of {$1500.00} across the 3 cards. They were purchased on XX/XX/23. I was able to use one before I discovered on XX/XX/23, U.S. Bank had de-activated all of them and denied me access to my remaining {$1400.00}. When I contacted U.S. Bank on XX/XX/23 to request access to my funds, they asked for proof of ownership. They said once they received a copy of my driver 's license, a copy of the purchase receipt of the cards, and copies of the gift cards themselves, they would re-activate my cards. I sent U.S. Bank the documents they requested but they didn't re-activate my cards. When I called U.S. Bank, they claimed the documents were illegible and asked that I rescan and resend them. I complied and re-submitted the documents. But still U.S. Bank did nothing. In fact, I submitted my proof of ownership documents to U.S. Bank on 6 separate occasions, several by fax and once by mail, on XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23 and XX/XX/23. Each time I adjusted the images on the documents as advised. Yet, as of today, XX/XX/23, U.S. Bank still has not returned my money. Essentially, U.S. Bank has stolen my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90012
Submitted Via: Web
Date Sent: 2023-04-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: Good Morning..my dears, At Consumer Financial Protection Bureau.. greeting , On or around XXXX XXXX, I faxed my judgement file case # XXXX from [ US.Bank, XXXX XXXX, XXXX ] To : Attention : Garnishment Department at US.bank. After 5 months returned back to me uncollected the Bank Altered and committed Fraud changed my judgement file case number I went back and I faxed back and so far, I haven't heard from them again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Opened a new US Bank checking account with promotions. Account was opened. Initial deposit was taken from my ally bank account on XXXX XX/XX/2023. Got an email that account is all opened ... but no communication or information provided to me like Account number or routing # or anything. Today called US Bank, lady asked all the information and then transferred me to XXXX. XXXX was able to help me but told that promo code is not applied I have promotions tied to this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I bought 2 items one external touchpad & one inverter from XXXX for {$52.00}. I returned both items on XXXX to XXXX XXXX XXXX in XXXX of XXXX XXXX XXXX XXXX said we give you gift card for {$29.00} instead of XXXX. XXXX did not give me receipt of delivery of items to them. I contacted with the credit card company US Bank XXXX XXXX XXXX XXXX, ND XXXX First they gave me Provisional Credit. Then On XX/XX/2023 They said we don't believe you have given the items to XXXX I sent copies of all of the emails with XXXX on XX/XX/2023. I keep contacting with US Bank and they ask for Fax Number. There is no Fax Number only the website. They refuse to give me credit for {$52.00}. Can You help?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: opened checking account with US bank with a {$500.00} bonus. I spoke to them on the phone after opening account to check wha ti had to do and they explained it to me. After completing the requirements they then told me i didnt origionally quallify for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90803
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023, my US Bank checking account ending in XXXX was charged with a credit card payment in the amount of {$83.00}. Because I DO NOT use this checking account to make payments, this {$83.00} charge also resulted in my being charged a {$36.00} " Overdraft Fee ''. I do not recognize this transaction and after doing a lot of research can not figure out why this charge was made to my checking account. When I called US Bank for help, it was very difficult for me to get anybody on the phone and when I did, the people I spoke with were not too helpful. While speaking with a US Bank representative, I asked where the {$83.00} was paid to because the online entry for this {$83.00} charge DOES NOT show where this payment was sent, who it was sent to, etc. The person I spoke with gave me 4 numbers. I asked her what these 4 numbers meant. She didn't know. US Bank didn't know what company the {$83.00} was sent to. I asked the US Bank representative to reverse this charge and the {$36.00} overdraft fee when she was not able to tell me where the {$83.00} was sent. She refused to reverse the charge and the overdraft fee and suggested that I speak with the US Bank fraud department. When I spoke with a US Bank representative in the fraud department, who was speaking on a phone line that made it very hard for me to understand what she was saying, she said she couldn't take a fraud report. When I asked her why she couldn't take a fraud report, her voice broke up due to the bad connection on US Bank 's phone and the call ended. US Bank has sent {$83.00} from my checking account and has no idea where the {$83.00} was sent. US Bank has also charged me a {$36.00} overdraft fee resulting from this transaction because I do not keep a very large balance in my USB checking account because I do not use this checking account to pay my bills. I am requesting that US Bank reverse the {$83.00} charge and refund the {$36.00} overdraft fee that US Bank charged to me as a result of there not being enough money to cover the {$83.00} that should not have been charged to my US Bank checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94066
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I can not receive any of my financial information. Regardless of my accounts, I still can not see or recieve any information. I have been treated awful and I can not understand why I am left in the dark regarding my own life and financial health. Us bank gave incorrect deposit information, closed account without notice. XXXX XXXX XXXX and XXXX will not allow me to obtain any information regarding my accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44060
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXX the bank closed my account. I waited for a month for the bank to release my money by sending me a check. The amount is {$55000.00} I had a second account with them and the balance was {$100.00} this money was returned back via a check they sent in the mail. In XXXX of 2023 I visited the bank, and an employee called their HQ and said they are investigating. I offered any information they may need to resolve the issue. They declined and said they will notify me. I did not hear anything back. I called their XXXX number multiple times. After getting in touch with one of their representatives they said that I have to go to the branch, and they would be able to help me. In XXXX of 2023 I went to the branch and XXXX, the bank manager, was kind enough to call their HQ. The HQ requested information and I provided it to them. After a few minutes they came back that they will have an answer by tomorrow. I followed up with them after 3 days and they didn't have any information for me as to when my funds would be released. In XXXX I called their XXXX number again. I got in touch with XXXX, bank employee, she hung up. I called back got in touch with XXXX, bank employee, she hung up. I called back again and got in touch with XXXX, she said that a check was supposed to be cut for me on the XXXX of XXXX. She put me on hold and was supposed to get back to me to find the reason why it wasn't. She never called. I called back and spoke with someone and instructed me to hold so she can find the reason why my money was not being released. No surprise she hung up on me. PLEASE HELP to get my money back from these people. They give no information or ask any information why their holding on to my money. This has already been 5 months from the date of them closing my account. I can be reached at XXXX or XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A