Date Received: 2023-07-11
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: In XXXX, My business opened an account with XXXX XXXX, XXXX as an XXXX Sole Proprietorship using my Federal XXXX XXXX In XXXX, the business was converted to an XXXX under Ohio law and canceled the fictitious name ( the form Ohio XXXX of XXXX uses for DBAs ). In XX/XX/XXXX, my branch XXXX, XXXX XXXX, was provided a copy of the XXXX certificate and at the time of my appointment, he was manning the teller line. He acknowledge that he would update the banking records as soon as he was done with the line. In XX/XX/XXXX, the branch XXXX was advised that my business bank statements do not reflect my XXXX 's name ( slightly different than my DBA ) and he advised that he would correct it. In XXXX of XXXX the business had a check bounce and by the time the matter was resolved, XXXX Bank had closed the business ' account. I personally began getting collection notices from XXXX XXXX about the charged off the business account and was seeking payment from me, the individual. The amount they CLAIMED was owed was vastly higher ( more than 200 % of the actual amount and they advised that the bank had charged the business account daily overdraft fees for over 60 days resulting in the higher-than-expected balance, in an effort to resolve the matter XXXX offered me, personally, a settlement for approximately 60 % of the stated amount. I, being the owner of both XXXX XXXX XXXX XXXX and XXXX, XXXX, have attempted to resolve this matter on several occasions. In XX/XX/XXXX, I was advised that my personal social security number and name were referenced in the LLCs collection file. The representative acknowledge that if I, the person, paid any amount towards the balance this bad debt would be reflected on my personal credit for a minimum of 7 years. Furthermore, XXXX XXXX of XXXX XXXX advised that under Ohio law, this debt should not be reflected on my personal credit history. In XXXX, XXXX I visited the branch where my business 's account was held and was told that I needed to contact recovery. I called XXXX and spoke to a person named XXXX. This individual was not well versed in state or federal laws and tried to insist that the account was a personal account. After several minutes on hold, he came back and told me that the business was listed second on their records so he could not fix the bank 's error even though it did not match the XXXX of XXXX XXXX or XXXX letter. The calls from XXXX XXXX have continued and now that I have advised that this debt is uncollectible as I, the individual, do not owe XXXX XXXX any money, I have been contacted by several different representatives. Each time I am asked to explain basic Limited Liability law and after XXXX minutes each time the representative verbally agrees that this is not a good debt. A few hours pass and a different person from the same collection agency calls and we continue the same conversation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Response to Erroneous Credit Card Application Denial REF : XXXXXXXX XXXX XXXX XXXX Dear usbank I am writing in response to an email I received from your bank regarding the denial of my credit card application. However, I would like to clarify that I have never been a customer of your bank, let alone applied for a credit card through your institution. I am deeply concerned about this situation as it suggests a potential case of mistaken identity or fraudulent activity. Given that I have no prior association with your bank, I find it alarming to receive a denial for an application I never made. I kindly request that you thoroughly investigate this matter and cross-check the information in your records. It is imperative to rectify any inaccuracies promptly and take appropriate measures to ensure the security of my personal information. In light of these circumstances, I urge you to provide me with detailed information about the credit card application, including the application date and any associated personal information. This will enable me to assist you in unraveling the source of this confusion and resolving the issue at hand. Furthermore, I would appreciate receiving a written explanation concerning the denial of this credit card application. Understanding the reasons behind this decision will not only help me address any potential concerns but also aid in safeguarding my financial reputation. I trust that your esteemed institution will treat this matter with the utmost seriousness and take immediate action to investigate and resolve this discrepancy. Your cooperation and prompt response will be greatly appreciated. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Starting in May US Bank ( my mortgage ) sent a check for my homeowners insurance payment. that check was received and applied to my insurance and then my insurance was cancelled due to nonpayment. When I called US Bank they said they sent it to the wrong address and stopped payment on the check and reissued a new check # XXXX on XX/XX/XXXX going to the right address supposedly. I received email confirmation the payment was received and applied to my insurance. on XX/XX/XXXX I received my first cancellation notice for non payment and they again stopped payment on the XXXX check when I asked about it they said it was an error on their part and they would send another check overnighted. Again the check was applied to the account and my insurance was reinstated however a week later the check was again stopped payment on and another check would be sent out overnighted. My insurance has been cancelled now XXXX times because of this and is currently in a cancellation process waiting on yet another check to be sent. My issue is will they stop payment on this one as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37312
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Us Bank is closing a credit card account ending in XXXX that was a secured card opened in XX/XX/XXXX, the employee pressured me to sign up for a XXXX XXXX secured card to reach sales goals with no intention of extending credit after the 12 month maturity date of XX/XX/XXXX instead a notice was sent ( see attachment ) on XXXX a account review letter stating for no reason they were closing the account at their election, this card has been paid on time for 10 consecutive months with excellent utilization activity according to all 3 major credit reporting agencies, i did not want this account but i was sold a product that did not meet my needs for sales goals set by this bank of products that never benefitted the customer, i was sold the fact that an extention of credit would be issued for 12 on time payments i have 10 and now they cut my line of credit when the sales quota was met, i have been violated by this bank and want justice for this institution exploiting my credit and using pressure tactics to promote company products and using them to redline customers of credit opportunities with fraudulent account closures
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This complaint trails on a previous complaint, recorded with cfpb as complaint number XXXX. But it is not a duplicate. In my previous complaint, I complained that my credit report was not updated in real time and a dispute resulted in a " verification '' that it was accurate. As I understand the furnisher 's policies, they update reporting once each month. A review of my credit report history with XXXX confirms this representation and I have been patiently waiting for it to update. The reporting history indicates that this updating has taken place on or about the last day or first day of every month since I opened the account. Moreover, in the response to complaint XXXX, the furnisher explained in detail that " We identified that we previously received the same dispute request from you directly on XX/XX/XXXX and from a consumer reporting agency on your behalf on XX/XX/XXXX. At that time, we investigated your dispute and mailed you the enclosed letter dated XX/XX/XXXX and provided a response to the consumer reporting agency. '' Notwithstanding the aforementioned, my XXXX report has remained without update since XX/XX/2023 ( see attached entries ). This is not only despite that both XXXX and XXXX have been updated, but that the absence of an update for XXXX is inconsistent with the furnisher 's explained policy as verified by the history of reporting on the account. Today is XX/XX/2023, and the account is not reported for XX/XX/2023. According to XXXX, they are waiting on information from the furnisher. Because a balance is being reported by the furnisher, my credit utilization is calculating incorrectly for credit scoring purposes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94577
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I have a XXXX XXXX. Some time ago I did a balance transfer to that card of about {$7000.00} at XXXX percent interest until XX/XX/XXXX. I also had some purchase balance on the card. I started paying extra in XXXX to pay off the higher interest purchase balance. When I looked on my statement this month I noticed that the transfer balance had been reduced instead of the purchase balance, which is at a higher interest rate. I called the company today ( XX/XX/XXXX ) and asked them what wash going. They told me that they always apply payments to the higher interest rate first. I told them that it was my understanding that the law required them to apply extra payments to the higher interest rate. The representative told me that she had never heard of anything like that. I did some research and found that under the Credit CARD XXXX of XXXX they should have applied the extra payments to the higher rate first.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 74011
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: US Bank has frozen and restricted my checking account with an outstanding balance, informing me the account is set to close and I will be receiving a check in the mail. They have not closed my account officially or sent the check, and I was not able to withdraw the funds in person at the branch. US Bank needs to either make my funds available to spend/transfer online or proceed with the account closure and disperse my funds in a check immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85257
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: US Bank has frozen and restricted my checking account with an outstanding balance, informing me the account is set to close and I will be receiving a check in the mail. They have not closed my account officially or sent the check. US Bank needs to either make my funds available to spend/transfer online or proceed with the account closure and disperse my funds in a check immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85257
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/14 my Joint account ending in XXXX was charged {$6000.00} to offset a disputed business card account that had no relationship to me. I did signup for it nor approve any agreement. I have no relation or connection to it. The offset of a Credit Card Charge specifically to a joint account that one of the owners ( XXXX XXXX ) is not related in any way to the CC ending with XXXX is a violation of the Fair Credit Billing Act ( FCBA ). The agreement to offset was never shared/ approved or signed by me and it is against FCBA rules to offset it against a private joint account owned by individuals that have never made any written authorization for the offset.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Property theft exceeding {$130000.00} by XXXX XXXX XXXX, attorney of USBANK CORP Was done in retaliation for reporting his crimes of perjury in the quit claim hearing. This was Against the knowledge and intent of the Lien Property theft exceeding {$130000.00} by XXXX XXXX XXXX, attorney of USBANK CORP Requesting UNITED STATES MARSHAL PROTECTION for my wife XXXX and Myself from the racketeering debt collectors and thugs
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55122
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A