Date Received: 2023-08-04
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Opened a secured credit card with US Bank and provided them XXXX dollars. On XX/XX/2023 they called and stated account was being closed due to underwriting. No warning was given, advised to over night/expediate my funds back. Waited 3 days, contacted US bank again, they stated the account was closed but the savings account that held the secured funds would not be closed until XX/XX/XXXX. I stated no you will get my money back to me as you closed my credit card and I want my funds. Agents hang up and on calling back they just hang up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63640
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: We were approached by a banker who assisted us in opening a US Gold business banking account with a business triple cash account. At the time, there were two business owners involved, but the specific details on how to qualify for the account opening bonus were never disclosed to us. After waiting for over two months, I took the initiative to inquire about the status, leading to the eventual crediting of the checking account bonus. Had I never taken the initiative, we would have never gotten that bonus. However, to our dismay, the credit card bonus was not provided. Under this account, there are two credit cards linked to it, as there are two owners. We diligently met the required {$4000.00} spending minimum on the account. When I reached out to the designated support number for the credit card, I was assured that we had fulfilled the necessary criteria, and the bonus would be issued to us by early XXXX. Unfortunately, the situation took a turn for the worse. After the promised date had passed and we still hadn't received the bonus, I contacted customer service once again. To our surprise, the next representative informed us that we had not met the requirement because one of the cards was an employee card something that was never communicated to us. Furthermore, they stated that in order to reach the spending limit, I must spend additional money on the primary card holder 's card. Had we been aware that the bonus only applied to one of the cards, we would have concentrated all our spending on that specific card. Following this conversation, the representative assured me that the matter would be escalated, and they would get back to us within 10 business days. Regrettably, after the specified period, no response was received. Today, upon contacting them again, the representative disclosed that the previous escalation was never acted upon and indicated that they would seek input from a supervisor. They then cited that it was outlined in their terms of service that all the money must be spent on one card to qualify for the bonus. This experience has been deeply disappointing and feels like a scam. It appears that the process was deliberately prolonged, potentially to surpass the deadline for meeting the requirements. The banker who assisted us did not provide adequate information about the cards, leading to our wasted time and financial loss. The entire process was plagued by misinformation and incompetence. To others seeking to open accounts with US Bank, I strongly advise exercising caution and self-researching. It is essential to thoroughly question and verify all terms and conditions before proceeding. Trusting vital information with an incompetent banker and engaging with a business that employs dubious practices is ill-advised. Consider documenting all interactions and agreements when conducting business with such entities. Alternatively, we recommend considering other reputable options for conducting business.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I opened a US Bank checking account in XX/XX/2023 with a promotional code XXXX. I found this code and link directly on the US Bank public website and then I proceeded to click on the link which took me to the account opening instructions and also pre-populated the promotional code for me. I carefully read the requirements needed in order to qualify for the {$400.00} account opening bonus ( direct deposits totaling XXXX or more within 90 days of account opening ). I met these requirements in XX/XX/2023. The bonus was never paid. I followed up with US Bank several times and was told by several different representatives that I had met the requirements. Ultimately my query was forwarded to the US Bank promotions department who explained that the code which I had found using a public link was a targeted code that was sent out via mailer and only recipients of this mailer qualified for this new account opening bonus. I re-iterated that I had found the code on US Bank 's public website and that nowhere during the application process was there any obvious warning or disclaimer that customers were targeted and therefore could be denied the bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90066
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Good afternoon. I recently went into a branch of US BANK located at ( XXXX XXXX XXXX XXXX, XXXX, MN XXXX ) on XX/XX/2023. I made a withdrawal from my savings account which brought the balance to {$0.00}. I was told there would be a {$4.00} fee for the account having a XXXX balance during the 3 month billing cycle. While I was speaking with the teller, I voiced my concerns and said I would consider closing the account in the future. Today XX/XX/2023, is my payday so I went to look on my banking app for the deposit of my check from work. To my dismay, I found that the account in question had been closed without my written authorization. I called back and forth with the bank branch and spoke with the bank manager who was able to reopen the account and request the direct deposit not be sent back to my employer. Unfortunately, due to their " policy '' they were only able to grant me access to {$220.00} of the $ XXXX from the direct deposit from my work paycheck. They were able to close my account instantly and stop the funds from going into the account but there were not willing to place a full refund immediately to my account even though they admitted the error was on their part. I am filing this complaint because I needed the funds to pay bills which will now be late. This was a very frustrating experience and while they did try, they weren't able to provide any explanation other than it was the bank 's " policy '' to not release the funds until the next business day, which will be Monday, XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55414
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Subject : Urgent Resolution Needed for Unresolved Account Closure and Missing Funds To Whom It May Concern, I am writing to express my deep concern and frustration regarding the closure of my US Bank account on XX/XX/2022. At the time of closure, my savings account held a balance of {$23000.00}. I must bring to your attention that the account closure was a result of fraudulent deposits that were unfortunately directed into my account without my knowledge or consent. I became a victim of a scam, wherein I believed I had secured legitimate employment that ultimately proved to be a fraudulent scheme. The fraudulent activity involved the receipt of wire transfers totaling {$3600.00} and {$4700.00} on XX/XX/XXXX. Subsequently, I was instructed to withdraw these funds in cash, convert them into XXXX through an ATM, and then transfer a portion of the converted amount to a XXXX wallet. The remaining funds were designated as my commission. I have only received in return a check in the value of approximately {$2000.00} from US Bank for my checkings account, in which the fraudulent deposits were wired. But I did not receive anything from my savings account in which the fraudulent deposits were not wired into. So it makes no sense to me that my savings be withheld. Regrettably, despite these deposits, my account 's legitimate savings balance of {$13.00}, XXXX was not returned to me. This was my ending balance on XX/XX/2022 when the account was closed. Note : the fraudulent wires were never sent to my savings account they were sent to my checkings, and I already received a check of approximately {$2000.00} for my balance for my checkings account but never received anything from my savings. I have made diligent efforts to address this issue, approaching the bank on multiple occasions to seek a resolution. Regrettably, my attempts have been met with resistance, particularly from the regional manager named XXXX, who oversees the fraud department. Despite my presentation of concrete evidence and a detailed record of all transactions, the regional manager has declined to engage with the matter, dismissing my requests for a thorough review. Furthermore, when I inquired about escalation to a higher authority, XXXX declined to facilitate the connection and stated that the relevant personnel were unavailable due to the holiday season. Subsequent attempts to contact XXXX and the bank have gone unanswered, leaving me in an incredibly distressing situation. As a result of these circumstances, I find myself grappling with severe financial hardships. The unavailability of my rightful funds has led to an inability to meet essential expenses and obligations, detrimentally impacting both my work and livelihood. The discrepancy between the deposits I received and the legitimate balance of my account before the incident remains unresolved. I wish to emphasize that I possess substantial evidence that substantiates the authenticity of my complaint. I am prepared to provide all necessary documentation to support my case and I implore your prompt intervention to rectify this matter. My request is simple : I seek the return of the funds that were present in my account prior to the incident involving the fraudulent deposits. I can be reached at XXXX or via email at XXXX. Your timely response and decisive action are greatly anticipated. Respectfully, XXXX " XXXX '' XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92307
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: From XXXX. someone had used my debit/bank card ending in XXXX at various places such as ATM 's, gas statins, XXXX XXXXXXXX, XXXX, XXXXXXXX XXXX XXXX, etc. This card and its information was in a seperate wallet that i do not carry with me at all times and was kept at home along with my PIN numbers and passwrds for this account and many others. All transactions are unauthorized or fraud as they were conducted without my permission and I have not received any benifit from. I have promptly notified US Bank and that I hall have zero liability for these transactions. There are additional transactions made onlince of which I need to file and report with IC3.GOV per your advise. My card was stolen. I last used and saw my debit card on XX/XX/19 either at US Bank or XXXX. And then I never saw again. Police report has been filed and attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I applied for a mortgage loan on XX/XX/2023. Upon submission of the application, I was paired with a loan officer by the name of XXXX XXXX. XXXX. She advised that their automated underwriting system didn't " score '' my application well and later shared that they would need tax returns. I declined to provide. However, I requested the application be submitted without tax returns ( federally-protected information ). XXXX says she submitted the application on my behalf without the information. After my second attempt at requesting a reference ID, she shared that the loan number is XXXX and that it is now " out of my hands ''. That information was given to me on XX/XX/XXXX. Over a week after I sent in the original application. Today is XX/XX/2023 and I have NOT received any mailed or emailed update regarding my application. I have NOT received any approval or denial notice either and I know for a fact either of those are to be provided to me. I'm seeking to remedy this issue now before moving forward through other means.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31210
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Today, I signed on to usbank.com to use the bill pay service. I had notifications on 2 of our credit card accounts with them that both showed those accts hadn't been paid since XXXX! In my investigations and conversations with their reps to find out why I had not received paper bills for these accounts, they informed me that they were changed to e-statements only. I did not make this change and have declined paperless statements many times, which my account record would show. Our granddaughter has one single account under the umbrella of our accounts but is only in her name. It looks like when she requested ebills for her account, something she clicked made ALL of our accounts paperless EVEN THOUGH SHE IS NOT ON ANY OF THOSE ACCOUNTS. We have worked very hard to bring our credit rating above 800 and now it will show 30, 60 and possibly even 90 days late on 2 of our accounts as they haven't been paid since XXXX due to my not having a paper bill in my hands. They did credit one of the accounts the late fees but not the other one. Not to mention I had to pay nearly {$400.00}. all at once, today, to bring those account current. There has been extra interest incurred on both accounts due to not having the principal lowered for all of these months. How dare they allow someone who is not even on those accounts make this type of change on them?! I am furious and will be closing all of our accounts at USBank as soon as I can. I would do it this very moment but there are pending charges, so I have to wait until they all clear. I will then use the next balance transfer offer I get in the mail ~ and believe I get a lot of those! ~ to transfer all credit card balances away from US Bank. They will not earn XXXX XXXX more from me that I can avoid. It is unconscionable for them to allow changes to be made to any account by anyone other than the account holder ~ and then to hold us responsible for the extra interest and late fees associated with said changes is appalling. Do I have any recourse?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72118
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: XX/XX/2023 I did a balance transfer of XXXX with my XXXX XXXX Credit Card 0 % interest promo for 12 months. Each month since i have made payment in excess of purchases made each month and paid substantially to reduce balance transfer. Each month they charge interest, the first 3 months i called and they reversed the interest charges. This month they stated i am to be charged interest on any purchases until the balance transfer is paid off. That is not what the agreement stated and it would make no sense to do a transfer if that where the case
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, a fraudulent check for XXXX was deposited into my checking account. Subsequently, a withdrawal of around XXXX was made ( amount of the deposit they made available ). I do not know how either action took place. I just know that they were not made by me. When the check was returned " refer to maker '' the bank began the process of closing my account due to fraud. They would not allow me to access the money in my savings account or make my checking account whole. They also would not allow me to access the mobile ap. They sent all notifications of this event to the mobile ap however, so I was not aware that this happened until I went to make a withdrawal from my account on the XXXX. I just received the written information today that there is an investigation and the intent is to close my account and send my money via a cashier 's check. I am a XXXX XXXX and have been working 2 jobs all summer to limit the amount that I need to work during the school year. I have a car payment, insurance payment and school rent payments to make and I can not do so because the bank has my money. I didn't do anything wrong and now I am being punished.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 636XX
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A