Date Received: 2023-08-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2023 I received a wire for {$15000.00} when the wire was received I went to wire the money to another party in US Bank called me from the fraud department and shut down my account immediately. I was told within XXXX hours a letter will be mailed to me explaining that the end of the relationship it is now XX/XX/XXXX. I am yet to have any letter and they are still with holding my funds. I spoke to the supervisor. He said that hes not allowed to speak to me cause Im no longer a client and that I would have to wait up to XXXX calendar days for my funds. There was no fraud that occurred at all in the money can be proven from the sender. US bank is holding my money, which they have the right to close my account and in the business relationship, but have not sent me any type of formal letter and they said I can wait till XXXX or XXXX at the latest. This was on a recorded line. I am requesting that US Bank release my funds as my account is still active on hold, and I have automatic payments that are bouncing left and right that are starting to affect my credit due to the fact that theyre withholding all my funds to my name. US Bank does have the right to close accounts but I do have the right to be notified within a timely manner in a form of US mail since electronic mail is. No longer available because they have shut down my accounts but my account is still active within the bank. There has to be some type of legal remedy and a letter that must come to me stating that my account is on hold under review, etc. etc. instead US Bank send you directly off the line stating that the department that is reviewing it and closes it will not be available to speak to anyone as they are in a secure environment I want my funds released in a form of a cashiers check his promise, and I have not received one letter or any type of communication, and when I asked for my balance, they said I could not get it because theyre not allowed to disclose it because Im not a client where are my funds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90292
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: The vehicle was paid off and we provided the dealership proof of payoff and odometer statement. The warranties we had on the vehicle were to be refunded and prorated to {$3200.00}. The check was mailed to USBANK and they cashed it on XX/XX/2023. The issue is the vehicle was already paid off yet USBANK is attempting to keep our warranty money. At first USbanks agents told us over the phone that they never received a check from XXXX XXXX XXXX dealership, but we emailed XXXX XXXX proof from the dealership that the check is paid off in XXXX. Its been from XX/XX/XXXX when the dealership sent the check to USBANK to then send to us, yet we still do not have our warranty money back. USBANK never calls us back or helps. Im frustrated and feel theyre trying to pocket my {$3200.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77511
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I recently made a deposit into my business account and waited for the deposit to clear. The deposit has cleared and US Bank is refusing to allow me access to my funds. Ive called multiple times trying to figure out the reason but they are not giving me any clarity on the situation. Ive spoken to XXXX from the US Bank Online Banking department and have asked multiple times to speak with a manager but to no avail. Why can US Bank restrict me access to my accounts for no reason? I have been on the phone for the past few hours and getting no information to help me solve this problem! I have received no type of corresponds informing me of anything that is happening.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90042
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Hello CFPB team! I was charged {$4.00} of interest on XX/XX/23 on a US Bank credit card bill because I did not pay off the full balance by the time the statement was due ( XX/XX/23 ). I completely accept responsibility for missing the deadline, and understand why the charged the interest. My issue is that their customer service team informed me that they charged interest on the full statement balance ( ~ {$700.00} ) rather than the amount that was unpaid ( ~ {$15.00} ), and they were unable to waive the fee. I don't think this is fair because I only carried over a balance of approximately {$15.00}, and don't understand why I should be charged interest on the portion of the statement that I already paid off. Please let me know if I've misunderstood the situation, or if there's any additional information needed form my end. Thanks in advance for your help, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07039
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: i have been harassed via phone calls by debt collectors like XXXX XXXX saying i owe {$1400.00} & XXXX, a {$10000.00} credit card from U.S Bank, {$680.00} from XXXX XXXX and an auto loan from XXXX that i'm not aware of. I have asked these companies to stop calling me and to remove these items off my report after disputing them in XXXX. I have been denied credit and can't move on in my career with these items being reported on my name
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 52317
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: US Bank charged my escrow account, {$3600.00} for Wind Insurance without notifying me. This premium was XXXX times the market rate for Wind Insurance. US Bank bought my mortgage from XXXX XXXX Bank knowing that I did not have wind insurance because it was not needed. After receiving threatening letters from them, rather than argue, I purchased wind insurance for an annual premium of {$4600.00}. I obtained the insurance within one week of their " final notice '' to me. XXXX weeks after I obtained coverage they bought retroactive coverage to the day they bought my mortgage until the day I provided coverage, approximately 2 months for {$3600.00} and unilaterally charged my escrow account. This charge is XXXX times market rate for current coverage, let alone past months with no claims. US Bank took approximately XXXX moth to notify me and another month not getting back to me than charged my escrow account without authorization for these XXXX months at a " robbery '' rate. Please see attached my letter to US Bank outlining the time line with supporting documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I recently tried to get money at an atm from my government prepaid card and was not able to make a withdrawal. I called the number on the back of the card for help 3 times in XX/XX/2023 and they said the account was closed and to search help from the agency who provided the money. They provided limit info on why the closed my account. The prepaid card is not expired. The total on the card is {$4200.00}. I went two times by appointment to the state agency and had them say the bank is in charge of the funds and not the state agency. They did have me verify my identify for the bank thinking this would solve the problem. It did not. I am having trouble getting help from the bank and the state agency. No one knows what to do with my issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83605
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This was a hard inquiry for a loan or credit service I didnt authorize. XX/XX/2023 from Elan financial services. I tried calling ( XXXX ) XXXX and all I got was USER BUSY notifications though my cell phone provider. Contacted XXXX and put a fraud alert no my report as well as disputed the inquiry.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 809XX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing between XXXX and XX/XX/2020, Ive been a victim of a multilayered scam operation orchestrated by a person going by the name XXXX ( the Scammer ), all of which aim at contributing to the goal of robbing and defrauding innocent people. Money was transferred from my US Bank account via bank wire and cashiers checks, to accounts in XXXX XXXX and XXXX XXXX XXXX, in the total amount of XXXX USD.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55123
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: My XXXX XXXX XXXX XXXX XXXX XXXX comes with a complimentary benefit of a Priority Pass membership, which provides access to airline lounges around the world. To access this benefit, cardmembers are directed the the card brochure to go to XXXX where they can enter the first XXXX digits of their card to verify eligibility, provide some basic personal information and then receive the benefit. I did so earlier today to activate the benefit. Upon reviewing the lounges available through Priority pass, I saw that neither my local airport nor those I would most use have any lounge with Priority Pass, which renders the benefit and my account worthless. I looked around the Priority pass website for what is in most online accounts a pretty straightforward cancellation option or phone number in a FAQ, but was unable to cancel it online. The priority Pass FAQ has, as its XXXX question ( which speaks volumes ), " how do I cancel my account? '' and then advises " Sorry to hear you're thinking of leaving. Our Membership Services Team can help if you bought your membership from us. If you got it from another provider, like your bank, you'll need to contact them. '' As I wasn't sure if I got the account from my bank ( though the benefit is through them ) or through priority pass because I did sign up on their website, I decided to try contact my bank first. My first call to US bank today garnered my a CSR who had never heard of the program or benefit and with some brief research said they do not provide the benefit and to contact priority pass. I opened a ticket through Priority pass ' website requesting cancellation, they responded they could not cancel it as the benefit came from my financial institution. I called US Bank back again and spoke to another CSR, relayed the above, who after time on hold, transferred me without asking or confirm to a " line service '' who said they are with priority pass but can not cancel the membership as it's through my financial institution. I forayed into the US Bank phone tree for a 3rd time, immediately requested a supervisor who argued all the points above stating they don't provide the benefit, was curious about which airports didn't have priority pass lounges as if to question my reasons for wanting to stop the benefit due to her lack of knowledge on how to cancel it. The supervisor finally caved and said she would open a ticket to have someone look into how to do it and I would hear back within 10 days. I have not been charged for this complimentary benefit but do not want to be on a XXXX renewal in the future, hence my concern and opening this complaint. Other consumers would give up or just accept recurring charges on their card going through the above circus. I think the CFPB should audit the relationships between Priority Pass and banks and inquire why it's so hard for consumers to get rid of it ; if they aren't empowered to do it themselves, either the bank or priority pass better be darn good at doing it or that's a racket. Reminds me of gym memberships. Ick. Cheers,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97015
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A