Date Received: 2023-10-02
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I closed a 5 year fully matured XXXX 1 day after the grace period on XXXX My complaints : .Extremely high fees & penalties for only 1 day late on a fully matured XXXX XXXX disclosure that the XXXX would rollover into an extremely low interest that was a fraction of going rates .Bank clerk/manager refused XXXX give me any formal description or itemization of US Bank fees & penalties XXXX XXXX clerk told me ( XXXX senior citizen ) to go on line to get this information.. My suspicions : .Their competitive rates are called Specials so that the published terms & conditions can be worded in such a manner so that the customer is led to believe that the automatic rollover rates will be competitive with current rates.. . Their business model supports my belief that their excessive, hard to locate & calculate fees/penalties are a tool to make money from their busy customers, whose only misstep was to believe that they were dealing with a fair & reputable bank.. In my case ; XXXX day late cost me {$93.00}, more than XXXX of the interest rate, I had rightfully earned on a fully matured CD.. I want others to know, & beware of XXXX banks deceptive CD practices, & determine for themselves if this bank is worthy of their patronage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91505
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I was given a reward promotion on the account they never honored for direct deposit for {$600.00}. I had to walk in to the branch to open that account that they initially gave me this flyer. I recently contacted them because it should been honored back in XX/XX/2023 it never was. I get a call it was not honored because they claimed there was a another account opened when there never was. I opened the very first accounts as a walk in when I was given the flyer then. They created this expectation now they do not want to honor it. And they are fabricating something that never existed that they can see never existed as well. I had to return to the branch two XXXX in a row just to open the account i have now that eventually got opened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60612
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: purchased prepaid gift card from a XXXXKroger grocery store, {$300.00} applied to card. card never worked. it had been deemed lost or stolen several years ago. requested replacement card 4 times. the first time it was never sent. the 2nd and 3rd time it was sent to the wrong address ( even though both times the agent confirmed they had the correct address ). the 4th time i spoke with a manager. she was able to confirm that the previous agents had indicated they confirmed my address. she sent a new replacement card. it arrived within the stated timeframe. when it arrived ( XX/XX/XXXX ) i activated the card and verified it had a balance of {$300.00}. i went to use the card yesterday and decided to make sure the card was working. from the website i received an error message. i called the 1-888 number on the back of the card and was told the card ( that has my name on it, that i had activated ) was in someone else 's name and had their home address. i was told i need to fax them a copy of the front & back of the card and my picture ID. i will do this after speaking with one of your agents but i am nervous to send them a copy of my picture ID.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98040
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 I was checking my account online, and noticed a withdraw from my checking account, in the amount of {$5500.00}, also a withdraw from my savings account in the amount of {$2800.00} I instantly went to my bank, and let them know this was not me who did this, they froze the account, I then went to the police department and filed a report, went back to the bank the same day, and gave them the police report #. At that time they said I should receive my money within the next three days, when that did not happen I went back to the bank and now they said they would issue a provisional credit within 10 days. In the mean time, I froze my credit at all 3 bureaus, as well as went to DMV, and changed my drivers license, and the social security department. Calling the bank each day to check on the status of my stolen money, each day they had nothing to say, except we had to wait, and gave us a U.S. Bank fraud number to call, which I did at least 5 times, and no-one was able to give me any information, or policies, or procedure 's, or how long it would take for me to receive my money back. Today is XX/XX/2023 and I am overwhelmed and frustrated can you please help me. That is all the money in the world to me and the bank doesn't seem to care, and is still unable to tell me when I will receive my money. Thanks in advance for your help in this very important and urgent matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 99362
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a US Bank Business Silver Checking Account on or around XX/XX/XXXX of XXXX with the promo code XXXX, which was accepted as a valid promo code. The reward was a {$500.00} bonus deposited into the account. I also called in and confirmed twice that the promo code was attached and the terms which were - Deposit XXXX XXXX within 30 days of opening the account and maintain the balance for 60 days - Enroll in the US Bank Mobile App I deposited {$3000.00} on XX/XX/2023, within the 30 day requirement. I kept these funds in the account until XX/XX/2023, after the 60 day requirement I also have the business checking account enrolled in the mobile app, fulfilling all of the requirements. It has now been over a month since the requirements were met and I have not received the bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 64151
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a business checking account with US Bank and made use of their offer whereby I would get a {$750.00} bonus if I were to complete certain activities as described on their website. The terms clearly stated the following : To earn up to {$750.00}, open a U.S. Bank Business Checking account using a promo code and complete the following activities : - Open a U.S. Bank Business Checking account ( Silver, Gold, Platinum ). - Deposit {$5000.00} or {$15000.00} in new money within 30 days of account opening and maintain your balance for 60 days. - Enroll in the US Bank Mobile app I deposited more than {$15000.00} and maintained the balance for more than 60 days but my bonus was not given to me. I reached out to US Bank and lodged a complaint whereby they informed me that I had to ALSO login to my US Bank Mobile App with my business checking credentials. It was not at all clear from the promo materials, or from the language that I had to do the above. I already had created my account with US Bank as I'm their consumer checking account customer as well, and as soon as I opened my business checking account it started showing up in my Mobile App upon login. I had no clue that there's a different login and password that I have to make, or to login in to the Mobile App via that. Ultimately, someone from US Bank reached out to me and acknowledged that I should have been given the bonus and escalated the issue internally. After a few days, a bonus amount of {$500.00} got posted to my account. Upon raising the issue again that I should have gotten an amount of {$750.00}, the US Bank representative informed me that I only qualified for the {$500.00} bonus since I had not deposited the {$15000.00} amount and maintained the balance for 60 days. This statement was absolutely false. I opened my account and on the second day itself deposited more than {$15000.00} and maintained that balance for more than 60 days so I should qualify for the full {$750.00} bonus. However, US Bank and its systems are not working properly, and neither are their employees, whereby I'm not getting my full bonus amount credited to me. This is a huge issue and hasn't been resolved even after a lot of correspondence with the US Bank team. I'd like to formally lodge this complaint so that I can get my dues posted to my account asap. Thanks! Best, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85254
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I received information from U.S. Bank stating that I have an opened credit card with them. The card has XXXX balance. I reached out to U.S. Bank and ask them to cloe the account becuase I recall having opened the account. They refused to close the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33324
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Hello i am trying to get my funds like the us bank closed my account and i have money on there they keep turning me around telling me that the funds or check will arive within 7 days or 10 days of closing the account and it never came it has been XXXX plus days now. Please help because i need the money to pay rent
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92126
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I RECENTLY PULLED MY CREDIT REPORT FROM XXXX, XXXX, AND XXXX AND TO MY AMAZEMENT, SAW THAT THERE ARE FRAUDULENT ACCOUNTS BEING REPORTED IN MY CREDIT FILE. I AM A VICTIM OF IDENTITY THEFT AND I HAVE NO KNOWLEDGE WHO OPENED THESE FRAUDULENT CREDIT CARDS UNDER MY NAME. THESE ARE FRAUDULENT ACCOUNTS. THE FAIR CREDIT REPORTING ACT REQUIRES THE CREDIT BUREAUS AND CREDITORS TO BLOCK AND DELETE THE FRAUDULENT INFORMATION FROM THE CREDIT REPORTS WITHIN FOUR BUSINESS DAYS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91605
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: My initial credit line was XXXX XXXX I could not make payments due to a bug in their system. I had to call every month and pay over the phone. Company got on my browser with me logged in and seen this. They reversed late payments 2 or 3 times because the web page kept crashing every time I tried to make a payment. Out of the blue they raised my limit to XXXX $ and then dropped it to XXXX XXXX This decreased my XXXX score by XXXX points. I was in the process of getting a business loan secured by my personal credit. This obviously threw a wrench in my plans. I called the credit card company ( us bank ) to see why. They sent me to the underwriting department who said it was because of late payments. Not even bothering to look and see that I couldn't pay if I wanted to ( which I obviously did ). Looking online for answers I found the fair credit reporting act I found this. According to the Fair Credit Reporting Act, the only reason a card issuer needs to inform you about a credit limit decrease is because you missed a payment, are only making minimum payments on a high balance or took some other negative action that raised a red flag. In that case, your issuer would have to call or send written notice by mail or via the secure online message center. So I called us bank back on a recorded line and asked to speak to underwriting. She told me there was no such department. I asked to speak with a supervisor. The supervisor ( XXXX ) told me the same thing I already heard. They throttled me because of late payments. I then informed her of the fair credit reporting act to which she said they can do this to me because it's in their terms of service agreement. I asked if that means they don't have to adhere to the F.C.R.A.? She basically told me whatever I read to her doesn't apply to them. So in a nutshell, us bank solicited me a cc while i was shopping in XXXX. A cc which I didn't need. At the time I already had at least XXXX $ of unused credit at my disposal. Well I signed up anyways thinking it would save me on gas. Instead this XXXX ended up costing me XXXX points off my credit score, hours of time trying to resolve countless issues I had to call about and now it's costing me a loan to open my small business. I have since sent payment of the total balance to us bank and I'm sure even paying it completely off won't raise my score XXXX points. I would like for them to make this right. It is a blatant violation of the F.C.R.A and they don't seem to know this which tells me that this is common practice to them. No letter and or message was ever sent to me entailing their decision. XXXX XXXX XX/XX/2023
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40229
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A