Date Received: 2023-09-08
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33594
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: My mother passed away in XXXX of XXXX. On XX/XX/XXXX her condo was sold and the mortgage was paid in full. At the time of closing we paid all taxes on the property and were to be reimbursed by the lender ( Truist Bank ) for the {$1200.00} in the escrow account. The title company provided Truist with the new address for the escrow check. They ignored the request and sent the check to the old address. After 30 days of not receiving the escrow check I called Truist and they stated that since I was not on the mortgage they would have to send me paperwork. I did the paperwork and sent it back in. After multiple requests from Truist for additional information they finally mailed a check to the proper address. The check was dated XX/XX/XXXX. I then received a check a day or 2 later for a check dated XX/XX/XXXX. I called Truist on XX/XX/XXXX to find out which check that I should be depositing they told me there was a stop payment on the check dated XX/XX/XXXX that I should deposit the check dated XXXX/XXXX/XXXX. This check was deposited on XX/XX/XXXX. On XX/XX/XXXX the bank reached out to me and stated that Truist had cancelled the check and that I would then be charged the check cancellation fee in the amount of {$10.00} and the {$1200.00} would be removed from my mothers trust account. As of today XX/XX/XXXX it has been 72 days since we have sold the property and paid the mortgage in full and we have not received an Escrow return check that is valid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63129
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I was denied for bank accounts, Credit cards & loans
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77026
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I am a Truist mortgage customer because my mortgage was purchased by them. I have not missed any payments and have always overpaid. Truist escrows and pays my homeowners insurance directly. They were billed in advance and did not pay by the date due. This triggered a Truist letter informing me I had not paid my insurance and threatening to charge us considerably higher rates for their insurance and requiring a number of different documents. I work long hours and cant contact Truist past XXXX pm so there is no way to do this for me other than their automated system which I have tried to use. They then triggered another paper communication thanking me for paying my insurance which they did. The communications are not only inaccurate but incredibly abusive to customers. I have since received communication from my insurance company informing me that a payment is still due ( it was due over a week ago ). This is very frustrating and time consuming and it feels deceptive to customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, I received a fraud alert text message from Truist that there was suspicious activity on my account and to reply to confirm the charge. I did not reply to it and did not authorize the charge. When I looked at my bank portal online, there were two unauthorized Pending charges XXXX XXXX {$180.00} and XXXX {$610.00}. I immediately called the bank to cancel my card and stop the transactions, but was told that there was nothing they could do about the charges until they were " hard posted '' even though the funds had already been removed from my account under the " Pending '' status. I asked that they cancel my card, and was told they would, but that I had to follow-up on the charges once they were posted to my account. I checked my account again on XX/XX/XXXX and there was another fraudulent charge on the same account from the XXXX XXXX for {$92.00}. I called the customer service number to let them know there was ANOTHER unauthorized charge to my account AFTER they said they froze the debit card associated with the account. That same day, I went to my local Truist branch and filed a claim ( XXXX ) for the two posted transactions and made sure my card was cancelled. On XX/XX/XXXX, the third and final transaction posted to my account and I went to my local branch to add the XXXX transaction to the claim. On XX/XX/XXXX, they deposited a " provisional '' refund for the XXXX transaction of {$180.00}, and another provisional refund for the XXXX XXXX {$92.00} on XX/XX/XXXX. I called customer service on XX/XX/XXXX to ask why they had provided those two credits and not for the {$610.00} and was told that Truist had made a final decision to NOT refund that money and that I should visit my local branch. I went to my local branch on XX/XX/XXXX and was told that it was a final decision without sharing the details of the determination. I requested a meeting with the branch manager, who has yet to follow up to schedule. I received a letter from Truist stating that they decided not to refund the {$610.00} charge and that the other two charges were " provisional '' but I could formally request all documentation associated with the claim number. I called the number on the letter provided, and requested all documentation regarding my case, and have yet to receive anything. I asked for the name of the person investigating the claim and was told that was confidential. At no time did I ever authorize these transactions and reported them as fraud the same day. Truist could have declined the transactions from posting once I reported them as fraud, but their policy is to remove the fraudulent funds from your account and then deny your claim without reason or accountability. Truist 's negligence also caused additional fraudulent charges to be taken from my account AFTER they assured me the card was frozen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Trouble during payment process
Subissue: Private mortgage insurance (PMI)
Consumer Complaint: According to the Homeowners Protection Act of 1998, automatic PMI removal ( not borrower-initiated ) happens at 78 % of the original loan. I didn't pursue the borrower removal ( at a cost to me ) because I was so close to the automatic termination when I last inquired about my denial. However, I checked my mortgage statement today, and it's still there, even though it it's now at 75.3 % of the original loan value. I called Truist, and they said to contact my investor XXXX XXXX XXXX XXXX. I called XXXX XXXX, and they said to contact my servicer. BTW, you can only write letters to Truist 's PMI removal department, not speak to anyone. It doesn't seem like this is working the way it's supposed to. Am I misunderstanding something about what 'automatic termination ' means? From what I read, it should happen without my action.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30344
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I was charged twice a WEEK ago - one went through and the other is still pending!!! I was told by Truist basically tough, XXXX cant even close my account because this extra pending charge has it me negative. I want this reversed so I can close my account. I have NEVER in thirty years ever had an issue like this with my credit union and want out from Truist. They expect me to do their job and definitely arent watching out for customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30342
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am having a new truist personal checking account. For the last 10 days I am trying to get online access for it. When doing it online- it ask the most weird and complex questions - what was the license plate of your car which you owned more than 2 decades back. Seriously - I don't own that car any more and i don't remember that. upon chatting - chat is shamefully asking me to call their toll free #. Calling toll free # - i called on XX/XX/2023, first time the rude customer service person disconnected. Next time - person couldn't help. Asked to be transferred to supervisor. But call is getting disconnected while i am waiting to be connected to the supervisor.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Transfer Details dotted line Item # : XXXX Amount : {$50.00} From : XXXX XXXX Checking XXXX XXXX XXXX XXXX XXXX XXXX XXXX To : Truist Checking XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Service : Standard - Inbound After receiving this email from XX/XX/XXXX The last email received was on XX/XX/XXXX about the Bonus offer and lost access to the account after that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75082
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have not recieved any verification that this was of my doing. I did not authorize these inquires nor signed documentation to have credit report pulled and it has been over 90 days. laws in 15 USC 1692 have been violated by the company 's actions and i request you to remove these hard inquires from all bureaus immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A