Date Received: 2023-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Truist denied a Fraud Claim stating that I have received benefits from the merchandiser. A family member clicked on a XXXX ad to what they thought was a Fall Sale for XXXX XXXX. The site was copied to look exactly like the official site. Upon receipt of an confirmation the email looked off. We called XXXX XXXX who informed us were frauded. We immediately called Truist on XX/XX/12 at XXXX within XXXX minutes of the confirm They told us it was too late to stop and to file a fraud Trusit rejected the claim stating the merchant stated we received the claim- a company called XXXX they failed to close the account as requested and left XXXX as a recurring payment. We are seeking the return of our {$190.00} for the fraudulent denial of the claim
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 211XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have a checking account at Truist Bank located in XXXX XXXX XXXX MD. The bank is holding my money for a month now. We need this funds to pay for our staff in which my spouse is the manager of the company. Two checks were returned for insufficient funds due to Truist Bank holding my money. Truist Bank is playing games with us. My husband is now in trouble for not paying the salary of the employees. I went to the bank last week as I was upset of why they been holding the money. I spoke to the branch manager that I wanted to close my account but the bank refused to do it. I would like to file a complaint and ask to investigate why are they holding our funds. I request an immediate release and closing my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21221
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I rented a car from XXXXXXXX XXXX XXXX on XX/XX/2023 the total for the weekly rental was {$260.00} I gave them my card and what showed on my bank statements along with my available balance decreasing was {$460.00} which XXXX of it was the deposit so everything was correct at that point when I returned the vehicle my new balance due to budget was XXXX which is correct because I kept the car for an additional day well later on that evening the transaction all of a sudden vanished which my balance did not increase or change so I immediately called the bank and brought it to their attention they told me the merchant was processing the transaction and that the transaction would reappear on my transaction list which it did but when it reappeared they charge me again {$330.00} putting my account negative {$420.00} this is not right and the bank is trying to make me believe that the XXXX never left my account and that I ended up spending it which is how holds from car rental companies work all the time totally incorrect and I'm not falling for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I am filing a complaint about the erroneous money missing from my account. Everything needs to be disputed, minus the large transaction for the vehicle purchase, until verification of it not being misrepresentation about the condition of the vehicle
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45424
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: on XX/XX/2023 REGIONAL ACCEPTANCE XXXX XXXX XXXX XXXX XXXX, NC XXXX ( XXXX ) XXXX gained unauthorized access to my credit report which is a violation under 15usc1681n
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Please help as soon as possible! On XX/XX/XXXX we deposited {$23000.00} at Truist Bank in XXXX XXXX. It was a cashiers check from XXXX XXXX XXXX XXXX XXXX. It's all the money that we had to live and pay bills with. They froze our account for three weeks and closed our account against our concerns. They finally returned two checks totalling {$700.00}, on XX/XX/XXXX from a seperate deposit. We still have not recieved our {$23000.00} - and, we are desperate! We're racking up late payments and treatning letters. The XXXX XXXXXXXX XXXX XXXX stated that Truist only had to call them to verify the funds. They refused! Sicerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28120
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Weeks ago was told I would need separate card for joint account. Card was sent and couldn't activate. Contacted was told problem with system, so use existing card. Tried existing card, was denied. Went to beranch XX/XX/19 and agent contacted Credit Card section and they said problem with exp. dates, only way to solve is overnight new card. Received new card and told can't activate due to problems with system and immigration issues. Been 5 days with no use of card, auto payments declined, several hours spent and told can't due anything until fimurther notice. Truist not resolving problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 225XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XX/XX/XXXX FEDERAL TRADE COMMIISSION CONSUMER ADVICE To Whom it May Concern : I bank with TRUIST. On XX/XX/XXXX I visited the branch located XXXX XXXX XXXX, XXXX XXXX, MD XXXX, XXXX. The reason being was to withdraw {$2000.00} to {$2500.00} from my Savings account. Along with the funds I had on hand I intended to reopen a Business account with XXXX XXXX. Unfortunately, I had a horrid experience with the teller XXXX XXXX. The Bank Manager, XXXX XXXX, was off work that day. I told the teller, XXXX XXXX, that I wanted to withdraw money from my Savings account and asked him if there was a form for me to fill out or did, he just need my Drivers License and debit card. XXXX XXXX told me that he would fill out the withdrawal form, so I handed him my license and debit card. After XXXX XXXX looked at my XXXX proofs of identification, while chewing gum, he asked me if I had any other forms of identification? I was confused and I asked him why? He stated that because my drivers license had my XXXX XXXX address. I informed him that I had just moved to XXXX for XXXX reasons and that if he checked he could see that I opened the TRUIST bank accounts in XXXX, XXXX this pass XXXX before I moved. XXXX XXXX kept smacking his lips with the gum he was chewing, which I found to be very unprofessional. He said, There are procedures that I have to follow when a client asks to withdraw a large amount of money. I in no way thought that asking to withdraw {$2000.00} or {$2500.00} was a lot of money. He then tore the first withdrawal slip he had filled out and tossed it in the trash. I asked him, Are you not going to shred that? A banker came over, but unfortunately, I do not have her name. She is a foreign lady and was the only other person working with him that afternoon. I was flabbergasted when she agreed with him. As the discussion continued as to WHY I could not withdraw my money, XXXX XXXX, stated, We have to protect our assets. I stated, With my money? Then he asked for my mothers maiden name. At this point I was becoming emotional because I lost my mother not long ago. So, I gave him my entire mothers name, which is XXXX XXXX XXXX and her maiden name was XXXX. I also gave him her date of birth and date of death. I began to cry and asked them why they were putting me through so much and I started to cry. He had no sympathy to what I was feeling. Then he stated, Im not going to be able to give you any money and that it is my right as a Teller. He continued, If you have a better repour with the people that work at the XXXX location, then go and see them! Please see attached withdrawal form that XXXX XXXX tore into pieces before he tried to shot it into the trash like he was making a basketball shot. I could not believe what he was putting me through! The reason that I relocated back to XXXX is because I have XXXX very serious XXXX, and my XXXX XXXX at XXXX XXXX, XXXX XXXX XXXX, informed me that the only way she could help me again was if I moved back to XXXX and restart treatment with her team of doctors. I moved back here XX/XX/XXXX. After this horrid event, I suffered XXXX XXXX for days and my body was racked in pain for days due to my XXXX XXXX. This experience was unnecessary and was not at all favorable for me because as of tomorrow, XX/XX/XXXX, I begin the start of XXXX XXXX procedures for the next week and a half. In closing, I do not think anyone should be treated as an outcast when they want to withdraw their money. As a professional, I believe that XXXX XXXX, should most definitely be FIRED! This is my request. I look forward to hearing back from you as soon as possible. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21208
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have a Truist Business Account. I sent a wire on XX/XX/2023 and as of Today the recipient has not received their funds. Date International Wire sent to a Verified recipient and XXXX XXXX XXXX account : XX/XX/2023 Amount : {$8400.00} Today Truist Bank indicated it may take up to weeks for a solution to find the lost funds. Not professional or responsible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 304XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Truist Bank Legal Department acted prematurely and wrongfully processed a notification as a court-ordered levy from XXXX XXXX XXXX XXXX XXXX ) to garnish my savings account in the amount of {$10000.00} on XXXX, XX/XX/XXXX without a legal court order to do so. The XXXX XXXX XXXX Government Clerk of Superior Court stated that the court has not issued a garnishment levy to Truist on behalf of XXXX XXXX XXXX XXXX to garnish my account because the case has not gone to court to be ruled on. My account is now overdrawn - {$9000.00} with a pending Exceptions/Administrative Hold until XX/XX/XXXX. My concern is that Truist acted with reckless abandonment without court consent and violated my consumer rights to oblige the underbelly tactics of XXXX debt collecting agency.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A