Date Received: 2023-11-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: My friend XXXX had invested with XXXX and was receiving great returns which she confided to me and referred me to a man named XXXX who was an agent for XXXX. I invested USD XXXXXXXX XXXX XXXX on XXXX XXXX to send to XXXX for their 60 day XXXX XXXX XXXX XXXX XXXX which would mature on XX/XX/XXXX. On XXXX XXXX XXXX XXXX XXXX XXXX XXXX matured but XXXX from XXXX said she had to pay a 15 % fee of over {$1.00} XXXX in order for her to collect her funds and the money could not be deducted from her investment. After she contacted Authorities, they verified this whole website was a scam. When my account matured on XXXX XXXX, XXXX told me I owed a 10 % fee. After I complained he said his bosses would allow me to pay 5 % fee to collect half the funds, then I could pay the other 5 % to collect the rest. Having known the results of the investigation of XXXX 's situation, I figured he was trying to get more money out of me with the 5 % fee promise. This scam has caused me great distress and financial hardship
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21157
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I made a deposit in my Truist bank account to make a payment and Truist could not make the payment. I asked what the issue was and I was told the money was frozen. Even though I have gone multiple times I have visited the XXXX location inquiring about what was going on I have not received a favorable answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78664
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: My father died unexpectedly in XX/XX/XXXX, and I inherited the home with a mortgage after litigation with my aunt, who became the executor in the act of undue influence and tortious interference -- she refused to make any payments. The home went into foreclosure in XX/XX/XXXX while in her possession. I took possession of the home in XXXX. Allegedly, a HELOC with Truist Bank is secured by my property. Truist has sent a letter suggesting they will try to foreclose on my property. They refuse to speak with me or provide any information to me. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XX/XX/XXXX Re : Demand for Resolution of HELOC Matter - Negligence and Threatened Foreclosure Loan number XXXX To Whom It May Concern : I am writing this letter to formally address a matter of great concern regarding the Home Equity Line of Credit ( HELOC ) associated with my father 's estate and now my home. Since XX/XX/XXXX, I have been diligently attempting to resolve this issue with Truist Bank ( hereinafter referred to as " Truist '' ), and I am writing to express my deep frustration with their negligence in this matter. It is crucial to understand that this matter arises from my assumption of the home and primary mortgage following my father 's passing. Despite my continuous efforts to engage with Truist constructively, the bank has consistently refused to provide me with essential information and support. This has led to the situation where Truist is now threatening foreclosure on my home, causing me significant distress and concern. I have made numerous attempts to reach out to Truist through phone calls, visits to local branches, and letters and phone calls from my attorney, XXXX XXXX. Regrettably, these efforts have yielded no results, as Truist consistently refuses to engage with me on the matter, citing my lack of authority as the primary reason for their unwillingness to cooperate. I must emphasize that the refusal to communicate with me, despite my genuine desire to address the HELOC and my persistent efforts to do so, is not only unreasonable but also represents a serious breach of good faith and fiduciary responsibility on the part of Truist. This ongoing negligence and the threat of foreclosure on my home have placed me in an extremely precarious and distressing position. I strongly believe that, as the party who now owns the home, I am entitled to fair and reasonable treatment and cooperation from Truist in addressing this matter promptly and constructively. Therefore, I kindly request that Truist immediately : 1. Provide me with all necessary information related to the HELOC, including its current status and any available options for loss mitigation. 2. Engage in a meaningful dialogue with me to resolve this issue promptly and amicably. 3. Halt any foreclosure proceedings against my home while we work towards a resolution of this matter. I strongly urge Truist to take these demands seriously and respond promptly and in good faith. It is my intention to seek a fair and equitable resolution to this situation, which is in the best interest of all parties involved. Failing to do so may result in legal action to protect my rights and interests. I trust that Truist will recognize the gravity of this situation and cooperate in a timely and responsible manner. Please respond to this letter at your earliest convenience. I have sent supporting documents in an email exchange with XXXX. Thank you for your immediate attention to this matter. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32174
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Starting on XX/XX/XXXX my account was hacked for thousands of dollars. Mostly from XXXX XXXX. My bank finally sent me a fraud alert after multiple back to back charges to a few different names. I also had a XXXX charge and an XXXX charge. My bank gave me XXXX of the almost XXXX that was taken. I myself got the {$1000.00} charge from XXXX back myself even though my bank denied that claim. My bank stated that the reason they denied my claim was because XXXX XXXX said it came from my account. I have not used XXXX XXXX since XXXX. When I contacted XXXX XXXX they helped me log into my account and the last transaction was made in XXXX. My bank said the will not refund the remaining {$2700.00} that was so obviously stolen from me. Back to back charges in different amounts to a person under the name of XXXX XXXX. First {$250.00} then {$400.00} then {$300.00} then {$200.00} with others charges to different individuals in the amount of {$450.00} then {$250.00} then one for {$85.00} then {$22.00} after the XXXX they sent me a fraud alert. A XXXX charge for XXXX and another XXXX charge for XXXX. Then an XXXX charge for over {$1000.00} but I was able to get that refunded myself from XXXX. They refunded around XXXX of my funds back but denied the rest. This makes no sense at all. I have been banking with them since they were suntrust. Im not really sure what to do but {$2700.00} is a lot of money and they said they will not reopen the case for me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29579
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I applied for and received a Cash Reserve from Truist Bank. The initial approval was for {$750.00}. I received the money but then they changed the approval amount to {$500.00} after I had received the money and then tripled the repayment amount and eventually took all the money they said I owed causing me severe financial hardship.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31602
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened an account with Truist bank a week ago. I needed money in my account immediately to pay my bills. So, because my mom was connected to my old bank account with XXXX XXXX XXXXXXXX, she was able to transfer all of my money to her account then XXXX it to my new account with Truist, it was roughly {$18000.00} that was being transferred to my account.Truist saw it as fraud instead of asking me about the transfers even though I had all the proof that it was correct and it was my money being transferred into my new account. Instead they just closed it without any notice at all and any explanation really I just came to the conclusion it was the XXXX transfers because thats the only thing thats happens with this account because it was new and I was still waiting for my card in the mail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Truist bank denied my bank account and refused to return my deposit, I have called them several times and each time they told me the check was sent this has gone on for several weeks.The last time was XX/XX/2023
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31204
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I closed the credit card inXXXX. I just closed the checking account to end my relationship with Truist. The credit card showed up on my account. I have made several attempts to have the account closed over the last 60 days. The representatives state that a manager will have to close the account. The account never closes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28112
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Background Information Credit Cardholders : XXXX XXXX XXXX ( primary ) resides in XXXX, GA and XXXX XXXX ( XXXX ) resides in XXXX, FL Date of Fraud : XX/XX/2023 ( possibility XX/XX/XXXX XXXX date ) Bank Issuer of Credit Card : Truist Bank ( Regional US Bank ) Credit card limit : {$25000.00} ( US dollars ) Credit Card number : XXXX Summary of Fraud On or around XX/XX/2023, there were 4 fraudulent activities associated with XXXX XXXX XXXX accounts with Truist Bank as follows : 1. Fraudulent charges totaling nearly {$25000.00} were made to XXXX credit card on XX/XX/XXXX. All charges were foreign ; XXXX and XXXX. These charges were reported as fraud to Truist on XX/XX/XXXX within 3 hours of the charges being posted on his credit card. A summary of charges and related merchants is detailed below. XXXX. Upon reporting the fraudulent charges to Truist on XX/XX/XXXX, we were told by a Truist representative that in the days leading up to XX/XX/XXXX, Truist received a call requesting an unauthorized {$11000.00} increase to the credit limit. Truist denied the request but failed to verify that the request was made by XXXX or notify him of the request. XXXX. An unauthorized transfer of {$4300.00} was made from XXXX saving accounts to his checking account on XX/XX/XXXX. XXXX contacted Truist and froze his checking and savings accounts shortly after he was made aware that the unauthorized transfer was made between accounts. His checking and savings accounts were closed on XX/XX/XXXX and new accounts were opened that same day. XXXX. On XX/XX/XXXX, two Truist branch employees ( at two different branches ) told XXXX that the history of sign-ins to his account included sign-ins from more than one IP address. XXXX only signs into his Truist account from a single device. Details of Credit Card Charges Transaction Date Merchant Name Amount XX/XX/20XXXX XXXX XXXX XXXX XXXX {$9500.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Total Fraudulent Charges {$24000.00} Response from Truist Upon reporting the fraudulent credit card transactions on XX/XX/XXXX to Truist, the charges were removed from the credit card pending review by Truist. Truist put the charges back on the credit card on XX/XX/XXXX. A letter was sent dated XX/XX/XXXX stating we have not been able to determine that the transaction ( s ) were fraudulent. Upon our request, a second review of the transactions was initiated. We provided substantial information on the sequence of events on XX/XX/XXXX to Truist for the second review. On XX/XX/XXXX, Truist sent a letter stating that their position was unchanged and are holding XXXX responsible for the charges. Our attorney, XXXX XXXX, also sent a letter to Truist demanding that the fraudulent charges be removed as Truist was in violation of the the Fair Credit Billing Act and the Electronic Fund Transfer Act. Truist sent a letter dated XX/XX/XXXX stating there is no new information concerning this matter, the Banks position remains unchanged and we consider the associated case resolved and closed. Clear Indicators of Fraud As outlined by the Fair Credit Billing Act, a reasonable investigation of the transactions is required by the credit card company for unauthorized transactions. Factors outlined in the Fair Billing Act include : o Reviewing the types or amounts of purchases made in relation to the consumers previous purchasing pattern. o Reviewing where the purchases were delivered in relation to the consumers residence or place of business. o Reviewing where the purchases were made in relation to where the consumer resides or has normally shopped. A cursory review of the fraudulent charges show that they are all to merchants located in the XXXX XXXX XXXX and XXXX. Foreign transactions of this nature and amount are inconsistent with previous purchasing patterns. A total of {$23000.00} of the fraudulent charges were to XXXX XXXX XXXX XXXX a residential developer in XXXX. All of the charges were made on the same day and total just under the {$25000.00} credit limit. XXXX does not have a passport ( current or expired ). As noted above, the transactions seem very unusual given the customers typical pattern of behavior. The majority of his purchases are for gas, food and living expenses in the XXXX area, or online shopping. XXXX maintains a low balance and rarely has a charge that exceeds {$1000.00}. On XX/XX/XXXX, two employees at Truist ( at two different branches ) said when they pulled up XXXX account that they could see where more than XXXX IP address had signed into his account at Truist. Above all, the transactions were reported immediately to Truist as fraud. XXXX credit card was canceled and his bank accounts were frozen. Given the actions taken of immediately reporting the fraud to Truist, the fact that all the transactions were foreign and were large amounts coupled with the fact that more than one IP address had signed into his accounts, it is unclear how Truist could conclude there is no evidence of fraud. As indicated in the opening, there were 4 elements of fraud all related to the credit card fraud in question. Reports Filed Federal Bureau of Investigations Federal Trade Commission Consumer Financial Protection Bureau XXXX Police Department Attempted to file a report with the XXXX Police Department. Was told that a non-XXXX resident would need to have an official department / authority ( agency ) in your current location file a report. XXXX spoke with the FBI, Consumer Financial Protection Bureau, and the XXXX Police Department about filing a report and none would help in this matter. The Consumer Financial Protection Bureau suggested XXXX contact the US State Department about filing a report. She was unable to get through to anyone at the State Department. She also spoke with the XXXX Police Department ( XXXX ) to see if they would file a report with the XXXX Police Department and XXXX stated that since this was clearly fraud, they told XXXX she should go to the court house and file suit rather than trying to file a report with the XXXX Police Department.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 398XX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Two money cards were purchased at XXXX and a person ( s ) created a pin and used the cards.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 270XX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A