Date Received: 2020-08-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have a mortgage with Suntrust/Truist. I was set up with bi-weekly payments through their website. I tried to change the bank account that my bi-weekly payments came out of, but I could not change this on their website, so I called. I was advised that I would need to cancel the bi-weekly automated payment and set it up with the new bank account as a new request. I did that, and sent a one time payment posted to my account on XX/XX/XXXX ahead of my due date for the XXXX payment. I received an email on XX/XX/XXXX that I was being charged a late fee, so I called immediately. The 2nd bi-weekly payment was on my account, but not applied to my account correctly, so it was showing that I did not make the payment. I was advised that this would be corrected and the late fee would be reversed and confirmed that my account was current. I saw the late fee was reversed on my account, so I had assumed the reporting was fixed as well. I went to make my XXXX payment on XX/XX/XXXX online and found I was no longer able to make payments online, so I called. Apparently this company if it finds you are delinquent, it won't allow you to make a payment online, so that you continue to be delinquent so that they can charge more fees. So again I called immediately. I was transferred to numerous people and no one could fix the payment application so that I could make my XXXX payment. XXXX finally called me back and resolved the issue on my account on XX/XX/XXXX so that I could make my XXXX payment. Apparently through all of this, I was reported delinquent to the credit reporting agencies. I was never called, never emailed, never notified that I was delinquent other than the email on XX/XX/XXXX, when I called immediately. I have since received a certified letter, after the inaccurate reporting was submitted, and I have received many other USPS mailed letters telling me that I am delinquent and that my home could be foreclosed on. I have done nothing wrong, yet my credit was negatively impacted. I am trying to refinance this loan and 2 others, and I have had to delay my closing because of this. I disputed the credit items through all 3 agencies, and I called Suntrust/Truist as well. XXXX at Suntrust/Truist also submitted a dispute from her end. I asked her if it was possible to get something in writing that said what happened and she said that wasn't possible. I contacted my loan broker and he said he needed a letter, so he escalated through his contact. I was able to get a case opened on XX/XX/XXXX, case XXXX. I was told that this needed to go through an internal investigation, and that would take up to 14 days. I explained that I needed the letter before today XX/XX/XXXX. I tried escalating through a VP at Suntrust, XXXX XXXX, and she was not able to get anything done either. I was scheduled to close on my refinances today XX/XX/XXXX but I had to cancel that and I have no idea what costs will be incurred, or if I will have to refinance at a higher rate because of these delays. I called Suntrust again today and spoke with XXXX. I asked to speak to her manager, she said her manager doesn't answer her calls and she is also on vacation. I asked to speak to someone else who could help me and she said that she was the only escalation point I had. I said I was going to contact an attorney and file this complaint, and I asked that she put this in my account notes. She said OK. I think this is horrible practice and seems unethical that a company can impact someone in 5 minutes or less, but takes up to 14 days to remedy the situation. All of the information is in my account and would take 5 minutes to understand the issue. XXXX was able to look at my account and immediately take action to submit the dispute as she recognized that there was an error, however to get something in writing takes someone at least 5 days and counting to get back to me. And they said they can only put something in the mail, which will take even longer to get to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 804XX
Submitted Via: Web
Date Sent: 2020-08-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: At my bank I was needing to pay for for some packages and was was making some withdrawals plus using my debit card for payments. They began giving me trouble every time I needed money and I told them what it wa for but they pay no mind to me and froze my account and froze my debit card. They have held up my account for to long, five weeks and 3 days now, which is causing me problems without my funds. I have checked with them a few times but all I hear is we will call you, but Ive not heard from them thus far.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75287
Submitted Via: Web
Date Sent: 2020-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I got an installment loan to purchase a personal watercraft in XX/XX/XXXX with Sheffield Financial. In XX/XX/XXXX, a payment was erroneously processed as being a few days late. I called the company and they supposedly corrected the correct payment date ( which was not late ) and updated my XXXX and XXXX credit reports. However, they did not update the XXXX report and is erroneously reporting a late payment in XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33435
Submitted Via: Web
Date Sent: 2020-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29229
Submitted Via: Web
Date Sent: 2020-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-14
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: We received a joint car loan from Regional Acceptance in XXXX for a XXXX XXXX XXXX. The amount financed was under XXXX and the monthly payment was {$440.00}. After years of making late payments and incurring fees and penalties, the payoff in XX/XX/XXXX is still over XXXX! We did not know that the loan terms from Regional Acceptance were predatory in nature because we were not told that the penalty for making a late payment was that most of the payment does not get applied to the loan balance. Allocating a small portion of a full payment to a car loan in order to collect more late fees and interest is criminal. At this point, we will be paying on the XXXX for several more years to payoff the XXXX balance. We have already paid over XXXX for this vehicle and it only has a market value of XXXX. How can a company make thousands of dollars off of a customer just because they made late payments? This is predatory and criminal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2020-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I see multiple 120-150 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02302
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-14
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: regional acceptance corp. has illegally updated collection account by submitting false payment dates and activity on account. Its reporting the account to be180 days defaulted as of XX/XX/XXXX thru XX/XX/XXXX. XX/XX/XXXX and XX/XX/XXXX the account display current. XXXX thru XX/XX/XXXX account display 30 to 180 delinquent. The account was in a chapter XXXX bankruptcy filed XX/XX/XXXX and was dismissed on XXXX XXXX for non payment. after carefully looking at my credit report I noticed regional acceptance corp. enter a date of last payment received XX/XX/XXXX on one credit report then reflects a charge off as of XX/XX/XXXX but then change close account date as of XXXX this information has been altered re-aged on credit reports far back as XX/XX/XXXX.no data entry between XX/XX/XXXX thru XX/XX/XXXX on my XX/XX/XXXX credit report but shows me 180 days delinquent in XXXX credit report during that time. the fair credit report act says the original first date of reported delinquency and after of no current status 7 to 10 years the negative information should be removed. The state of New Jersey statue of limitation is 6 years. I am beyond the required time this account is outdated and needs to be removed quickly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08094
Submitted Via: Web
Date Sent: 2020-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: BB & T has been reporting our mortgage payment for XX/XX/XXXX past due 30 days. The account was placed in COVID-19 forbearance on XX/XX/XXXX. The loan actually paid in full on XX/XX/XXXX, the wire was sent on XX/XX/XXXX. We have never had a late payment before and was reluctant to ask for the forbearance but we were assured there would be no repercussions or negative impact to our credit. XXXX, XXXX, and XXXX need to have this late payment removed for both XXXX and XXXX XXXX as the mortgage was a joint account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 286XX
Submitted Via: Web
Date Sent: 2020-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My mortgage with my home is held with SunTrust ( now Tuist ), I make my monthly payment through my online bill payment system every month and on time since the mortgage started 3 years ago. The payment I make is for {$1800.00} per month including principal, interest, and escrow. I made the XX/XX/2020 payment for {$1800.00} on XX/XX/XXXX and SunTrust cashed my check immediately. SunTrust recently increased the payment to {$1800.00}. I did not see this and so my XXXX payment was short. Instead of notifying me about the shortage for XXXX tey reported me to the credit agencies for non payment. My credit score dropped by 100 points immediately. I contacted the SunTrust credit department and was told that was not there problem and the payment was short and their actions were justified. Please advise if anything can be done, I find SunTrusts actions to be unreasonable and my concern is they were gauging me on the escrow account with was still funded. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01945
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I got a car loan with Regional Acceptance Corp back in XXXX. I paid off the loan on XX/XX/XXXX in full in the amount of {$4400.00} through the my bank bill pay since it was a large amount. Money was sent, and withdraw from the account. This was not credit to my account, and it was closed on my credit, but not on my co-signers. I no longer use that particular account that the money is sent from. So I am working on getting the bank statement from that financial institution. I got a call on XX/XX/XXXX stating that they were going to repossess the vehicle even though the car was paid in full. Must be some clerical error on this companies side.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 657XX
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A