Date Received: 2020-11-17
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I have tried to open bank accounts and can not. I went to bb & t and they opened an account for me but a few days later. I was told that I was not able to do so and can not check my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2020-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Due to a wire fraud, we sent out two wires on XX/XX/2020 to SunTrust Bank at XXXX XXXX XXXX, California, Maryland totaling {$31000.00} - {$19000.00} from XXXX XXXX and {$12000.00} from XXXX XXXX XXXX. The money is still in the scammer 's account with SunTrust Bank and a hold has been placed on the account on XX/XX/2020. Our banks in XXXX XXXX, California contacted SunTrust Bank but they denied cooperating with them. They offered no explanation or assistance in resolving the problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91803
Submitted Via: Web
Date Sent: 2020-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: {$170.00} XX/XX/XXXX {$170.00}. XXXX XX/XX/XXXX {$170.00} XX/XX/XXXX Charges by the XX/XX/XXXX My bank Suntrust I file for fraud but it was denied.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32839
Submitted Via: Web
Date Sent: 2020-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My name is XXXX XXXX and back in 2013 my cousin fraudulent put a auto loan in my name without my consent and this auto is ruining my credit.. The car was given back to this company because I told her I will take her to court ... I have dealt with this company and it should not be listed on my credit report ... and wasnt even making the money in 2013 up until now to purchase a car loan so they lied about the income as well
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 278XX
Submitted Via: Web
Date Sent: 2020-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I received a Visa gift card from a former employer. This particular card was never activated and BB & T is telling me it was and they have taken XXXX in so called maintenance fees. I found the card yesterday and it has never been used. I had another gift card for the same amount that was used, but not this card. I do not activate these cards until I am ready to use them based on past experience. When I called customer service, all I wanted to do was see if I could reactivate the XXXX since it just expired on XX/XX/XXXX. Then one person told me it was activated in XXXX. Another person said it was activated in XXXX and that XXXX in fees had been take out due to non use. I never activated this card. This is a gift card. There should be no maintenance fees on a gift card that was never activated or used. I tried talking to a customer service person and a supervisor on XX/XX/XXXX and they refused to help. I just want the XXXX back on the gift card so I can use it. Thank you, XXXX XXXX
Company Response:
State: WI
Zip: 53214
Submitted Via: Web
Date Sent: 2020-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Two debit cards with checking account came in the mail to me the first was XXXX and the other XXXX. I dont remember opening either of these accounts and not sure how they obtained my information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32164
Submitted Via: Web
Date Sent: 2020-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I recently opened a account with suntrust Bank on XX/XX/XXXX it was closed on XX/XX/XXXX with {$1100.00} as my balance its been over a week and the bank keeps telling me that its in the process of closing but other than adding money I did no activities on the account.i am on the verge of losing my place and employment because I can not pay my rent that was my rent money.i expressed this over and over to numerous representatives and all they can say is they don't know when it'll be done.i need a hold lifted or something because I did business with them with good faith and now im being XXXX over because I trusted this bank..please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30021
Submitted Via: Web
Date Sent: 2020-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There is a hard inquiry on my XXXX credit report from Suntrust Bank XXXX XXXX, dated XX/XX/2019. I did not apply nor authorize this company to conduct a hard inquiry on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 444XX
Submitted Via: Web
Date Sent: 2020-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Im a victim of identity theft and there are several hard inquiries on my report that I have no knowledge of applying for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 364XX
Submitted Via: Web
Date Sent: 2020-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Im a victim of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 364XX
Submitted Via: Web
Date Sent: 2020-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A