Date Received: 2020-12-10
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/XXXX I received a SBA LOAN and had the funds deposited into My business account at Suntrust Bank. On XX/XX/XXXX my bank account was frozen and from what I was told it was due to rules and regulations. I called and they stated that I had to wait 7-10 days after my last transaction in order for my account to be fully closed and I get reimbursed my funds. On XX/XX/XXXX I received a letter from Suntrust stating that the remaining funds would be mailed to me in form of a check within 5 business days. I never received anything so I called Suntrust again. This time they said they didnt send my funds because they didnt want to send it to the wrong person so they requested several documents to prove ownership of the account and funds. I went into the branch with the docs requested which was, my EIN VERIFICATION LETTER That was FROM XXXX, my XXXX & XXXX Tax documents, my SBA loan approval letter and my Driver License and spoke with the Branch Manager XXXX XXXX ( XXXX XXXX XXXX ) and had the documents sent via Fax to Suntrust ( back office ). I was told to wait 1-3 business days for the process. I waited 3 days and followed up with Suntrust, they said they didnt receive the documents so I took another day off to prioritize the matter and went back into the branch and spoke with the same manager and the called to verify all the documents they needed and where she had to send them to. I provided all of the documents and sent resent them. I was told to wait 3-7 business days as the documents were verified. In XXXX I did another follow up and I got the same results. I waited approximately 1 month to give them time to resolve the issue to get the same results. I contacted the SBA and they told me that it was out of their hands. So I called Suntrust again in XXXX for them to ask for the Same documents that I sent, So I sent them again for them to tell me theyre not gon na reimburse me. During this unconstitutional process, I lost a {$240000.00} contract with XXXX XXXX XXXX due to not being able to fund my business and employees properly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30297
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-10
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: In XXXX, I got a VA secured mortgage with BB & T in XXXX, NC. They told me that I qualified for a free XXXX XXXX XXXX account because I had a mortgage with them. In XX/XX/XXXX, BB & T started charging me {$30.00} " maintenance fee '' and a {$5.00} " return statement '' fee. I never got the statement but they a {$5.00} return statement fee. I was never informed of these fees or of the change in XX/XX/XXXX. These fees total {$1400.00}. I requested from BB & T for a refund of {$1400.00} but only got an offer for {$75.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27103
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-10
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX in XX/XX/XXXX I received an unemployment check that I did not apply for. I returned it. Then on XX/XX/XXXX I received a voice mail from the fraud department of Suntrust bank ( XXXX XXXX concerning a credit card application, reference number is XXXX ). I called a branch in Maryland on XX/XX/XXXX and he could find no record of my name or address. On XX/XX/XXXX I received an email from XXXX XXXX saying someone had an inquiry on my credit report. I looked and there was a inquiry from XXXX XXXX concerning a credit card application with a XXXX phone number XXXX. I called and it went to a voice mail. On XX/XX/XXXX I received 3 more emails about another inquiry ( XXXX XXXX, XXXX XXXX and XXXX XXXX ) I checked and it was for XXXX XXXX XXXX in Illinois. I contacted their fraud department. I spoke to XXXX XXXX ( XXXX option XXXX ) and told him of the suspected fraud. He said a loan had been applied for under my name and ssn and he would alert the underwriters. He sent me an ID Theft Packet with forms to be filled out. I have my credit reports frozen and fraud alerts on all three. I have notified my banks of the suspected fraud and changed my logons and passwords. I have started filling out the ID Theft Packet and am filing a police report. Contacting you was a recommendation from my bank,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19082
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: - XXXX XXXX : I applied for a re-finance of a mortgage that was currently serviced by BB & T. The loan officer handling the request was XXXX XXXX ( NMLS ID XXXX ). I expeditiously submitted all financial information requested. XX/XX/2020 : XXXX told me that as a part of my approval process, I would need to submit a 60-day ledger of my checking account activity in order to apply a monetary gift ( from my family ) to the approval process. -XX/XX/2020: XXXX XXXX loan processor sent me a notice ( via email ) that my re-finance had been submitted to underwriting -XX/XX/2020 : After hearing nothing from XXXX for weeks, I told him if my re-finance could not be approved by XX/XX/XXXX, I was no longer interested. Other financial institutions were processing re-finances within 60 days, so I was more than patient with an almost 90-day time period from XXXX/BB & T with no resolution. XX/XX/XXXX : I emailed XXXX 's processor ( XXXX XXXX ) that I was no longer interested in the loan since it had taken so long. XXXX immediately emailed me back and I confirmed with him that I would like to end the loan process. He confirmed with : " OK, have a good one ''. XX/XX/XXXX : I received a " Statement of Credit Denial '' from BB & T dated XX/XX/XXXX. I called XXXX because, as he indicated to me, the loan application had been withdrawn so I was confused. He mentioned that my credit was denied because a gift letter was not attached to the application, and at that same time he confirmed that my loan had been withdrawen. ... ..so here is the complaint : 1 ) XXXX did not tell me a gift letter was required by compliance for approval. He told me a 60-day checking account ledger " would work '' ( email attached ) If I had been given the correct information at that point, I would have immediately withdrawn the loan. 2 ) XXXX did not tell me, when I requested the loan application be withdrawn, that it was essentially too late because at that point it had apparently already been submitted for final approval. XXXX 's actions and lack of information ( or false information ) have harmed me because by " denying '' me credit ( for a loan I no longer wanted ) can harm my credit rating and ability to receive favorable consideration for future credit applications.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I paid nearly XXXX XXXX more at closing than what I was told and estimated.I could not get an exact reason why and the answers also kept changing on why. When I inquired about my costs during the closing process I was told it would go down and that is was not finalized, but this did not happen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 761XX
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification. On XXXX XXXX, 2019, XXXX XXXX add a hard inquiry on my credit report per XXXX. On XXXX XXXX, 2019, Suntrust Auto Dealer Fin add a hard inquiry on my credit report per XXXX. On XXXX XXXX, 2019, XXXX XXXX add a hard inquiry on my credit report per XXXX. But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries. To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2020-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Problem when making payments
Subissue:
Consumer Complaint: Since XXXX I have been out of work ( Non essential and I live in CT where they bring us back to phase 2 like nothing ) So my load with Sheffield was extended, once I reached the Max extensions and STILL was not working due to XXXX, I called and actually requested what they called " Special '' permission to get more of an extension beyond what they normally do for 1. The state I live in simply shuts down every 10 mins, 2. Unemployment ran out and 3. at the time of my asking for the special permission my entire family actually had XXXX. Thank God my request was approved on XX/XX/XXXX, I get a call today saying it was NEVER approved and I'm now late and they will be reporting it to my credit and would hear NOTHING!!!! How is this legal? and during such a trying time in this country? Not to mention I believe our Gov in CT put an order that all installment loans and Mortgages are suspended while we are on this phase.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06854
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-08
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Twice on XXXX I called in to close my account and was hung up. The person picked up and said I can help you and said to say my account number. Then they hung up on me. The other time I called and went to the account closure portion of phone number and when it got to where someone would pick up it was hung up on. I had perfect cell reception of 5 bars so near impossible it is on my end both time just when I get to an agent. Very poor service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34238
Submitted Via: Web
Date Sent: 2020-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Step 1 : What is this complaint about? Credit inquiry placed on XXXX Credit Report on XX/XX/2020. I am requesting that the company remove the inquiry. Step 2 : What type of problem are you having? I did not apply for credit with REGIONAL ACCEPTANCE. I am unable to resolve the issue with the company. The company is not responding or answering phone calls. Step XXXX : What happened? I received an email alert from XXXX that there was a recent change to my credit information on XX/XX/2020. I contacted REGIONAL ACCEPTANCE at ( XXXX ) XXXX, and was not able to speak to anyone to resolve the issue. Step XXXX : What company is this complaint about? REGIONAL ACCEPTANCE Step 5 : Who are the people involved? REGIONAL ACCEPTANCE XXXX XXXX XXXX XXXX XXXX, NC XXXX Phone : ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2020-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2020 I signed up for a SunTrust checking account and enrolled in a promotion stating I would receive a {$400.00} bonus for meeting certain requirements, the primary one being making " direct deposits '' of {$3000.00} each month across two statement periods. I have done this across the first three statement periods and within the time frame required, but as of XXXX XXXX, 2020, SunTrust 's " Offers '' portal showed my account is not having completed the requirements. I called on XXXX XXXX, 2020, and spoke with a representative who reviewed my account and claimed I was not receiving the offer due to not having made a single direct deposit of {$3000.00} or more in each month, despite the terms and conditions clearly indicating " direct deposits '' of {$3000.00} or more each month and having no language stipulating that the amount must be made in a single transaction. The representative stated I would not receive the offer due to this requirement not being met ( i.e. a single direct deposit of {$3000.00} or more each month ), despite it not being a requirement listed in the terms & conditions. I have had a professional in the finance industry at a different institution review the terms and conditions and they agree that there is no language stipulating that the {$3000.00} must be made in a single direct deposit transaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30312
Submitted Via: Web
Date Sent: 2020-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A