Date Received: 2021-01-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: Was trying to purchase tickets from someone on internet for a sporting event, they asked that money was to be sent through XXXX, my bank which is suntrust has the XX/XX/XXXX attached to my account without going through the app at all. I sent {$300.00} via suntrust app and never recieved tickets and it appears suntrust is not going to refund my money or protect me on this at all even though it was through the suntrust app. 3
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30114
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Ive filled out a dispute in regard to incorrect items on my credit report. Its been over 30 days and I havent received any investigation results.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19802
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have contacted BBT so many times to get overdraft protection removed from my account. During this pandemic Ive lost my job and paid over an XXXX dollars during this pandemic. Im struggling and couldnt afford to pay over XXXX dollars in overdraft. I have called numerous of times and ALL representatives stated it was removed. The last representative finally stated that they couldnt do it themselves I had to do it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 42301
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I paid my car note off successfully and XX/XX/XXXX will not remove this off of my credit report. It should be paid, closed and removed off of my account. I created a dispute and they advised it is to remain which doesnt make any sense. Can you please look into expediting and having them remove this off of the account?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60538
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: Refund in the amount of {$1300.00} was received by BB & T on XX/XX/2020, XXXX XXXX however is still not applied to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29456
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I called BBT a few months back in regards to removing {$92.00} in fees from account that I received. This is my third time calling to have these fees removed and I was told they were going to be removed and that they had notes supporting why they were being removed. Now I'm getting collection notices in the mail stating I owe I money to the bank and this have hurt me with opening a checking account for my Business because its showing up I owe BBT when I dont. I would like to have this issue corrected and records updated with a letter stating its be corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30092
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Suntrust admits to being paid and never updating my payment history to the credit agencies. My insurance company paid suntust over XXXX XXXX dollars back in 2018. Instead of updating my account balance they chose to keep reporting the full XXXX balance as if the car was never paid on. Now that the balance has been updated after years, they refuse to update my payment history which is 35 % of my credit score. Or at least delete this account from my credit report since they know its inaccurate. They have stressed me out during both of my pregnancies with their inconsistent reporting and I would just like to be free.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94607
Submitted Via: Web
Date Sent: 2021-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are two account that say they are BB and T, I am currently in the hospital with XXXX XXXX and I know nothing about these account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33433
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-01
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: My ex-girlfriend had filed for Bankruptcy earlier in 2020. Once I found out she was going to I called the bank to see what could be done with the ONE credit card we shared as a joint account. They told me I could open a new account and transfer the fund s over but there wasnt anything I could do with this one. At the time, opening a new account was not a possibility. Then when she was granted her Bankruptcy, the Bank, within a believe a week, Closed the account and placed it on MY credit report as a Charge Off. This was 5 days after I had just the payment on the account. Up till that point Every Payment had been made on time, and more than the minimum. But the Bank gave me Zero Notice. No collection notices, no demand for the balance, NOTHING, they simply closed the account 5 days after my XX/XX/2020 payment and charged it off. If this Legal? Now I am stuck with a Charge-Off for 7 years because SHE filed Bankruptcy? I have no recourse it seems? I thought a bank could not Charge Off an account until 189 days from last payment? I also thought a Bank was required to attempt collection on an account before Closing and Charge off? There has to be something I can do here. The bank failed to notify me, failed to request payment, failed to demand payment, and failed to wait the required time frame before closing the account and Charging off the account. What are my rights?? XXXX XXXX The bank involved is/was SunTrust Bank, TN.. I believe they merged with another bank now. And were in the process of doing so at the time they charged off the account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 124XX
Submitted Via: Web
Date Sent: 2021-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I will attempt to make this short and sweet. I am downsizing and I notice that my Comps are approximately XXXX mil to XXXX mil in XXXX, MD for my current home. The comps are no where near the estimated XXXX mil cost of my home brought in 2008 despite excellent and upgraded condition. I know when I mortgaged my home, I was compared to several homes of equal value or more, i.e. ( comps ). However, upon reviewing the original Comp appraiser documents this week, I was told by several realtors currently I cant use the water front properties as comps although that was the case that my bank, Suntrust, used to qualify me for a XXXXmil loan in 2008. The homes in XXXX have not decreased by 25 %, so why has my home done so. I found out I was overcharged using False Comps ( waterfront ). Im trying to sell my home to downsize, moving with my job. I cant do it without coming up with MORE money. Unfairly, fraudulently treated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2021-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A