Date Received: 2021-02-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My father passed away XX/XX/2020. He has a checking and savings account with Suntrust bank. There is a beneficiary on his checking but none on his savings, so I ( his only child ) am entitled access to his account. I had an appointment at Suntrust on XX/XX/XXXX and met with Ms. XXXX ( will give name if requested ) to discuss his account and I completed and signed an Affidavit and Application for Deposit. While there Ms. XXXX, informed me that someone requested a hold on my father 's account. She did additional research but I was not allowed any information or access to my father 's account. Since then, I have called Suntrust Customer Service, and I called the Suntrust bank in XXXX, Va and spoke with a lady ( will provide her name if requested ) but she was of no assistance. She passed the call along. Other than Ms. XXXX, no one from Suntrust has communicated with me about his account. I have had " hang up '' calls, representatives that state they can not help me, or messages taken but no return calls.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20735
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: We have paid our auto loan with 6 deferred payments but our payments have been incorrectly applied to the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92104
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: XXXX XXXX employee that works for Regional Acceptance keeps calling me with repeated calls every day after I tried to make payment arrangements with him on XX/XX/2021. He's even called my mother and daughter trying to locate me when he does have my phone number to get intouch with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32792
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2021 I received a check from my mortgage company for {$670.00} for escrow account overpayment. They also informed me that my escrow payment would increase by over {$24.00} per month. This did not make sense so I contacted the lender and while their representative was very patient and polite said they could not change the increase and referred me to their mortgage refinance office. I called that office the following Monday ( XX/XX/2021 ) and after being on hold for 48 minutes I had to hang up. I recalled again today ( XX/XX/2021 ) and have been on hold for 1 hour and 15 minutes so far. They are by this action refusing to take calls from clients. I want to refinance my mortgage at the current lower rates but they will not speak to me. I am a XXXX XXXX and believe they are purposefully targeting seniors for abuse. Please help. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 234XX
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XX/XX/20 : XXXX XXXX XXXX XXXX XX/XX/20 : Suntrust DBA Lightstream XXXX XX/XX/20 : XXXX XXXX/XXXX XXXX XXXX XX/XX/20 : XXXX XXXX ( dont recognize, unauthorized inquury ) XXXX XXXX/XXXX XXXX ( double inquury! ) XXXX These are the 5 Lenders showing on my credit report as Hard Inquires! One lender ( XXXX XXXX I never authorized and XXXX XXXX pulled my credit multiple times ) During a 2 week period XXXX I was shopping for home loan refinance and my credit should not have had such a significant drop in credit score due to these hard inquiries as law states " would only count as 1 pull of credit when shopping for mortgage within 30-45 days period '' My credit was a XXXX on XX/XX/20 when a few calls were made to 3 lenders only! Within a 2 week period! In beginning of XXXX, I noticed these 5 hard inquiries on my credit report and my score dropped to a XXXX!! Nothing else had changed to my credit report during this time that would have impacted such a drastic drop in my credit score, only these hard inquires, at which point I immediately saw the drop in my score..I am disputing these hard inquiries and request they be removed from my credit report. Thank you for your assistance, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: XXXX XX/XX/2020 we contacted Sun Trust now Truist that we would like to terminate our private mortgage insurance under the Home Owners Protection Act. We received a letter from SunTrust that our request had been denied because we did not meet the requirements because our payment history did not qualify, stating that we had a payment that was 60 days or more past due within the first 12 months of the last 2 years prior to the cancellation date. I replied back to the letter via email and explained to there must be something in error because we had never been late on our mortgage payment. The only time we did not pay as scheduled was when we were given the option by the lender to participate in a forbearance program during the height of the pandemic. We were never told that if we participate in the forbearance program that was authorized and backed by the federal government that we would not be eligible to participate in the Home Owners Protection Act even though our home meets the 80 % of the original value of our property. After sending an email to the person listed on the denial letter as our home owner client representative asking for an explanation, there has been no reply or calls from SunTrust now Truist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Follow up to complaint XXXX. Truist did establish escrow and pay taxes as requested. However, my monthly payment was increased from $ XXXX/month to $ XXXX/month. Approximately five ( 5 ) times greater than current payment and approximately 72 % of my net base salary. Truist did not work with me on any payment options or down payments prior to establishing the new monthly payment. Attempts to resolve through their Escalation Department were pushed back to stand customer support and thus receiving the run-around that prompted the initial complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13440
Submitted Via: Web
Date Sent: 2021-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This letter serves as my formal complaint against Truist Bank Mortgage formerly known as SunTrust Mortgage. I have attempted on multiple occasions to resolve this matter with Truist, unfortunately to no avail. I established my mortgage for the purchase of my primary residence with SunTrust Mortgage in XX/XX/2019. In order to receive relationship pricing for the loan, I was required to establish a checking account with an automatic pay deduction for the monthly mortgage payment. I established the SunTrust checking account as required and agreed. In order to ensure sufficient assets to cover the first several months of mortgage payments, I deposited {$10000.00} into the new checking account. And to ensure a sufficient balance in perpetuity, I established an automatic monthly draft from my existing account with another bank to my SunTrust/Truist account. That XXXX, I decided to change the date on which my bank-to-bank transfer was deducted from my non-SunTrust account and deposited into my SunTrust/Truist checking account. As instructed, I submitted the request to move the transfer date. This was executed via the SunTrust on-line portal. Unfortunately, the portal would not accept my request. Having exhausted all other options, I contacted SunTrust and spoke with an agent. I explained the situation and asked for help. Specifically, I wanted the agent to move the draft date of my bank-to-bank transfer, as allowed, to a different date. Much to my dismay, unbeknownst to me and contrary to my instructions, the agent also stopped the monthly automatic payment from my SunTrust checking to my SunTrust mortgage. This meant that the funds to pay the mortgage were being transferred from my non- SunTrust account to my SunTrust account. However, the mortgage payments were not being paid. The agent, against my wishes and unbeknownst to me, terminated the mortgage ACH transfer. Only after being notified by SunTrust by mail that I had missed a mortgage payment, did I notice. At once, I phoned SunTrust and researched what had happened and brought the account current. SunTrust then properly reestablished the automatic monthly draw to satisfy the ongoing mortgage payment. However, SunTrust/Truist, refuses to acknowledge their error. Moreover, they refuse to correct their reporting to the credit agencies and are erroneously reporting me as missing a payment. Thus, my credit is impaired due to SunTrust/Truists error. Please know, it was never my intention to stop my payments, but only to adjust the date of the automatic draft from my non- SunTrust bank account into my SunTrust account. Suntrust/Truist refuses to take responsibility for stopping my mortgage payments ACH transfer. It should be noted that the monthly draft from my non-SunTrust account continued to be transferred to my SunTrust account while the ACH draft for the mortgage remained dormant. This alone serves as evidence that I intended, and was willing, to satisfy my monthly obligation. Finally, it is injurious enough to have a bank erroneously report a mortgage delinquency, but there are further reaching negative implications for someone like me. As a licensed XXXX XXXX, Im required to maintain my liabilities in an outstanding manner. This unfair reporting could impair my right to work in my career of choice by putting my licenses in jeopardy, a field in which I have worked for over XX/XX/XXXX years. Thank you for your assistance and intervention.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33040
Submitted Via: Web
Date Sent: 2021-02-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I recently pulled my credit Reports, And I discovered that BB & T # XXXX Account was still showing as delinquent for 30 days I would like to see about getting updated Account information Because I noticed that the account was reported 30 days late Although I was consistent with my account and it was a switch over With purchasing cars It should have never been on my report. Per section 609 ( a ) ( 1 ) Of the Fair Credit Reporting Act, you are required by federal law to verify and All accounts posted to my credit report, to report accurate information. I request all verifiable proof you have on file for the late payment listed on the following account with BB & T. This delinquent account record is inaccurate and I request that the following account be validated and properly removed And I requesting Updated information into 30 days. I have also supplied proof below in the documents I also have several telephone numbers An incorrect addresses listed on my account as well Which needs to be removed XXXX XXXX XXXX Multiple name spelling as well I am in the opt in system to give correct name and current address
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27549
Submitted Via: Web
Date Sent: 2021-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2020 I received a letter dated XXXX XXXX 2020, stating that my account would be closed. After careful review from the Fraud Department it has been determined that nothing ill was found and any remaining balance would be refunded in the form of a check mailed to current billing address. Account summary shows that a closing debit of {$3900.00} on XX/XX/ 2020. And account has been fully closed. But I have yet to recieve my balance check. And after many calls to the company I've been meet with nothing but resistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30316
Submitted Via: Web
Date Sent: 2021-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A