Date Received: 2021-03-21
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Hey I was inquiring about an issue that I have with BB & T where there's was fraud committed on my account causing it to close/charge off for no apparent reason. I disputed this item and let them know multi times that fraud was done and they dismissed my claim with no real investigation and they told me that it was verified without providing any documents. This has cause my to owe XXXX plus dollars and I am unable to open any new bank accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33068
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: on XX/XX/21, I opened both BB & T checking and saving account funding with my spouse 's credit card, and then after a week or so my account get closed by BB & T, I have no way to access my account at all, despite I have deposited {$25000.00} in their account. They didn't return any of my money at all. I tried everything I could and tried to cooperate as much as I can, I went to their branch twice as they requested, 1.5hour trip for one way, with my spouse and our 2 type of ID and credit card I used. The last time I visited the branch is XX/XX/21. And then I called more than 30 times, which costs me more than 10 hours, including their branches number, 24/7 customer services, fraudulent department, debit/credit card department, they always push me back and force.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07032
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In XX/XX/2019 I deposited my short term XXXX check that Anthem had sent me check # XXXX ( XXXX XXXX XXXX ) from XXXX XXXX XXXX ( XXXX ) for the Amount of {$7800.00}. The account was created the day I deposited the check through Suntrust Bank in XXXX Va. The bank teller took all my info and made a copy of my Military ID and my SSN card. Opened a Savings and Checking account. The clerk printed my paperwork out gave me a packet with starter checks and deposit forms and my banking info. The next day I called and made sure my check had deposited and teller had told me yes the funds were available. So not having a ATM card at that time I went to Suntrust where I opened account and went in to withdraw some money and there they told me the clerk that opened my account did not get the proper ID information and therefore they had froze and will close the account for further investigation. I had informed the Manager that that was not my fault and I needed to either get the check back or I needed Suntrust to contact the check holder ( XXXX XXXX XXXX ) to reclaim check so I could get the check reissued back to me. Suntrust has given me the run around for a year and four months now. I had requested several times for Suntrust to notify XXXX XXXX XXXX they had this check on hold and they needed to reclaim it, but they said I had to get with the check holder and notify them of that the check was on hold. I have and the check holder said they tried to call and couldn't get any info on this. I need some assistance on getting the money that is owed to me back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 244XX
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Tried to get a verification of mortgage and the company reported that I was late 30 days or more seven times in the last twelve months. After thirty hours of phone calls, I still can not get this problem resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: The company that financed my auto loan has charged excessive fees and refused and refuses to waive any late fees. The interest on this loan is excessive as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34974
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My bank account was hacked online on XX/XX/XXXX and quite a sum of money ( over {$1000.00} XXXX was taken. There were funds taken from my debit and my credit accounts. I DID NOT approve the transactions in the least. There were fraudulent charges through XXXX on my credit card and through XXXX on my debit card. The funds went to people I DO NOT know and through means that I didn't even have access too. I didn't even have a XXXX account. I obviously shut off my cards and filed fraud reports and police reports. As of today, XX/XX/XXXX, over XXXX months later I have still not received any funds back and am still having to fight the bank that the charges were fraudulent. I call them on a daily basis and get nowhere. I have asked for a supervisor on several occasions and either get they aren't available or they will call you back. I, of course, never get a call back. I get hung up on more often than I talk to a person. This is extremely rude and they are not putting the consumer first. I have done nothing wrong but yet feel as though I am being punished. BBT is not doing their part at all. I have any kind of proof you may need when it is requested. Any other financial institution would have had the money replaced within a week. This is beyond ridiculous and I do not know what else to do. Please help me get these funds replaced. We are in a pandemic and losing this kind of money makes it very difficult to provide for myself and my family.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27407
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: on XX/XX/XXXX i contacted Suntrust about an online purchase attempt i made on XXXX XXXX with XXXX XXXX in the amount of {$96.00} and explained to a Suntrust representative that transaction was cancelled by XXXX XXXX on XX/XX/2021, i never received the product, I spoke with XXXX XXXX and was told Suntrust has done this to many customers in the past, where the bank will keep the refunds to add on to their profits in hope that the customer will give up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28105
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I finally received an EIEL Loan, after nearly a year. When the money was deposited to my account, I started paying off debts, etc. For the last year, my brother has been paying my bills and leant me money as well. I wrote him a check for {$13000.00}. We both bank at SunTrust Bank. This should not have been a problem. The next morning my account was frozen, and later, terminated. No explanation given. I spoke with at least 20 people with SunTrust, no one knows anything ... .. someone initiated this action, yet no one knows anything. My life has been turned upside down ... .. they say an explanation will be given, only after a review. I have no access to money, no credit card. I have bills, just like everyone else. This is the kind of stuff that happens in third-world countries. Anything you can do, would be appreciated. Thanks, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34698
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: In 2018 I was injured at work & placed on worker comp about a month after the injury worker comp abruptly stop my weekly pay and covering my medical bills. I went to BB & T and ask them to remove the automatic payments that I had on my account, the ladies in the bank told me that it may or may not remove the automatic payments which it did not. Leaving me in the hole with BB & T I am currently in litigation with worker comp for unpaid wages and unpaid bills this being one of them, quite literally worker comp bankrupted me with a newborn at the house and I'm still yet to recover fully. Im submitting my worker comp information plus a written statement that I have provided to the credit reporting agencies. All my outstanding debt is from worker comp and my attorney argues that this should be covered by workers comp and has been entered into the official record with the Administrative Law Judge. BB & T has placed a remark on my XXXX report preventing me from opening a normal non-secured checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40403
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Credit accessed my account for a hard inquiry without my permission or authorization
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20723
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A