Date Received: 2021-07-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2021 i attempted to make a debit card transaction with my business debit card. The transaction was declined, and i had sufficient funds to cover the transaction. I called the BB & T Help number listed on my card, after being on hold for an hour and 32 minutes i spoke with a representative, who then transferred me to the fraud department. The representative in the fraud department informed me that BB & T had chose to close my business account due to a check being returned that was deposited into my account and due to the age of my account ( being fairly new ) i have been banking with BB & T for about 8 months now. I expressed to them i have no control over funds availability from checks that my clients right me, if they write me a check i assume that the check is good. We should not be penalized for this as it is out of our control. My account balance at this time is {$12000.00}. The bank has frozen these funds and say that they will be releasing them within 15 business days, which correlates to the end of XXXX. I am also going to have to open a new business bank account, notify my merchant processing company of changes to account information for incoming deposits my customers make via our online portal which is the method 95 % of my customers choose to pay. This change takes 10 business days. I can not begin to express the problems that holding this amount of money will cause for our business. We will also be delayed from receiving any future payments from clients until a new bank account is opened and the bank account change processes with our merchant processing company. All in all BB & T will be causing our business to operate without funds for close to a month. For a new business operating off of cash flow, this is crippling and will likely put us out of business or set us back so far that it will take a very long time to crawl out of. After making it through COVID19 we thought we had made it through one of the darkest times we would face, i now stand corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27612
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I purchased a vehicle online. It ended up being a fraudulent dealership. The payment was wired to an account at Truist bank with ended up being withdrawn or removed by the fraudster. I called Truist to let them know about the situation so they could flag the account or not allow the perpetrator to withdraw the funds. They refused to do so and subsequently, the money has been withdrawn for the account and has not been recovered. The two issues are, my bank now is insisting that I still make payments for the car loan even without a vehicle. This could have been avoided if 1, the account was frozen when I called in. 2, someone opened a bank account in the dealership 's name, which the money was sent to and the bank should have done due diligence before opening an account by requesting documents and if that was done, the bank should release the name of the account owners to the authority so my stolen money can be recovered.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46260
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-01
Issue: Getting a loan or lease
Subissue: Problem with signing the paperwork
Consumer Complaint: Regional Acceptance company violated consumer protection laws by exposing subprime consumer such as me to unnecessarily high levels of risk and knowingly placing me in a auto loan with a high probability of default. Regional Acceptance did not verify employment or verify it was actually me getting the loan. Regional acceptance requested no paperwork such as, bank statement, paystub, or anything to verify I could pay for this loan. Please bring a settlement upon regional acceptance I was a victim of subprime lending. Regional Acceptance has not sent me the original indebtedness in its original form.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19401
Submitted Via: Web
Date Sent: 2021-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Update as of XX/XX/XXXX I have filed complaints with Suntrust three times to address this issue, but they are stating that the information is accurately reflected on my credit report since their system indicates that the XXXX payment was made on XX/XX/XXXX. I have requested three times to have a manger call me to address this issue and I have yet to receive a call back from a manager. The reason the payment was posted on XX/XX/XXXX and not during the month of XXXX was due to decisions made by Suntrust in when to process my payments. Furthermore, Suntrust made significant mistakes when setting up my account and providing documentation which resulted in my not being properly informed of the situation in order to help them address it. Here are the facts : 1. When Suntrust set up my loan, they : a. Did not include the phone number ( cell ) and email address which were provided for contact purposes b. Did not set up my profile correctly so my mortgage information would not display within my already existing Suntrust account. 2. Suntrust received multiple payments from me within the months of XXXX and XXXX which could have been applied to the payment due in XXXX. Instead of applying those payments in XXXX, Suntrust sat on those payments and waited until I had enough in my account to cover both XXXX and XXXX prior to applying the payments. If the {$4800.00} which was in their possession by XX/XX/XXXX was applied to the payment due, I would not have been marked as late on my credit report. This processing error dropped my rating by XXXX points from about XXXX XXXX excellent ) to about XXXX XXXX poor ). 3. Suntrusts argument is that they tried to get in touch with me to find out what to do with my money and so therefore they did their due diligence and hold no fault. I received no phone calls, I received no text messages, and I received no emails about this situation. I did not find out they did not have my correct contact info until I reached out to them on XX/XX/XXXX. 4. Suntrust sent me a form letter in the mail which stated that I did not pay my mortgage. I immediately checked my bank account and saw that the money was removed from my account as expected and believed the letter was sent in error. 5. According to them, they also tried to reach me on a phone number which I did not provide and which I do not have access to. It is an office desk phone, but I work from home, and I did not have access to that number until XX/XX/XXXX when my company started forwarding desk calls to XXXX Teams. 6. According to the last letter received from Suntrust, they : a. Received {$2400.00} on XX/XX/XXXX and put that money into suspension since it was less than what was due b. Received {$2400.00} on XX/XX/XXXX and put that money into suspension since it was less than what was due XXXX XXXX {$300.00} on XX/XX/XXXX and put that money into suspension then distributed money to pay the XXXX bill d. My question is, why did they have to wait until receiving the {$300.00} on XX/XX/XXXX to pay the XXXX billwhy did they not pay the bill on XX/XX/XXXX when they had more than enough funds to cover my XXXX payment? 7. My argument is, there were a number of things Suntrust should have done to prevent or address this situation a. This situation would not have occurred if they had added my email address and cell phone number to my account as expected and contacted me via the methods that were provided b. This situation would not have occurred if they had set up my profile correctly so I could see the mortgage information in my Suntrust account XXXX This situation would not have occurred if they had returned the money to my bank account that was not enough to cover my bill d. This situation would not have occurred if they had applied some of the {$4800.00} they had received by XX/XX/XXXX to my XXXX payment while it was still within XXXX. In conclusion, Suntrust did not properly contact me, they provided incorrect documentation, and they did not handle my payments in a timely manner in order to avoid a late rating. Suntrusts actions created this situation and they need to fix it. I have requested three times to have a manger call me to address this issue and I have yet to receive a call back from a manager. Please help me get in touch with whoever I need to speak to who will have the ability to understand and address this situation. Thanks!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20886
Submitted Via: Web
Date Sent: 2021-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-01
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: My water utility 's bank allowed it to deposit a check dated XX/XX/2021 with a statement integrally imprinted over the signature " NOT VALID BEFORE DRAFT DATE '' and then my bank accepted it and processed it and charged a {$36.00} overdraft fee. I have copies of the front and back of the check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 25404
Submitted Via: Web
Date Sent: 2021-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-01
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Hello, I recently opened a checking account with Suntrust and I am awaiting a transfer with my previous institution. I recently acquired 7 overdraft fees posted to my account on XX/XX/XXXX. I am holding myself responsible for 1 acquired fee, although the remaining fees are inaccurate. I received fees after a merchant decided to charge for gas pump charges one week after the charge was made. Suntrust decided to charge me overdraft fees for every purchase made after that charge. Stating that the account was overcharged from that day although the overdraft was not reflected on my available balance nor charges showing the correct pending amount. The charging of fees for charges that where not posted nor pending on my account till the XXXX is absurd. I spoke with customer care in which a representative was able to remove four overdraft fees upon viewing the systematic mistake made.The representative did all that she could do on her end but could not remove any additional fees. I have then spoken with a overzealous manager who refuses to remove the remaining fees from my account. I am in need of getting the two remaining inaccurate overdraft fees removed. I would like to continue a relationship with suntrust comfortably I can not do so if they can not fix simple overdraft fee mistakes. I am hoping that I made the right decision to transfer my life saving into a truist account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32119
Submitted Via: Web
Date Sent: 2021-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am formally submitting a complaint to state that SunTrust Bank 's failure to capture my last payment of {$1500.00} in bank error is causing me financial constraint. The payment which was sent was to payoff and clear the remaining balance on my auto loan ( with a total loan value {$51000.00} ) was properly submitted by me on XX/XX/XXXX It is on record that I successfully paid SunTrust {$25000.00} on XX/XX/XXXX, to which the payment cleared, and made another payment of {$25000.00} on XX/XX/XXXX, to which the payment cleared, as it was my intention to aggressively paying off the loan. The teller who took the last payment of {$1500.00} on the XX/XX/XXXX made a mistake which resulted in in a bank processing error. The last payment was made and processed in the amount of {$1500.00}. As a result SunTrust released the title of the vehicle, and released themselves as a Lienholder meaning the car was paid in full. ( I currently have title on hand ) On XX/XX/XXXX, during the process of my home purchase, through the process of credit check, I was notified that SunTrust had incorrectly reported a 60 day late/derogatory mark on my credit reports with an outstanding balance of {$1500.00}. On XX/XX/XXXX, I called for an explanation from the bank, to my surprise, a past due balance existed which should have been applied to the account. I even agreed to pay the balance to help rectify the error to which they said they would correct. It is clear, that by the title being released and lien being released. The information was correctly processed by me. I spoke to XXXX. XXXX XXXX, XXXX XXXX and including XXXX XXXX XXXX of XXXX XXXX XXXX XXXX Branch. I was transferred to different agents and that did not assist me in getting this unfair error on my account resolved which resulted in not only in an unfair, unjust and incorrect reporting of a 60-day late payment to my credit files with XXXX, XXXX and XXXX. Im requesting you to handle this as per my rights under state and federal laws that protect me as a consumer. I want to make it clear that Im not making this request an error. My information was incorrectly reported which is why Im writing you for a resolution. I want to personally thank you for taking the time to review my grievance and I look forward to your continued assistance. Kindly, under the Fair Credit Reporting act, verify and correct the reporting of the SunTrust account listed on my credit report. Please resolve this error by removing the 60-day late payments from my credit report as well as update the account into the correct status of positive payment history and notify me of the correction
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2021-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Our USDA mortgage is with BB & T Home Mortgage. We understood that we could have our COVID forbearance extended to 18 months due to the fact that we requested forbearance prior to XX/XX/2020. BB & T states this is only available for XXXX XXXX and XXXX XXXX mortgages and that our USDA mortgage does not qualify for the extra extension to 18 months. My husband was in the hospital for an extended amount of time due to COVID. We were hoping for the extra time to pay off the hospital bills before we resume paying our mortgage. I am very disappointed that they are not following what has been laid out.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27312
Submitted Via: Web
Date Sent: 2021-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-30
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I went into the branch to open an account on XX/XX/21 and everything went smoothly I made my opening deposit of {$100.00} and {$3900.00} so deposit totaling {$4000.00} the next day I went to deposit my work check and was advised I couldnt deposit checks only cash which was weird for me so I went inside to speak to a teller and found out that the account was under review and that it was being closed and I would have to wait for a check I asked them when will that be and was advised they didnt know no Im out of XXXX of saved up money that I worked hard for for it to be token like that without an explanation I feel like Ive been robbed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34983
Submitted Via: Web
Date Sent: 2021-06-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hello, I am writing to report Suntrust Bank. I had taken out an auto loan several years ago with suntrust bank in which I ended up having to do a settlement amount that was paid in full last year. The document that suntrust has given me states that I fully paid the settlement on XX/XX/2021. Since then I have been calling suntrust and all credit bureaus to get this updated, however, my credit reports are still showing missed payments for each month and an owed amount. When I call the credit bureaus they tell me that suntrust is reporting that I have never paid, however, when I call suntrust they tell me that they have been trying to get in contact with the credit bureau to let them know I have paid and even pretended to open a dispute on my behalf. When I call a few weeks later after being told time and time again by the credit bureaus that suntrust is still reporting every week that I have not paid, the are unaware of any dispute ever being open and just keep lying. I have been tirelessly trying to get this removed for over seven months and have been constantly lied to and manipulated into thinking it would be resolved only to see that month after month nothing has changed and Suntrust is still reporting that I owe each month to all of the bureaus. I am being affecting in every aspect of my life with the misinformation on my score. I would like to report suntrust bank for bad business practices and for lying continuously. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32703
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A