Date Received: 2022-01-19
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: Loan provider contacted me in XXXX to inquire if I would like to defer payment to which I did. They explained the deferred amount would be made at end of loan by making the term length longer per how many months are deferred. On XX/XX/XXXX they, with permission or my knowledge attempted to withdrawal the balance of the account that caused me fees and other hassles due my account did not have such a large amount in it. I contacted them and they denied how the end amount was to be handled but tried to withdraw again thus I had to put stop payments on the creditor. I contacted and was going to make payments by phone since there site only allowed for auto payments with access to my account. Since they could not be trusted I was stuck. They offered to allow me a 3 month deferment again but my payments made for the agreed amount were being stopped even though they should not have been. Now the creditor has filed a late payment on my credit causing great harm to it and refuse to cooperate in allowing me to make payments without giving them access to my account. I made payment for that was stated late and made stop payment again with a another account. I am at a loss of how to remedy this situation with Lightstream.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This my 5the complaint about Suntrust/ Truist Mortgage their billing, online, people, escalation team and payment process. I made a payment of {$1400.00} thru my bill payer services on XXXX XXXX and it was delivered on XX/XX/XXXX however I received my current statement showing that they only received a payment of {$470.00} as well as I got a letter from SunTrust/Truist today dated XXXX stating that they received funds in the amount of {$5.00} that are not sufficient to bring the loan current. Please see all the attached evidence. Suntrust/ Truist continues to violate UDAAP on my paper statements, their online and letters to you and I which I have brought to your attention on multiple occasion. They always respond that because of the my bankruptcy it does impact my credit bureau which IS NOT the issue. The issue is that they continue to send incorrect statements, amount received and balances. Is there anyone that can assist me bc Suntrust/Truist have not and I get the impression after all this time they will not.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30102
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Getting the loan
Subissue:
Consumer Complaint: On XX/XX/2022, I was unlawfully discriminated against by Lightstream when I applied for a used auto loan and pursuant to 15 USC 1691; it was a violation against my rights as a consumer! I reached out to express my frustration with the company and they directed me to an email, that they said, contained the results that allegedly led to my denial, which wasn't the case. The email didn't serve as a resolution to the infringement upon my rights so I decided to reach out again and so far, no resolution!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33714
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Complaint against Truist Bank for unfair, deceptive and abusive practice. Truist Bank has violated the three day closing disclosure federal law. We were approved for a conventional loan and were initially suppose to close on the home on XX/XX/XXXX and as of XX/XX/XXXX we were still under the conventional loan, per the closing disclosure received on XX/XX/XXXX ( Conventional Loan/Loan Amount {$160000.00}, interest rate 3.125 %, seller to pay {$5500.00}. towards closing, etc. ). The closing date was pushed back to XX/XX/XXXX, at XXXX, then XXXX and then XXXX, as the title company was waiting for the final numbers to let us know how much money we would need for closing. On XX/XX/XXXX, we were presented the closing disclosure moments before closing by Truist Bank who changed the loan type to an investment loan, the loan officer stated that it was because the second home was less then an hour away from our home ( which the home is actually just shy of two hours away ), decreased the loan amount to {$150000.00}, with a 3.99 % interest rate with having to pay points to get that rate, did not honor the full amount that the seller was going to pay towards closing costs, we had pay a much larger down payment, lost wages/per diem, etc. Truist Bank did not follow the 3 day closing disclosure law, Truist did a bait and switch, we signed off on the loan at closing on XX/XX/XXXX or we would have lost the home that we had been looking for for so long, lost the monies that we had paid for deposit, survey, inspection ( s ) and appraisal. We were shocked and surprised when we saw the closing documents. I was in tears at the table as we were not even given the chance to review the documents to understand the mortgage terms and costs and being allowed to ask questions of Truist Bank prior to closing. I had reached out to our loan officer post closing and she stated that she had emailed us the closing documents on XX/XX/XXXX ( that was a lie ). I had asked the loan officer to forward the email because we did not receive it and also advised her that the closing documents in the Truist portal are dated XX/XX/XXXX. The loan officer failed to follow-up with regard to the new loan type closing disclosure. On XX/XX/XXXX, we then sent an email to the loan officers supervisor, explained to her the situation and requested that Truist rectifies its wrongs. On XX/XX/XXXX, the supervisor responded by stating that she was researching our loan and the events and would get back to us on XX/XX/XXXX. On XX/XX/XXXX, we sent a follow up email to the supervisor since she never got back to us, asking her to provide us with her supervisors information if she was unable to assist us. As of the close of business on XX/XX/XXXX, we still have not heard back from Truist Bank. I feel that we have provided Truist Bank time to respond and have heard nothing, which only adds insult to injury. Truist Bank needs to be held accountable for unfair, deceptive and abusive practice and for not complying with federal laws that are in place to protect the consumer/RESPA violations XXXX Truist Bank mislead us offering us the conventional loan with its terms and then failed to provide us with the services as disclosed. This has impacted us mentally, physically and financially. We are still customers of Suntrust/Truist Bank XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34608
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: Two lines of credit need to be released to allow for sale of residential property. No response from BBT Truist in regards to line of credit payoff confirmation for residential real estate sale. Cash sale of primary home with no liens, except open XXXX line with XXXX balance. On XX/XX/XXXX XXXX XXXX XXXX ( closing attorney ) faxed BB & T Mortgage to verify XXXX balance and closure of lines of credit. Two lines exist, but only one should be active. The first loan was issued on XX/XX/XXXX in the amount of {$90000.00}. This can be found in XXXX XXXX XXXX, Page XXXX in the Deed room online XXXX XXXX KY. The second loan was issued on XX/XX/XXXX in the amount of {$90000.00}. This one can be found in XXXX XXXX XXXX, Page XXXX. Should only be one open line, as show on my online banking account. No response from BBT Mortgage- usually a 48 hour turn around. Phone hold times for mortgage department exceed 50 minutes. Petitioned local branch via either call and email on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX with no response that issue was being escalated or how it might be resolved. This non-action is obstructing my ability to conduct a business transaction and putting me at risk of losing the sale of my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check for {$2300.00} on XX/XX/2022 in my SunTrust/ truest checking account. They put a hold on the check saying that it was for verification purposes on my side. The law says that no Bank can hold your money longer than six business days the customer service told me that the deposit was scheduled to enter my account on the XXXX of XX/XX/2022 they are breaking the law.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34741
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I have contacted Suntrust/ Truist Bank to update the comments in my account that states that I am participating in a credit counseling program. Creditors are denying me credit due to this comment. I have reached out to back in XX/XX/2021 and XX/XX/2021 to Suntrust/Truist by phone twice and by mail and to no avail. I have even spoke with the credit bureaus to update and no success. I had my loan modified back in XXXX after my son died as a XXXX and I underwent hardship in my family life. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30043
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: NOTICE TO RECORD MORTGAGE SATISFACTION PIECE TO AVOID PENALTY Date of notice : XX/XX/XXXX To the mortgagee named below : The party issuing this notice believes that the mortgagee of the mortgage described below has received full satisfaction and payment of all amounts secured by the mortgage, including any applicable satisfaction fee ( XXXX**the party is able to record the satisfaction in their locality and is therefore requesting that the satisfaction be sent to them ), and that, where applicable, the mortgagee has been instructed in writing, effective as of the date and time of receipt of the mortgage payoff figure, to close and decline any further advances on any open line of credit which was secured by the affected mortgage. The party issuing this notice hereby requests that the mortgagee issue and present for recording a satisfaction piece concerning the mortgage or provide a satisfactory reason why the mortgage should not be satisfied to the party issuing this notice. If you do not comply with this notice, you may be liable for penalties and costs in accordance with the Florida Statute 701.04 ( 2 ) known as the Mortgage Satisfaction Act, or the party issuing this notice may be able to satisfy the mortgage without your consent. Name of mortgagor : XXXX XXXX, XXXX XXXX Name of mortgagee : SunTrust Mortgage , Inc . Name of Servicer : SunTrust Mortgage , Inc . Name of ( original ) mortgagee : SunTrust Mortgage , Inc . Name of last assignee of record : SunTrust Mortgage , Inc . Date of mortgage : XX/XX/XXXX Amount of mortgage : {$530000.00} Recorded in XXXX XXXX, Florida, Instrument # XXXX, Book XXXX, Page XXXX recorded XX/XX/XXXX Brief description of premises covered by mortgage : Property known as XXXX XXXX XXXX, XXXX, Florida XXXX Mortgagee loan number ( if known ) : XXXX Name of party presenting this notice : XXXX XXXX, XXXX XXXX XXXX Address of party presenting this notice : XXXX XXXX XXXX XXXX, NJ XXXX Telephone number of party presenting this notice : XXXX Additional Information : See attached XX/XX/XXXX screen shot from SunTrust Mortgage , Inc. showing zero balance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: This is about the exorbitant fees banks in general charge when you haven't enough money in your account to pay. Truist bank now charges {$36.00}. Each time. Its a policy banks came up with ... Truist will charge me {$36.00} whether they refuse to pay it out or do pay it. We are charged regardless. There's no way to get out of this fee if my funds are low so it keeps going and adding up... then they charge you again if you still don't have funds after seven days. Its an ethical thing. Banks do nothing for me ... .I get no interest any more and they use my money to invest ... What do I get in return??? A fee that they set so they the bank the board make more money off the back of in my case a XXXX XXXX. They are ROBBERS. They lose nothing but they to gain at my expense. We have to be protected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: After having impeccable credit history for across 20 plus years years with XXXX, I received a late payment notification from credit bureau. I had no idea a financial obligation was owed on said account because due to covid, I had to send my employees to unemployment including my office manger. XXXX supposedly tried to reach out via an old phone ( not on the most current app ), and the office number by autodialer never leaving a voicemail because the autodialer could not get through the system. XXXX was understanding of the situation and advised as a " curtesy '' they would remove the late payment. Which to date they still have not removed from any of the 3 agencies. Upon notification of the late payment, I contacted immediately and made payment. They are breaking multiple laws affected by congress with covid. I am a small business owner and had extreme financial hardship. That said I still would have paid the bill before the late period had I KNOWN it was due ( my office manger had perviously paid and thought it was on auto pay ). I have disputed the late payment and they " verified '' instead of holding their end of the agreement which is required by state and federal law.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43213
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A